Feedback on customer support on BEA Developer Center

Hi,
Is anyone here from the BayArea and would like to share with me your experience
with the BEA Developer Center Website? I'd like to conduct a study on the
"friendliness" of the site and would appreciate your feedback. Please send me
an email if you are interested in participating in this study. You'll be
reimbursed for your time and contribution.
Thanks!
Steve
([email protected])

There are Adobe places and a phone number. There is even a Photoshop family feedback site http://feedback.photoshop.com/photoshop_family/ . There is one main number for Adobe that is use for all things Adobe.
Does Adobe care? Adobe is a corporation not a living organism. I like to believe that some Adobe employees care however they are tied up by Adobe Management which wants money not the cost of good support.
When Microsoft first started its software was the pits Bill Gates was is a great salesman and kept selling the world bugs and had employees working on bugs and doing new things. Their software became better much better. Adobe could learn from what Bill has done and has been saying. IMO Photoshop though still evolving its quality is going down hill.
According to a report I read Bill Gates told Rolling Stone that he identifies as a coder “down in the bowels and the architecture,” made his fortune with software, going back to the company’s first product, Altair BASIC, for interpreting the BASIC programming language, back in 1975. According to the report, since then, Bill Gates has grown to perceive all the world’s problems as advanced coding problems, solvable by removing the bugs.

Similar Messages

Customer Support - Office Jet 6700 (No HP Solution Center Software windows 7/ windows 8)

Hi,
I have been a long supported of hp products. But when you get a problem, the hp customer support are unable to resolve the issue. This applies to their first level support. Their support is overseas and they are not trained well enough to understand what the product does or what the problem is. I believe it could be a language issue.
But I asked for my problem to be escalated to an engineer to have the issue resolved. The girl in the Philippines by the name of Regine stated that someone would call me back with in two hours. Well we spoke on 7/21/2013 and as of this posting, no one has contacted me.
I do work for a large software company as a second tier support/engineer. IF I TOLD THE CLIENT SOMEONE WOULD CALL THEM BACK, I WOULD MAKE SURE SOMEONE DID.
This is very sad and I doubt that hp is going to resolve this. Since I did not receive any type of survey, I am sure that this ticket has been swept under the table.
Thanks

This is NOT official HP Cutomer Support. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please see HP support document "Windows: How to Get HP Solution Center" for information on downloading the HP Solution Center for Windows 7 and Window 8. According to HP;
"The HP Solution Center program is part of the Full Feature software and driver package, and cannot be downloaded separately."
The full featured driver for the HP Officejet 6700 can be downloaded from HP's Officejet 6700 All-in-One Printer Drivers & Downloads page. This driver should include the "HP Solution Center" as noted above.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Sony repair center lost my phone. Customer support is hanging up on me.

I really hope someone can help me or at least point me in the right direction. I sent in my xperia z3 d6603 for repair over 3 months ago. 2 weeks later I was informed the repair was complete and the phone was being shipped back to me. A week later, having still not receieved the phone, I checked the tracking number and saw that Sony had contacted UPS and requested the phone be returned to them. This is the last I ever heard of the phone. I called support and was told I would be contacted by the repair center. I was never contacted. I called several more times and was told someone would contact me. I still have not been contacted. I still call the support center every few days in the hope someone can help me. The support reps either lie and tell me the phone is in the mail and I will receive a tracking number which never comes, or they simply put me on hold until I am disconnected. I don't know who else to contact. This has been going on for over 3 months now and its starting to seem like I will never get my phone back. I don't know who else to contact since customer support doesn't seem to have the ability to resolve this issue.

I'm sorry to hear that but if UPS lost the phone I believe there's an insurance that will cover this issue. Also it'll be wise to contact BBB http://bbb.org/
and if you contact Sony Xperia Care again, make sure to try to do it through live chat.
http://support.sonymobile.com/global-en/contactUs/
@johnp
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

I am very very tired write this,
HP (Very worst Customer Support)
I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
Its having 2 years of warranty.
It was working fine till last month.
But after that unfortunately its not working I dont know that why its not working.
Then I find out the service center in chennai,
Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
Thay replied that "This is not a HP support".
Again I searched for the HP Service Center and I found another service center
That address is
FORTUNE MARKETING PVT LTD
(HP PEN DRIVE SERVICE CENTRE)
G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
044 42663456.
And I callled this number (044 42663456) on 09-August-2013 Morning.
They asking my pen driver model. I replied that model is v220W.
He simply reply that "We are not repairing that model".
Then I asked that "Can you tell me where I can repair that model"
He just replied that "No Idea!!!" and he cut my call.
I was very scared that kind of activities.
I am asking this question, Please reply
They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Worst ever Customer support in my life

Hello Team,
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
Guys Today is 21st Feb 2014 and you know what still nothing has happened. Wont you get frustrated?. Since today I would have made like 100 calls atleast 1 in a week. Every time I call they would say " we will get back to you sir" and thats it. Today when I called Rahul he says Sir be patient it seems. Are you joking?. I have been showing patience for the last 8 months and in a couple of months we will celebrate 1 year(Anniversary). What would you expect me to do at this point?.I will never ever recommend a Lenovo product to a anybody that I know.Please close such pathetic service centers which frustrates your customers. I need an answer ASAP or planning to go to consumer court for Justice. I still expect positive outcome.
Moderator Note; private information, name of associate, s/n & picture showing s/n edited for member's & others' protection

Your complaint is with the computer store that you took the computer to. Go back to the store in person and get your computer back. They've had it long enough for you to know they are never going to fix it. Then call the Lenovo customer service number on this website (for India) and work with them.
This is a user forum, not a Lenovo customer service forum. By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..
Keith
Formerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891
Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

Worst customer support experience!

I bought a brand new Toshiba 40" (40FT2U) in January 2012. On April 4, it died. Toshiba reports that it is a failed Mainboard and would arrange for someone to replace the bad part. As of April 16, the part is still on back order and there is no eta on when it will be repaired.
I was escalated to Chris in Customer Support, who basically told me too bad. He asked me to send my sales slip over and he would contact the repair center 4 days from now. After that, he would call me back to advise how much longer it would take until it could be repaired. When I asked to speak to his manager, I was advised that he "had already answered that question" and he disconnected me.
I have called the Corporate Office and asked to have a manager call me back regarding both Chris' rudeness and on the repair experience I'm having regarding a brand new television. I don't actually expect anyone will call me, but I work as a Supervisor in IT Customer Support and can tell you that heads would roll if one of my staff spoke with a customer the way Chris spoke to me.

OH MY GOD!!!!! I am horrified reading this thread.
I am in the same boat as exactly 4 other users all quoting the same reply from customer service execs for the same Model.
I got a 40" 40FT2U1 LCD on 10th Feb. The TV died and failed to even turn on on 27th April. Since then I have been following up with the customer support and the only answer I get is the case has been handed over to the service partner Nexicor.
Toshiba refused to give an ETA on when the TV will be fixed pusing the responsiblity on Nexicor. Nexicor says the ETA is 24th May to the part to be available. Tech will schedule an appointment after that to come and fix the TC
I tried talking with two case manager they just keep saying that we have to wait for the part to come. Looking at the earlier replies in this thread, TOshiba is clearly struggling to get the spare in time to the repair techs.
I was completley disgusted when a case manager started counting 14 business days to make any other statement. I said stop givving rubbish excuses and put forth the exact situation.
Toshiba being the part provider should be able to stand and clearly say that the spare are not in stock. No product spare takes 4 weeks in backorder. In my case the mainboard is to be replaced.
I completely understand that electronics do fail and they can fail unexpectedly. However what matters is living to the brand name and providing good service in such situations.
I can definielty say that the Model is a lemon for sure considering the amount of failures that occur within the first 3 months of usage.
If you cannot repair the TV in reasonable time, replace the TV with another one of different model and comparable specifications.
Thats is how you stand behind your products , own responsiblities and provide customer support.
I too work in the a customer facing support environment and give excellent customer service.

Complaints for iPad 2/Customer Support

Please bear with me, I am new and extremely dissatisfied/frustratedwith Apple’s hardware, software and customer support.
I received my apple iPad 2 the day before yesterday (orderedthrough AAFES). I am abroad working inKuwait with the military. I charged thedevice (of course with the supplied charger and cable), plugged it into mylaptop, which has the most recent iTunes, registered my product and powered iton. After less than a minute of checkingthe device I noticed a dead (not misfired, but dead) pixel. My first reactive step was to reset the ipad,hoping that would help. Reset was successful, but did not correct the dead pixel. I then connected to the net through my wifi router and d/l a couple basecolor photos to see if this would show some reaction from the pixel, the pixeldid not change… it’s dead.
I took the iPad 2 to the nearest distributor in Kuwait. The representative verified that it was adead pixel and notified me that Kuwait doesn’t “officially” support iPad 2 yetand that they have just gained the support for iPad 1 and that I must contactApple in the States.
I went through the motions and attempted to do an RMA through the net… BUT, Apple will not mail a device to an APO (their reasoninghad something to do with signature confirmation not being available at APO…which I know as a fact is bogus because I work for the APO and yes, we sign forALL accountable items… delivery confirmation, insured, certified and registeredmail on the PS Form 3883 and when a customer picks up their parcel, they sign aPS Form 3849, so please Apple, get your information straight!). So because of this dilemma, I had to call thecustomer service center.
Luckily I have VOIP because it’s roughly $1 to $2 a minuteto call the US from Kuwait (no, 800 numbers aren’t toll free for internationalcalls, just in case anyone did not know that). The representative was kind and curious, so no complaint with himpersonally. He asked me to go to a localstore, I filled him in on all the steps I took and asked if I can just ship itto a service center and if they could send me a shipping label (yes, Apple,good customer service departments actually DO pay for a shipping label), he putme on hold to see if he could get approval from senior officer, I mean seniorsupport specialist (I’m guessing it was a “lead” and not a “supervisor”). He told me that was a no go. He asked when I would be in America on leave…this is not an option for me in my position. The ONLY option he could give me was for me to ship my device to a friend/familymember, have them go to a retail store, have them “test” the device, then havemy family member/friend ship it back to me. This is very very very problematic for me for soooo many reasons. First off, it seemed as though, through hisvoice/tone that they would not replace my item with a new item… meaning, theywould repair the BRAND NEW LEMON for me. Second thing is, my only point of contact, my mother, is inFayetteville/Ft. Bragg, North Carolina. The rep told me that the nearest service center is in Raleigh, NorthCarolina. That is about a two hourdrive, or course depending on traffic; meaning my mom, would have to dedicate aminimum of 4 hours driving. Next issueis economics, gas is not cheap, and my mom drives a (constant) 4x4 FordExplorer… $$$. Not Apple’s fault, Iknow. Next thing is, if they arerepairing the device, how long would that take? She would probably have to drop it off and pick it up later on in theweek. That now puts us to 8 hours of traveltime, and pretty much two days out of my mom’s schedule. And the last issue would be, I should now berequired to keep a LEMON. I want a brandnew, fully functional device, THAT is what I paid for.
How can a company which, according to its June earningsreport, has $76.2 billion in cash and marketable securities treat theirconsumers in such a fashion??? (According to the latest statement from the US Treasury, the governmenthas a cash balance of $73.8 billion, as of Wednesday, FYI.) This is total and utter bullsh*t.
I will next rant about my hates about their software; I mustremind you that I’m a newb to iTunes and supporting software (I own a coupleiPod classics and had an iPhone 1, but the software continues to mutate).
The iPad 2 Safari browser will not natively allow one todownload… anything. But for $5 you cango ahead and pay Apple $5 to buy their Safari downloader.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation… Apple has two work-arounds for this, you can BUY an iTunes prepaidcard… um, guys, please define to me the word, FREE; next (as the rep told me onthe phone) I can register with my credit card, and delete it out later on…hmmmmm I bet it is still saved on the server. Anyone know what just happened to Sony’s network recently? Yeah, I’m wondering about the legality ofthis, but I’m not a lawyer and US e-laws are about 20 years out dated anyways.
As I said earlier, I reset my device, from the device. I tried to do this again, and it would justhang on the black screen with the apple logo and a non-responsive statusbar. So I tried to reset through iTunes. You can’t just reset the device,you are REQUIRED to have an internet connection and download the newestsoftware. This is fine if you’re always plugged in, I might not even complain if I was in the US right now… but torequire that is ridiculous… not to mention, if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it… not just in America,America took a long time to finally tell you that, MULTIPLE countries sewed you and found your tactics unlawful); this makes it difficult to use you free,non-big-brother approved software.
You cannot natively test your video, audio or microphone quality. Wow, you guys could at leastload an Apple commercial on your device so someone could watch and listen toit. So I have to d/l skype just to testmy microphone (I’m sure there are many other programs, but the fact that I haveto go out of my way just to make sure the device works, is just, wow, non-expletivesjust can’t explain it).
And last, and probably least, they could have put a couple songs, videos, pictures or games on there. Not a big deal, but if this is supposed to be such an awesome device,Apple, show it off, don’t just advertise and trick the end users into believingthat they will have a nifty device right out of the box. Do you other users actually pay the extracouple hundred dollars for your programs like Apple wants?.. or are you alljail breaking and unlocking?
I’m sorry to all you die hard Apple lovers if you areoffended, and I’m sorry if I’m naïve or maybe a little ignorant to the “Appleway of life,” but if Microsoft did this, everyone would flip out. Heck, they got sued for adding extra stuff totheir OS; but, it’s ok for Apple to make their devices so minimalistic that it’shardly better than a word processor with web browsing capability and a couplecameras? I like my Kindle a lot more, it’san ebook, advertised as an ebook, works as an ebook, and they added some cool extras like text to voice and web browsing.
Ok, I’m done for now. Can anyone please give me some information on how I can get this POS replaced with a brand new, in the box, sealed and fully functional (lol, well,as functional as the iPad 2’s come, out of the box)? If not, how can I spread my complaint as farand wide as possible? And with that,does anyone know the buyer’s remorse policy on electronics? (oh, AAFES won’t give one ounce of supportfor Apple products, normally they would give a 15 day, but for Apple, becausethere have been SO MANY issues, they no longer assist, as a matter of fact,when you buy an Apple device from them, you have to sign a paper saying thatyou understand that if the device is defective or inoperable in any way, thatyou will not ask AAFES for help… at least in the local PX’s here.)
PS I appologize for the typoeees, I cut and pasted all this and for some reason it smushed some of the words together.

I’m not quite sure what you’re referencing as“misinformation” or “ridiculous statements,”
I was referring to these:
The iPad 2 Safari browser will not natively allow one todownload… anything.
Not true. It can download PDFs and Images. iOS apps are downloaded through the AppStore. But not allowing you to download just any old files is what keeps iOS free of viruses and malware. It's a security feature.
pay Apple $5 to buy their Safari downloader.
Not true. Apple does not make and charge for any Safari Downloader app.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation…
Not true, as the link posted above proves.
So I tried to reset through iTunes.
No you didn't. You can't reset the device through iTunes. You can restore it, which means re-installing the OS, which of course requires an internet connection to download it.
if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it…
Not true. Apple didn't lose anything in court. They never even went to court. It was the Copyright Office.
MULTIPLE countries sued you and found your tactics unlawful
Not true. No countries have sued Apple.
You cannot natively test your video, audio or microphone quality.
Not true. iPad is designed to be synced with iTunes, which is where your music and video is stored. The AppStore has many easily downloadable free apps that use the microphone. Videos and music can both very easily be played in the web browser.
they could have put a couple songs, videos, pictures or games on there.
Why? Your iTunes Library should already have songs and videos in. Pictures are easily obtainable, and so are many free games. People would complain like crazy if Apple put loads of crap nobody asked for on their iPad from new like you get on a Windows PC.
don’t just advertise and trick the end users into believing that they will have a nifty device right out of the box.
The iPad does everything it is advertised as doing right out of the box. But you will need videos, music and games to put on it. Same as a CD player plays CDs out of the box, but you need CDs to play on it. A car will take you on journeys, but you need gas to put in it.
Do you other users actually pay the extra couple hundred dollars for your programs like Apple wants?.
Of course people buy apps for their devices. There are hundreds of thousands of apps available. You expect Apple to provide you with every app ever made for free, pre-installed? Get real! People also buy applications for computers and other electronic devices, like they buy CDs for their CD player, DVDs for their DVD player. Nobody expects the manufacturers to provide them for free.
it’s ok for Apple to make their devices so minimalistic that it’s hardly better than a word processor with web browsing capability and a couple cameras?
If you had read reviews of the iPad and read the product info pages on Apple's website, you would've known EXACTLY what the iPad comes with in terms of hardware and software. It's all there in black and white.
I like my Kindle a lot more, it’s an ebook, advertised as an ebook, works as an ebook
The iPad does everything exactly as advertised - if it didn't, Apple would be in trouble with advertising regulators all over the world. Millions of people like the iPad, but if you prefer the Kindle, why buy an iPad? That makes no sense at all.
I have seen and read dozens upon dozens of reviews on the iPad and iPad 2…
Hmmm... somehow I doubt it. If you had, there is absolutely no way you could've had so much misinformation and misconceptions about what the iPad is, does, and comes with.

Installing type 1 font in Windows 7 - AWEFUL customer support

I purchased and installed Helvetica Bold Oblique font this morning and downloaded it to install on my computer. I have @600 fonts on my machine, so this isn't my first attempt at installing fonts, but it's certainly been the most annoying and it's exposed Adobe customer support as one of the most incompetent I've dealt with in decades. Let me preface this by saying I've had every version of Adobe Creative Suite software and use the products extensively, but this painfully simple issue of installing ONE FONT has got on my last nerve.
So, when attempting to install the font, it errors and provides the following feedback: The file is a 'PFB' file for a type 1 font and cannot be installed directly. Please install the associated 'PFM' file. I've downloaded the font files twice, and neither includes a 'PFM' file. There's a 'PFB' file and 'AFM' file, but no PFB file. I even tried installing the 'AFM' file, but no luck. After spending over an hour on the phone with a completely computer illiterate foreign support staffer, I'm at the end of my rope. She didn't know the first thing about Windows 7, and starts telling me to look for options that don't even exist in the operating system. I SIMPLY NEED TO INSTALL ONE FONT.
So, is there anyone that can help make this the simple 5 second operation that it should be? I'll have to ask for some latitude on the anger - I'm just blown away at how stupidly difficult this has become, when it should be as simple as flipping a light switch. Any help is much appreciated.
System:
3.2 Xeon Quad core
2x2 TB drives
2x1 TB drives
32 GB RAM
Nvidia Quadro 5600 display adapter
Windows 7 Ultimate
Adobe CS4 Master Collection

I'm sorry to hear about the frustration. I'm not using Windows 7 yet, but it does sound like its font installation process has changed. I did some searching and came up with a free utility to convert the AFM and INF files that come with Type 1 fonts to the PFM file that is needed (along with the actual PFB font file).
The utility is called AfmToPFM and can be found on this site: http://www.proximasoftware.com/download.htm (direct link at http://www.proximasoftware.com/afmtopfm/)
I have never tried it, but I did see a couple of references to it being the solution for installing Type 1 fonts into Windows 7.

CC Tab says "Download error. Please contact customer support."

When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
"Download error. Please contact customer support."
I've got 2 issues with this:
I don't recall downloading any apps yesterday
and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
The question is how do I make this message go away? I tried quitting and restarting CC
FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is. CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.

http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
The Creative Cloud Download Center is currently unavailable.
We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
Thanks for your patience!

Payment withheld and customer support unable to help

My payment for about $4,000 was withheld this month because of an outstanding $30 app ad campaign balance.
The balance exists because my bank issued me a new credit card, replacing my old credit card on file. Ok, fine, I assumed I can pay the balance and have my payment issued, right? Wrong, the problem is that there is no way to pay the balance. I was finally
able to add my new card as a payment option but even adding the new card as a payment option does nothing; the ad campaign remains unpaid and no payment can be issued.
I've created support tickets and customer support has been unable to resolve this issue, with no end in sight. What few responses I've received from customer support all read the same way: "we are investigating the issue but have no updates for you
at this time". Meanwhile I fully expect my next month's payment to be withheld as well, because the outstanding balance is still there.
Has this happened to anybody else? If so were you able to resolve this? I find it hard to believe I'm the only one who has an outstanding balance for an app ad campaign.
I am half-hoping that somebody higher up reads this who has the authority or resources to help with this. I'm amazed there is no solution for this after weeks. I am simply out of options, I have no idea what can be done about this.

Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
the account will be unblocked during the next monthly swipe cycle.
Please do so before the end of this month, so that your accounts get unblocked before the next payout cycle which is usually in the first week of every month.
If you have other feedback, please do let us know at
[email protected]
Thanks,
Vikram

Dreamweaver customer support woes...

Hoping that someone at Adobe might actually read customer letters...
Bill Curry
Box 44, Port Maitland
Nova Scotia, Canada   B0W2V0
July 22, 2009
Shantanu Narayen
President and Chief Executive Officer
Adobe Systems, Inc.
345 Park Avenue 
San Jose, CA 95110-2704 USA
Re: Dissatsfaction with Adobe Service
   Case 0202204015
   Case 0303346809
   Case 0202270349
   Case 0181023140
I am writing to express my dissatisfaction with your product, your licensing structure and more particularly your customer service.
I am unable to run my copy of Studio MX 2004. I have attempted to install the software on my Mac Book Pro laptop, and the software returns an error code indicating it “has been activated too many times”. I can no longer run the software, and attempts to contact Adobe customer support over the last month have not yielded a response which would enable me to use the software I own, and have owned for some time. Currently this product is non-functioning and is of no use to me.
This problem has not been resolved.
At the same time as I tried to install this software, June 23, 2009, I called Adobe sales and was told by a customer service representative that I was eligible for an upgrade from Studio MX 2004 to a stand alone copy of Dreamweaver CS4 for the price of $199 US dollars. I agreed this would be easier than re-installing Studio MX 2004, and so placed the order on my credit card. I have since been charged $294.45 Cdn, which is the cost plus tax, shipping, duty and conversion of funds to Canadian dollars. When I received the copy of Dreamweaver CS4, I attempted to install it, the serial number returned a green checkmark, but the software then asked for the old serial number from MX 2004, and when I entered my serial number from my MX 2004 software, Dreamweaver indicated this was an invalid number. I called Adobe on July 9, 2009 and was informed that the original customer service agent had erred, and that my copy of Studio MX 2004 does not qualify for an upgrade to a stand alone product. I asked about returning the Dreamweaver product I had purchased, and was informed of your Letter of Destruction procedure, and the process to follow. I have followed your instructions to the letter.
I have returned your product Dreamweaver CS4 via the LOD and expected repayment of monies under your return policy. I contacted your company about returning your product but I have gotten no response regarding this issue other than the fact you have received my LOD, it has now been almost a week since this last communication.
I have made four complaints to date through your Customer Service Portal.
On your website you advertise a 24 hour response time. Two of my claims
have been open since June regarding the installation issue of the Studio MX 2004 software, and have simply been unaddressed other than to tell me to call Technical Support, which I have done with no resolution – and twice after being on hold for more than an hour I was disconnected. Two of the cases have been opened by Adobe staff in order to respond to my issues, but I have now been waiting over a month to have someone give the proper code so I might re-install my copy of Studio MX 2004. I find this a completely unsatisfactory response time.
I have telephoned your company eight (8) times since late June. During those
eight calls I have been placed on hold for an unreasonable amount of time.
During my calls I have been disconnected numerous times.
I have called Adobe Corporate Headquarters twice. When I called headquarters I was placed on hold each time, routed through to customer support and my problems were still not resolved.
When I contacted your first agent, on June 23rd, they assured
me that I would be upgraded from Studio MX 2004 to stand alone Dreamweaver CS4.
I have since been informed that this was promised to me in error. I expect
that this promise be fulfilled as I am currently unable to run Studio MX 2004.
I used to be very impressed with Adobe products having owned Photoshop 3 and
having upgraded from PS 3 to 5 to 7 to CS 3 to CS 4. Up until now I have had
no complaints. However, this experience has caused me to reconsider my
loyalty to your products.
While my complaints with your products are of a personal nature, my
experience will affect the use of your product at my place of employment.
As Director of Tri-County Regional School Board in Nova Scotia, Canada,
and formerly as Technology Consultant for the Board, I make major decisions
regarding software that is run in all of the English speaking elementary,
middle and high schools in Yarmouth, Shelburne and Digby counties, Nova
Scotia, which encompasses over 8000 students.
The School Board currently owns hundreds of copies of Adobe products, and I personally own a 50 license copy of CS3, which I use when in-servicing staff.
If I do not receive a prompt and satisfactory remedy from your company I
will recommend that all of the schools under my care cease using any Adobe
products. I will report my experience to the Nova Scotia Department of
Education and recommend that all schools in Nova Scotia cease using Adobe
products.
As I have not yet received any response from your company about my
complaints, I have contacted the Better Business Bureau regarding customer service issues and VISA regarding the Dreamweaver CS4 purchase and return via LOD.
In conclusion, I am seeking the following remedies from your company:
1. A written apology for poor customer service
2. an upgrade from Studio MX 2004 to stand alone Dreamweaver CS 4
3. Monies owing from the return of my original purchase based on your agent’s representation in the amount of $294.45 Cdn.
I hope that this matter can be resolved promptly and in a satisfactory
manner. If it is not, I will stop using any of your products and recommend
they be pulled out of the schools in my board and throughout the province.
I look forward to your immediate response.
Sincerely,
Bill Curry
By Fax: 408-537-6000
Cc
Ann Lewnes
Senior Vice President of Corporate Marketing and Communications
Kevin Burr
Vice President, Corporate Affairs and Communications

Bill,
I don't want to imply in any way that you have not been treated badly, because you have been. I hope you won't really take steps to deprive the students of your district the opportunity to learn Adobe applications which are industry standards and arguably the best available for many tasks.
I noted that your problem started initially with an Activation issue. Did you see an option to call activation support (activate by telephone) on the error screen? I've not had to do that with Dreamweaver, but I have with InDesign, and the experience was not unpleasant at all.
It is important to note that the activation number is a separate call center, not connected to "customer service" in any way (though it, too seems to be located in India). I think it's been about two years now since I had a problem (hard drive replacement, as I recall), and I called the number. The representative asked me for my serial number and why I needed to have my activation reset, and I was up and running again in five minutes. I've heard other customer service horror stories, but never any about the activation center. The only reason I can imagine for not receiving help with activation would be a pattern of excess activations in a short period that might be considered fraud. Is it possible you have been switching the activation between machines on a regular basis (not to commit fraud, but to allow you to work with properly licensed software in multiple locations)? Again, I don't know anything about the MX suite, but InDesign has a "soft" limit of, I believe, 20 activations before you must call and explain yourself. That counter resets automatically after a (unknown to me) period of time to allow for things like hard drive failures and system upgrades.
Again, there is no excuse for what you have experienced, but I'm not entirely surprised by some confusion about the different licensing criteria involved with pre-acquisition Macromedia products (which I believe Studio MX would be), and post-acquisition versions. I'm not entirely sure anyone knows what is allowed, what versions can be upgraded to what other versions, etc. It's possible to find conflicting information, I think, on different pages at Adobe.com, and the rules are even muddier outside the US. I agree, though, that if a representative promises you that you are eligible for an upgrade, the company has a responsibility to provide you with a working product at the upgrade price, even if it means shipping a full retail version.
I wish you luck.
Peter

Third Party Database Support in SQL Developer

As a rule I don't (blatantly) advertise my blog on this forum, but I have just had feedback from my recent posting which made realize you might not have stumbled on this new functionality. i.e. Third Party Database Support in SQL Developer. 
In the Evaluation Release 3 (1.1.0.22.71) you can connect to and browse MySQL and SQL Server databases. The Getting Started document on OTN, does mention where to get the jdbc drivers and briefly, how to set it up in SQL Developer. This blog entry takes that a step further.
If you have access to either of these databases, please take a whirl and see what you think. For production you will also be able to connect to an MS Access database.
Regards 
Sue

The great thing, as you see from Donal's reply, is that other teams can take advantage of SQL Developer's framework, so we have a few teams working on extensions to SQL Developer and the product benefits from the work they do.
From the SQL Developer team's side, we have logged and fixed bugs for 8i support in 1.1. since the last evaluation drop, so when you get the next drop for SQL Developer, you should be able to browse more objects using 8i. Also I have logged further 8i bugs and will continue to have more fixed. This is an ongoing project. We also have a number of features that need to be added to support current releases and try to give these a high priority. So the team is focused on addressing as many requests as we can for supported features.
We know we have many customers on unsupported databases and would like to support them too, having said that, we have run a poll on this forum for ages and have had 7.5% (22) responses for databases lower than 9.x. It's a small poll, but based on all our feedback we believe we have the right focus.
Regards
Sue

Reg: JAXM support on BEA Weblogic 7.0

BACKGROUND: I am developing a Point-to-point SOAP sender/receiver application.
A client sends a SOAP message directly to the ultimate recipient
using a SOAPConnection object. Here client to the intended recipient
rather than to a messaging provider. Therefore, when the application
sends a message, the message goes directly to the intended recipient.
This kind of SOAP message exchange uses the APIs in the javax.xml.soap package.
SOAPConnection (and its related classes) is a pure library implementation
that lets you send SOAP messages directly to a remote party.
CODE:
try
String endpoint="http://localhost:7001/WholesaleVendor/wsv";
URLEndpoint urlEndpoint= new URLEndpoint(endpoint);
SOAPConnectionFactory soapConnFct = SOAPConnectionFactory.newInstance();
SOAPConnection soapConnection = soapConnFct.createConnection();
MessageFactory messageFactory = MessageFactory.newInstance();
SOAPMessage requestSoapMsg = messageFactory.createMessage();
//REST OF THE CODE FOLLOWS
PROBLEM: It works on Sun's JWSDP 1.0. Howerver, on BEA Weblogic 7.0, I get error.
The error is in the following line:
============================
javax.xml.soap.SOAPException: Unable to create SOAP connection factory:
Provider com.sun.xml.messaging.client.p2p.HttpSOAPConnectionFactory not found
at javax.xml.soap.SOAPConnectionFactory.newInstance(Unknown Source)
at supermarket.InventoryBuilder.placePOOnWholeSaleVendor(InventoryBuilder.java:74)
============================
QUERY: Is Point-to-point JAXM communication supported on BEA Weblogic 7.0?
If not, what is alternative?
What is the scope of JAXM support on BEA Weblogic 7.0?
Thanking you in anticipation.
Sachin Raverkar

We have not implemented JAXM, nor has JAXM been included in J2EE 1.4.
JAXM has not gotten much traction in the marketplace, and we have
focused instead on JAX-RPC, which is available in 7.0 and 8.1. From
your description, it sounds like JAX-RPC would meet your requirements.
Note that we do support the SAAJ APIs, which were previously part of JAXM.
-Don
Sachin Raverkar wrote:
BACKGROUND: I am developing a Point-to-point SOAP sender/receiver application.
A client sends a SOAP message directly to the ultimate recipient
using a SOAPConnection object. Here client to the intended recipient
rather than to a messaging provider. Therefore, when the application
sends a message, the message goes directly to the intended recipient.
This kind of SOAP message exchange uses the APIs in the javax.xml.soap package.
SOAPConnection (and its related classes) is a pure library implementation
that lets you send SOAP messages directly to a remote party.
CODE:
try
String endpoint="http://localhost:7001/WholesaleVendor/wsv";
URLEndpoint urlEndpoint= new URLEndpoint(endpoint);
SOAPConnectionFactory soapConnFct = SOAPConnectionFactory.newInstance();
SOAPConnection soapConnection = soapConnFct.createConnection();
MessageFactory messageFactory = MessageFactory.newInstance();
SOAPMessage requestSoapMsg = messageFactory.createMessage();
//REST OF THE CODE FOLLOWS
PROBLEM: It works on Sun's JWSDP 1.0. Howerver, on BEA Weblogic 7.0, I get error.
The error is in the following line:
============================
javax.xml.soap.SOAPException: Unable to create SOAP connection factory:
Provider com.sun.xml.messaging.client.p2p.HttpSOAPConnectionFactory not found
at javax.xml.soap.SOAPConnectionFactory.newInstance(Unknown Source)
at supermarket.InventoryBuilder.placePOOnWholeSaleVendor(InventoryBuilder.java:74)
============================
QUERY: Is Point-to-point JAXM communication supported on BEA Weblogic 7.0?
If not, what is alternative?
What is the scope of JAXM support on BEA Weblogic 7.0?
Thanking you in anticipation.
Sachin Raverkar

No notifications in ESP Developer Center

Hello,
I am following the ESP Developer Center and I have email notifications turned on. I am not getting an email notification when a customer posts a question to the forums. For example, this question was posted three days ago and I have not received a notification so I don't know to go out and answer their questions:
File/Hadoop CSV input : Discovery of file fails
This happened at the beginning of the year and I turned off the email notifications and turned them back on and that seemed to work for awhile but it doesn't seem to be helping now.
Thanks,
Neal

Hello Neal,
Instead of following, select "Track in Communications" from the actions box on http://scn.sap.com/community/developer-center/esp
Then go to http://scn.sap.com/user-preferences!input.jspa and set "Everything in my Communications page" to "On."
Alternatively, you can select "Receive email notifications" from the actions box instead.
Jason

Feedback on customer support on BEA Developer Center

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