Failure to communicate!
Where is Skype support? Has been two weeks since post on my system's failuire to ring. All my hardware is working fine. Skype rings on head phones but not speakers. Speakers work fine for all other uses and software.
Hello Eric,
Can you removing the power cable and then try accessing CIMC after re-connecting to power source ?
If that does not help, attach a monitor to server boot the server of CD with HUU image. The HUU image will have option to reset CIMC to factory default settings. You can try this option and let us know.
Padma
Similar Messages
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Failure to communicate to printer
I am unable to print from my macbook using wireless connection to my home wifi. I am using OSX 10.7.4.
I have a failure to communicate to printer message and a On Hold message (authentication required)Since the 10.6 Mac's are working then I would suggest we use them as a reference.
When you select to add a printer on the Mac and have the Default view selected after clicking the plus button to add a printer, for any network printer to appear in this view it must support some form of advertising protocol. The most recent protocol used by Mac is Bonjour. So if the printer does support Bonjour then it should appear in the Default Add Printer view. So on one of the 10.6 Mac's, open Print & Fax and click the plus button to add. With the Default view selected, does the Kyocera appear. If yes, then it confirms it supports Bonjour (probably will show this in the Kind column of the Add Printer window)). If you don't see if then it will require you to use some other IP protocol to connect.
So assuming that it does support Bonjour, you can close the Add Printer window on the 10.6 Mac and, with the System Preferences still open, click the Network pane. Select the port this Mac uses to connect to your local network and make a note of what IP address, subnet mask and router (gateway) address this Mac is using.
With the network information noted, move to one of the Lion Mac's and check what address it is using. For a home (local) network the subnet mask and the router address should be the same for all devices. The only difference will be the IP address. Each device will also have the same IP subnet as the other devices (this is typically the first three sets of numbers) but a different network address (typically the last number). For example, an IP address of 10.0.1.10 has an IP subnet of 10.0.1 and a network address of 10. For the Lion Mac to see the printer, the IP subnets need to be the same and the network address needs to be different.
If the network address is correctly configured and the printer still fails to be seen in the Default Add Printer view (assuming it does support Bonjour) then either the Bonjour service is not running on the Lion Mac (which is odd for all three to have the same issue) or something is blocking Bonjour.
And if the printer does not support Bonjour, you need to add the printer manually to the Lion Mac. Again, using the 10.6 Mac for reference, if you open Print & Fax and select the printer, then open Options & Supplies, the General tab will show the network queue and if this starts with socket, or lpd or ipp, then it shows that a protocol other than Bonjour is being used to connect to the printer. If you want to paste back here what the 10.6 Mac has then I can confirm what protocol is being used. -
Ordinal - what we've got here is a failure to communicate
I am running InDesign CS3 on XP. I know there are other posts about ordinal problems, but none seem to lead me to a solution.
My many fonts work with ordinal in MS Word when typing numbers like 22nd, 36th, etc. However, the same fonts in InDesign do NOT display ordinal type. Only a select few fonts work with ordinal in InDesign. When I scroll to the "Open Type" submenu for most fonts, ordinal is in brackets [ordinal]. I still select it, but nothing comes of it. Even with basic fonts like Tiimes New Roman.
Any ideas of how to fix this? Just seems odd when the fonts work in MS Office but not Adobe.
Thanks,
JarredWord applies character styling to achieve that look, I believe. And annoying and ugly it is -- at least in my opinion.
If the Ordinal option for a font has square brackets it means the font doesn't support the option so you'll have to fake it, like Word does.
Create a character style for the characters and apply that -- you might even be able to do it with a grep style in CS4.
Dave -
Failure to communicate between composites on WLS
SOA Suite plus AIA FP 11.1.1.5 on OLinux VM, JDev 11.1.1.5, WLS 10.3.4
I have deployed a chain of 3 separate composite applications so far… which will eventually be 5 in all.
Starting with a Mediator composite (EBS) which needs to invoke the service interface of a BPEL composite (ProvABCS), then from there on to another Mediator which interacts with a custom table… this is a seemingly simple use case, which is to use an AIA EBO/EBM to update a custom table in Ebiz.
I can invoke the closest Mediator service interface that then can insert into the table by calling it's WSDL entry point from SOAPui and it does insert into the table successfully, (yay).
Next I want my ProviderABCS (BPEL) to invoke the mediator service (named Invoker) to pass inputs from the BPEL service interface all the way into the table through the mediator invoker. I am calling the BPEL service interface from SOAPUi.
Between the BPEL and the mediator it is failing to call the endpoint of the mediator service, but I do see that the BPEL instance is created in WLS EM.
The part that is failing does not appear to be a WLS security issue, but returns an error when I call the BPEL service interface that it cannot find the mediator service endpoint.
Exact SOAP fault/error message:
<env:Fault>
<faultcode>env:Server</faultcode>
<faultstring>oracle.fabric.common.FabricInvocationException: Unable to access the following endpoint(s): http://ovmdev.acme.com:8131/soa-infra/services/default/ReceivePaymentInvoker/InsertEbizReceivedPayments_ep</faultstring>
<faultactor/>
<detail>
<exception>Unable to access the following endpoint(s): http://ovmdev.acme.com:8131/soa-infra/services/default/ReceivePaymentInvoker/InsertEbizReceivedPayments_ep</exception>
</detail>
</env:Fault>
This same mediator endpoint without BPEL is successful, however when BPEL tries to use this it cannot find it???
I am seeing the same issue/error when I created the EBS mediator service which is supposed to call the BPEL ProviderABCS, that the mediator composite fails to find the BPEL service endpoint.
I have set a WLS policy on each composite service interfaces, oracle/no_authentication_service_policy, which has gotten me past the security error messages.
I'm not convinced that this is a security issue, and my hesitation to use a different security policy is that I'm not sure how to craft the SOAP header when testing with SOAPUi.hi Rob,
Did you get any solution on this, even I am facing the same issue. In my case mediator calling the BPEL. When we are calling the BPEL directly call is success. But the same BPEL calling from mediator getting the error saying unable to access the following end point.
-Thanks,
Madhav -
Dual Layer DVD write error #80020022 - failure to communicate with disk
This only happens on Dual Layer DVDs, and always just as it's finishing. "Communcation with the disk drive failed error code: 80020022"
Used Disk Util and direct burn via finder - both give same error. The image is a .cdr created via DiskUtil, original from a factory cut dual layer DVD, about 7.2GB. The target blank is a "Double Layer DVD+R" Memorex.
The resultant disk is full, but unusable. Re-insertion sees it as a blank disk with no usable space. It wrote something, but certainly not the TOC?
MacBook Pro 2.5, about 6 months old, lastest Leopard
Please - any ideas? Do I have a hardware issue?Wow - thanks for the quick reply, pullman! I did all of the ideas you listed, no luck. The only way to make this fail is to write to a double sided DVD, I've gone through a stack already just testing/failing. This also fails when writing to a double sided DVD through the finder (then clicking on "burn")
Here's a copy of the console error logs:
http://baxnet.com/bs/picture6.png
-- which indicate a hardware/polling error on the DVD drive itself.
Note that it is complaining about /dev/disk1, which on my system maps to the DVD drive:
Model: MATSHITADVD-R UJ-867
Revision: HA13
Serial Number: HG010865
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Thanks again for your help - but still no luck. According to the logs, this may well be a device/hardware problem. Would you suggest a call to Apple support? -
Problems with Adobe Speedgrade CS6 in Windows 7
I am having problem with Adobe Speedgrade CS6 on my Windows 7 machine with the following specs:
Windows 7 Ultimate SP1
Gateway FX 6800-01e
2.67 GHz i7 Quad-core processor
16.0 GB RAM
750GB primary hard drive (Seagate ST3750528AS)
2 - 2TB secondary hotswap drives
NVidia Quadro 4000 w 2GB dedicated RAM
2 Acer 231SHL HD monitors running in extended dual screen mode
Adobe Speedgrade 6.0.4x25
It takes almost 3 minutes to open and when it does open it is slow to respond. After trying to troubleshoot it through driver updates, etc., I have done a totally clean reinstall of Windows 7, updated drivers where applicable, and disabled all malware and antivirus protection to rule out interference. I have also tried uninstalling it and reinstalling it. I have also applied the latest update through the program interface. The other components of the suite I have installed are:
Premiere Pro CS6
After Effect CS6
Acrobat XI
Audition
Bridge
Photoshop (32-bit and 64-bit versions)
Lightroom 4.3
Prelude
The other components, including Premiere and After Effects open fine with no problem. I would appreciate any assistance with this problem that might be offered, as I am frustrated and stumped. Thanks in advance!
-Carl Hayes
"What we have here is failure to communicate." - Strother Martin as Captain in Cool Hand Luke.Hi,
Have you get rid of the problem ?
I've got almost the same problem. Every program from adobe production premium are working fine, but when I start movie on speedgrade windows blows off.
It's on windows 7 pro.
Thanks in advance -
Host Parameter is null / Podcast submission
Hi there!
I'm starting a new podcast, in the hope that it will be avaliable via iTunes soon! but I hit a brick wall when I submitted my XML/rss feed to itunes and the following error message occured...
"We had difficulty reading this feed. host parameter is null"
What does it mean and how do i get rid of it?
here is my xml file >>> http://www.intfi.in/rss/intfi.xml
Any info wouldbe greatly appreciated!
+The Squire+ ^_^pyrotech13 - your feed appears to be valid.
LBesquire: there are some minor errors in your feed. The 'lastpubdate' doesn't have a timezone (and is earlier than the date of the last episode) - also your dates are variously GMT or +0100. The 'itunes:subtitle' for both episodes is too long - they should be limited to 255 characters.
None of these errors is likely to be serious. Both feeds can be subscribed to manually from the 'Advanced' menu and work OK. I can't say why submitting them is failing, unless perhaps there is a temporary glitch in the system. Certainly the error message doesn't make much sense - it would suggest a failure to communicate with your servers. I should leave it for a day and try again. Do come back if you continue to have failures. -
For two months, Telstra have failed to help me. What should I do?
Hello everyone. I feel as though I need to inform people about this and get some advice on what to do. I've been trying to resolve it with Telstra for months but they really aren't interested. Here's what's happened: Our household wants to upgrade from our ADSL2+ to Cable internet. The NBN is not yet available in our area, so Cable was the next step. Currently, Telstra is the only ISP that is able to service my address with Cable internet (Optus, for example, cannot). So, I called Telstra at the beginning of May, and we set to order the 500GB cable internet month to month plan with the Super speed boost. And, after preparing it, they said the next Monday (it was Saturday) they would send someone out to connect it. So, the serviceman arrives at my household, and there is a problem: The Cable is on the other side of the street, and as a result, he would need 14 days to work out what needs to be done. Of course, I would assume my household is not the only house in Australia where the cable is on the other side of the street (not a main road, no road markings), so after 14 days had past and there was no contact with us, we wondered what the problem was. We called Telstra, and after waiting 20 minutes to be connected to their technical team, we were finally informed that the process had started that would require a team to come to our street and install the Cable correctly so that it could connect to our house. At this point, we were happy, as at least we felt there was progress. I mean, they could have called us to let us know, but it didn't matter at this stage. Anyway, they couldn't give a date, so they said to wait another 14 days, and 'within' that 14 days, the order should have completed. Well, 3 weeks passed, and nothing, once again, had happened. No contact, no calls, nothing. And, to top it off, none of the Telstra inquiry links that were sent to me, where I could "Call back" the person I had spoken to, ever worked. It would always say "this feature is unavailable". We called back again, and this time, they extended the waiting time that we had been told from 14 days to 25 days. That way, of course, they were still within the time frame. Ok, whatever, that was fine.... So, we called again when that time had finished. It had been, like, a month since we placed out order by this time. This time, the person I spoke to was like "Oh, yeah, it is outside the time now, taking into account the weekends and public holidays, your order should have finished 2 days ago at the max". So, they did something which was meant to alert their team that nothing had happened. Of course, I politely explained to them that this was disappointing, but there was nothing they could offer me. The lady simply informed me, after speaking with their team, that they had to wait for the 3rd party workmen to complete their service and connect the Cable to the household, and that the order would not complete until then. Of course I asked if they could give a date, but they could not. So I waited a couple of weeks once again, in fact, I actually travelled overseas for a week in that time... I had been waiting each day, hoping that I would see a Telstra Van or something start some work in our Street. But nothing... nothing as always.... At this stage, we were very annoyed. I called Telstra once again, and had to wait for 45 minutes just to connect to someone. Now, the person I spoke to this time was as helpful as he was doing what he could and asking the questions I wanted to ask. For 30 mins, he was trying to connect to another Telstra team, but he kept coming back to me saying "I'm so sorry, I'm still on hold, really really sorry" but that was fine. At least he was going to the effort to keep me informed. Anyway, I was so upset. I told him my story, how we had never gotten an answer, the only answer we got was "We're not sure when" and that we never got called back. According to him, he pushed for a better answer from the other Telstra team, butt hey wouldn't give him one. They kept telling him "It will be done once the 3rd party do their bit". Now, if Telstra are getting 3rd parties to do work for them, and those 3rd parties are not doing the work, I would have expected at the VERY LEAST, that Telstra would contact that third party and ask when it would be done, but they keep refusing to do it. In this same call, the helpful man told me he did anything and everything he could, and so, thanking him, I asked if I could speak to a manager. He escallated the problem, which apparrently placed a specific manager in charge of the problem, and I then spoke to that Manager. She gave me the same info, they could not give me an answer. However, he forwarded the problem to the complaints area, and told me I would be contacted within 24-48 hours... AND AFTER 2 WEEKS OF NO CONTACT FROM TELSTRA....... two weeks, AGAIN, they failed to call me back, and each time I double checked to make sure they had the right number, which they did - I rang again, and asked immediately to speak to a manager. Sigh... so, we waited in total for another 40 mins while this different manager called and talked, and... for nothing. She told me the same thing everyone else did: "We have no idea when it will be done. sorry." - she then, once again, 'forwarded' my complaint, and told me I would be contacted again within 24-48 hours. So, here I am. 2 months after placing an order, COMPLETELY in the dark. I have no idea if they will call me back, no idea what the hell is going to happen. How can Telstra think that this is an acceptable answer? "We cannot service till the 3rd party completes the work, sorry" And the sad thing is, no one else offers Cable at our address, The first thing I would have done is obviously go with someone else, but we cannot. To think, that Telstra cannot even contact the people that they, themselves, are contracting to do work for them, to get a lousy time frame. Do they care so little about us that they literally do not care to do anything? I cannot believe that over the past two months, the way we have been treated is not a 'one off', but a pattern of pathetic and disgusting care for existing consimers by Telstra (Yes, we already have multiple services with them). I am so worn out... I don't know what to do...
It seems they actually called me back today, and this time when a complaint was lodged, they actually got back to me!. The complaint reference was: SR 1-513261789108 (Should that not work, my last INT reference emailed to me is as follows: INT 1-502560651827 [25 June] ) The issue is this, according to them: The 3rd party claims to have started work. There is 'no way' they can ascertain when the work will be finished. So in essence, no answer. No idea. No way of knowing. If I were to obtain the number or contact of the 3rd party, it would be great, as I would be able to contact them myself, and forward a complain to the ombudsman for their failure to communicate. Let's not forget here that a date was set, in which the order should have been completed, and according to the lady I spoke with today in the complaints section, it should have been finished in May... There's literally nothing else, according to them, they can do. Seems Telstra cannot control the 3rd parties that they, themselves contract, to do their work. I see how it is, Telstra itself is technically not to blame, as it is the 3rd party that must finish the work, however, Telstra needs to accept:1. The work not being finished remotely on time is NOT acceptable2. That the 3rd party refuse to give a date, which is NOT acceptable; and3. That Telstra's failure to get information from people they contact is NOT acceptable. I said to the lady today: "It could take months, couldn't it?" And she said "Well sir, I cannot give you a date". How sad... How very Sad. I am grateful to the moderator who answered this thread, and I really do hope you take a look at the complaint reference. The lady explained to me they cannot be kept open, so she said she was going to mark it as resolved. I mean, it isn't of course, but whatever. At least if you get access to the reference, you will see the pain, and absolute waste of time I have gone through over the past few months with Telstra. You won't be able to help, as even managers and escallations have lead to nothing, which is really sad; it is upsetting that the higher ups cannot provide you with the necessary tools you need to help the community effectively in situations like this. So, thank you for your genuine help and concern, even if, unfortunately, it won't be able to help me
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Could this be the worst customer service ever???
Hi - not used the forum before, but have had the most unbelievable time trying to deal with BT. The simplest way to illustrate how abysmally terrible they have been is to paste below the letter of complaint (and the follow up 2 weeks later) that I have sent to BT. It is long, but shocking reading, and compelling if you have ever had experience of what BT ironically calls "Curstomer Service". No response yet, apart from a lame reply a few weeks later saying that they agree that the service was terrible, but that they probably won't do anything about it. As soon as the 8 weeks are up, I'm going to escalate this to http://www.ombudsman-services.org/
Am I missing something here? Am I expecting too much of BT? Am I making a fuss over nothing? Or does this resonante with anyone who has had dealings with them?
ORIGINAL LETTER (5th NOVEMBER):
Dear British Telecom
I am afraid that I need to make a formal complaint about my treatment at the hands of BT over the past 6 weeks.
I received a MAC code from BT at the start of September which I tried to use to switch to another supplier. The supplier told me that when I had signed up to BT Infinity with you last year, this had made the line incompatible for the ADSL service that I was now requesting and the line needed to be downgraded. I originally called BT on 13th September to request that this be done, and spoke to a woman called Jackie. She agreed that it was remiss of BT not to have explained the implications of the switch to BT Infinity when I was offered the deal, and so agreed to arrange a manual downgrade of the line to avoid triggering a contract renewal. She told me that the work would be complete by 23rd September and that I would receive confirmation from BT that the work was to take place within 2 business days. No confirmation came through. I called again the following week and had 2 lengthy conversations, with one person telling me that no work was in progress, and another telling me that yes it was in progress. However, on 24th, the work had still not been done.
I called again on the morning of 24th for a very lengthy conversation (well over an hour), when after a lot of resistance, the person eventually explained that they didn’t know why the work had not been carried out, but it would definitely be carried out the next day. I asked her to assure me that if this was not done, then I would not be liable for any charges as a result of BT’s repeated failure to perform this work. She agreed to this.
I went on holiday the following day, and by the time I returned on 10th October, my other supplier, had still not managed to use the MAC code to switch to them, and it had now expired. It had been repeatedly rejected because there was an open order on the line.
I called again on 10th, and was told that they didn’t know why the work had not been completed, but it would be done by 14th. I was told I would have one month of broadband payments refunded, and that I would not need to make any further payments to BT, as it was BT’s fault that the work had not been done and I was still with you. I requested confirmation of this twice, to be sure that I had not misunderstood, and it was given twice in very clear terms.
Of course, the 14th came, and the supplier I wanted to switch to was still being told that there was an open order on my account. I called again on 14th, and this time was told that the work actually took place on 26th September, but that there was still an open order on my account. None of the many people I was passed to over the next couple of weeks was able to tell me what the order was for – one person said it was just an administrative item that needed to be closed. I spoke to many people who claimed that it was closed. Eventually someone agreed to do a little research and found some background processes running, which were eventually closed after several more difficult calls.
These calls were without exception long and difficult. I was often promised calls back with explanations, but not one ever came. I was often told that I needed to be put through to another department and that the person I was speaking to had spoken with them and they would be able to help me quickly and easily and were awaiting that I be transferred, but I was put through to a long phone queue and then spoke to someone who didn’t know anything about my case and was not able to help anyway. I had to repeatedly explain the situation from scratch to somebody new, despite being assured that this would not be necessary. In short, I spend very many hours that I really could not afford on the phone to BT to sort this out.
This was dereliction of customer service and a breach of your duty of care on a significant scale (in addition to the failure to supply the service downgrade promised, and then the failure to communicate that it had been supplied until I called many times more). The calls caused me significant frustration and distress, and affected my mood for a long time after. The hours I had to spend on the phone in a vain attempt to make myself understood by your people caused me to miss deadlines at work, to appear sloppy, and to present myself in a less professional way than usual due to the vexation caused by all of this. I could never have imagined that getting a simple request fulfilled could require such a significant expenditure of time, effort and internal strength.
My complaint is not that there was an initial error with the work, but that this error was not explained, investigated or put right despite extremely lengthy efforts by myself to communicate with BT what needed to be done. I was treated with disrespect many times, as people told me they were putting me through to specific people they had spoken to, but then just put me through to a long phone queue; people promised me confirmation texts/emails and update calls which never came; different people gave completely conflicting stories about what was going on with my account; people repeatedly assured me that everything was fine and the other supplier would now be able to place the order, and the other supplier was not able to place the order. These were not one-off events – each of these situations happened several times. I can only describe your customer service as consistently abysmal.
Finally, last week, the supplier I want to switch to was able to place the order and arrange for the takeover of my line and broadband which will take place next week.
Sadly, though, that is not the end of my problems with BT. In the early hours of this morning, I received 3 emails asking me to view and pay my new bill. This came to over £140 (up to now I have been paying £17 per month), and included an incomprehensible set of charges for “Line Rental”, “Broadband and Calls” (which included BT Infinity Option 2, which I do not have), as well as separate listings for “BT Broadband Option 3”, which I also do not have. There are no words to describe the shock and disbelief I felt upon opening this.
Throughout the whole process, I have been very clear and explained multiple times that my purpose has been to be able to switch to another supplier, and that despite being offered new contracts and new deals many times, this was not what I wanted. I only wanted to be able to switch as soon as possible, and so wanted no renewal of any contract. I was assured several times that this is what would be achieved. The comments on my latest bill refer to a “contract start date”, and so if there is any new contract in place, this has not only been done without my consent, but in contravention of my repeatedly expressed wishes. Whether the explanation for this is gross incompetence or corruption, it is not acceptable, and must be cancelled immediately.
I called again today, but again found myself talking to apologetic people who couldn’t help who passed me on to long phone queues which led to more apologetic people who couldn’t help.
Given that this has been going on for so long and given that the many promises made to me by BT have been repeatedly broken and given that I had been clearly and explicitly assured that I would not have to make any further payments to BT, as my switch was in progress and only BT was obstructing it from taking place; I am no longer prepared to subject myself to this treatment. Rather than paying you this money and giving you more of my time, I would expect significant compensation from you for the many many hours I have put in to trying to address the consequences of BT’s failures and for the resultant stress, that has affected other areas of my life and which continues to do so.
Please respond to this letter within 14 days, confirming that you will be cancelling the latest bill and any contract that you may have put in place, and advising me what level of financial compensation you feel would adequately compensate me for what I have been put through by BT. Naturally, you will not be proposing any credit to my account, as I will hopefully no longer be a BT customer in a few days’ time, and the balance on the account should actually be zero.
I look forward to your prompt response.
Yours sincerely
FOLLOW UP LETTER (20th NOVEMBER):
Dear British Telecom
I submitted the letter below via the complaints section of your website on 5th November, asking for a response within 14 days. The automated response said that you would normally respond to complaints within 48 hours, but at very busy periods this may take up to 96 hours. However, 2 weeks has now passed and I have received no response from BT.
I tried calling BT again on 12th November, after receiving a new bill demand. On the automated system, I asked to speak about my bill. The automated voice said “about your bill. Is that right?”, I said yes, but it put me through to the BT Options team, who were not able to help and eventually transferred me to the billing team. I spoke to one lady and to her manager, and was told that she would investigate the huge and confusing charges on my bill, and the promise that had been made to me that I would not incur ANY further charges, and that she would get back to me on my mobile number within 48 hours, and that if she could not reach me, she would call back until she did. I asked whether this meant that my bill would be on hold until she spoke to me again, and she clearly confirmed this. Of course, no call ever came, so my bill is actually still on hold now, according to she clearly told me.
Then, in the early hours of 18th November, I received 2 emails: one telling me that another provider had requested to take over my broadband service and that service would stop from midday on that day (even though it had actually been transferred to another provider more than a week earlier), and another thanking me for taking out a new 12 month phone contract starting on 18th November. Of course, I never discussed any new contract from BT, apart from stating very clearly on several occasions during my many calls with you that I specifically didn’t want to enter into any new contracts.
I called again on 18th to speak to the complaints department. I spoke to Angela, who told me that the complaint that I had made on the phone on the 12th, and the complaint that I sent via your site 2 weeks ago, and which I copy below, had both been ‘escalated’ to a woman in India called Sharon, who was supposed to have called me back by 14th. Angela said she would look into this, get hold of the complaint I had sent and read it carefully, and would look to cancel my bill and offer me compensation. As has been a common occurrence in my dealings with BT, she apologised for the way things had been handled so far and assured me that she would now take ownership of my case and would definitely call me back at 2.30pm with an update, even if the situation was not fully resolved at that point. She even re-confirmed my mobile number, but of course, no call ever came.
And, incredibly, this morning, I received another email from BT, telling me that as I hadn’t paid my bill yet, a late-payment charge had been added to it, and threatening me with a downgrade of my credit status.
Again, I feel compelled to emphasise the great frustration and stress that this situation is causing me. This is utter neglect of your duty of customer care, and there is nobody in your confusing maze of customer support phone services who has been able to understand and address any of my issues I have had over this extremely difficult 2 months. Several people have promised that they would take ownership of my case, and would stay in contact with me, but none of them ever has. There seems to be no way to meaningfully communicate with anybody at your end, even while the bills, and charges, and threats and confusing emails are coming thick and fast. This is now proving to be equally true of your complaints procedure – my complaint has been completely ignored.
As I requested in my previous letter (below), please cancel my bill immediately and propose what level of financial compensation you feel would reasonably compensate me for the extreme frustration and stress that I have been subjected to in recent months, which has affected other areas of my life, including my work and family life, and the time and trouble I have taken to try to reach you to get this sorted out.
I include a copy of my original letter below, and am sending this to you both by email and in the post. I would like a positive response within 10 calendar days of the date of this letter, addressing all of the issues I am raising. Beyond this 10 day period, I may take further action, which may include legal action and/or publicity about this case.
Yours sincerelyUpdate - in case anyone is still interested - Here is my response to them:
30th December 2013 – Our Response
Thank you for your proposal, which we do not find acceptable.
Not only does it ignore the promise that we were made by telephone in October that we would not receive any more bills from BT, as the fact that we were still with you had already been down to your negligence for some time, but it also ignores the abysmal service that you have given us and the resultant stress and personal inconvenience that you have directly caused. An apology and a weak offer to refund the difference between what we pay now and what we paid you is very very far from even beginning to make up for this. Your wilfully ignoring a promise that you had made in October and that we very clearly drew your attention to in our original letter is yet another example of this, as are your over-complicated "final" bills, which are not easy to make any sense of.
You say that you will feed back to the agents involved about the terrible service that they have given. This will make no difference. If only one or two agents had been involved in delivering a terrible customer experience, then maybe this may have helped, but the fact that your service has been so consistently and unswervingly catastrophic in every single interaction (and you will be aware that there are very many posts on forums all over the Internet singling out BT for similarly incalculably bad service) suggests that the problem is in your processes, your training and your staggering lack of customer service ethic. If you truly wish to make changes, your actions will need to be far more fundamental than simply scape-goating a few individuals who are doing nothing different from anyone else you employ. I do not hold any individual or individuals responsible for what BT has done, but BT as a whole.
I intend to refer this case to Ombudsman Services: Communications, but would welcome a response from you before 2nd January if you have anything further to add.
Best Wishes
Guy -
My as yet unresolved appalling customer experience
This message presents my appalling BT experience to date. As yet, it remains unresolved and - of course - I cannot reach anyone who can actually do anything about this.
On 19JUL13, I placed an order for BT Infinity 2, Phone, and Vision to be connected at my new house. Prior to renting that house, I used the BT checker to confirm that services were available. I received an order confirmation from BT (BT.COM Ref: BTCEAA004000090198) the same day, confirming installation on my requested date of 08AUG13, 0800-1300. At the time of ordering, I requested a new line be connected to the property due to my landlord having existing telephone infrastructure that was to remain untouched (and, anyway, had sockets in the wrong locations for us). Given that we were moving in to the property on 05AUG13, 08AUG13 was the optimal date for us as (i) we require a landline service because my wife is seven months pregnant and (ii) having relocated from overseas I am supposed to be working from home (hence the Infinity 2 requirement!) while she is in the late stages of the pregnancy.
On 04AUG13, I was called by a 'Sarah' at BT who, because I was on another call, left me a voicemail asking me to call back on a certain number and enter a PIN as 'we need some additional details'. I duly did so, 10 minutes later, only to receive a recorded message stating that the office I had called was now shut.
On 05AUG13, I spent approximately an hour making calls and waiting in call queues trying to reach someone at the number 'Sarah' had provided. Bearing in mind that I was moving house that day and had to use my mobile phone, such calls cost a fair amount of money and kept me away from the already stressful removal process.
Also on 05AUG13, our Home Hub4 and BT Vision box were delivered. On the same day, BT took GBP147.95 from our nominated bank account (being our annual line rental in advance) and established a direct debit in their favour.
On 06AUG13, after another hour and a half in call queues, I eventually reached a 'Manju' in the BT call center. I asked what 'additional details' were required only to be told that everything was fine and that the installation was on track. 'Manju' promised to 'take ownership of my problem' and to keep me appraised of progress.
On 08AUG13, no engineer arrived to perform the installation! After another hour in call queues, still on my mobile phone, I got through to a 'Harit' at 1417 on 08AUG13. 'Harit' was, of course, entirely unaware of what was going on with my order but, of course, promised to 'take ownership' and call me back within two hours.
Two hours later, no calls - from either 'Manju' or 'Harit'. A pattern was emerging....
While spending much more time in call queues on 08AUG13, we also managed to obtain a support chat session with a 'Bernie Coyle'. After much to-ing and fro-ing, Bernie finally advised that our order had been cancelled. Yes, you heard that right, our order had been cancelled by BT Group - allegedly by OpenReach because they had been unable to find out which line we intended to take over at our property. This despite our having spoken to 'Manju' and being told that nothing was required and despite BT having already taken payment from us.
Eventually, at 1830 on 08AUG13, we escaped the call queues and got put through to a 'Ben' in the Infinity team. We signed off the chat session with Bernie (of which we kept a transcript) and focused on 'Ben'. "ben' advised that the order had indeed been cancelled by OpenReach as they had decided that, instead of providing a new line as requested, it would be easier for them to take over one of the existing lines at the property. This despite our having requested a new line because, as mentioned above, none of the existing sockets were in the right place. 'Ben' undertook to re-raise the order for us, declaring it an explicit forced provide rather than being an optional take over of an existing line. One of the primary reasons for doing this is that, per 'Ben''s commentary, the new line installation fee of GBP130.00 would be waived as we were ordering telephone, broadband, and television on the same order while the take over of an existing line and the subsequent moving of the master socket would attract a fee of GBP130.00. We reiterated that we had originally asked for a new line and challenged why OpenReach would change the order without consultation. The response we received was 'that's just what they do sometimes'. When I asked why 'Manju' had said that no further information was required, the only response 'Ben' could offer was that he did not know why that had happened. At the end of our conversation with 'Ben', we were left with the impression that while our order had been cancelled by OpenReach, our new 'forced provide' order was under way and that we would be called within 24 hours to advise of an installation date. To be fair to 'Ben', he did call us back after 15 minutes of finding out how to re-raise the force provide and, in order that we could have Internet access, provided us with a BT Openzone WiFi voucher. Thanks 'Ben'.
The next day, 09AUG13, we received a text message - not a call - asking us to again call BT and enter a PIN. On doing so, we then waited in a call queue for approximately 30 minutes before being put through to a 'Kirsty' in the order team at 1235. 'Kirsty' advised that a GBP50.00 deposit was required before the new order could be progressed. This despite BT having taken GBP147.95 and established a direct debit in their favour only 4 days previously. When challenged, 'Kirsty' went away to discuss waiving this deposit due to the circumstances and eventually came back to say that that fee would be waived. 'Kirsty' then advised that the earliest installation date would be 27AUG13. That is 19 days later than the originally requested date - remember, my wife is seven months pregnant and we are looking at not having a landline - and nearly six weeks after our order was first placed with and accepted by BT. At this point, 'Kirsty' also notified me that rather than having had to call the chargeable '800' numbers I had been told to call previously, I could have called the lower cost '03' number. It would have been nice to have known that before…especially as, by this time, this one call alone had been running for over an hour!!
I was, to put it mildly, a little annoyed by this conversation and - after 'Kirsty' also promised to 'take ownership' of my problem - demanded to speak to a manager. I was then put through to one 'Imy Hussein' who purported to be an order team manager based out of Accrington and, as a result, was promptly on the receiving end of my ranting about the experience to date and demanding an explanation as to why BT were being so obtuse and difficult to deal with. At the end of many platitudes from 'Imy Hussein' (for example: "I've been here 30 years and know my way around the system", "My team here works to a process and it is a good process", "We are taking responsibility for your problem and will try to expedite your order", etc.), we agreed to allow 'Imy' (for, by now, we were on first name terms) and his team to take responsibility for re-raising the order to expedite the new line connection and to then expedite the additional services we had originally ordered. In the course of 'taking ownership' of my problem, 'Imy' promised that regular calls, texts, and emails would be forthcoming in order to keep us appraised of the progress of what, by now, was becoming a bit of a farce.
On 11AUG13 at 0826, I received a text message from a 'Stewart' at BT to advise that 'one of my colleagues will be calling you between 0800-2000 on Monday (12AUG13) about your order'. No call was forthcoming but, on 12AUG13 at 1709, I received a further text message saying that 'we have escalated the activation of your landline this morning and are currently awaiting a fast tracked date as to when the line will be activated…we will call you with the update'.
On 12AUG13, I received an email that began with the words: 'We're really sorry to hear you have cancelled your service.' Well, no, I didn't: you did. The email went on to say that I would need to wait for a label/packaging and then return the Home Hub 4 and BT Vision box to BT within two weeks otherwise I may have to pay to return it to them. Really? Apparently the automated systems at BT only understand service cancellations as being the customer's fault and nothing to do with failures to communicate internal to BT Group… Of course, were BT to be so rapid in returning the money they have already taken from me (an interesting point: surely that means that BT are contractually obligated to provide what I ordered originally as they have accepted my acceptance of their invitation to treat?), then perhaps I would feel differently about returning the equipment post-haste.
By this morning, 14AUG13, no call had been received. Optimistically, perhaps stupidly, we logged in to our BT account to see if any updates had been posted online. Imagine our surprise on finding that the latest activation date was 04SEP13. Rather than waste more time and money trying to reach someone who knew nothing of our problem by telephone, we called up the BT.com support chat service and - surprise, surprise - were again lucky enough to be connected 'Bernie Coyle'. Imagine our pleasure as, out of all those support chat operators, we had managed to reach the same person we had spoken to last time! Imagine our falling spirits as we then discovered that 'Bernie' knew nothing and had to call Order Management to find out what was going on. The response from order management was that our problem is now being case-managed while OpenReach address the 'line plant issues'. Now, as a network engineer of some years past, I understand a bit about telecom and computer networks so I asked for an explanation as to why connecting a wire from the street to our property might be creating 'line plant issues': especially as there are already four such wires running from the street to the property, two of which are currently ceased lines and therefore represent reusable infrastructure. Unfortunately for us, 'Bernie' could not provide any further information as our order was being 'case-managed'.
Interestingly enough, given the history above which - of course - I have extensively documented, 'Bernie' also tried to dissuade me from contacting OFCOM as 'they won't accept your complaint unless we hit deadlock'. Well, that worked well as the body of this text forms the body of a letter to one Warren Buckley (who, it seems, is on Linked In and therefore publicly accessible!), copied to OFCOM. Why would I do so? Well, fundamentally the role of regulator is to ensure fair and reasonable behaviour by those it regulates and, to be fair, my experience to date has been anything but fair and reasonable. It has, instead, been frustrating, distressing, expensive, and - to date - pointless. Let's sum up the cost of the BT 'customer experience' for me so far:
1. Approximately 3.5 hours of sitting in call queues on chargeable calls from our mobile phones: GBP21.00 (not including those calls to the '03' number which were taken from our inclusive minutes allowance)
2. Approximately two full days of my time spent waiting in call queues, trying to obtain a resolution in chat, and waiting around for engineers that were never coming: GBP1,590.00 (at my government accepted day rate of GBP795.00) Ex-VAT
And that's just the direct financial cost. Factoring in the sheer amount of stress and distress these problems have created for my PREGNANT wife and I must at least treble the direct financial cost.
Right now, still on 14AUG13, I've just re-reviewed our order online. It talks about landline and broadband, but does not mention Infinity 2. There is no mention of BT Vision per our original order. While our order is being 'case-managed', it does not seem possible for me - the CUSTOMER - to find out what is happening with my order or when I might expect to receive service. I am fully expecting that when I do receive service, BT's systems will take the view that my annual line rental actually started when they took the money (on 05AUG13) and conveniently ignore the current delay caused by BT's own actions and subcontractors.
Here's the thing: all I want is the telephone, broadband, and TV service that I have ordered based on BT's offer to supply such to me. It cannot be this hard to organise that, provide what I asked for *when* I asked for it, and then get out of the way so I can carry on with my life. Imagine going into a restaurant and ordering a steak from the lavishly presented menu. Then, when the waiter appears four hours later with a chicken breast and insists on giving it to you, being told that the supplier decided to only deliver chicken breasts because it was easier for them. And then, to compound matters, having the restaurant refer you to the supplier to find out why that was and to endeavour to achieve some redress for your inconvenience. Now multiply the frustration and stress you would feel by 1,000 to get a sense of how we feel right now…
This is, by far, the worst experience I have ever had with BT. Not only does one part of BT not have any idea what the other part is doing, it seems that the customer-owning part of BT has no control over the network-engineering part. In fact, it appears that the OpenReach tail is wagging the BT dog: to the detriment of customer experience. Add to that the fact that call queues are so long that a suspicious person might imagine that this was seen as a revenue-generating opportunity and the business begins to look very haphazard and uncoordinated. This lack of co-ordination is especially true when, 9 times out of 10, customers get through to offshore call centres who, quite obviously, have no authority and limited ability to do anything and, instead, appear to act solely as call-screeners for other parts of the company.
What happened to BT? I've just come back from a number of years overseas where, despite owning and operating very young networks and businesses, telecommunications providers actually take your order correctly, deal with you expeditiously, turn up when they say they will, and deliver the services you requested. It really is not that hard to do a good job but, right now, it seems that BT have no idea what the truth of their customer experience is and that reflects very badly on the business as a whole.
David.Hi davidwprior,
Welcome to the community.
I'm sorry for the problems you've had with your order. I'd like to take a look at this to help sort this out. To get in touch, click on the "about me" section of my profile and you'll see the link there to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hi Everyone.
Please be advised that I am not looking for a work around (since we do not feel like telling our 8000 clients to change their manuals and what not)
It seems that in adobe reader 9.3.4, when creating a PDF with links to microsoft office extensions (doc xls etc...) that are located on network or physical drives, creates an error message, which is cannot be replicated in prior versions of reader. (tested 9.3.0 - 9.3.1 - 9.3.2 - 9.3.3)
The error message is as follows.
windows cannot find Document.xls' Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click search.
PDF was created with adobe acrobat 9.X .
I will also mention that the document I created to test what I have seen on our clients machine is on a network drive accessible to all 8000 end users and that it was not a shared PDF that I created, i sent it off to individuals to test.
If anyone can confirm this issue or confirm that adobe knows and is working on it, it would be grand. Even better is their is a way to fix this without changing our way of doing things.
Merci!
Fred B
[signature deleted by host]Yes - Reader 9.4.0 has corrected the failure to open external files from a PDF, in our case to open SWFs.
What a pity there appears to have been no acknowledgement from Adobe during the period we have all been reporting this bug.
If they had simply said "Yes, we know there is a widespread problem and we are working on it" or, if they needed more information in order to isolate the bug or discover its extent, they could have asked contributors to answer specific questions to this end.
This failure to communicate has caused a lot of resentment against Adobe, with threats to switch to third-party solutions.
Let's hope there are no other issues lurking in this new release.
skippermq
www.nauticalsoftware.com -
Root.sh failed at second node OUL 6.3 Oracle GRID 11.2.0.3
Hi, im installing a two node cluster mounted on Oracle Linux 6.3 with Oracle DB 11.2.0.3, the installation went smooth up until the execution of the root.sh script on the second node.
THe script return this final lines:
CRS-4402: The CSS daemon was started in exclusive mode but found an active CSS daemon on node nodo1, number 1, and is terminating
An active cluster was found during exclusive startup, restarting to join the cluster
Start of resource "ora.crsd" failed
CRS-2800: Cannot start resource 'ora.asm' as it is already in the INTERMEDIATE state on server 'nodo2'
CRS-4000: Command Start failed, or completed with errors.
Failed to start Oracle Grid Infrastructure stack
Failed to start Cluster Ready Services at /u01/app/11.2.0/grid/crs/install/crsconfig_lib.pm line 1286.
/u01/app/11.2.0/grid/perl/bin/perl -I/u01/app/11.2.0/grid/perl/lib -I/u01/app/11.2.0/grid/crs/install /u01/app/11.2.0/grid/crs/install/rootcrs.pl execution failed
In $GRID_HOME/log/node2/alertnode.log It appears to be a Cluster Time Synchronization Service issue, (i didn't synchronyze the nodes..) however the CTSS is running in observer mode, wich i believe it shouldn't affect the installation process. After that i lost it...there's an entry CRS-5018 indicating that an unused HAIP route was removed... and then, out of the blue: CRS-5818:Aborted command 'start' for resource 'ora.asm'. Some clarification will be deeply apreciated.
Here's the complete log:
2013-04-01 13:39:35.358
[client(12163)]CRS-2101:The OLR was formatted using version 3.
2013-04-01 19:40:19.597
[ohasd(12338)]CRS-2112:The OLR service started on node nodo2.
2013-04-01 19:40:19.657
[ohasd(12338)]CRS-1301:Oracle High Availability Service started on node nodo2.
[client(12526)]CRS-10001:01-Apr-13 13:41 ACFS-9459: ADVM/ACFS is not supported on this OS version: '2.6.39-400.17.2.el6uek.i686'
[client(12528)]CRS-10001:01-Apr-13 13:41 ACFS-9201: Not Supported
[client(12603)]CRS-10001:01-Apr-13 13:41 ACFS-9459: ADVM/ACFS is not supported on this OS version: '2.6.39-400.17.2.el6uek.i686'
2013-04-01 19:41:17.509
[ohasd(12338)]CRS-2302:Cannot get GPnP profile. Error CLSGPNP_NO_DAEMON (GPNPD daemon is not running).
2013-04-01 19:41:17.618
[gpnpd(12695)]CRS-2328:GPNPD started on node nodo2.
2013-04-01 19:41:21.363
[cssd(12755)]CRS-1713:CSSD daemon is started in exclusive mode
2013-04-01 19:41:23.194
[ohasd(12338)]CRS-2767:Resource state recovery not attempted for 'ora.diskmon' as its target state is OFFLINE
2013-04-01 19:41:56.144
[cssd(12755)]CRS-1707:Lease acquisition for node nodo2 number 2 completed
2013-04-01 19:41:57.545
[cssd(12755)]CRS-1605:CSSD voting file is online: /dev/oracleasm/disks/ASM_DISK_1; details in /u01/app/11.2.0/grid/log/nodo2/cssd/ocssd.log.
[cssd(12755)]CRS-1636:The CSS daemon was started in exclusive mode but found an active CSS daemon on node nodo1 and is terminating; details at (:CSSNM00006:) in /u01/app/11.2.0/grid/log/nodo2/cssd/ocssd.log
2013-04-01 19:41:58.549
[ohasd(12338)]CRS-2765:Resource 'ora.cssdmonitor' has failed on server 'nodo2'.
2013-04-01 19:42:10.025
[gpnpd(12695)]CRS-2329:GPNPD on node nodo2 shutdown.
2013-04-01 19:42:11.407
[mdnsd(12685)]CRS-5602:mDNS service stopping by request.
2013-04-01 19:42:29.642
[gpnpd(12947)]CRS-2328:GPNPD started on node nodo2.
2013-04-01 19:42:33.241
[cssd(13012)]CRS-1713:CSSD daemon is started in clustered mode
2013-04-01 19:42:35.104
[ohasd(12338)]CRS-2767:Resource state recovery not attempted for 'ora.diskmon' as its target state is OFFLINE
2013-04-01 19:42:44.065
[cssd(13012)]CRS-1707:Lease acquisition for node nodo2 number 2 completed
2013-04-01 19:42:45.484
[cssd(13012)]CRS-1605:CSSD voting file is online: /dev/oracleasm/disks/ASM_DISK_1; details in /u01/app/11.2.0/grid/log/nodo2/cssd/ocssd.log.
2013-04-01 19:42:52.138
[cssd(13012)]CRS-1601:CSSD Reconfiguration complete. Active nodes are nodo1 nodo2 .
2013-04-01 19:42:55.081
[ctssd(13076)]CRS-2403:The Cluster Time Synchronization Service on host nodo2 is in observer mode.
2013-04-01 19:42:55.581
[ctssd(13076)]CRS-2401:The Cluster Time Synchronization Service started on host nodo2.
2013-04-01 19:42:55.581
[ctssd(13076)]CRS-2407:The new Cluster Time Synchronization Service reference node is host nodo1.
2013-04-01 19:43:08.875
[ctssd(13076)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/app/11.2.0/grid/log/nodo2/ctssd/octssd.log.
2013-04-01 19:43:08.876
[ctssd(13076)]CRS-2409:The clock on host nodo2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
2013-04-01 19:43:13.565
[u01/app/11.2.0/grid/bin/orarootagent.bin(13064)]CRS-5018:(:CLSN00037:) Removed unused HAIP route: 169.254.0.0 / 255.255.0.0 / 0.0.0.0 / eth0
2013-04-01 19:53:09.800
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5818:Aborted command 'start' for resource 'ora.asm'. Details at (:CRSAGF00113:) {0:0:223} in /u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log.
2013-04-01 19:53:11.827
[ohasd(12338)]CRS-2757:Command 'Start' timed out waiting for response from the resource 'ora.asm'. Details at (:CRSPE00111:) {0:0:223} in /u01/app/11.2.0/grid/log/nodo2/ohasd/ohasd.log.
2013-04-01 19:53:12.779
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:53:13.892
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:53:43.877
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:54:13.891
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:54:43.906
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:55:13.914
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:55:43.918
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:56:13.922
[u01/app/11.2.0/grid/bin/oraagent.bin(12922)]CRS-5019:All OCR locations are on ASM disk groups [DATA], and none of these disk groups are mounted. Details are at "(:CLSN00100:)" in "/u01/app/11.2.0/grid/log/nodo2/agent/ohasd/oraagent_oracle/oraagent_oracle.log".
2013-04-01 19:56:53.209
[crsd(13741)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 20:07:01.128
[crsd(13741)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 20:07:01.278
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 20:07:08.689
[crsd(15248)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 20:13:10.138
[ctssd(13076)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/app/11.2.0/grid/log/nodo2/ctssd/octssd.log.
2013-04-01 20:17:13.024
[crsd(15248)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 20:17:13.171
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 20:17:20.826
[crsd(16746)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 20:27:25.020
[crsd(16746)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 20:27:25.176
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 20:27:31.591
[crsd(18266)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 20:37:35.668
[crsd(18266)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 20:37:35.808
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 20:37:43.209
[crsd(19762)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 20:43:11.160
[ctssd(13076)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/app/11.2.0/grid/log/nodo2/ctssd/octssd.log.
2013-04-01 20:47:47.487
[crsd(19762)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 20:47:47.637
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 20:47:55.086
[crsd(21242)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 20:57:59.343
[crsd(21242)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 20:57:59.492
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 20:58:06.996
[crsd(22744)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 21:08:11.046
[crsd(22744)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 21:08:11.192
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 21:08:18.726
[crsd(24260)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 21:13:12.000
[ctssd(13076)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/app/11.2.0/grid/log/nodo2/ctssd/octssd.log.
2013-04-01 21:18:22.262
[crsd(24260)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 21:18:22.411
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 21:18:29.927
[crsd(25759)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 21:28:34.467
[crsd(25759)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 21:28:34.616
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 21:28:41.990
[crsd(27291)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 21:38:45.012
[crsd(27291)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 21:38:45.160
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 21:38:52.790
[crsd(28784)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 21:43:12.378
[ctssd(13076)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/app/11.2.0/grid/log/nodo2/ctssd/octssd.log.
2013-04-01 21:48:56.285
[crsd(28784)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 21:48:56.435
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 21:49:04.421
[crsd(30272)]CRS-1012:The OCR service started on node nodo2.
2013-04-01 21:59:08.183
[crsd(30272)]CRS-0810:Cluster Ready Service aborted due to failure to communicate with Event Management Service with error [1]. Details at (:CRSD00120:) in /u01/app/11.2.0/grid/log/nodo2/crsd/crsd.log.
2013-04-01 21:59:08.318
[ohasd(12338)]CRS-2765:Resource 'ora.crsd' has failed on server 'nodo2'.
2013-04-01 21:59:15.860
[crsd(31772)]CRS-1012:The OCR service started on node nodo2.Hi santysharma, thanks for the reply, i have two ethernet interfaces: eth0 (public network 192.168.1.0) and eth1 (private network 10.5.3.0), there is no device using that ip range, here's the output of route command:
(Sorry for the alignment, i tried to tab it but the editor trims it again)
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
private * 255.255.255.0 U 0 0 0 eth1
link-local * 255.255.0.0 U 1002 0 0 eth0
link-local * 255.255.0.0 U 1003 0 0 eth1
public * 255.255.255.0 U 0 0 0 eth0
And the /etc/hosts file
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
10.5.3.1 nodo1.cluster nodo1
10.5.3.2 nodo2.cluster nodo2
192.168.1.13 cluster-scan
192.168.1.14 nodo1-vip
192.168.1.15 nodo2-vip
And the ifconfig -a
eth0 Link encap:Ethernet HWaddr C8:3A:35:D9:C6:2B
inet addr:192.168.1.12 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::ca3a:35ff:fed9:c62b/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:34708 errors:0 dropped:18 overruns:0 frame:0
TX packets:24693 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:48545969 (46.2 MiB) TX bytes:1994381 (1.9 MiB)
eth1 Link encap:Ethernet HWaddr 00:0D:87:D0:A3:8E
inet addr:10.5.3.2 Bcast:10.5.3.255 Mask:255.255.255.0
inet6 addr: fe80::20d:87ff:fed0:a38e/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:44 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 b) TX bytes:5344 (5.2 KiB)
Interrupt:23 Base address:0x6000
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:20 errors:0 dropped:0 overruns:0 frame:0
TX packets:20 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:1320 (1.2 KiB) TX bytes:1320 (1.2 KiB)
Now that i'm thinking i've read somewhere that ipv6 was no supported...yet there's no relation with the 169.254.x.x ip range. -
A few weeks ago I've discovered that my 8G Nano won't sync after I plug it in, it will just freeze and do nothing - it will sync automaically when it's first plugged in, but if I want to sync it again I have to unplugg it and then plugg in again.
And today it converted all my music to a select playlist because I had no free space, and now I can't reset or restore it. It says that "all playlists no longer exist" and everytime I unplugg it and plugg in again, the settings will be just the same, with the select playlist.
What can I do??
Message was edited by: Mr_JinglesHi,
Thanks for the response.
Well, I have it turned on, if that's what you mean. On both the phone and the computer (when phone is hooked up) I have the message that the last time I synced was 9/17/13. Every once in a while, while charging the phone overnight, with wireless on, I get a message saying that in order for iCloud backup to work the phone must be plugged in and connected to a wireless network. Apparently there is a failure to communicate with the mother ship, despite my following instructions.
My suspicion is that this failure is related to the failure to sync with iTunes, but I'm just guessing. -
Setting Sales Tax for in State ONLY??
What we have here is a failure to communicate... Either it is a language problem with support or they can't explain the feature.
All the answers I 'm getting are NOT answers to the question I'm asking. And the document is not clear either.
I have clients who sell products who ONLY need to charge sales tax to customers in the same state (PA) but BC is charging 6% to all customers regardless of location. We realize now that we should not have set the tax on individual products to PA 6% (although that is VERY counterintuitive), and we set up our tax code for the USA with all states being zero and pa being 6%. Tech cannot tell me how I should be setting taxes globally for products. IT is almost as if this feature does not exist:
ME: No, This is not acceptable nor does it make any sense.
In the USA, for most companies, we only charge sales tax to In state customers, not out of state customers. Therefore we need to be able to set up a global tax NOT on the product and NOT on the Country, but upon the state ONLY.
If this option is not available, it is a worthless system.
Parikshit Nath (Adobe Business Catalyst Support)
Dec 20 09:10
There are two proper ways to add tax.
1. Add tax to shipping options: In this case, you create tax codes and shipping options too. Now, you add tax code to the shipping option as per the customer's destination country. Add a shipping option, and select the tax code in the shipping option. This is the more widely used method of applying tax. From what I had seen, you didn't create any shipping options yet, hence the confusion.
2. Add tax directly to the product: This is what you had done. This will, as you have already mentioned, apply the tax to the product, irrespective of the customer's address details.
Hope this clarifies the situation.
Cheers.
You can set it as not applicable. If you apply tax to the product level, it will apply the tax to all orders for that product. To apply tax to all orders regardless of the visitor's location, you can apply tax at a product level. Check this document:http://helpx.adobe.com/business-catalyst/partner/tax-codes.htmlYour question is really inappropriate to the Apple Discussions. The AD is a user-to-user forum for helping with technical problems and questions for Apple products. Sales taxes is certainly not one of those topics.
However, to answer your question. If your friend purchases a Mac in the Apple store or if you purchase it via the online store taxes will be charged. Sales taxes in the US are typically between 6-8 percent of the purchase cost depending upon the state in which it is purchased. There are a few states that do not levy sales taxes such as Nevada and Montana.
In addition when your friend takes the computer into your country you will likely be charged with import duties and taxes as well. If it's your expectation that this ploy will save you some money I wouldn't count on it. -
Will connect to router but not internet!!!
If there is anything I absolutely detest about Apple, it's the fact that their wifi *****. I have never had problems with my PowerPC iMac, but my two intels, a macbook and my newest, a macbook pro, have ALWAYS had connection problems. One of the problems I have had with my macbook is that, when using DHCP to connect, the computer will without warning reassign completely different values for all three fields. However when i do it properly manually, it still doesn't connect to the internet. What I do to remedy this is I manually assign the proper values and quickly switch it to DHCP and then hit renew DHCP lease and wait til the right values come up on screen. Now, with my MBP, I can't even do that to make it work and my 3 year old macbook can get on just fine. I've tried everything in the book. I've even tried calling the "Geniuses" at the Apple store. They couldn't give me an answer.
sorry i said s*cks and they bleeped me out. not much of a cuss word if you ask me. Anyway, I finally figured out the problem. While the DHCP wouldn't work, I noticed my macbook has the DNS address already established. So I put it in manual and I added the DNS address and it works now. power cycling the router didn't work though so I guess its just a failure to communicate between the router and my mbp. Did I mention my router is a Netgear? I need to buy a Linksys; works so much better.
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