Fax Confirmation Issue

We have an Officejet Pro 8600 Premium that Fax Confirmations ith images on send is turned on. And appears to work just fine when physically faxing from the printer's feeder. But when faxing over the network through the HP Software no confirmation prints out. And we really need to have every fax sent print out a confirmation no matter how it gets sent to the printer. Is this a known issue, or is the way we have it set up supposed to do what we are wanting and the fact it isn't is outside of the expected behavior? Any info would be really helpful as we really need to have confirmations of our sent faxes.
Thanks
Hal
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Hi Hal,
A printed fax confirmation (either with or without an image of the first page) is only available for a dax sent from the device itself, a such is not available while sending a fax from the HP Fax Software.
For the fax software you may only view the Fax Log from the software which include a list and the status of the last 30 fax jobs.
To get a printed report you will have to send the fax from the device itself. This is the way any HP printer work by design, it is not an issue of the software.
Shlomi
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HP Officejet Pro 8600 fax confirmation time and date fields has all zeros

My fax confirmation sheet for the time and date of my HP Officejet Pro 8600 prints all zeros. How do I reset the time and date for this function?

Hello rschne,
Welcome to the HP Forums.
I see that you are having an issue with the date and time being all zeros on the fax confirmation.
Is the time and date set on the front display of the printer?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Write me back when you have time and I will be happy to assist further.
Cheers,
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W a t e r b o y 71
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The fax confirmation report shows all zeros for officejet 6600 printer

the fax confirmation page shows all zeors for date and time. How do I set the printer so it prints the correct date and time?

Hi CJChristian,
Welcome to the HP Forums!
I understand that your confirmation date and time fields are all zeroes with your HP Officejet 6600, and I am happy to help you!
Please take a look through this guide. Setting Up the Printer Hardware for HP Officejet 6600 and 6700 Premium H711n e-All-in-One Printers. Select the Officejet 6600, and look for Step Seven Set the Date and time.
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M425dn to print fax confirmations to a specific tray

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Hello @johnnyfenix , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
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View Solution.

Hi,
Yes fax confirmation can be print on all fax sent. Please follow steps below.
Setup Menu > Fax > Settings > Advanced Setiings > Fax Confirmation > Select the option as required.
Although I am an HP employee, I am speaking for myself and not for HP.
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Hi there,
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Hello @fuzzyfb , and welcome to the HP Forums!
I hope you had a good weekend. I understand you are experiencing issues with your fax setup. I would like to assist with that!
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi,
I have come across a scenario mentioned below.
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Hi
Pl check the iDOC WE05.
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Hp officejet j4580 Fax sending issue

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Hi there @PGROWTH ,
Welcome to the forums
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Edited by: kylietisha on Jul 1, 2010 9:55 PM

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Dear Chen,
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Hi Experts,
I have a requirement to implement two-step picking as follows:
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Product2 should go to another interim zone - 2011 in first step and second step will be delivered to waiting customer with second step.
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Hi All,
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Hello,
You need to chcek the stock at issuing plant storage location.
There is 680 qty available in the pick bin but system is giving zero qty available when trying to confirm the pick TO
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Br,
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Fax Confirmation Issue

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