Fan Issues with DV6-7000 series (probably with DV7-7000 series too)

So I've installed Arch on my brand new laptop, and I'm unable to change the fan speed. The fan does run, but on the lowest possible setting, which means the laptop gets very hot.
I've followed the wiki here: https://wiki.archlinux.org/index.php/Fan_Speed_Control, but was unable to get anything out of it.
sensors always returns the following
$ sensors
coretemp-isa-0000
Adapter: ISA adapter
Physical id 0: +56.0 C (high = +87.0 C, crit = +105.0 C)
Core 0: +53.0 C (high = +87.0 C, crit = +105.0 C)
Core 1: +53.0 C (high = +87.0 C, crit = +105.0 C)
Core 2: +56.0 C (high = +87.0 C, crit = +105.0 C)
Core 3: +55.0 C (high = +87.0 C, crit = +105.0 C)
acpitz-virtual-0
Adapter: Virtual device
temp1: +53.0 C (crit = +120.0 C)
temp2: +30.0 C (crit = +120.0 C)
No RPM. I've tried sensors-detect, I've tried editing /etc/sensors.d/sensors.conf (which I am unable to find my chipset, apparently lm75)
Fan control is semipossible with HP's coolsense tool on windows, but there's no way AFAIK to control the fans manually. Is it impossible on Linux?
Here is my lspci:
00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation 3rd Gen Core processor PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.2 PCI bridge: Intel Corporation 7 Series Chipset Family PCI Express Root Port 3 (rev c4)
00:1c.3 PCI bridge: Intel Corporation 7 Series Chipset Family PCI Express Root Port 4 (rev c4)
00:1c.5 PCI bridge: Intel Corporation 7 Series Chipset Family PCI Express Root Port 6 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM77 Express Chipset LPC Controller (rev 04)
00:1f.2 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series Chipset Family SMBus Controller (rev 04)
01:00.0 VGA compatible controller: NVIDIA Corporation Device 0fd1 (rev a1)
08:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)
0a:00.0 Network controller: Intel Corporation Centrino Advanced-N 6235 (rev 24)
0b:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 07)

Team Fortress 2 is painfully slow. It takes FAR too long to load and I'm not sure it actually plays the game. My Steam system information looks like this:
Processor Information:
Vendor: AuthenticAMD
Speed: 3400 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Unsupported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported
Network Information:
Network Speed:
Operating System Version:
Linux (64 bit)
Kernel Name: Linux
Kernel Version: 3.8.4-1-ARCH
X Server Vendor: The X.Org Foundation
X Server Release: 11400000
X Window Manager: Xfwm4
Steam Runtime Version: steam-runtime-release-i386_2013-03-25
Video Card:
Driver: VMware, Inc. Gallium 0.4 on llvmpipe (LLVM 3.2, 128 bits)
Driver Version: 2.1 Mesa 9.1.1
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID: 0x1002
DeviceID: 0x6758
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary VRAM Not Detected
Sound card:
Audio device: SigmaTel STAC9721,23
Memory:
RAM: 7989 Mb
Miscellaneous:
UI Language: English
LANG: en_US.utf8
Microphone: Not set
Total Hard Disk Space Available: 1279169 Mb
Largest Free Hard Disk Block: 976661 Mb
Installed software:
Recent Failure Reports:
Sat Apr 6 19:47:45 2013 GMT: file ''/tmp/dumps/assert_20130406154733_1.dmp'', upload yes: ''CrashID=bp-67408646-469b-418d-96e0-3825b2130406
I was under the assupmtion the video card section would report something different if it was working correctly.

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X200 Fan Issues with Windows 7

Hi all,
I've just done a fresh install of Windows 7 Ultimate 64-bit onto my X200, and everything works great except for 1 thing - the fan constantly runs and doesn't stop at all as long as the laptop is on.
I've seen a few other posts of other X200 owners facing the same issue, but with little resolution. I've unintalled Access Connection and turned off my Wireless LAN but to no avail - the fan just keeps on going.
I've switched back my old HDD with XP Pro, and the X200 is quiet with little fan movement - so it definitely seems to me to be Windows 7 and the X200.
Anyone here faced the same problem and managed to resolve this? It's definitely very irritating if you're mobile and constantly need to work with your laptop on your laps!
Solved!
Go to Solution.

jianghaoism wrote:
...it was the vibration from the WD Scorpio Black 7200 HDD that I'm using that's causing the sound / vibration I'm experiencing.
Now I've gotta figure out if the HDD is typically like that or if I got a dud.
There have been quite a few comments about vibration issues with 500GB WD Scorpio Black drivers in numerous web forums. What size is your WD Scorpio drive?
I have a 320GB Hitachi 7200rpm drive in my X200 and it has no vibration problems.
Cheers,
Bill
I don't work for Lenovo

More Heat/Fan Issues with Tiger--Help

I have followed the heat & fan issues for sometime. However, I finally decided it was time to move from 10.3.9 to 10.4.3.
I upgraded yesterday, first using the upgrade option to move from 10.3.9 to 10.4.0 and then installed the 10.4.3 combo upgrade. I've repaired permissions and rebuilt the disk directory using Disk Warrior. There were no directory errors and only a couple of trivial permissions changes.
However, my Powerbook's fans are running constantly and my CPU heat is always pegged at about 135 degrees F, which is as hot as it ever gets. This happens within about 40 minutes of starting the Powerbook up cold and it stays that way for as long as I'm using it, regardless if there are any apps being used.
Activity Monitor indicates that the launchd process is using from 18% to 20% of my CPU, even with nothing else running. I've disabled all Spotlight indexing and I've turned Dashboard off. It appears that it's the lanchd process that is accounting for the extra heat and fan use. It simply won't drop below the 18% to 20% of CPU. There is no other process that is using any significant amount of my CPU when nothing else is running.
My processor is set at Automatic, the same as when I was using 10.3.9.
I was using Silk, Application Switching Menu (ASM) and Macaroni, but I've uninstalled them. No change.
I've reset the Power Manager (including deleting the com.Apple.PowerManagement.xml file) and reset NVRAM. Again, no change.
Finally, when I boot back into 10.3.9 (on my backup hard drive), the fan activity and heat return to what I consider normal--much lower than with 10.4.3. Specifically, the heat and fan activity is directly related to CPU use. If I'm not doing anything, the heat drops and all the fans go off.
There is one other curious effect of 10.4.3 vs. 10.3.9. When I'm running Firefox (latest version), all Firefox user-interface stuff (menu selections, opening many tabs in succession, etc.) are MUCH more sluggish than when using 10.3.9. Frankly, I was expecting the opposite.
I would really like some help with this. I've read all the troubleshooing info on MacFixit and Macintouch related to heat and fan issues associated with Tiger.
12 1.5Ghz Powerbook Mac OS X (10.3.9)

I'm the originator of this thread and I appear to have an answer.
I tried an "Archive and Install" of Tiger, on top of my existing 10.4.3 install that was giving me the trouble I described above. I had the time today and figured "what the heck[ll]".
I then installed each additional piece (10.4.3 combo update, airport updates, quicktime updates, java updates, etc), stopping after each one to check CPU temperatures and CPU use in Activity Monitor.
I'm now back to a full 10.4.3 install, with all current recommended Apple software and I don't have the heat/CPU use problems I previously had. There is no significant use of the CPU by the launchd process.
I also re-enabled Spotlight indexing and that doesn't cause a problem either.
Also, my entire system is *MUCH* quicker and responsive. I wish I knew what piece in my previous system install was causing the problem, but hopefully my experience can help someone else. When in doubt, do an "Achive and Install" rather than an update to the previous system installation.
By the way, with heavy Spotlight indexing going on and mild web browsing, my CPU temp is just 112 to 115 degrees F. Previously, with no Spotlight indexing and with NO apps running, my CPU temp was maxed at 135 degrees with fans on full. And if you're reading this thread, you know what max fans sound like on a 12" PB.

Any issues with still images being too large?

I am going to be given lots of images that were scanned at a high resolution (I think 300), so the file size and physical dimensions should be pretty large. I want to start placing these images into the timeline, even though I do not know yet which ones I will need to zoom in on and which I will not need to do anything with other than just have it display.
1.) Are there any issues with placing lots of images like these into the timeline of a SD project at a higher resolution and larger physical dimension than maybe necessary?
2.) If I want to use placeholder images, is there an easy way to later swap them with the real image, and have the swapped image take the properties of the placeholder image, such as the duration it lasts on screen and the fade transition before and after it?
Thank you.

1.) Are there any issues with placing lots of images like these into the timeline of a SD project at a higher resolution and larger physical dimension than maybe necessary?
This is dependent on the version of FCP. If you're working with FCP 5.1.2 or later, still image processing is handled by the GPU. Depending on what graphics card you've got, it can be painfully slow even at SD resolutions because image size (pixel dimensions, not bit-depth) is what is relevant.
2.) If I want to use placeholder images, is there an easy way to later swap them with the real image, and have the swapped image take the properties of the placeholder image, such as the duration it lasts on screen and the fade transition before and after it?
In theory, you should be able to do a Paste Attributes and paste Contents but that functionality has been broken since FCP 5.x. It works, but not for the very thing that you'd need it to do - both images now need to be the same size, duration and matching timecode for this to work correctly in your case.
However, you might be able to work around that limitation by trying this:
Select your placeholder image in the timeline and copy (Commmand-C)
Load your final image into the Viewer and press F11 to perform a Replace Edit.
Be mindful of where your Playhead is in both the Viewer and Timeline, of course, as the Replace Edit uses the Playhead and not marked In or Out
Select the newly replaced image and perform a Paste Attributes (Option-V), selecting the relevant attributes (Basic Motion, Crop, etc)
Of course, this might not suit what you're looking to do since stuff like Center is pixel-based rather than percentage-based (like Crop is).

G5 fan issues with Leopard

I've had my G5 for many years, and despite the many complaints by others about unusual fan activity, I've not had one issue until I installed Leopard. Now, for the first time, the fan is changing speed frequently (every few minutes). It is not like a jet taking off, but it gasps every once in a while. Is this an improvement with Leopard, something I can adjust, or is there a problem with Leopard?
jmf

Hi Jack
Have you tried [resetting the SMU|http://support.apple.com/kb/HT1436]?
Not sure if resetting the PRAM/NVRAM is relevant. I have seen posts that that can help when the fans are problematic but from what I've read at Apple Support there seems to be little stored in there which controls the fans (for instance [here|http://support.apple.com/kb/HT1379?viewlocale=en_US] and [here|http://support.apple.com/kb/HT1242]). But I guess it never hurts to try.
You can also try one of several fan control utilities out there, such as [smcFanControl2|http://homepage.mac.com/holtmann/eidac/software/smcfancontrol2/ index.html].
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Possible Fan Issue With My Macbook Pro 13inch Mid 2010 Model.

Lately I've been getting really weird noises coming from my Macbook Pro. I assume it's the fan because I have a little menubar app that monitors my fan. It seems it can't go beyond 2000rpm and the noise coming from it is loud. I don't know if the motor is going bad or what because after a certain amount of time it gets really hot. In the past I would just shutdown my MBP and restart it which would sometimes fix the problem. The first time I had this happen was last year. I took it to a Apple Store where the genius told me there is probably something stuck in the fan because it stopped making the noise. At the time this was still under warrenty and being a student I couldn't afford to get Apple Care. I do plan on taking this to a Apple Store to have diagnositcs run on it. Has anyone else have this problem before and what do you think a estimate would cost to get it fixed?

bignate256 wrote:
The first time I had this happen was last year. I took it to a Apple Store where the genius told me there is probably something stuck in the fan because it stopped making the noise.
I'm not sure I undertand the logic of that, but in any case, I would get the case number and/or whatever paperwork you have from the visit, and go back to see if they might still cover it under warranty because the issue first occurred when it was still under warranty.
At the time this was still under warrenty and being a student I couldn't afford to get Apple Care.
I suspect you understand now that this repair could cost more than AppleCare would have cost . . . just something to think about next time.
I do plan on taking this to a Apple Store to have diagnositcs run on it. Has anyone else have this problem before and what do you think a estimate would cost to get it fixed?
That's a good plan to have them diagnose it. An estimate of the cost of the repair should be free.

Mac Pro Screen Freezing Issue with NVIDIA 8800 GT too

There were lots of entry in threads, where the screen freezing issue was described (disorted screen with strange lines, only reboot helps). Nearly all cases seem to be related to the ATI 2600 card.
http://discussions.apple.com/thread.jspa?threadID=1358062&tstart=30
http://discussions.apple.com/thread.jspa?threadID=1365277&tstart=0
I opened this new thread to show, that this problems occurs not only for the ATI card but for the NVIDIA 8800 card, too.
My MacPro was delivered 8 days ago and was running without any problems. But all of a sudden, I got that screen freeze. And it wasn't the first time, I was heavely working 2-3 hours with that computer.
In total, 2 screen freezes showed on my computer. The first one during working with the computer. The second one during booting into MacOS X. The screen freeze occured during the boot phase with the grey screen and the spinning wheel.
My configuration:
MacPro 2.8, Dual Quad Core
6 GB RAM
3 harddisks, 1 standard from Apple, 2 Samsung with 750GB
MacOS 10.5.2
Formac 20" Monitor
Perhaps others have this problem, too? Than we should emphasize, that this is not an ATI related problem.

I've actually been having the freezing issue for a while now but I didn't have the know-how to troubleshoot it (PC tech trying to support the only Mac lab in the building).
MacPro will freeze randomly (no trend in time, system strain, or open programs). The mouse will operate but will not interact with anything.
Specs:
MacPro - Model 1,1
Dual Core Xeon 2.66
2gb RAM
nVidia GeForce 7300 GT
Mac OS 10.4.11
The machine always has 2 displays connected to it so the workaround that was discussed for the ATI 2600 doesn't apply. I had 1 display connected here in my shop and it froze for that as well.
Message was edited by: DocturKnowles

Ipad2 and Ipad3, cannot see Ipad2 user - worked ok for months, now broken. Like to know how to upgrade Ipad2 to IOS 5.1.1 (too many issues with IOS 6 - consider too risky)?

I have been using Facetime successfully for months to communicate with my elderly mother in the UK (I am located in Canada)? Today we tried Facetime and we could hear each other but I could not see her. She could see me ok however.
As I wasn't sure whether the problem was with my iPad or hers I made a FaceTime call to my brother-in-law in the UK, this call worked perfectly. I then tried a Factime call with a friend in Canada and it also worked fine.
My mother could see herself in the small window so we know that her camera must be working.
Here are the IOS versions for the four IOS devices used in these tests..
My mothers iPad 2: IOS 4.3.5
Brother-in-law's iPad 3: IOS 5.1.1
Friends iPhone: IOS 6
My iPad 3: IOS 5.1.1
My questions are as follows:
Q1/ Has anyone heard of Facetime problems between newer and older iPads as a result of Apple rolling out IOS 6 recently?
(maybe there have been some changes to the FaceTime servers as part of the IOS 6 rollout?)
Q2/ Is it possible to update my Mothers iPad 2 (IOS 4) to IOS 5.1.1 and do this without using a computer? (I would prefer her to update to 5.1.1 and hold off updating to 6 because of all the issues I read of users having problems with 6, including FaceTime issues)
My mother is in her 70's, and has no computing device other than her iPad. She can just about manage to figure out how to use the basic features of her iPad. Therefore the update process needs to be very easy and straightforward otherwise she is likely to get very confused, very quickly!
Facetime has been brilliant for my mother and keeping in touch with her son, thousands of miles away, we would really like to get Facetime working again.
Can anyone help?

You will not be able to block IOS 6. You can try blocking it with a webfilter or firewall but if the students take these home or connect to another network or iTunes they can get it that way. You will find that the vast majority of all apps will work with 6 or have been updated to work with it by now.

Visual report issue with PP 2010 - Displaying too many years

Hi,
I am using project pro 2010. When I display a report (e.g. Resource Cost Summary), and if I add the Monthly Calendar field in the report, it displays 7 columns from 2010 to 2016 even though there is data only for 2014 and 2015. I need to manually
filter out all years with no data.
Is there a setup that would display only the years and months with data?
It was working fine before I update MS Proj.
Thanks!

Benoit1 --
First of all, do you have your copy of Microsoft Project 2010 patched with the most recent Service Packs and Cumulative Updates? If not, I would strongly recommend you do that.
I am not able to duplicate your problem, but there is a way to work around it. In the Excel PivotTable, click the Year pick list, deselect the years you do not want to see in your Visual Report, and then click the OK button.
Hope this helps.
Dale A. Howard [MVP]

Ram issues with DV7-3190eo

I have problems with ram on my dv7-3190eo, wanted to upgrade and bought 8 gb (2 x 4gb) PC3-10600, CL9, 204pin SODIMM,1333 Mhz, ram blocks from Kingston. But they make the laptop stalling and show error at startup. Have tried with 1 ram block only to with same error! (running win 7 ultimate)
The ones in my machine now is 4 gb (2 x 2gb) PC3-10700, CL7, 204pin SODIMM, 1066 Mhz, ram blocks from Jmicron.
What i wonder is, do i have to to go down to the PC3-8500 ram to match the CL7 and Mhz?

ReaperDK wrote:
I have problems with ram on my dv7-3190eo, wanted to upgrade and bought 8 gb (2 x 4gb) PC3-10600, CL9, 204pin SODIMM,1333 Mhz, ram blocks from Kingston. But they make the laptop stalling and show error at startup. Have tried with 1 ram block only to with same error! (running win 7 ultimate)
The ones in my machine now is 4 gb (2 x 2gb) PC3-10700, CL7, 204pin SODIMM, 1066 Mhz, ram blocks from Jmicron.
What i wonder is, do i have to to go down to the PC3-8500 ram to match the CL7 and Mhz?
2 customer-accessible/upgradable memory module slots
Supports dual-channel memory
DDR3, 1066-MHz
Supports up to 8 GB of system RAM in the following configurations:
■
8192-MB total system memory (4096 MB × 2, dual-channel)
■
6144-MB total system memory (2048 MB × 1 + 4096 MB × 1)
■
4096-MB total system memory (2048 × 2, dual-channel)
■
3072-MB total system memory (2048 × 1024)
■
2048-MB total system memory (1024 × 2, dual-channel)
■
2048-MB total system memory (2048 × 1)
■
1024-MB total system memory (1024 × 1)
From the service guide: http://h10032.www1.hp.com/ctg/Manual/c01859666.pdf

BMW USB issue with iOS 8.1

I see some users have found that 8.1 fixes the audio control failure with BMW cars, mine does not - car is 5 series from late 2012. Any ideas or do we have to wait longer for a bug fix? My local BMW dealer's service dept say this is still a major issue and they are receiving many calls every day.

I have issues with the BMW USB too.....I have a 435i 2015 and when I plug my iPhone 6+ via the usb ... it acts like someone is connecting and disconnecting the cable over and over again....

Outgoing mail issue with my domain

All right I'll lay it all out in as much detail as I can...thanks in advance for any insight you can give me.
OS: Tiger 10.4.7 (latest security updates)
Mail ver: 2.1
I have three e-mail accounts: gmail, dot mac and my own domain.
As of right now, I can send outgoing mail through my gmail and dot mac accounts. My domain mail is dead when trying to send through Mac Mail.
Gmail settings:
SMTP: smtp.gmail.com
Port: 587
SSL: On
Auth: Password
Username: (myaddress)@gmail.com
Password: (mypass)
Dot Mac settings:
SMTP: smtp.mac.com
Port: 25
SSL: On
Auth: Password
Username: (my username)
Password: (mypass)
Domain settings:
SMTP: mail.(mydomainname).com
Port: Tried 25, 587, 110
SSL: tried both on and off
Auth: tried none and password
Username: Tried just my username and tried full with @(domainname).com
Password: tried Webmail pass and control panel pass
Again, I have no problems sending with the other two accounts. But I get "could not send message using server mail.(domainname).com" error message. This after the spinning wheel for about 30 seconds.
Now, both the incoming and outgoing server are mail.(domainname).com. I can receive messages through the account just fine. And I can send mail through my Webmail setup at my domain name, too.
I contacted my host (iPowerweb) and they set up a test account and said they are not seeing smtp issues, either.
I recently switched hosts and I was having the same issue with the previous host, too. In fact, I used to be able to send e-mail through my previous host with the same domain, but it just quit working one day.
I do not believe it is a port issue as I am able to send on both 25 and 587.
Previously I just accepted that I wouldn't be able to use Mac Mail to send through my domain. But I am unwilling to accept that fact anymore...
Any ideas folks?
Again, thanks...
PowerBook G4 Mac OS X (10.4.7)

Hello, and welcome to the Discussions.
Typically, Port 587 would require at least Password Authentication -- using None as Authentication would not be expected to succeed. If None is the correct setting, then Port 25 would be the necessary Port.
The fact that accounts in the same domain work, is not definitive, in my opinion, since it might be permitted without Authentication, whereas other sending activities might not.
Without regard to blocking, sending with a third party SMTP involves establishing "trust", and trust is either established by Authentication, or by being identified by the venue where your ISP can ensure you are trustworthy, and this typically must require the use of Port 25.
The change might be that as a Spam fighting measure, your ISP has only just now required authentication on Port 587, although I think this has already been nearly universal.
Ernie

Outlook performance issues with mountain lion

I have latest updates for Mountain Lion (10.8.2) and Outlook (14.2.5). I continue to have outlook performance issues where the ball just spins and rules aren't working as before. I tried disk doctor and still have same problem.s My MAC is less than a year old with 8 gig of memory. Some performance issues with fusion and safari too but nothing like outlook.

I am not sure if this is still an issue but I wanted to share that it has been resolved. Here is how to do it
https://discussions.apple.com/thread/4197578?start=30&tstart=0

Issue with fan or heat in macbook pro

Issue with fan or heat in macbook pro

arsal ahmed wrote:
Issue with fan or heat in macbook pro
What's the issue?

Hi. I am having an issue with music on my Ipod. It would probably be easier to explain my specific issue: I have songs by Band of Horses from Cease to Begin. When viewing my albums through cover flow, it shows Cease To Begin as two separate albums, one wi

Hi. I am having an issue with music on my IPod. It would probably be easier to explain my specific issue: I have songs by Band of Horses from Cease to Begin. When viewing my albums through cover flow, it shows Cease To Begin as two separate albums, one with only Islands on the Coast, and the other having Islands on the Coast with 3 other songs. If I delete the album with only one song from my IPod, it deletes the song from the other "album" as well. If I go to "All Songs" by Band of Horses, it only shows one Islands on the Coast, so it is not a duplicate issue. Also, in Itunes, it only shows one album. I just recently updated to iOS5 on my 4th Gen IPod Touch, if that helps.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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