Fax and scan MF5770

Using Windows 7 64 bit, I am unable to either scan or fax from my MF5770. wHAT CAN i DO?

Hi OConnor!
The MF5770 does not have 64bit TWAIN driver support, and we do not have a version of the MF Toolbox compatible with Windows 7 64-bit. However, you can use the built-in WIA driver included in Windows 7 to scan. You should be able to scan basic imagse using Windows Paint. Alternately, if you need to scan more robust documents, there are several free applications available on the web that support scanning to PDF.
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http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/fax-and-scan-not-showing-network-contacts/4bf79dbd-a2cc-4a96-a8cd-bbdb01746a5c
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Hi Sean,
As per the description, I understand that a shared contact book cannot show in Windows Fax and Scan. There is not so much we can do on Office side, I'd suggest you check on Windows client side.
This is the forum to discuss questions and feedback for Microsoft Office client. I would suggest you to post in the forum of
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https://social.technet.microsoft.com/Forums/windows/en-US/home?category=w7itpro
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
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TechNet Community Support
It's recommended to download and install
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Hi,
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Hi there @1coolred
Welcome to the forums
You will need to download and install the full feature driver and software in order to scan with your Officejet J4540 from the HP software. Here is the direct link for you to download the driver:
HP Officejet Full Feature Software and Driver
Once the software is installed, open it from your desktop and you will see scan options.
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How to Scan: Windows 8
How to Fax
Good luck, I hope this post was informational
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Windows Fax and Scan

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Hi canalboat211,
See if this video helps at all.
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Hi all,
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Hi Chry,
No, there is no method to add the description for the received fax. You only add the flag "mark as read /mark as unread".
I could read the subject to know the synopsis. Furthermore, the Preview pane also could let you read the first page of the fax.
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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"Could not complete scan" error when using Windows Fax and Scan with a HP OfficeJet Pro 8600 Plus All-In-One network printer.
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You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-4&cc=us&dlc=en&lc=en...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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The USB port on the AirPort routers will only support a compatible printer.
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Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Cannot send/receive Fax through Windows Fax and Scan

Having a problem with Windows Fax and Scan on Small Business Server 2011 Standard SP1. When I call the fax number, I can see the line ringing in the Fax Status Monitor, but it errors out with "The incoming call cannot be answered as a fax
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Viewer, but If I check the Server Roles, Fax Server shows Event ID 32092, 32032 and 32031
Troubleshooting so far has consisted of:
Restarting Fax service
Removing/Readding the Fax Account in Windows Fax and Scan
Checked Print Spooler and Fax queue for held documents to clear (none)
Uninstalled/reinstalled the fax modem in Device Manager
Run Windows Update(several security updates pending)
Checked the DeviceToMonitor key in HKCU to HKLM\Software\Microsoft\Fax\UserInfo matches the DeviceName key in HKLM\SOFTWARE\Microsoft\Fax (at one point it did not match)
Removing/Readding the Fax Role. In the process, also removing registry keys: HKLM_SOFTWARE_MICROSOFT_FAX, HKCU_Software_Microsoft_Fax, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_CountryList, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_Locations.
At one point or another, I have already reviewed the following links:
http://social.technet.microsoft.com/Forums/en-US/9dfec81d-8223-47fd-a208-c27521d414a9/sbs2008-cannot-configure-or-start-fax-service?forum=smallbusinessserver
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/73394a76-4dab-4f6b-abaf-b794c57a750c/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
http://social.technet.microsoft.com/Forums/windowsserver/en-US/773a35b3-52b1-4aff-be75-55386fd5d5b2/server-2003-fax-service-unable-to-receive-faxes-the-incoming-call-cannot-be-answered-as-a-fax-call?forum=winserverprint
http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
Please let me know if anyone has any other suggestions.

Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
Please verify if the incoming fax can be received from other fax machines.
For modem, please temporarily reduced the speed to 4800bps for the Fax software.
Please increase the
Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu

How can i customise faxes and 'scan to email' messages?

Hi, I have an OfficeJet 5740, and it works very well, but I'd like to ask how may I customise my faxes, for example adding a logo to the top of the fax, and customising 'scan to email' messages, again with a logo or changing in the email's subject heading, so that recipients can see specifically who the scans are from, rather than from HP (or [email protected]).
They needn't be customised with a different message everytime, just our company logo/name to make it clear who faxes and scans are coming from.
Thanks,
Sophia

Hi Sophia,
Do you refer to faxing or scanning? the issue description somehow confusing.
If you refer to scanning by the Scan to Email app, such customization cannot be done with the HP Scan to Email app but it only meant to allow basic scanning, you cannot even change any settings for a such as you may find listed within the 'How do I change scan settings like size, color, and resolution?' section below:
http://support.hp.com/us-en/product/HP-Officejet-5700-e-All-in-One-Printer-series/6617253/model/6617...
Scanning with the Scan to Email app will always result a mail from HP with a standard template which cannot be changed.
To customize your email you will need to scan from your PC using the HP Software and customize your email accordingly.
Regards,
Shlomi
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Fax and scan MF5770

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