Extremely Unhappy With the Fair Usage Policy

Can someone please answer me this, what is the point of having a 20mbps unlimited connection when there is infact a cap of 100gb pm? It's such a rip off my blood is boiling!!!
I've gone over the limit apparently and had my internet connection butchered as a result. The assistant on the phone said it's a "slap on the wrist" I seriously thought what an unprofessional cow and wanted to tell her to f*** off if I'm honest. I don't expect such rudimentary terminology to be used on me when I'm a paying customer, it's outrageous. 
Now I read the fair usage policy and find out why my BitTorrent speeds have been so terrible, even before the recent capping of my speed. On a well seeded torrent (2000+ seeders) in a fully port-forwarded uTorrent I am achieving 30KBPS. After midnight they improve but still only averaging around 300KBPS. They throttle P2P as part of the draconian policy! Use GLASNOST (google it) to see what horrible things they are doing with your P2P!
Can someone explain to me how you justify limiting a so called "unlimited" bandwidth at a rate that is only 60GB more than your capped packages? This is clearly false advertising and your fair usage policy is the worst I have ever encountered. Either this is resolved or you can forget it, I'm cancelling my subscription, you will not get another penny out of me, and you can take it up with my lawyer.

They say its not limited as you are only crippled during peak hours and can down as much as you like in the remaining hours **bleep**
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

  • Is the Fair Usage Policy still 300gb?

    Is the Fair Usage Policy still 300gb?
    The reason I ask is that I've just checked and I'm at 294gb up until 23:59 on the 27th yet I haven't received any speed restriction warning emails this month when you usually get a mail at 240gb.
    Solved!
    Go to Solution.

    Confirming Infinitechris reply.
    If you are a P2P user note the part I have highlighted in Bold.
    Quote below is from KerryG message #18 in THIS THREAD.-
    Re: BT TO SCRAP 300GB LIMIT!.
    on 08-03-2011 16h27
    Hi everyone
    Yes, this is true! BT Total Broadband and BT Infinity customers will benefit from the removal of Fair Usage Policy (FUP) controls when they begin to be removed from April 2011. Once removed, heavy user customers will be able to download/stream as much as they wish without having their speeds restricted.
    BT will remove the FUP controls currently applied to customers with ‘atypical’ usage. Today atypical users are restricted at 300GB usage and account for less than 0.5% of the BT customer base. BT will not target any individuals with restrictions based on usage levels. However, we still have traffic management policies that will restrict certain applications / protocols, such as P2P, when the network is busy.
    As BT continues to invest in the network and network bandwidth we can now remove these restrictions and ensure the experience of the wider customer base.
    (Note that charges will still apply for going over limits on BT Total Broadband Options 1&2 and BT Infinity Option 1 but traffic will not be managed.)
    Thx
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    BTCare Community Manager
    Please Click On any Text in Blue as that automatically links to information.
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  • Received" Fair usage policy violation warning" ema...

    I just received an email from [email protected],and the subject was Fair Usage policy violation warning. This is ludicrous! 
    Basically the email says that after spying on my account,well they used the term"monitoring" which is ridiculous. they came to the conclusion that I was abusing the fair usage policy.
    Firstly I felt that my personal privacy was violated by being spied on by Skype;
    Secondly , the package I bought was 10000 mins phone to call worldwide, the reason why I purchase this particular package is becoz I was looking for a pair of Valentino lady heels, in order to have a bigger chance in finding them, I would have to call up as many stores as I can. And since this is what the package offers,I don't see what's wrong with me calling all the boutiques and department store branches. What I don't understand is how could calling stores in different locations has been judged as abusing fair usage policy?
    This just became very personal, also I think what Skype did and the email going thru length to explain their suspection is absolutely rude and absurd. 
    I demand that Skype should stop violating SKype user's personal privacy and spying on their accounts. There're so many software out there right now,which would probably offer more service and respect for the consumer, and I'm sure Skype will lose more users if they keep on spying on our accounts.
    And I would really love to contact Skype customer service team over phonecall or email, unfortunately I've looked through SKype entire website,and there's no info related to that. If anyone knows how to contact Skype,do share please. I'll really appreciate that.
    Thanks in advance!

    I am using Skype premium Credit which allows me to make calls from my Mobile and Laptop to make unlimited calls to 50 countries. Sometime my wife uses my laptop to make call to my home country as well. Recently she went to Bangladesh and tried calling me from there few times. She came back two weeks ago and now nobody uses it from outside Australia.
    But last week I received the similar emails from Skype like yours but I am not sure what they are identifying as fair use. I have read the fair use policy and I didn't do anything that is contradicting the policy. I have tried to get support related email address from Skype web but failed. Is there anyone who knows any contact info so that we can raise the issue with?
    Another friend of mine was saying that first he received an email from Skype warned him of fair-use violation who is on a 600min per months subscription but hardly use few hundreds min and his service has been terminated temporarily the next day.
    So if someone cal tell us what is going on and why they are doing it.    

  • Fair Usage Policy On Total Broadband Option 3 - us...

    Hi there!!!
    I got kouple of question about this Fair Usage and hope someone will help me to get clear with it....
    I started to experience some difficulties with connection lately, specially till 5pm....I'm on unlimited Option 3 and I know that Fair Usage Policy applies to heavy users... But since I haven't got any warnings from BT how do I know that I used my limit and they cutting my connection ????
    Is there a option to monitor your usage with Unlimited connection???
    Hope to get any answer which might help  
    Thanks!!

    As I sad before I got connection beck today at 5pm...so it's connected since then. Till 5pm I wasn't able to connect at all... 
    here are results of the test: 
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
    2. Upstream Test:  -provides background information.
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    Download Speed
    14958 Kbps
    0 Kbps
    21000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 14958 Kbps
     For your connection, the acceptable range of speedsis 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :17169 Kbps(DOWN-STREAM), 1172 Kbps(UP-STREAM)
     IP Profile for your line is - 15000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 21.69:22.21:56.1 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    Upload Speed
    946 Kbps
    0 Kbps
    1172 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 946 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1172 Kbps

  • Fair usage policy violation warning

    Would like to know how it is determined for a violation.
    Got an email on the subject line just now.
    To me, i am calling only the regular numbers and in an emergencey now, calls are frequent and lenghtier. Most of the months so far my regular usage level is far below the minimum level and it can be verified.
    Let me know what is the basis for the above notification. Is it based on the number os minutes consumed?
    Awaiting the quick response to fix this!
    [Removed for privacy]

    I am using Skype premium Credit which allows me to make calls from my Mobile and Laptop to make unlimited calls to 50 countries. Sometime my wife uses my laptop to make call to my home country as well. Recently she went to Bangladesh and tried calling me from there few times. She came back two weeks ago and now nobody uses it from outside Australia.
    But last week I received the similar emails from Skype like yours but I am not sure what they are identifying as fair use. I have read the fair use policy and I didn't do anything that is contradicting the policy. I have tried to get support related email address from Skype web but failed. Is there anyone who knows any contact info so that we can raise the issue with?
    Another friend of mine was saying that first he received an email from Skype warned him of fair-use violation who is on a 600min per months subscription but hardly use few hundreds min and his service has been terminated temporarily the next day.
    So if someone cal tell us what is going on and why they are doing it.    

  • Fair Usage Policy - 6 hours per day exceeded

    Hi,
    My Fair Usage Policy - 6 hours per day is about cross the limit. Is there any ways to reset it before GMT 0000hrs
    rgds

    Unfortunately no
    Otherwise if everyone could reset it on their own then there is no point for the restriction.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Please help , regarding fair usage policy....subsc...

    Hello Dear Moderator,
    My skype id is pavank77
    I had accidnetaly exceeded the unlimited india calling subscription on 1 april 2012 and my call would not connect, The subscription is still not active on 2 April 2012....According to skype as far as i searched in the forum it should be active today....
    Please Help regarding this matter. Skype calling is important to me as i am far away from home.
    I would highly appreciate your help.
    Warm Regards,
    Pavan

    I am sorry to hear that your account has been suspended due to Fair Usage Policy.
    For Skype to fully assist you with this concern, we can go through the email verification form by just clicking this link below:
    https://support.microsoft.com/skype/hostpage.aspx?​language=en&locale=EN-US&oaspworkflow=start_1.0.0.​...
    1. Once you are on that page, choose Account and Password.
    2. Choose Blocked Accounts.
    3. Click on Next.
    4. Click on Email Support.
    5. Kindly fill out the form.
    **Please make sure to enter as much information as you can for them to collate enough data to authenticate your identity. It is also important to include the Service Request number together with the issue <SR# - ISSUE>, on the subject field. Once the form is completed it will be forwarded to a special team who will handle your case. You will then receive a follow-up email and will be assisted further in resolving the issue/processing your request.
    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

  • I have an imac g4 purchased Dec 2003 runnung OS 10.5.8.  It runs fine with airport off, but when I turn airport on it freezes with the black page,  "restart by holding power key . . ."  I swapped the airport extreme card with the one in my ibook G4 (purch

    i have an imac g4 purchased Dec 2003 runnung OS 10.5.8.  It runs fine with airport off, but when I turn airport on it freezes with the black page,  "restart by holding power key . . ."  I swapped the airport extreme card with the one in my ibook G4 (purchased same date and running same OS).  No change in operation.
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    Following a beta tester protocol, and applying updates to a cloned system drive first, is a prudent way to approach updates, and not only for older, heavily modified machines.
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    Like it or not, we are all updating to the abyss of the extinction of our machines, unless we can be satisfied with the last stable version of OS that works well with our hardware and software.
    I wish they would include the latest pkgs at least with software update.
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    This way, one could update as one sees fit. That is to say, for example, fix the Quicktime, but leave my Network alone, etc., etc.
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  • Fair Usage Policy On Total Broadband Option 3?

    I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
    If my answer was helpful, please give me a star by clicking the star on the left hand side.
    Thank you.
    Solved!
    Go to Solution.

    robo878 wrote:
    I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
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    The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
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  • Fair usage policy violation blocking

    Dear Sir,
    This has reference to your e-mail dated Augut 17th 2014, regarding fair usage policy violation.
    This is to confirm that I am a law abiding citizen and I hereby also confirm that I have been using skype only for my personal, individual and non-commercial usage only.
    Under the circumstances, you are requested to kindly restart the blocked services forthwith and confirm.
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    Yours faithfully,
    Hari1987

    VINCQ wrote:
    i got a mail about fair usage policy violation blocking. i didn't sharing and use it for commercial. how can i fix this problem.
    Hello and welcome to the Skype Community.
    You received this message because you have exceeded the call limits set out in this document:
    http://www.skype.com/en/legal/fair-usage/  
    please contact Skype customer service 
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
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  • Fair usage policy

    Does BT`s fair usage policy work both ways?? In the months when i dont use  Broadband as much, why isnt this discounted off the months when i do? Surely on a fair usage policy this should apply!

    Nice idea but its their usage policy and is fair to them so comes under the title of "who said life was fair"
    If any post helps tick the star box on the left
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  • Comparing the BOM usage with the actual usage for materials.

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