Failed to refresh user's security filter

Hi - I'm having an issue with a user ID. User was having a lot of problems doing Essbase retrievals in Excel, so tried refreshing their security filter in Hyperion Desktop. I get a 'security filters were created successfully except for: username."
So I recreated her ID in Planning, removed her ID in Essbase and removed her filters in Essbase. I added back all the groups that she belongs to in Planning, now I am back in Hyperion Desktop trying to do a push down for her ID and I still get the same error message.
Then I went to some other people's ID, highlighted their name and did a refresh, some of the say successful, some of them give me the same error message about security filter refreshed except for: username".
What in the world can be causing this?
Planning 3.5.1
Essbase 7
Edited by: CLAU on Feb 25, 2010 7:29 AM

also<BR><BR>DISPLAY PRIVILEGE USER ALL; will list all privileges granted to a user directly. Any line that isn't "no access" means that the user has privileges assigned outside a group. I periodically do ann audit on our systems to ensure we have't got any direct users that have privileges granted outside groups.<BR><BR>Of course anyone tagged individually as a supervisor will come up on this check.

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