I forgot my sercurity answers and the apple support service is leading me in circles, is there a number I could ring to help me out?
I have tried everything to try and recover my sercurity questions for iTunes is there a number I could call to help me out
Click here and find the number for your country.
(79317)
Similar Messages
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I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???
I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
You can contact either iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Hi. I forgot my security answers and the back up answer what should I do
Hi. I forgot my security answers and the back up email what should I do please help!
Hi
You will need to contact apple support for this issue contact details below:
http://support.apple.com/kb/HT5699?viewlocale=en_US
Hope this helps -
HT2204 I forgot my security answers and the (forgot answer) option dosn't show !
I forgot my security answers and the (forgot answer) option dosn't show !
The option to send reset info only appers if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it doesn't show then I assume that you don't have a rescue email address, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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I forgot security question answer , and the link of reset don't appear
i forgot security question answer , and the link of reset don't appear
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
see - I am so inept I have put the full question in the wrong place! I just want to pay for films on the apple tv and sit by the fire but the computer doesnt recognise my apple tv user name or password and I have now downloades itunes but what next as I cant hjomeshare. Also they dont tell you how to pay, surely you dont sit in front of the tv and put ini your card details - equally a bill cant come in the post - I know I am a techno phobe but am I the only one who thinks this handbook and website is NOT VERY HELPFUL.
There are several fairly simple steps to get going really.
1 - Set up an itunes account if you don't have one - do this on computer using itunes - payments can be by credit card registered to an address in your country or prepaid itunes voucher cards which have codes you enter in itunes to top up account credit.
2 - Connect AppleTV to TV with HDMI and turn on
3 - Set up AppleTV network settings - ethernet works best, wifi fine for most people to. Confirm you are connected to the internet by trying to play some free content from YouTube or Movie trailers etc.
4 - Configure your iTunes Store account in AppleTV settings - choose default of SD or HD downloads too for rentals. Once configured you should be able to rent/buy from the menus if connected to internet - you can choose for the unit to remember your password if you're happy with that - if others might run up big bills inadvertently don't allow it to remember your password.
5 - If you want to be able to purchase things and store locally in itunes then stream across your local network to AppleTV configure Home Sharing in iTunes - it normally appears in left side of itunes but disappears once set up.
Also are you running Windows or Mac OS - the interface may differ slightly in iTunes?
AC -
The ipod has been working erratically for the last few weeks. Stops playing mid-song, takes forever to load the next song on shuffle mode. Today, stopped playing altogether. When I tried to reset, I got an orange circle with a X in it and the support web addaress. I can't find anything on the support site that references the x'd circle. Any ideas? Is this thing toast?
Hi Crystal Newkirk,
I've come across the following information which may be helpful. If you are seeing the red "X" icon on the display, we will need to restore your iPod from Disk Mode.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Thanks,
Matt M. -
Hi,
I have a Win7 Premium and a Time Capsule bought around 2009. I'm using airport utility 5.5.3 and the TC has the 7.6.1 firmware. I can both wirelessly and using the ethernet cabl connect to the network but not to the hard drive (I get the netbios error lthough netbios is enabled). I have pretty much tried ALL the solutions that have worked for many people... too many to mention... the only thing that many people have claimed worked for the (albeit the posts are a bit old) is to revert to the 7.3.2 firmware which I cannot find.
http://www.apple.com/support/?artnum=305301 brings me to the default support page for apple products, so no joy there. this is causing my hair to go prematurely gray.
I am willing to try almost any solution you guys may suggest, but in addition: does anyone know where the 7.3.2 firmware can be found?
I don't need a book corner as I read most books in e-format...
thanks in advance.Model# A1302
When I do the "firmware update" I have no options except:
other
as a former IT, I have exhausted all options I think except for rolling back the firmware.
The apple site isn't down but the page: http://www.apple.com/support/?artnum=305301
which has the link for the 7.3.2 firmware takes me to the default support page.
On another note (for anyone who has run into this problem and recognizes the symptom), when I submit the password on the apple popup that says "network disc detected, enter password" the pop up pauses for a good minute (not responding) before the #53 error with the netbios comes on. I have also turned off the McAfee firewall and tested it... no joy.
Thanks for your help in advance -
i want to update my iphone ios version from 4.1 to the the latest version but i amafraid it may get blocked because tis a free version, i have contacted apple support center but i still be glad to get any advise here
Only the carrier it was originally locked to can officially unlock it. Unfortunately, it the only way to determine the original carrier is to update the phone, re-locking it, then trial and error with SIM cards. Even if you find that carrier (may not necessarily be in your country), not all carrier offer unlocking. May be best to sell it an buy a factory unlocked phone if available where you are.
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HT201455 I forgot my security answers and the email wont send
HELP ME
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113977) -
HOw is possible to reset security questions, if the "reset" e-mail not more exists. The domain was closed by the company.
See if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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IPad and the Apple support site
Is it my imagination, or are there some parts of this support website not iPad-compatible? Like scrolling through topline items? Some oversight.
If you want to scroll within a frame you have to use two fingers.
This is explained in the User Guide on page 48:
http://manuals.info.apple.com/en_US/ipad_2_user_guide.pdf -
I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
Thank youIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I forgot my security question answers and the info apple gave to me didn't help, how do I reset them, I also don't want to call them?
From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i need help changing my security information because i forgot it and i clicked forgot your answers on the apple website and its sopost to send me an email saying how to reset it but i never got an email.
Contact iTunes support:
http://www.apple.com/support/itunes/contact/
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