File Attachments are blank - PDF IO Exception

Hi Everyone,
I have a Web Dynpro Java Application form that when submitted generates an Adobe Interactive form along with any attachments and starts a guided procedure. Today I'm experiencing a random error (see below), if I preview the Adobe form before the workflow starts then the attachments seems fine (correct size) but once submitted the first approver will get a null pointer exception and the file attachments appear blank. I've used the same data over and over again but it only happens randomly. I can't replicate it in my DEV or TEST to be able to debug nor can I find the cause. Anyone know what this error is?
Processing exception during a "GetAttachments" operation.
Request start time: Tue Jul 27 10:54:35 CDT 2010
com.adobe.ProcessingException: com.adobe.ProcessingException: PDF IO exception occurred while retrieving attachments from PDF: C:\usr\sap\EPP\tmp\adobewa_EPP_14530150\DM7282322298662574320.dir\DM6780062554593568486.tmpjava.io.EOFException: Unexpected end of ZLIB input stream
Exception Stack Trace:
com.adobe.ProcessingException: com.adobe.ProcessingException: PDF IO exception occurred while retrieving attachments from PDF: C:\usr\sap\EPP\tmp\adobewa_EPP_14530150\DM7282322298662574320.dir\DM6780062554593568486.tmpjava.io.EOFException: Unexpected end of ZLIB input stream
     at com.adobe.ads.request.ADSRequest.processOperations(Unknown Source)
     at com.adobe.ads.request.ADSRequest.process(Unknown Source)
     at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source)
     at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)
     at com.adobe.AdobeDocumentServicesLocalLocalObjectImpl0_0.rpData(AdobeDocumentServicesLocalLocalObjectImpl0_0.java:120)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:331)
     at com.sap.engine.services.webservices.runtime.EJBImplementationContainer.invokeMethod(EJBImplementationContainer.java:126)
     at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:157)
     at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:79)
     at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPost(ServletDispatcherImpl.java:92)
     at SoapServlet.doPost(SoapServlet.java:51)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Caused by: com.adobe.ProcessingException: PDF IO exception occurred while retrieving attachments from PDF: C:\usr\sap\EPP\tmp\adobewa_EPP_14530150\DM7282322298662574320.dir\DM6780062554593568486.tmpjava.io.EOFException: Unexpected end of ZLIB input stream
     at com.adobe.ads.operation.GetAttachments.processAllAttachments(Unknown Source)
     at com.adobe.ads.operation.GetAttachments.execute(Unknown Source)
     at com.adobe.ads.operation.ADSOperation.doWork(Unknown Source)
     ... 30 more
Thanks,
Wael

Hi namtrag,
Please refer the doc: https://forums.adobe.com/docs/DOC-4621
Regards,
Rave

Similar Messages

PDF attachments are blank.

I have been composing and sending emails with pdf attachments for years through my gmail account with no problems...in the last few days, my customers are all complaining that the pdf files are blank. All the pages send, but they have nothing on them. I have been double checking before hitting send, and everything is fine. I go to my sent items and the pdf's are indeed blank. It is quite frustrating.

Hi namtrag,
Please refer the doc: https://forums.adobe.com/docs/DOC-4621
Regards,
Rave

Embedded Files & Attachments within a PDF

Hi all. We create PDF documents and attach other documents to the file. They show up as a litte pin or paperclip upon the pdf. If you have to open them on an ipad or iphone, my question is can you view these embedded/attached files on an ipad? Is their an app for that?!
Thanks for your help...

HI Tracy,
It might be possible that the attachments in this pdf file have been added as Annotations which Adobe Reader on iOS doesn’t support currently.
The workaround is to add attchments to the pdf using these steps:
Using Desktop Acrobat you can do that. Follow these steps:
Open the pdf file in which you want to add attachments
Go to Tools
Click on “Attach a file”
Browse for the file which you want to attach and save the pdf file.
Please let us know if you face any issue in doing this.
Thanks,
Ankit
Adobe Reader Team

Importing data file back into blank PDF - some data fields don't populate

I have created a writable PDF in Adobe LiveCycle 8. Once the form is completed the person filling out the form submits by email. The email is successfully received and the data file is complete (opening it in a browser verifies this). However, when I use try to import the data back into the PDF file (by opening Adobe Pro | blank form | managage form data | import data - only some of the fields are populated. I need this data to repopulate the form so I can print it and I also need to export it to Excel for other purposes. What am I doing wrong?

Check the binding on the fields that don't populate and see that it is set to something other than None.

.PS file generating a blank PDF after upgrade from Acrobat Pro 7 to 9

Hi All,
I've searched for this in vain so I'm comming to you now in desperation. My boss has tasked me with tracking down this error and I have to be honest, I'm a little bit green with Acrobat Pro. So coming into the situation I know this. My department used to use a .ps file to build a publication into a PDF from other .ps files. We operate on a network share (the P: drive) on Windows XP SP3 machines with the latest updates.
In Acrobat Pro 7 we could double click the .ps file which executed the below code through Adobe Distiller and a finished PFD of the same file name would be output to the host directory. But now, after upgrading to Adobe Acrobat 9, this process only produces a PDF with all of the appropriate bookmarks and none of the content.
% PostScript program for distilling and combining multiple PostScript files.
% When embedding font subsets, it is highly recommended you use this technique
% to distill multiple PS files so only one font subset is used for each font.
/prun { /mysave save def       % Performs a save before running the PS file
        dup = flush            % Shows name of PS file being run
        RunFile                % Calls built in Distiller procedure
        clear cleardictstack   % Cleans up after PS file
        mysave restore         % Restores save level
} def
[       /Author (User)
        /CreationDate ()
        /Creator ()
        /Title (Title)
        /Subject (Subject)
        /Keywords (Words)
/DOCINFO pdfmark
[       /PageMode
        /UseOutlines
/DOCVIEW pdfmark
[    /Page 1
    /View [/XYZ null null null]
    /Title (Cover Page)
/OUT pdfmark
[    /Page 2
    /View [/XYZ null null null]
    /Title (Page 1)
/OUT pdfmark
[    /Page 3
    /View [/XYZ null null null]
    /Title (Page 2)
/OUT pdfmark
[    /Page 4
    /View [/XYZ null null null]
    /Title (Page 3)
/OUT pdfmark
[    /Page 5
    /View [/XYZ null null null]
    /Title (Page 4)
/OUT pdfmark
[    /Page 6
    /View [/XYZ null null null]
    /Title (Page 5)
/OUT pdfmark
[    /Page 7
    /View [/XYZ null null null]
    /Title (Page 6)
/OUT pdfmark
[    /Page 8
    /View [/XYZ null null null]
    /Title (Page 7)
/OUT pdfmark
[    /Page 9
    /View [/XYZ null null null]
    /Title (Page 8)
/OUT pdfmark
[    /Page 10
    /View [/XYZ null null null]
    /Title (Page 9)
/OUT pdfmark
[    /Page 11
    /View [/XYZ null null null]
    /Title (Page 10)
/OUT pdfmark
[    /Page 12
    /View [/XYZ null null null]
    /Title (Page 11)
/OUT pdfmark
[    /Page 13
    /View [/XYZ null null null]
    /Title (Page 12)
/OUT pdfmark
[    /Page 14
    /View [/XYZ null null null]
    /Title (Page 13)
/OUT pdfmark
[    /Page 15
    /View [/XYZ null null null]
    /Title (Page 14)
/OUT pdfmark
[    /Page 16
    /View [/XYZ null null null]
    /Title (Page 15)
/OUT pdfmark
[    /Page 17
    /View [/XYZ null null null]
    /Title (Page 16)
/OUT pdfmark
[    /Page 18
    /View [/XYZ null null null]
    /Title (Page 17)
/OUT pdfmark
[    /Page 19
    /View [/XYZ null null null]
    /Title (Page 18)
/OUT pdfmark
[    /Page 20
    /View [/XYZ null null null]
    /Title (Page 19)
/OUT pdfmark
[    /Page 21
    /View [/XYZ null null null]
    /Title (Page 20)
/OUT pdfmark
[    /Page 22
    /View [/XYZ null null null]
    /Title (Page 21)
/OUT pdfmark
[    /Page 23
    /View [/XYZ null null null]
    /Title (Page 22)
/OUT pdfmark
(p:/ps/pdf/cover.ps) prun
(p:/ps/page2.ps) prun
(p:/ps/page3.ps) prun
(p:/ps/page4.ps) prun
(p:/ps/page5.ps) prun
(p:/ps/page6.ps) prun
(p:/ps/page7.ps) prun
(p:/ps/page8.ps) prun
(p:/ps/page9.ps) prun
(p:/ps/page10.ps) prun
(p:/ps/page11.ps) prun
(p:/ps/page12.ps) prun
(p:/ps/page13.ps) prun
(p:/ps/page14.ps) prun
(p:/ps/page15.ps) prun
(p:/ps/page16.ps) prun
(p:/ps/page17.ps) prun
(p:/ps/page18.ps) prun
(p:/ps/page19.ps) prun
(p:/ps/page20.ps) prun
(p:/ps/page21.ps) prun
(p:/ps/page22.ps) prun
(p:/ps/page23.ps) prun
% INSTRUCTIONS
% 1. Locate all PostScript files to be distilled.
% 2. Make a copy of this file and give it the name you want to have as the prefix
%    for the resulting file. For example, you could name this file MyBook.ps.
% 3. Include a line for each PostScript file to be run using the pathname syntax
%    appropriate for the platform running Acrobat Distiller.
%       Macintosh pathname syntax: (Macintosh HD:Folder:File.ps) prun
%       Windows pathname syntax:    (c:/mydir/file.ps) prun
%    UNIX pathname syntax:        (./mydir/File.ps) prun
%       Note: The syntax for Windows may look strange, but double escaping the
%             backslash character is required when using filenameforall.
% 4. Distill the file on the machine running Acrobat Distiller.
After the process is "done" the following log file is generated.
Acrobat Distiller 9.4
Started: Monday, October 18, 2010 at 13:32:05
Adobe PostScript software version: 3018.101
Start Time: Monday, October 18, 2010 at 13:32:06
Source: publicationtest.ps
Destination: C:\Documents and Settings\User\Desktop\usfdtest.pdf
Adobe PDF Settings: C:\Documents and Settings\User\Application Data\Adobe\Adobe PDF\Settings\High Quality Print.joboptions
c:/ps_script/cover.ps
c:/ps_script/toc.ps
c:/ps_script/page3.ps
c:/ps_script/page4.ps
c:/ps_script/page5.ps
c:/ps_script/page6.ps
c:/ps_script/page7.ps
c:/ps_script/page8.ps
c:/ps_script/page9.ps
c:/ps_script/page10.ps
c:/ps_script/page11.ps
c:/ps_script/page12.ps
c:/ps_script/page13.ps
c:/ps_script/page14.ps
c:/ps_script/page15.ps
c:/ps_script/page16.ps
c:/ps_script/page17.ps
c:/ps_script/page18.ps
c:/ps_script/page19.ps
c:/ps_script/page20.ps
c:/ps_script/page21.ps
c:/ps_script/page22.ps
c:/ps_script/page23.ps
Distill Time: 00 Hour(s) : 00 Minute(s) : 00.390 Second(s)
**** End of Job ****
Is there anything obvious about this that screams, "You're an idiot!"? I'm okay with that, just need to get it fixed.
Thank in advance for any help you can provide.
Michael

An observation -
It looks like you are dealing with files that reflect someone's work with the pdfmark Reference (associated with Distiller).
As with Acrobat Security, JavaScript and the Acrobat SDK the 'how-to' from these all undergo changes with each new Acrobat release.
I suspect that the coding, while adequate for back when Acrobat 7 was new on the street, may have to be updated to comply with what the Distiller provided with Acrobat 9 supports.
Use the link for pdfmark Reference
http://www.adobe.com/devnet/acrobat/wwdistiller.html
The Acrobat Developer Center ( http://www.adobe.com/devnet/acrobat.html ) provides a hub to the myriad of "under-the-hood" aspects of Acrobat.
Be well...

When exporting Captivate 5 project as pdf, cannot open linked files (which are also pdfs)

I am a Captivate novice, using version 5 on Mac. I am thrilled that my project can be published as a pdf. Everything works great except the interactive buttons, which are supposed to open various small pdfs. I placed the linked documents in the same folder with captivate project. I used just the filename of the document as the link. I can open the links with no problem when I open the SWF from firefox, but when I try to open them from my exported PDF (with Acrobat 9 pro), no luck. This is really bumming me out, because being able to hand the customer an interactive PDF is cool. I could just duplicate the same effect in Acrobat Pro Extended, but I find the Captivate workspace much faster and easier than creating interactivity with Acrobat. Plus, it is so cool to add the audio and animated effects in Captivate. Not so easy in Acrobat. Help??!?! Thank you.

Thanks for the update! No pressure, but I'm using the trial version while I decide if Captivate will be the solution I need to create these multimedia pdfs. Is there any sort of timeframe on the resolution of the issue I posted? Should I expect to wait until Captivate 6, or should I expect an update to 5 to solve the problem? Just need to know how to move forward. I apologize in advance if I am out of line for asking timeframe questions. I'm new to support forums. I never posted before because I was always able to get answers by researching discussions. Your reply is so helpful to me because I can barely afford the $800 for Cap 5. If it can't do what I need it to do, I will save the money and stick with creating interactivity in PDFs through Acrobat's brute force (but reliable) methods...but Captivate is SO COOL...oh woe.

My attachments are blank!

why won't my adobe reader (10.1.4) read doc.x attachments?

Do you mean .docx attachments?
If so, you need the microsoft Word viewer to open those. Adobe Reader opens .pdf files.

Multiple file attachments are not possible in gmail, win 7 os

Gmail.
OS : Win 7 os
Flash : 10

Check your Gmail settings. Open Gmail settings, and select General. Scroll down till you find "Attachments. Make sure the Advanced attachment features is selected. If not selected, select the option and click Save Changes.

PDF documents are blank but epub documents are not

Hello All;
I have an install of ACS 4. Installed on the following.
Linux version 2.6.28.1-xxxx-std-ipv4-32 ([email protected]) (gcc version 4.3.2 (Debian 4.3.2-1) ) #2 SMP Fri Jan 30 09:55:02 UTC 2009
I have a production license and I am able to fulfill books - both epub and PDF.
However, when I attempt to download/view the books in Adobe Digital Editions, the PDF files are blank. I should mention that the PDF files that are blank, are PDFs that I grabbed from public domain sites (archive.org). The epub documents that I grabbed from the same source, work find in Adobe Digital Editions.
I would also add that the sample books that are included with Adobe Content Server work just fine. So, I am to assume that there is something 'wrong' with the PDFs that I have.
Anyone see this before? Anyone know where I could look for answers?
Thanks much.
Glen

Digital Editions supports essentially the PDF/A profile (plus some extras see the FAQ at http://www.adobe.com/products/digitaleditions/faq/ for the full list). The most commonly noticed thing that is missing compared to the current PDF 1.7 spec is JPEG2000 support.
What happens when you view these files in Digital Editions before your package them?

All text in all email are blank, can't view attachments.

After last osx update 10.5.6 I noticed a problem with my email. I have 2 email accounts in mail 3.5 The 1st works fine, the 2nd account lost all text in all email in in-box. Also all attachments are blank. I've tried forwarding the email to another account and also printing email but all the text looks as if it has been deleted. I've tried the font color and encoding but no luck. What would cause 20 emails to delete all the message text and blank out the attachments in only one email account?

update - I did a rebuild mailbox and all email in that problem account diapered. I can only guess that the email got corrupted and the rebuild purge the problem records. They are not in the delete folder either. What would cause one email box to become corrupt?

Cannot Open Attachments within a pdf document

Dear Staff,
In my windows 7 netbook I can open files attached to PDF documents is there a reason why I cannot open these files within windows 8.1 RT with the adobe Reader Touch? is there any setting to adjust to have this function active or Adobe Reader touch do not have this function at all?
Is the adobe reader touch staff working on this?
I am a music teacher and those attachments are very important for me.
Thank you in advance for your help
Gas

Adobe Reader Touch does not support file attachments.
Adobe Reader Touch is a relatively new product. Our product management team determines which features/enhancements/updates to add based on customer feedback and the usage data collected from other mobile Adobe Reader products (e.g. Reader for iOS/Android).
While Adobe Reader for iOS/Android supports file attachments, the usage data indicates that file attachments are rarely used. So it is not clear if or when the feature will be supported in Adobe Reader Touch.
Since your operating system is Windows RT 8.1, you will not be able to install and run Adobe Reader XI (desktop app with classic UI). Because Adobe Reader XI is not compatible with Windows RT.
Microsoft Reader (the built-in PDF viewer) does not seem to support file attachments, either.
One thing that you could try is to open the PDF document with attachments in Adobe Reader XI on Windows 7, save the attachments as separate files, and transfer the files from your Windows 7 notebook to your Windows RT 8.1 notebook/tablet using a cloud storage service (e.g. SkyDrive, Dropbox, Acrobat.com, etc.)
It's not ideal. But it's one way to work around the lack of the feature. Sorry for the inconvenience.

InDesign Icons are Blank in MacOs10.10.3

On my MacBook Pro (17-inch, Early 2009--2.66 GHz Intel Core 2 Duo)
I have uninstalled CS6 and CC14, reinstalled CC14 and still all my InDesign file icons are blank. I can use Get Info and past the icon from a file that still has one, but nothing else has worked. The InDesign install is from a package and initially it did sync with the admin account (not mine) and I think that is when the problem started. On the uninstall, I checked uninstall preferences and On the second install, I made sure Sync Settings is turned off. Anything I can do?

What do you mean with the install is from a package?
Did you install it from the original installer, which is the only way to install any Adobe Program or do you mean with package some kind from migration?

Why are my received file attachments (Office files such as .doc, .docx, .xlsx but also pdf files) corrupted - so that I cannot open them?

For the last month, 90% of the file attachments that I receive by email will not open on my MacBook Pro (2009, running Mac OS 10.7.5). I get assorted messages, but generally saying that the file is corrupt, or the filename contains unacceptable characters. The problem has been generally with Word files (.doc and .docx)], Excel files (.xls and .xlsx) and pdf files.
The bit that I don't understand is that I can open the same email attachments (without any problem) when downloaded on my iMac. And I have recently found that colleagues who received the same emails can open them, and can transfer the files to me (usually by USB stick) … and then I can open them. But I still cannot open the same files received as email attachments on my MacBook Pro.
Which makes me think that the files (email attachments) are somehow being corrupted as they are downloaded?
I installed the Mac OS X Update Combined 10.7.5 in July, so perhaps this was when the problem started? And, although it may be unrelated, around the same time as this problem started, I transferred some files from a colleague's computer on a USB stick and found that the USB stick had picked up a virus/malware, which meant that the stick was dead, and I had to reformat the stick. I scanned my computer (using ClamXav, with the latest updates) and quarantined a file found on the USB stick and on my computer.
Any thoughts on why this might happen, and what I can do to sort it out (as it is making work very difficult - I travel a lot, and rely on being able to open and read files sent from countries all over the world, often by people using old versions of Office software)? I have never had problems in the past, and can't understand why my other computer, and my colleagues, can all open these files, but my laptop will not! Many thanks for any help!

I opened one of the PDF files in notepad and these are the first couple lines:
瀖ᕁމጿ␠씴豈䧉筩롈ꓳ劏ꎯ僪뚢頟뻏즏谀㿃夑퀉꟠鲲쮂⫉笿褡밤籞冁탁ӓ轸뿐笼ⵆ횰䄌ඁ淥ة寨闤⬅鳦팥링빨嬄敎უ婏㣴ً鮓ࣿꢚ㑀녲莒඼ိȆ䕇纍쉉籶뺝갞伐쮠᥏﯒넉釖ȓ겴☧ ἣ秵駻�䣞띰㖔流羀籔朼敨ꢉ糶당⬤俉膇䄐惡�ಹꛖ鍡恡ⱶᶜ�堷﹑ﱌ僿걄뎔æ䋷귪⛢⫐䅪䉙὿烶ꖆ႟ᗔ瘞狻틫儩六잶覱낵듘盋崾�ᦜ㺆௹뻹燴ឋ騙쬄ꏿ뽒煹�钼뇲腎稦ꃲ㈃沒ꔈ뺐뛽첑䘶畱䍣紻 ⁜哠鳾

Why are my ".pdf" files not opening in Creative Cloud? The tumbril shows up as a blank page!

I just switched over from Adobe Acrobat Cloud to Creative Cloud; a tedious task. Most of my files open up fine, but some of them show up as a blank page thumb nail. They do have ".pdf" extension. Any ideas as to why this is happening, and what I can do to correct the issue?
Ty

@masood131 - A few questions:
Are the pdf files without a thumbnail password protected? (Probably not but just checking since we will not be able to provide a preview for such a file).
If you click on the blank thumbnail to view the individual file page do you see a larger preview image, or is that blank too?
If you refresh the browser page does the thumbnail image show?
If you upload the file a second time do you see a thumbnail image?
If there is a problem with a specific file feel free to share a link with me via a private message and I can investigate further.

I'm unable to email PDF attachments, this has started in the last 2 weeks - any clues why as other file types are sending?

I'm unable to email PDF attachments, this has started in the last 2 weeks - any clues why as other file types are sending?

Greetings,
That is rather strange. Attachments are attachments. The big difference between what will send and what won't is usually either who you are sending it to (wrong email address) or how big the attachment is (most email providers have a limit to the total message size between 10 MB and 20 MB).
-- What happens when you say you are "unable to email PDF attachments"? What error message do you get?
-- Are you sending these emails using the Mail program?
-- What is the file size of the PDF you are trying to send?
-- What happens if you compress the PDF before you email it (Highlight the PDF on the desktop and then go to File > Compress) ?
-- What happens if you send the PDF to yourself?
Cheers.

File Attachments are blank - PDF IO Exception

Similar Messages

Maybe you are looking for