Failed to Connect to CCMCIP authentication server error

Question

Hi All,
I am getting a strange error with a CM8  Cisco Unified client services framework client.
He is getting failed to connect to CCMIP authentication server.
The user is assoicated with a phone line.
He is in the CCM end users and standard CTI enabled group.
The phone is setup to be controlled via CTI.
I had one of the IT support guys use this users login to try and login using a different PC with the similar results.
This makes me wonder if the problem is with the users' profile on the Presence server somehow.
I will attach the problem report along with one of the error messages.
I have noted the problem with the voicemail server and will get the password fixed up soon.
Any help or ideas would be so appreciated.
Regards
Amanda

Answer 1

Hi All,
I am continuing to work on the problem.
I found something interesting in the core log file.
I will attach the new debug report.
If anyone has any ideas for how to fix this please let me know.
thanks
Amanda Lalli-Cafini
CredentialsType: PHONE_SERVICE, UserName:
Michael.O'[email protected]
, Remember: false
2012-03-01 13:43:22,595 DEBUG [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPProviderImpl.fetchDeviceList(90)] - Attempting to connect to primary CCMCIP host: 10.2.2.11
2012-03-01 13:43:22,595 WARN  [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPClient.fetchDevices(241)] - Unknown certification level, setting it to SELF_SIGNED_CERTS.  Unknown level value: null
2012-03-01 13:43:22,595 INFO  [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPClient.fetchDevices(244)] - Setting certification level to '1' (SELF_SIGNED_CERTS)
2012-03-01 13:43:22,972 ERROR [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPClient.populate(323)] - JAXB unmarshal error! unexpected element (uri:"", local:"html"). Expected elements are <{}devices>
2012-03-01 13:43:22,973 ERROR [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPProviderImpl.fetchDeviceList(112)] - No backup configured, giving up
2012-03-01 13:43:22,973 WARN  [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.populateCCMCIP(1563)] - Couldn't connect to any CCMCIP host. Sending async error.
2012-03-01 13:43:22,974 DEBUG [ws-pool-thread-2] [EventAdapter] [EventAdapterImpl.publish(140)] - publish method = onError class = com.cisco.uc.core.broker.phone.device.DeviceServiceCallback
2012-03-01 13:43:22,974 DEBUG [ws-pool-thread-2] [EventAdapter] [BaseClientProxy.publish(109)] - Adding callback to queue : onError priority message true
2012-03-01 13:43:22,974 WARN  [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.populateCCMCIP(1581)] - CCMCIP host is unreachable.  Trying to use the last used softphone device.
2012-03-01 13:43:22,974 ERROR [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.isSRSTConfigured(1672)] - Couldn't connect to any CCMCIP host and no softphone device is available.
2012-03-01 13:43:22,975 ERROR [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.populateCCMCIP(1599)] - Couldn't connect to any CCMCIP host and no softphone device is available.
2012-03-01 13:43:22,975 ERROR [ws-pool-thread-2] [DeviceAdapter] [DeviceServiceImpl.initialize(435)] - Problem initializing on the Device service. Could not connect to CCMCIP
com.cisco.uc.core.common.exceptions.device.CCMCIPFailureCoreException: Could not connect to CCMCIP
CredentialsType: PHONE_SERVICE, UserName: Michael.O'[email protected]
, Remember: false
2012-03-01 13:43:22,595 DEBUG [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPProviderImpl.fetchDeviceList(90)] - Attempting to connect to primary CCMCIP host: 10.2.2.11
2012-03-01 13:43:22,595 WARN  [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPClient.fetchDevices(241)] - Unknown certification level, setting it to SELF_SIGNED_CERTS.  Unknown level value: null
2012-03-01 13:43:22,595 INFO  [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPClient.fetchDevices(244)] - Setting certification level to '1' (SELF_SIGNED_CERTS)
2012-03-01 13:43:22,972 ERROR [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPClient.populate(323)] - JAXB unmarshal error! unexpected element (uri:"", local:"html"). Expected elements are <{}devices>
2012-03-01 13:43:22,973 ERROR [ws-pool-thread-2] [CCMCIPProvider] [CCMCIPProviderImpl.fetchDeviceList(112)] - No backup configured, giving up
2012-03-01 13:43:22,973 WARN  [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.populateCCMCIP(1563)] - Couldn't connect to any CCMCIP host. Sending async error.
2012-03-01 13:43:22,974 DEBUG [ws-pool-thread-2] [EventAdapter] [EventAdapterImpl.publish(140)] - publish method = onError class = com.cisco.uc.core.broker.phone.device.DeviceServiceCallback
2012-03-01 13:43:22,974 DEBUG [ws-pool-thread-2] [EventAdapter] [BaseClientProxy.publish(109)] - Adding callback to queue : onError priority message true
2012-03-01 13:43:22,974 WARN  [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.populateCCMCIP(1581)] - CCMCIP host is unreachable.  Trying to use the last used softphone device.
2012-03-01 13:43:22,974 ERROR [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.isSRSTConfigured(1672)] - Couldn't connect to any CCMCIP host and no softphone device is available.
2012-03-01 13:43:22,975 ERROR [ws-pool-thread-2] [DeviceService] [DeviceServiceCoreImpl.populateCCMCIP(1599)] - Couldn't connect to any CCMCIP host and no softphone device is available.
2012-03-01 13:43:22,975 ERROR [ws-pool-thread-2] [DeviceAdapter] [DeviceServiceImpl.initialize(435)] - Problem initializing on the Device service. Could not connect to CCMCIP
com.cisco.uc.core.common.exceptions.device.CCMCIPFailureCoreException: Could not connect to CCMCIP