Fail to export from SAP to Excel on SAPGUI 640 on NW04

Hi
I have a user who is trying to use the export to excel button in a standard SAP transaction, when he uses it, he gets all the questions, chooses excel to export to, chooses table, then nothing happens, he just gets the standard message 'save data in the spreadsheet'.
I logged onto his PC & used SAPGUI in ST03N, when i tried the export I got the same issue, selected all the export options to table for excel, no errors, but excel does not load? I did the export on my PC from ST03N and all worked ok and excel started and exported the data as expected, so its the users SPAGUI/PC/Excel.
No other users are having this issue, lots are exporting to Excel ok, even loaded it and then done the export with Excel already started and fails to export. The PC is a standard build, same as the rest, as is SAPGUI 640.
The desktop PC team have passed this onto me and i'm the basis admin, i've ran things like SAPCHECK in the past, has anyone got any ideas what I can check to find out why Excel is failing to start on users PC when triggered from SAPGUI? are there any specific options you need selected on SAPGUI install to allow export to work?
Out desktops are Windows XP Pro and Office 2000.
We are running NW04 & ERP2004 on Windows 2003 64 bit & SQL Server 2000
Thanks for any help.

Hello,
Just check if the users authorizations are alright. Check if she has the activity 61 in authorization object S_ALV_LAYO. If she doesnot have assign it to her and then check again.
Regards.
Ruchit.

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