Failed to start Share could not initiate desktop share

Question

we have calabrio QM recording as well as jabber running. we record their desktop with calabrio. however when we have a user that tries to initiate a desktop share with jabber it gives us the error "Failed to start Share could not initiate desktop share" when i stop the desktop monitoring and recording service from calabrio it works. i thought that there might be some port overlap but they have alot of ports that are open to chose form and i find that hard to believe.
i have been told that if calabrio and jabber use the same remote assistance windows api they will never work in harmony. Does anyone know if jabber uses the remote assistance api to for screen sharing?

Answer 1

This problem is not isolated to the Broadcom adapter. However, based on several inquiries, we list the following instructions based on other customers successfully working around this issue:
Place the Broadcom driver files in the original image folder (the image folder created when risetup.exe was executed for the first time).
Example: i:\RemoteInstall\Setup\English\Images\(Original Image)
Place the Broadcom driver files in the i386 subfolder under the original image folder
Example: i:\RemoteInstall\Setup\English\Images\(Original Image)\i386
Place the Broadcom driver files for the network adapter in the RIPREP Image folder.
Example: i:\RemoteInstall\Setup\English\Images\(RIPREP Image)
Place the Broadcom adapter drivers in the i386 subfolder where the RIPREP Image is located.
Example: i:\RemoteInstall\Setup\English\Images\(RIPREP Image)\i386
The Microsoft Knowledge base articles listed below were used as a reference for the following instructions:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;254078
http://support.microsoft.com/default.aspx?scid=kb;EN-US;246184
Found this on -
https://www.broadcom.com/support/ethernet_nic/faq_drivers.php
I don't know if this will help, looks really old, about as old as the network card :)