Family share 365 day lock out

I Have just been trying to set up a family share with my wife. I didn't think I had set it up properly so I cancelled it to try again. Troubl is I didn't know that you cannot set up or join two families in one year. I didn't know this. Now I cannot be in a family with my wife for a year! Creating two new apple IDs is not feasible as we both have purchases on those accounts.
CAn Apple reset this feature for me so we can have another go at it? I'm now very frustrated that I can't use this feature.

That's better than the response I received. The supervisor with whom I spoke earlier today told me flat out there's nothing they can do, and I just have to wait a year.
I do hope they're looking at a solution for those of us who were just playing around with the feature to see how it works. I understand the rationale, but considering that there was no warning that the account would be locked out, that "solution" is uncharacteristic of Apple and simply unacceptable.

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  • HT204074 Why did apple set a 90 day lock out to apple devices?

    Why did apple set a 90 day lock out to apple devices? I bought my dad a new iphone 5s. He decided to give me his old iphone 4s but i cant download my purchased programs from my apple ID. I got a notification saying that the phone is associated/identified with another apple ID then automatically locked my apple id for 90days. I dont understand why they had to set a 90 day timer.

    "Why did apple set a 90 day lock out to apple devices?"
    No one can tell you why Apple makes the decions that they do and discussing their decisions/policies is not allowed here.

  • ITunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

    Just found out, the hard way, about Apple's patently ridiculous "90 Day Lockout" policy on iTunes (Match, Purchases download and pretty much ALL the useful features).
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    Macs, though, are a different matter.  In Apple World we're all filthy rich and each member of a household is expected to own a separate Mac machine (iMac, MacBook Pro or Air) to be able to use the functionality and music they've paid for in iTunes and via Match.
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    Just how likely such a random outburst of philanthropy at the expense of record labels would be is beyond me.
    During a near two hour call with support (use the Call Me function - at least the call is free) eventually, after an escalation, the tech agreed that the 90 days AppleID  lock was pointless as Apple themselves publish details in their knowledge base on how to circumvent music sharing restrictions and combine iTunes libraries - even helpfully including details of how to put said combined iTunes library on a memory stick. Johnny Fileshare can then nip round his mates house and share his iTunes content with his mate until the cows come home.
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    Well FU too, Apple.
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    BEWARE: THE 90 DAY LOCKOUT IS ACTIVATED THE SECOND A USER ON A MAC ACTIVATES EITHER:
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    2 iTunes Match
    OR IF THEY HAVE THE TEMERITY TO:
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    THIS RENDERS ITUNES AS A PRODUCT/SERVICE WORSE THAN USELESS ON SHARED MACS.
    We have 82 days to wait for one of us to regain access to the library that cost us a fortune to build in iTunes.
    1 Week old iMac is being boxed up & returned to Apple Store.
    Two high spec non Apple  laptops being bought as a replacement. The change to be spent on petrol or pasties - which ever the UK  is running out of most...

    Yes, I am having this problem because I have 2 Apple IDs/iTunes accounts.  Mind you, I don't want 2 accounts but Apple forced me to make a new apple ID when they started requiring email addresses as user ID.  This was the first big mistake that Apple made.  Their second mistake was not allowing people to simply merge these accounts.  Had they not made these mistakes initially, many people would still only have one Apple account/ID. Some bloke ought to lose his job over that. 
    However, I understand this isn't the same problem as having multiple household members using the same computer.  It seems that Apple could figure this all out by either authorizing multiple users at the time of purchase, or allowing a handful of users to download to one computer. After all, if I bought a hard copy of a music CD, I could certainly allow my son or daughter to listen to it or download it to their computer.  Next thing you know, I'll have to sign a release saying that I am the only person that uses my iPod.
    I am also returning not just one but 2 brand new Mac computers ($4500 coming back from Apple to my wallet) because I am so fed up with the poor customer service response that Apple has given this problem.  Not only did they take a ton of my money for iTUnes songs, but then they restricted my access to those songs. I think it's criminal and I wouldn't be surprised if this issue ended up as a class action wrongdoing suit.  I have to admit I've considered talking to a lawyer about it myself.  I am so sick of large monopolizing companies thinking that they can treat their customers poorly and expect us to sit back and take it. The good news is that this is a free country and I can choose to throw my money at any old company I choose..........Toshiba here I come.

  • 90 day lock out on iTunes with a mac that has shared access

    HI,
    This is my first iMac and I've never experienced this problem on my older pc's before. I have set up my itunes and signed in to associate my account with the mac. My partner died last year and I still have to use their account to access some of our joint itunes purchases. I have signed in with their account and downloaded the necessary files. only to find that when I want to continue and use my own account, it now says I have to wait 90 days? these purchases should be accessable... can someone please help, as it is putting me off the idea of completely moving to Mac in the future.
    thanks

    Yes, I am having this problem because I have 2 Apple IDs/iTunes accounts.  Mind you, I don't want 2 accounts but Apple forced me to make a new apple ID when they started requiring email addresses as user ID.  This was the first big mistake that Apple made.  Their second mistake was not allowing people to simply merge these accounts.  Had they not made these mistakes initially, many people would still only have one Apple account/ID. Some bloke ought to lose his job over that. 
    However, I understand this isn't the same problem as having multiple household members using the same computer.  It seems that Apple could figure this all out by either authorizing multiple users at the time of purchase, or allowing a handful of users to download to one computer. After all, if I bought a hard copy of a music CD, I could certainly allow my son or daughter to listen to it or download it to their computer.  Next thing you know, I'll have to sign a release saying that I am the only person that uses my iPod.
    I am also returning not just one but 2 brand new Mac computers ($4500 coming back from Apple to my wallet) because I am so fed up with the poor customer service response that Apple has given this problem.  Not only did they take a ton of my money for iTUnes songs, but then they restricted my access to those songs. I think it's criminal and I wouldn't be surprised if this issue ended up as a class action wrongdoing suit.  I have to admit I've considered talking to a lawyer about it myself.  I am so sick of large monopolizing companies thinking that they can treat their customers poorly and expect us to sit back and take it. The good news is that this is a free country and I can choose to throw my money at any old company I choose..........Toshiba here I come.

  • How do I "Change country with this account" with a family share plan

    I have a family that is international. We have two accounts, one each in a different country! wife and I. Both accounts have many books, music apps and lots of iTunes credit still on account. . While trying to set up the new family plan, I keep getting error messages. When I click on the invite email, I get this message: Cannot Join This Family. Which is crazy. Then, thinking it must be because I was still on the same device, I just set up OS8 on another device, and tried it again, with another error now coming up that says I have to Change the Country with this account. How do you do that? Why do you need to have all the accounts be in the same country? Hello, sometimes people live overseas, Apple! I was hoping this new family plan would finally allow me to use content fairly paid for with different devices and not have to suffer that cockamemy 90 day lock out. Help!,

    The iTunes stores in different countries are entirely separate.  You can only use an iTunes store credit in the country in with it was created and purchased content cannot be shared across countries.  Family sharing groups must be country-specific, using iTunes store credits for purchases only within that country, and sharing purchases that were made in that country.  You can contact iTunes store support for more details on these restrictions here: https://www.apple.com/emea/support/itunes/contact.html.

  • Family Share - A CRUEL 365-day lockout, REALLY?

    I bought my wife a new 128 GB iPad mini 3 on December 15th at Best Buy, I had been saving for this iPad for some time, and Lori had wanted the new iPad mini 3. Both my wife and I have bought multiple iPods over the years, use them, abuse them, and they just keep on playing through the abuse. We have brought 6 iPod of various generations through the years.  I was so impressed with her iPad 3, I decided to buy myself a 4th Gen iPad.  So Lori and I now both have iPads.
    Lori has had her iTunes account for years, and she has bought a ton of music through her account, and we shared that music, with multiple iPod devices over the years.  It worked out great.  In the last two years Lori has been buying more TV Shows, and currently she has bought about 10 movies, so we watch the TV shows and Movies on our Windows Computers.
    But now that both of us have iPads, well we wanted to setup family sharing.  I had been hearing and semi-following all of the trouble that Apple was experiencing since the roll out of Family Sharing.  I gained this awareness of the problems by reading many editorials and articles by seasoned Apple device owners in various online blogs and some major editorial sources.  So I was a little leery of jumping into Family Sharing, but I read the process and I thought let’s give it a go. So a few days ago, I decided to print the Family Sharing Technical How-To Articles from the Apple Support web site.  I read them multiple times and attempted to accomplish the feat.  Well it turned out to be a feat a feat which is now impossible to resolve for us apparently.
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    Bottom line I left Lori's family group, and I recall thinking to myself, maybe I need to setup myself as the Organizer thinking that this might be the way to get our sharing activated.  Well I would find out later this was not the correct approach and may have sunk my ship.
    So I decide to ask for help, I opened a case with Apple Support on Friday February 13th, 2015.  I still don’t know what the problem is at this point, all that I know is that I cannot get Family Sharing to work.  So I tell the Apple Support Representative what is going on and the Rep asks me impatiently at this point as if he needs to be somewhere else.  Quote: "Why do you want to enable family sharing", (I thought REALLY)...... OKAY I admit the question just baffled me.  So I said slowly…...because I want my wife and I to be able to share content back and forth with each other, I have come from a Windows world, and I told him my wife and I plan on migrating to Apple computers.  So we figured we would get this whole family sharing thing all setup.  I tell the Apple Support Rep that Lori my wife has a great deal of existing content, purchased as in Music, TV Shows, Movies, and iBooks. She has a lot of content, and I want access to it.
    What THE APPLE REP said to me next blew me away.  You have left Family Share twice, and the rules state you will not be able to enable Family Share for 365 days on the device where this occurred. (End of Story) mine!
    I was not going to accept this, I wanted to have them explain the rationale for this customer service nightmare He says I don't know if we can do anything for you, but I will send it the a Tier 2 representative, and see what they say, he then says, but since it is 3:30 on a Friday afternoon, everybody is starting to leave so I am not optimistic that anybody is going to call you back today, as we are all leaving.  Then the young man stated the best we can do at this point is to talk with you on Monday. So I accepted this, I made certain he had my correct cell number and although frustrated, I waited till Monday.
    So when Monday February 16, 2015 rolls around, and I hang by the phone all day, no contact at all.  So I start searching the Apple Support Web Site, to see what now, how do I proceed, well I was given a case ID so that was good, at least everything we had done will be saved in the CASE ID:  748510224
    Well not so fast, it turns out that rather than try and call me back the Support Representative just up and closed my case.  An email was sent to me wanting me to give them a rating of how great the service was. (NOT)
    So there was no attempt to bring resolution and try to come to some satisfactory solution.
    Bottom line I am stuck with the inability to Share these beautiful brand new devices two brand new iPads that I paid at close to a grand.  Apparently I cannot even set Family Sharing up with these devices, well least wise not for another year.
    The events over the last several days and my experience with Apple Support have given me pause regarding Apples. It’s a huge disappointment.
    I still want to move to a MacBook Pro, and my wife still wants to get her iMac with Retina Display.
    My singular Question:  Is this how this must end? With us waiting for a whole year to get Family Sharing operational? This because I left my Family share twice on my iPad device.

    That's better than the response I received. The supervisor with whom I spoke earlier today told me flat out there's nothing they can do, and I just have to wait a year.
    I do hope they're looking at a solution for those of us who were just playing around with the feature to see how it works. I understand the rationale, but considering that there was no warning that the account would be locked out, that "solution" is uncharacteristic of Apple and simply unacceptable.

  • Family share lockout??? 363 days

    Accidently turned off family share and now I'm locked out for 363 days.  What the???  No warning or anything.  Apple pleasee fix.  This is a big selling point for your IOS 8.
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    Hi
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