FCSS1 and Leopard - apple supported!

Contrary to an earlier post by someone, if you look at http://docs.info.apple.com/article.html?artnum=307092
it is clearly stated that whilst FCP 4 (and earlier) is not supported FCS1 and FCS2 are!
Final Cut Pro 4: Not supported on Mac OS X 10.5 Leopard
Issue
Final Cut Pro 4 and earlier versions are not supported on Mac OS X 10.5 Leopard.
Final Cut Pro 5.1.4 and later are supported on Mac OS X 10.5 Leopard.
The current version of Final Cut Pro is included with Final Cut Studio. You can learn more at the Final Cut Studio product pages.

That's good to know, but you should ask the Hosts to change your thread title.
FCS1 included FCP 5, not 5.1. The version of Studio that included FCP 5.1 was named Final Cut Studio 5.1. Confusing, but true.
Also, FCS1 was actually named Final Cut Studio, not Final Cut Studio 1.
(No wonder there's not enough room in my brain to remember what I ate for breakfast this morning. Nurse!)

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HT5312 I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
You can contact either iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

How can I leave and quit Apple Support communities ?

How can I leave and quit Apple Support Communities ?

You cannot remove any records, comment etc that already exist. As Neil says, stop using your account. Pretty soon you will fade into obscurity.

Monitor has developed lines on it (and affiliated apple support stores)

Hi, my 6 month old Macbook Pro (Retina display) has developed vertical lines on the left of the screen and horizontal line on the bottom. We took it to an
affiliated apple support store (no appointments available at Genius Bar's in the UK) and they have said that the damage was caused by ourselves and it won't
be a warranty repair (they suspect we tried to close the lid with a pen stuck in the laptop).
We don't use the Macbook that often and can't think of anything that we did to cause the damage and a bit frustrated that we have to pay £600 to repair
this. We are also concerned that because this is only an affiliated store there is no incentive to fix this under warranty.
Anyone had experience of this problem or dealing with apple affiliated support stores.
The only thing that that we can think of is that maybe our 2.5 year old toddler got his hands on the macbook but failing that we are now in a quandary over
whether to pay for the repair as now not sure if the monitors on the newer generation of macbooks that robust anymore and will just break again (typically the 5 year old macbook is fine!).
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Hi, my 6 month old Macbook Pro (Retina display) has developed vertical lines on the left of the screen and horizontal line on the bottom. We took it to an
affiliated apple support store (no appointments available at Genius Bar's in the UK) and they have said that the damage was caused by ourselves and it won't
be a warranty repair (they suspect we tried to close the lid with a pen stuck in the laptop).
We don't use the Macbook that often and can't think of anything that we did to cause the damage and a bit frustrated that we have to pay £600 to repair
this. We are also concerned that because this is only an affiliated store there is no incentive to fix this under warranty.
Anyone had experience of this problem or dealing with apple affiliated support stores.
The only thing that that we can think of is that maybe our 2.5 year old toddler got his hands on the macbook but failing that we are now in a quandary over
whether to pay for the repair as now not sure if the monitors on the newer generation of macbooks that robust anymore and will just break again (typically the 5 year old macbook is fine!).
Any thoughts appreciated.

How can I change my username at game center and at apple support

How can I change my username at game enter and here at apple support??????

Tracy, see this article: iOS: Changing the signed-in iTunes Store account
Before you change it, read that article carefully and make sure you really want to do it.
Also, note that if you are using Auto Downloading, the Terms and Conditions state that "You may switch an Associated Device to a different Account only once every 90 days."

IPhone 4S issues with wi-fi and iMessage & Apple support

Against my better judgement and experience I bought an Apple iPhone 4S when it was released. I should have remembered the extensive pain I experienced with Apple's so-called "support" when I had iPod/iTunes issues but I bought into the promise and the hype by Apple's marketing. I'm still wondering why this product includes only 90 days of support if Apple is so confident in it's reliability. So I was having increasingly frequent problems with my iPhone connecting or remaining connected to known strong and good wi-fi connections. It would arbitrarily disconnect from my wi-fi and go to a 3G connection which of course causes me to use data on my Verizon data plan. Usually I didn't notice the change in connection until I was waiting far too long for the requested information to show up. As you can imagine, that issue will push me towards exceeding my data plan quckly and thus cost me more money on my Verizon bill. Not acceptable.
Then in the last two weeks I started having an issue with iMessage/IM in being able to reply to messages. I could read them, I could open and close the app, but once I tapped in the field to type my reply it froze. I could not type anything. I could close and reopen the app, same problem again.
So I set up a call with Apple's glorious support system for which I had only a few days left on my extensive 90 day support term. The lady that called me was friendly and fun to talk to. No issues there. She had me initiate a backup after checking a few things. Because the backup was going to take about 20 minutes, she asked if she could call me back. I was fine with that, no need to make small talk for that amount of time. I got a call back but it was from a guy at another location. This concerned me but he said he had all the notes so I was hopeful. He advised me that if there was some corrupt SW on my iPhone, restoring would only put the problem back on my phone. I'm a sales guy in the IT industry, so I bought that. He said he was going to set my phone back to "new" as if I just bought it, then would restore all my apps, settings, contacts etc back to my phone. It was a big leap of faith for me, but I went along because they are supposed to be the experts. After spending close to an hour on the phone with this guy, who was also polite and fun to talk to, he has me start the restore process and waited on the phone with me for a while. The process was taking quite a while, I think around 30 in total so about 20 min into the process he has me stop the restoring session and tells me I can restart it later. He wants to check that my wi-fi is working. It was, so he asked if there was anything else I needed. I said just to put my phone back to the way it was with my apps, contacts, music etc. He told me that would complete when I finished the restore. I had to go to my company's office for the afternoon and spent much of that time resetting everything that was on my phone to how it was before. I noticed that the iPhone had pulled every single contact from my Outlook db on my personal computer (where iTunes resides) and all the contacts that I had set up on my iPhone were gone unless they were also in my Outlook. The really aggravating part of this issue is that I have about 800 contacts in my Outlook, many of which are people I don't want or need to have on my phone. The contacts I had entered on my iPhone over the past almost 3 months were the people I call or call me. All that data appears to be gone. I have since restored twice and the same thing occurs, everything is set back to "new" status and nothing is the way it was. I am now so angry I could crush this phone with a hammer and switch to the competition. Neither of the very nice people who "helped" me told me I would lose any information. In fact, both assured me my phone would be back to the same setup I had previous to their help.
I ask you folks at Apple, what is the use of backup if it doesn't back up AND restore all the information? We have a saying in my business, "you can back up the entire world, but how well can you restore?". I don't know if some step was missed along the way, or I initiated a restore from an incorrect target, but I am not a happy customer. Add to that the fact that I'm locked into a 2 year contract on this thing, and have had issues with poor support before and I'm pretty angry. I've gone into my local Apple store to ask a question about my iPhone's capability. It was a simple question that required only a "yes" or "no" answer and I would have been fine either way. What I got from the pasted on smile Apple associate was a sales pitch on the product I was showing her! Continously smiling and telling me the world is beautiful does not answer questions or resolve issues. I was eager to buy an iPad in the near future but with the pain I seem to get everytime I buy an Apple product, that purchase is never going to happen. You can block me here, blacklist me or whatever you like to do to keep people from reading negative comments about Apple, but I will be posting this same story elsewhere as well. For the amount of profit you make from these devices, I expect much better service and much less aggravation.
Sincerely,
Rick S.

The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.

My Ipod displays the red-orange circle with an X inside, and the apple support web address. I can't find a reference to this and I haven't seen it before. Any ideas what this means?

The ipod has been working erratically for the last few weeks. Stops playing mid-song, takes forever to load the next song on shuffle mode. Today, stopped playing altogether. When I tried to reset, I got an orange circle with a X in it and the support web addaress. I can't find anything on the support site that references the x'd circle. Any ideas? Is this thing toast?

Hi Crystal Newkirk,
I've come across the following information which may be helpful. If you are seeing the red "X" icon on the display, we will need to restore your iPod from Disk Mode.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Thanks,
Matt M.

How do I cancel a payment for iCloud storage and contact Apple Support ?

I made a payment for iCloud storage on 14/11/13 but I now would like to cancel it and get a refund. I tried Apple iCloud Support but it wouldn't accept the phone number. Does anyone know the Apple contact number (England - UK

If you purchased it within the last 15 days, contact the Apple online store at the number listed at the bottom of this page.

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Hi,
I have a Win7 Premium and a Time Capsule bought around 2009. I'm using airport utility 5.5.3 and the TC has the 7.6.1 firmware. I can both wirelessly and using the ethernet cabl connect to the network but not to the hard drive (I get the netbios error lthough netbios is enabled). I have pretty much tried ALL the solutions that have worked for many people... too many to mention... the only thing that many people have claimed worked for the (albeit the posts are a bit old) is to revert to the 7.3.2 firmware which I cannot find.
http://www.apple.com/support/?artnum=305301 brings me to the default support page for apple products, so no joy there. this is causing my hair to go prematurely gray.
I am willing to try almost any solution you guys may suggest, but in addition: does anyone know where the 7.3.2 firmware can be found?
I don't need a book corner as I read most books in e-format...
thanks in advance.

Model# A1302
When I do the "firmware update" I have no options except:
other
as a former IT, I have exhausted all options I think except for rolling back the firmware.
The apple site isn't down but the page: http://www.apple.com/support/?artnum=305301
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On another note (for anyone who has run into this problem and recognizes the symptom), when I submit the password on the apple popup that says "network disc detected, enter password" the pop up pauses for a good minute (not responding) before the #53 error with the netbios comes on. I have also turned off the McAfee firewall and tested it... no joy.
Thanks for your help in advance

I can't download Lion from App Store - says an error has occured. Have rebooted and contacted Apple support. Can anybody help?

Every time I try to download Lion, the download, the download appears to start, but then stops, saying an error has occured, with nothing downloaded, and the App icon disappears from the dock.
Has anybody else experienced similar?

same problem and precisely with the OS X lion up to date program.
I called apple but they said there's nothing they can do for now. there are many problems they are trying to resolve and one of them is the up to date program.
the only solution available they said is to wait. but they didn't specify for how long.
One would think that they'd test their solution well when they took the decision to make the OS available only though the appstore or at least offer a back up solution should people be unable to obtain it like it is the case for us.

Why are there so many problems and NO APPLE SUPPORT?

I never find help here, just MANY people with the same problem and no help. Why can I no longer delete podcast from my just updated itunes? Please fix this, ie, make it work. / BRW

Shqip an annoying forum bug exists that caused your reply to be hidden until now.
If your Express is still under warranty you should contact AppleCare and have them address the problem.
It is possible 2.4 GHz wireless interference is a factor. Use Apple's Wireless Diagnostics as a tool to examine your wireless environment.
You can determine for yourself whether wireless interference is likely to be a causal factor preventing reliable music streaming. To do that, hold an option key while you click your Mac's Wi-Fi icon, and choose Open Wireless Diagnostics...
The following authentication dialog will appear:
Authenticate with your Admin password, then click the Continue button in the following:
The network analysis and diagnostic tests will take several minutes to complete:
When it completes, if your wireless network is functioning properly the following will result:
If something is amiss, supposedly the results will be different and you will be presented with helpful information.
Assuming your connection is "working as expected" select Continue to summary and clickContinue:
Ignore the pre-populated text field, which is provided as a place for you to type in helpful information should Apple ask for it in the course of obtaining technical assistance from them. Apple has no way of knowing where your router is located in your home, and certainly doesn't know if you even have an upstairs bedroom closet.
Click Continue.
The next step will also take a few minutes:
When it finishes, you will be presented with a summary that may or may not be useful to you. Let me know if it is.
The WirelessDiagnostics-xxx.tar.gz file deposited on your Desktop can be dragged to the Trash, or you may wish expand it and examine its contents. It's up to you.

IPad and the Apple support site

Is it my imagination, or are there some parts of this support website not iPad-compatible? Like scrolling through topline items? Some oversight.

If you want to scroll within a frame you have to use two fingers.
This is explained in the User Guide on page 48:
http://manuals.info.apple.com/en_US/ipad_2_user_guide.pdf

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I forgot my sercurity answers and the apple support service is leading me in circles, is there a number I could ring to help me out?

I have tried everything to try and recover my sercurity questions for iTunes is there a number I could call to help me out

Click here and find the number for your country.
(79317)

I signed up for Apple ID and Apple Support Communities separately. Can I merge the two accounts?

I signed up for an "Apple ID" and an "Apple Support Communities username" separately using the same e-mail address. Is there any way to merge the two accounts?
I signed up for "Apple Support Communities" several years ago to get help with Apple products. I then signed up for an "Apple ID" later on to buy stuff at the iTunes Store.
I was trying to access "Apple Support Communities" using my Apple ID and I get prompted to choose a username. But when I type my current username, it says the username is already taken. Alternatively, if I try to choose a new username to go along with my Apple ID, I get a message saying that there is a username already assigned to my e-mail address.
For some reason, "Apple Support Communities" is not intuitively syncing the two accounts together despite the fact that they are linked to the same e-mail address.
I don't want to cancel either of these accounts since I have activities using one/the other that I do want to preserve.
Can anyone help me merge these two accounts together?
Thanks.

I will do it for you. I can't say they will take any action, they operate in their own way, but if they feel there may be a threat to your security they will normally take it seriously. My guess is they would eMail their actions to you, though not to me of course.
I hope this will help.
Okay; I've now reported the thread.
Message was edited by: seventy one

FCSS1 and Leopard - apple supported!

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