Fair Usage Policy On Total Broadband Option 3?

I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
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robo878 wrote:
I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
Hi.
The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
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Fair Usage Policy On Total Broadband Option 3 - us...

Hi there!!!
I got kouple of question about this Fair Usage and hope someone will help me to get clear with it....
I started to experience some difficulties with connection lately, specially till 5pm....I'm on unlimited Option 3 and I know that Fair Usage Policy applies to heavy users... But since I haven't got any warnings from BT how do I know that I used my limit and they cutting my connection ????
Is there a option to monitor your usage with Unlimited connection???
Hope to get any answer which might help
Thanks!!

As I sad before I got connection beck today at 5pm...so it's connected since then. Till 5pm I wasn't able to connect at all...
here are results of the test:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
Download Speed
14958 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 14958 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :17169 Kbps(DOWN-STREAM), 1172 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.69:22.21:56.1 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
946 Kbps
0 Kbps
1172 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 946 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1172 Kbps

Is the Fair Usage Policy still 300gb?

Is the Fair Usage Policy still 300gb?
The reason I ask is that I've just checked and I'm at 294gb up until 23:59 on the 27th yet I haven't received any speed restriction warning emails this month when you usually get a mail at 240gb.
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Confirming Infinitechris reply.
If you are a P2P user note the part I have highlighted in Bold.
Quote below is from KerryG message #18 in THIS THREAD.-
Re: BT TO SCRAP 300GB LIMIT!.
on 08-03-2011 16h27
Hi everyone
Yes, this is true! BT Total Broadband and BT Infinity customers will benefit from the removal of Fair Usage Policy (FUP) controls when they begin to be removed from April 2011. Once removed, heavy user customers will be able to download/stream as much as they wish without having their speeds restricted.
BT will remove the FUP controls currently applied to customers with ‘atypical’ usage. Today atypical users are restricted at 300GB usage and account for less than 0.5% of the BT customer base. BT will not target any individuals with restrictions based on usage levels. However, we still have traffic management policies that will restrict certain applications / protocols, such as P2P, when the network is busy.
As BT continues to invest in the network and network bandwidth we can now remove these restrictions and ensure the experience of the wider customer base.
(Note that charges will still apply for going over limits on BT Total Broadband Options 1&2 and BT Infinity Option 1 but traffic will not be managed.)
Thx
Kerry
BTCare Community Manager
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Fair usage policy

Does BT`s fair usage policy work both ways?? In the months when i dont use Broadband as much, why isnt this discounted off the months when i do? Surely on a fair usage policy this should apply!

Nice idea but its their usage policy and is fair to them so comes under the title of "who said life was fair"
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Is it BT Yahoo / Total Broadband / Option 3 / or d...

Hopefully someone here can help.
We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
Other than these few problems that is:
a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
Can anyone help here...?
Jeremy.

Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
"Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
A few days ago I had an email to say (quote)
"Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
One good thing - for the first time I have an account number that I can quote!
My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time. I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

Extremely Unhappy With the Fair Usage Policy

Can someone please answer me this, what is the point of having a 20mbps unlimited connection when there is infact a cap of 100gb pm? It's such a rip off my blood is boiling!!!
I've gone over the limit apparently and had my internet connection butchered as a result. The assistant on the phone said it's a "slap on the wrist" I seriously thought what an unprofessional cow and wanted to tell her to f*** off if I'm honest. I don't expect such rudimentary terminology to be used on me when I'm a paying customer, it's outrageous.
Now I read the fair usage policy and find out why my BitTorrent speeds have been so terrible, even before the recent capping of my speed. On a well seeded torrent (2000+ seeders) in a fully port-forwarded uTorrent I am achieving 30KBPS. After midnight they improve but still only averaging around 300KBPS. They throttle P2P as part of the draconian policy! Use GLASNOST (google it) to see what horrible things they are doing with your P2P!
Can someone explain to me how you justify limiting a so called "unlimited" bandwidth at a rate that is only 60GB more than your capped packages? This is clearly false advertising and your fair usage policy is the worst I have ever encountered. Either this is resolved or you can forget it, I'm cancelling my subscription, you will not get another penny out of me, and you can take it up with my lawyer.

They say its not limited as you are only crippled during peak hours and can down as much as you like in the remaining hours **bleep**
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Infinity v Total Broadband Option 3

Hi,
I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
Thanks
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Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
I reckon you should stay put, even people who have had higher estimates have had issues.
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Unlimited broadband / total broadband option 3

Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
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By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3. If you are only paying £16 then it looks like you are on BTunlimited.
To be sure you should give customer services a call and they will confirm what you are on.
Follow this link to contact them.
https://bt.custhelp.com/app/contact
EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

Total Broadband Option 3 speed

I have BT Total Broadband Option 3, I have just done a speed test and find that my speed has been limited to 2000Mbps., instead of the max pos 8000. Can anyone tell me what is going on?

welcome to the forum
it's up to 8mb and that depends on many thing but main thing is distance from the exchange - further away from the exchange the lower your speed.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
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Fair usage policy violation blocking

Dear Sir,
This has reference to your e-mail dated Augut 17th 2014, regarding fair usage policy violation.
This is to confirm that I am a law abiding citizen and I hereby also confirm that I have been using skype only for my personal, individual and non-commercial usage only.
Under the circumstances, you are requested to kindly restart the blocked services forthwith and confirm.
Thanking you,
Yours faithfully,
Hari1987

VINCQ wrote:
i got a mail about fair usage policy violation blocking. i didn't sharing and use it for commercial. how can i fix this problem.
Hello and welcome to the Skype Community.
You received this message because you have exceeded the call limits set out in this document:
http://www.skype.com/en/legal/fair-usage/
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Fair Usage Policy - 6 hours per day exceeded

Hi,
My Fair Usage Policy - 6 hours per day is about cross the limit. Is there any ways to reset it before GMT 0000hrs
rgds

Unfortunately no
Otherwise if everyone could reset it on their own then there is no point for the restriction.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Received" Fair usage policy violation warning" ema...

I just received an email from [email protected],and the subject was Fair Usage policy violation warning. This is ludicrous!
Basically the email says that after spying on my account,well they used the term"monitoring" which is ridiculous. they came to the conclusion that I was abusing the fair usage policy.
Firstly I felt that my personal privacy was violated by being spied on by Skype;
Secondly , the package I bought was 10000 mins phone to call worldwide, the reason why I purchase this particular package is becoz I was looking for a pair of Valentino lady heels, in order to have a bigger chance in finding them, I would have to call up as many stores as I can. And since this is what the package offers,I don't see what's wrong with me calling all the boutiques and department store branches. What I don't understand is how could calling stores in different locations has been judged as abusing fair usage policy?
This just became very personal, also I think what Skype did and the email going thru length to explain their suspection is absolutely rude and absurd.
I demand that Skype should stop violating SKype user's personal privacy and spying on their accounts. There're so many software out there right now,which would probably offer more service and respect for the consumer, and I'm sure Skype will lose more users if they keep on spying on our accounts.
And I would really love to contact Skype customer service team over phonecall or email, unfortunately I've looked through SKype entire website,and there's no info related to that. If anyone knows how to contact Skype,do share please. I'll really appreciate that.
Thanks in advance!

I am using Skype premium Credit which allows me to make calls from my Mobile and Laptop to make unlimited calls to 50 countries. Sometime my wife uses my laptop to make call to my home country as well. Recently she went to Bangladesh and tried calling me from there few times. She came back two weeks ago and now nobody uses it from outside Australia.
But last week I received the similar emails from Skype like yours but I am not sure what they are identifying as fair use. I have read the fair use policy and I didn't do anything that is contradicting the policy. I have tried to get support related email address from Skype web but failed. Is there anyone who knows any contact info so that we can raise the issue with?
Another friend of mine was saying that first he received an email from Skype warned him of fair-use violation who is on a 600min per months subscription but hardly use few hundreds min and his service has been terminated temporarily the next day.
So if someone cal tell us what is going on and why they are doing it.

Please help , regarding fair usage policy....subsc...

Hello Dear Moderator,
My skype id is pavank77
I had accidnetaly exceeded the unlimited india calling subscription on 1 april 2012 and my call would not connect, The subscription is still not active on 2 April 2012....According to skype as far as i searched in the forum it should be active today....
Please Help regarding this matter. Skype calling is important to me as i am far away from home.
I would highly appreciate your help.
Warm Regards,
Pavan

I am sorry to hear that your account has been suspended due to Fair Usage Policy.
For Skype to fully assist you with this concern, we can go through the email verification form by just clicking this link below:
https://support.microsoft.com/skype/hostpage.aspx?language=en&locale=EN-US&oaspworkflow=start_1.0.0....
1. Once you are on that page, choose Account and Password.
2. Choose Blocked Accounts.
3. Click on Next.
4. Click on Email Support.
5. Kindly fill out the form.
**Please make sure to enter as much information as you can for them to collate enough data to authenticate your identity. It is also important to include the Service Request number together with the issue <SR# - ISSUE>, on the subject field. Once the form is completed it will be forwarded to a special team who will handle your case. You will then receive a follow-up email and will be assisted further in resolving the issue/processing your request.
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BT total broadband option 3 general questions

Potential new customer here but got some questions after speaking to BT customer services who have totally confused me so not exactly a good start.
I am looking at bt total broadband option 3 for 19.99 a month for 3 months and 27.99 there after and would love it if someone could clarify the following.
1. Does this package really come with unlimited wifi (openzone, fon) as BT customer services told me this is extra?
2. If I take out the mobile broadband option with 1gb is that a one time offer or do I get 1gb free each month?
3. If I ever go over the FUP of 300gb is it true my broadband will be throttled for 30 days?
Hopefully someone can clarify these questions for me.
Happy New Year!!!
Dale
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cameron1590 wrote:
3. if you go over the FUP your speed will get throttled from the point you broke it to the start of the next bill date so for example your bill dates is the 23rd of every month and you went over on the 15th your speed would be rock bottom till the 23rd.
Hi.
AFAIK the "peak times throttling" applies for 30 days, not until the billing start date. See :-
http://www.bt.com/broadbandusagepolicy
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Fair usage policy violation warning

Would like to know how it is determined for a violation.
Got an email on the subject line just now.
To me, i am calling only the regular numbers and in an emergencey now, calls are frequent and lenghtier. Most of the months so far my regular usage level is far below the minimum level and it can be verified.
Let me know what is the basis for the above notification. Is it based on the number os minutes consumed?
Awaiting the quick response to fix this!
[Removed for privacy]

I am using Skype premium Credit which allows me to make calls from my Mobile and Laptop to make unlimited calls to 50 countries. Sometime my wife uses my laptop to make call to my home country as well. Recently she went to Bangladesh and tried calling me from there few times. She came back two weeks ago and now nobody uses it from outside Australia.
But last week I received the similar emails from Skype like yours but I am not sure what they are identifying as fair use. I have read the fair use policy and I didn't do anything that is contradicting the policy. I have tried to get support related email address from Skype web but failed. Is there anyone who knows any contact info so that we can raise the issue with?
Another friend of mine was saying that first he received an email from Skype warned him of fair-use violation who is on a 600min per months subscription but hardly use few hundreds min and his service has been terminated temporarily the next day.
So if someone cal tell us what is going on and why they are doing it.

Fair Usage Policy On Total Broadband Option 3?

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