Facing an error while restarting the services : Process Manager is not initialized.

Question

while setting up the MDM environment I somehow messed up all the database connections.
Now im unable to start or stop the services properly.
Below is the error shown in the event viewer log for process MDM Ntier Process manager :
The description for Event ID ( 3 ) in Source ( MDM NTier Process Manager ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Exception Emdm_Exception with message 'Process Manager is not initialized.'.
Kindly help
I suspect this is because incorrect password for Engine login MDM_SYSTEM or incorrect configuration file (config.xml), However i may be wrong.

Answer 1

As far as the "Process Manager is not initialized" error is concerned, we got the same error recently.
What we did was restart the DRM services on the server - The N-Tier Client and the Web-Publisher.
However, after doing it - we still got the error or DRM would not respond. On looking through it again, we saw that the Task Manager on the Server did not kill the DRM processes and so we did it manually. Then we restarted the services and it worked fine this time. See if this works for you - first kill all the services on the client sides and then on the server side, check for the client and server side process task manager and then restart the service. This worked for us, hopefully it works for you too.
-- Adi