CC Tab says "Download error. Please contact customer support."
When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
"Download error. Please contact customer support."
I've got 2 issues with this:
I don't recall downloading any apps yesterday
and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
The question is how do I make this message go away? I tried quitting and restarting CC
FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is. CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.
http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
The Creative Cloud Download Center is currently unavailable.
We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
Thanks for your patience!
Similar Messages
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Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"
Kbubello for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Adobe application manager - download error. please contact customer support
trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer supportI renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found -
Creative cloud download error please contact customer support
I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP
MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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I'm trying to put CC on Mac 10.9.4 and it keeps giving me the same error.
Please refer to :
Creative Cloud "Download Error" message
Error downloading Creative Cloud applications
In case the issue still persists, please do contact Customer Support.
Regards
Rajshree -
Installation error - Read more "Download error - please contact customer support"
EACH TIME I TRY TO DOWNLOAD AN APP IT SAYS THIS! PLEASE HELP!!!
What are you trying to download? What are your system specifications?
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Download error please contact customer support
Have installed Creative Cloud, got this, uninstalled, rebooted and again same thing. Working on MAC OS X v10.9.4. Thoughts. Trying to install for trail of a few products...
Hi dsloane53,
Please refer to the following thread where this issue stands resolved:
Creative Cloud "Download Error" message
Regards,
Sheena -
Im from Philippines and my iphone is from Japan after I updated it to iOs 6.1.3 it wont activate it says ''Activation Error Please Contact Customer Care'' what does it mean? How can I activate it? Please help me.
You can NOT unlock it. Only the carrier it is locked to can legally authorize unlocking it and the Japanese carriers will not do so.
In order to be using it previously with a non Japanese carrier, the phone had to be hacked to illegally unlock it. You can not get help here.
Buy a new phone you can use. -
today I'll try to install Adobe CC, so I recieve error message 'Download error.Please contact custumer support". I've search on the internet,and nothing was helpful.
You can perform steps from beginning one more time.
1 )Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list , locate Adobe Creative Cloud and uninstall the same.
2) Navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Important : Disable AntiVirus and Firewall temporarily.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud
Once the installation process is completed, try loading Apps tab and check,
Still face same issue , create new Admin account on your Windows computer and launch Creative Cloud desktop app and try loading Apps list. -
Installing Photoshop CC: "Download error. Contact customer support (49)"
Hi. have just purchased the creative cloud. I try downloading/installing Phoshop, but at the end it comes up with: "Update failed. Download error. Press Retry again or contact customer support (49)" ??!! I have tried again offcourse - problem remains,
Running on Windows 8.1, 3200x1800 ppi screen on Dell M3800. InDesign installed and working ok as far as I can see by briefly testing.
Actually I am able to open Photoshop - only to find out, that it is impossible to use, because the interface is not being scaled - leaving the menus so small, that it is impossible to see anything!!?? This issue I also found in this thread: http://forums.adobe.com/thread/1323412?start=160&tstart=0
- so my primary question is about the download/install error.
Any help appreciated, thanksNostricum did you receive a download error (49) while downloading an update to Premiere Pro and Photoshop?
I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html which discusses how to resolve download errors. -
I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8
Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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I'm trying to download Photoshop CC and Flash CC...
It dosen't work...
It's keeps saying "Download error. Please contact customer support." I re-installed this twice, but it didn't do anything. Can someone help me?
My computer is ASUS Windows 8.Hi Troll,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
While trying to download indesign i get a message " installation failed" then i click the learn more then it says unable to extract to temp directory , please contact customer support (EX11)
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support." I have tried re-downloading it 3 or 4 times and it still doesn't work.
I've downloaded it on my macbook pro. I had it before but deleted it accidentally when cleaning my laptop.Start by running the cleaner tool and reading the other article.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""
Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
Sarika
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