Sony repair center lost my phone. Customer support is hanging up on me.

I really hope someone can help me or at least point me in the right direction. I sent in my xperia z3 d6603 for repair over 3 months ago. 2 weeks later I was informed the repair was complete and the phone was being shipped back to me. A week later, having still not receieved the phone, I checked the tracking number and saw that Sony had contacted UPS and requested the phone be returned to them. This is the last I ever heard of the phone. I called support and was told I would be contacted by the repair center. I was never contacted. I called several more times and was told someone would contact me. I still have not been contacted. I still call the support center every few days in the hope someone can help me. The support reps either lie and tell me the phone is in the mail and I will receive a tracking number which never comes, or they simply put me on hold until I am disconnected. I don't know who else to contact. This has been going on for over 3 months now and its starting to seem like I will never get my phone back. I don't know who else to contact since customer support doesn't seem to have the ability to resolve this issue.

I'm sorry to hear that but if UPS lost the phone I believe there's an insurance that will cover this issue. Also it'll be wise to contact BBB http://bbb.org/
and if you contact Sony Xperia Care again, make sure to try to do it through live chat.
http://support.sonymobile.com/global-en/contactUs/
@johnp
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

HOW DO YOU FIND OUT WHO STOLE YOUR PHONE WHEN CUSTOMER SUPPORT WONT ACTIVATE THE LOCATOR PROGRAM DOWNLOADED TO THE PHONE BUT WONT CONNECT AT THE LOCAL LIBRARY CAUSE THEY DONT HAVE ITUNES ON THE BROWSER MENUE AND WONT LET YOU DOWNLOAD IT .

How do you get customer support to reckognize that when I have the contract information when I called to have the parent company activate my locator program on my phone that there is a good probability that most thieves dont want you to locate the phone,just send them a new one.I just gained access inside my own account because your so called airtight security locked me out of access to my own **** phone.

What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
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I have set reminders of birthdays for 2013 opting for yeARly reminders however only three of them are showing for 2014 and rest are missing can someone help, while i called up customer support they asked me to reset the phone which as well didn't help

I have set reminders of birthdays for 2013 opting for yeARly reminders however only three of them are showing for 2014 and rest are missing can someone help, while i called up customer support they asked me to reset the phone which as well didn't help

Tina,
I would go crazy if this was me. You may find this interesting from the customer agreement (to see full agreement go here:Customer Agreement | Verizon Wireless):
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
This may help you also: Arbitration and Mediation FAQs | Verizon Wireless
You can dispute any charges by doing an Arbitration or Mediation. I have never done it, so I can not help much there but this all may get you started.
Let me know if any of this works! Good Luck! Please keep me updated. I really hope they help you.

Lost prints order - No acceptable customer support options

You just tell me if this is the way to treat loyal customers:
12/6 (Wednesday) - placed order, selected express shipping
12/7 (Thursday AM) - received "shipment" e-mail
12/11 (Monday) - Order still did not arrive. I checked the status, and it showed that it had "shipped." But when I ran the tracking number with FedEx, it revealed that the only status entry was "Dec 7, 2006 6:01 AM Package data transmitted to FedEx." In other words, FedEx never even received the package from Apple's vendor!
12/11 (Monday-same day) - E-mailed customer support (since there's no one to call), asking that they re-ship the order. I never received a response to this e-mail.
12/14 (Thursday) - Having received no response to the 12/11 e-mail, I e-mailed again.
12/15 (Friday) - Received e-mail response (to the 12/14 e-mail), blaming it on FedEx ("It seems though, that the package was never retrieved by FedEx."), refunding my money, and saying I would have to place the order again.
Of course, this means I would place the order when I get home, after business hours, it would ship Monday (or Saturday at best), and likely not arrive until Wednesday, even with express shipping. This is too late for me to put the photos in frames and ship them out to relatives.
Again, if Apple's service either A) had a phone customer service line, or B) responded to e-mails in a timely fashion, then even with the lost shipment, I could have re-submitted the order on the 11th, still in time. Instead, I must now go print the photos at a retail photo shop.
I've been very happy with the book printing service, but the print service is terrible. My last order, in early November, took 5 days more than the estimated time to arrive.
This is not the way to keep customers.
PowerBook G4 FW800 1.25GHz SuperDrive Mac OS X (10.4.8)

Hi ravirab,
I am really sorry your order seems to have fallen into the abyss. I'll be happy to hunt it out for you and find out what is going on.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username. Please forward any references that you have been given.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT201269 I downloaded the iOS7, lost all the custom ring tones that I had on my phone, how do i get them back. when I sync my phone, itunes says that they have been selected, but they don't show up on my phone

I downloaded the iOS7, lost all the custom ring tones that I had on my phone. the iTunes sync page says that they have all been selected but they don't show up in my phone? Help?

I had the same problem and was able to fix it. Go to your iTunes and click on the Tones folder on the left under library. Some of my ring tones had an exclamation mark next to it and those were the ones that did not sync. You have to click on those and find it in your computer. Once the exclamation mark is gone, go to Tones section of your device in iTunes, make sure you select the tones you want synced, and click apply. I hope that helps you!

What are the new sony phones which support flashlite 1.1?

Hi friends,
Can you please tell me that what are the new sony phones
which support flashlite 1.1?
and which have wallpaper etc. in flashlite.
regards
vivek

Here
it is a link in this very site!!!

Is There a Phone # for Verizon Customer Support?

I am trying to actually talk (not chat) with somone at Verizon customer support about my new account. I have hunted all over and I find it infuriating that a phone company does not have a phone number. Can anyone help me?

It's at the top of the page when you click Contact Us:
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
- at the phone tree, press 4 for Other and then say Agent

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help....here I am

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help

This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel

I cannot utilize my Adobe documents - I get this error message - "You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for h

I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”

Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.

Customer Support - Office Jet 6700 (No HP Solution Center Software windows 7/ windows 8)

Hi,
I have been a long supported of hp products. But when you get a problem, the hp customer support are unable to resolve the issue. This applies to their first level support. Their support is overseas and they are not trained well enough to understand what the product does or what the problem is. I believe it could be a language issue.
But I asked for my problem to be escalated to an engineer to have the issue resolved. The girl in the Philippines by the name of Regine stated that someone would call me back with in two hours. Well we spoke on 7/21/2013 and as of this posting, no one has contacted me.
I do work for a large software company as a second tier support/engineer. IF I TOLD THE CLIENT SOMEONE WOULD CALL THEM BACK, I WOULD MAKE SURE SOMEONE DID.
This is very sad and I doubt that hp is going to resolve this. Since I did not receive any type of survey, I am sure that this ticket has been swept under the table.
Thanks

This is NOT official HP Cutomer Support. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please see HP support document "Windows: How to Get HP Solution Center" for information on downloading the HP Solution Center for Windows 7 and Window 8. According to HP;
"The HP Solution Center program is part of the Full Feature software and driver package, and cannot be downloaded separately."
The full featured driver for the HP Officejet 6700 can be downloaded from HP's Officejet 6700 All-in-One Printer Drivers & Downloads page. This driver should include the "HP Solution Center" as noted above.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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I hate using this forum, why cant we get proper customer support? Where's the phone number? Why bother to buy any legal software if this is how you are treated?

This isn't customer support

Why do I have to request proper customer support through a forum? I mistakenly thought proper customer support came from dealing with a proper company.
"If my problem merits the need for phone support it could be offered" - by who and who decides? Are you saying Adobe keep tabs of everything being said here and if no-one can find the solution for them they step in?
And as for having to search for the (phone) contact information, forgive me if I thought that would be forthcoming from a company I've dealt with for over 15 years and paid God knows how much too over that time.
I know what I need and it's a technical / accounts / serial numbers / need to talk to a human being and not sales (for some reason that number is easiy tio find) requirement.
If the phone number was avaialble I could probably sort this out fairly quickly rather than waste everyone's time in the hope Adobe get the answers for free.

Lost Playbook Painful BUT Customer Support Eases Pain

I don’t know who can communicate this up and down your Service Support management but please make it happen.
If anyone has experienced the theft of your playbook, you know it can be real emotional event.
I had mine stolen last week. I did have the security turned on, password protected. After 5 tries the playbook erases all data and becomes a zeroed out device. You can re-load all data and settings IF you backed it up, BlackBerry Desktop. I also had my serial number (kept the original box) my Blackberry ID.
All that being said, I don't want anyone to benefit from a new Playbook so I called BlackBerry Customer Support, 877-644-8405.
I was connected without a long wait and the Customer Rep professionally and quickly took all my information. She assured me that once the information was registered no one would be able to register this device nor receive any application downloads.
Further I was called in less than 10 minutes by another Customer Representative who sent me a verification email and asked for confirmation of S/N and other data. I sent that email back to him and was told that he would call me back later this week. Even better, they will call me if Anyone attempts to register or download any apps.
Now despite anyone's personal feelings about RIM, Playbook or Blackberry this is the kind of professional, business-like service one would expect from BlackBerry . I have another Playbook ordered and will have a new device this week.
If your device is stolen or lost, BlackBerry Customer Support will react quickly.
Solved!
Go to Solution.

thanks for reporting this and sorry about your loss
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Anyone know the customer support phone number for eastern standard time

anyone know the customer support phone number for eastern standard time?

telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

When I attempt to download new subscription I do not get the download screen. I just paid for the new subscriiption and the cloud requires me to buy a different subcription for each of the features. I need to talk to customer support. what is the phone nu

how can I get directly to customer support!!

Something to try:
http://helpx.adobe.com/contact/what-contact-options.html
Be well...

Sony repair center lost my phone. Customer support is hanging up on me.

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