Files missing in Project Manager pod

Yesterday, I installed RH8 HTML on my new Win 7 computer. I then copied over from my old Win XP machine all my files related to a specific help project. When I use Windows Explorer to review a list of all the .htm files I've copied over, they all are there. However, when I open the project in RH8 on my new computer and view a list of the .htm files that are in a particular folder in the Project Manager pod, some of the .htm files are missing. Curiously, if I open the TOC for the project and click a topic that references one of the "missing" files, RH8 opens the file and I can edit it in the usual way. That indicates to me that the file really is where it is supposed to be and RH8 can find it. Nonetheless, the filename is missing from the Project Manager pod. What's more, when I want to insert a hyperlink, the filename is missing from the list of .htm files to which I can link. This is a problem, obviously.
I should note that RH on my old computer is version 8.0.1.204 and RH on my new computer is 8.0.0.203. Hard to believe that would be the issue, but thought I should mention it. Also, the files that are missing have similar names to files that are not. For example, reportCheckDataMailmerge is missing but reportCheckDataMailmergeSee is not.
I would be grateful for any suggested fixes.

Thank you for the advice and the quick response. I've applied the two patches, 8.0.1 first, 8.0.2 second, to RH on my Win 7 machine and now opened a backup copy of my project. To my disappointment, files are still missing from the Project Manager pod. I've tried opening restored backup copies of my project a couple times just to be sure I was opening clean files that have been previously touched only in 8.0.0. No luck.
After reading the description of the issues these patches are designed to fix, like you I was pretty confident that the patches would be the answer. Any additional suggestions?

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RH9 crash and files deleted when moving/deleting content in Project Manager pod

Hello,
I've had an ongoing issue, across RH 8 and 9, with trying to manage my content using the Project Manager pod. The issue has occurred w/ two basic processes: creating new folder structures in PM and then moving files from one folder to another; deleting files from the project entirely.
The outcome is that RH crashes w/ a generic "RoboHelp has encountered a problem" error message, and one or more topics are deleted from the project entirely. If the topic is in the TOC, the placeholder is still there, but it's not connected to any topic.
Has anyone else encountered this issue? Is this a known bug and/or is there a suggested fix?
Thanks in advance,
-Jerod

Please see the thread at
http://forums.adobe.com/thread/866298?tstart=0
It looks like it could be the same issue.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Can I create a topic hierarchy in the Project Manager pod or do I need to rely on the TOC?

Hi,
Can I create a topic hierarchy in the Project Manager pod or do I need to rely on the TOC? I am using RoboHelp 9 (although I doubt the version matters).
Thanks,
Mary

Thanks, Rick.
That is actually what I did - create folders and move topics into them. I also created a TOC - for a more streamlined navigation through the online help. (Otherwise, the folder names appear in the navigation, which is 'clunky'.) I suppose the TOC is also used for the creation of PDF output, although I am not sure. Anyway... it works... and I have a topic hierarchy - in my Project 'pod' and TOC.
Much appreciated,
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P.S. Too bad there isn't an easier method of making a topic hierarchy in the Project. This can be accomplished in Flare without the need for extra folders. Oh well...

RH9-chm file Lost folder and files in Project Manager pod

Dear all,
This morning I open my robohelp project to work and supprisingly I found two important folders in Project Manager are lost. Those folders contain all htm files and images of my project. Anyone can tell what happened to me ? I'm so nervous now.
Thank you.

I have moved this thread to the RoboHelp HTML forum as the problem relates to your project, not the output.
Please see the Sticky Topic Before You Post and note the section Include the Edition and Version.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Images are missing in Project Manager

I’m replacing old images with new ones in RoboHelp HTML 10.
I’ve deleted the old pictures in Design view and pasted the new pictures in. (I know this is not the recommended way but with lake of time I found it to be the fastest way and we don’t feel the need to give the files described names at the moment.)
It has worked fine until now when I noticed that some images are not showing in Project Manager. I see the “folder” Images and I see a lot off images there but some are missing. The “missing” images are shown in Design view and in the browser after publishing. But in the report Unused files the “missing” images are listed as unused.
I have tried to
close and reopen the project,
generate and publish the project,
delete an “missing” image from Design view and insert it by using Insert / Image. After saving this image, and some other “missing” images, are shown in Project Manager. But not all “missing” images.
Does anyone know why this is, or more important how to get Project Manager to show all images that are used in the project (without having to go through all 154 images trying to figure out which are used but “missing”)?
Some more facts:
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I would have said "Try renaming the folder containing the images in Rh's Project Manager. That sometimes fixes the problem. You can revert to the old name afterwards."
Keeping all the images, and / or topics, in the root is never a good idea. It can slow things down and it's messy.
You can move the images you can see but obviously you cannot move the others. Try moving a topic that has one of the images to a different folder and see if that refreshes. Also try deleting the CPD file and reopening Rh.
Backup first.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

ISSUE: Visual Glitches created when file transferring with Project Manager.

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SecureOvmmTcpGenKeyStore.sh file missing in vm manager

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Hi Sir,
The possible cause might be corrupted file .
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If it is not the answer please unmark it to continue .
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Pr cs6 xmp files missing upon project open

hi all,
i'm using pr cs6.05 on mac osx 10.8.5.
when opening a project file i've already worked on, premiere is asking me:
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thanks
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I think you can ignore the message and click cancel.

RSC Files Not Appearing in RH Project Manager

My three-writer group has experienced a number of RoboHelp/RoboSource Control problems in the last week.
First this is our setup:
1. Two writers with 64-bit Windows 7, and one with 32-bit Win 7. We all have the latest patches and updates.
2. Our RSC database is on a remote machine that has 32-bit Win XP.
After a time where our group successfully updated our project, I was given a new laptop with Win 7 (I had previously had a 32-bit Win XP desktop), we have now encountered the following problems:
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2. Even on our remote machine, I cannot open a RH project from version control.
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I have amended the title of the thread for the simple reason that I don't do source control. I guess you've just added another reason why.
Sorry but I cannot help you on this one.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH 9 - .CHM file RoboHelp 9 crashes when clicking on a .htm file in Project Manager

Dear all,
RoboHelp 9 crashes when I click on a .htm file in Project Manager. I think there should be redundant codes in this file but I cannot find out the reason why actually.
Anyone knows that, please help me.
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Just to be sure it is the topic that is causing the issue, create a new project and import the HTM file. If it is the file it may crash when you import or it may import but crash when you click on it in the Project Manager pod. If this happens, try opening the file in Windows Explorer. Does this display anything. You can also try opening the file in Notepad which should display your XHTML code. Come back if you find anything.

Project Manager Trimmed Temp File Location

Hello,
I recently tried to trim down a 100GB project. I had 8GB left on my harddrive, and the project manager said the final project would be 7GB, so I took the chance and started trimming.
Unfortunately, I ran out of diskspace during the trim, and the Project Manager aborted the action. Fair enough. However, when I checked my diskspace in finder, I only had 100MB free space. That means the temp file, that the project manager created while trimming the project, is still stored somewhere. But I have no idea where it is stored or what it is named.
I'm on a Mac 10.6.4, CS5.
Do you know where (or how) to look?
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Where are your Scratch Disks located?
What was the Destination Folder, that you directed PrPro to archive your Project?
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Hunt

Project Manager Moving After Effects Linked Files

Hi!
When using the project manager to move the files in Premiere Pro dynamically linked After Effects files are not moved. How can you move After Effects files with the project manager?

Hey friends!
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How do you order topics within the Project Manager?

Hi all,
I notice that the workflow in RH is that first you use the
Project Manager (PM) to build a sort of structured topic database,
and then you use the database to generate a TOC.
Ok, so far so good, but the immediate little issue I am
having is that I see that the PM arranges my topics within each
folder in alphabetical order. Since, by default, the TOC is
generated with the topics in this default order, I would like to
change the order in which the topics are arranged within the PM. I
don't seem to find any way to do this. I can't drag and there are
no Move buttons for this pod. What am I missing?
TIA
- avi

Hi Avi
You aren't missing anything. That's the way it works with the
Project Manager Pod. It simply lists your topic files in
alphabetical order.
For starters, I would never recommend that anyone always
automatically create the TOC. I might suggest using that only as a
first step in building a TOC. After it has been built initially,
any added or amended topics would then be manually added and
rearranged by you after the changes have been made.
Unless you are happy with things that way (and I assume you
aren't as you are posting to ask how to make it different) you will
find yourself constantly frustrated. Note that if you auto create
the TOC, you get ALL topics inside. And in many help files there
are topics that never see the light of day in the TOC structure.
All that aside, I do see a great many folks that want to have
an ability to arrange topics in their Project Manager pod as they
want. For you and anyone else that wants this, you should consider
submitting a Wish Form to ask for the feature.
Click
here to view the WishForm/Bug Reporting Form
Cheers... Rick

The order of topics in the Project Manager is not reflected when creating a PDF for review.

Can't seem to find an answer to this in the forums...
Using RH10.
In the Project Manager pod is a default 'Project Files' folder.
Within that I have a 'Topics' folder in which my topic files reside.
Under the View menu, I have selected 'By Topic Title'. I understand that this displays the topics by their title as opposed to their file name. I understand that this is a display toggle only, and has no relation to the order of the topics - the alternative toggle is 'By File Name'.
Notice in the image below, my topics are displayed by topic title, but aren't in alphabetical order. ...yet.
There's a button at the top of this window for changing the sort order to 'Sort by Name', which has the result below.
Ok, so now the topics are displayed by topic title, and in alphabetical order.
Question 1: If that button toggles the view to display topics in 'alphabetical order', what on earth is the other order called? It's certainly not in order of file name, as I've checked a bunch of the topic filenames, and can't see any pattern/order to the this structure.
Question 2: When I go to create a PDF for review (via Review > Create PDF for Review), the window that appears displays all the topics available to me to select for review. However, they're displayed in this other 'odd' sort order instead of 'alphabetical' order. The Help menu says that this window reflects the order of topics as it finds them in the Project Manager. However, what seems to be actually happening is it's displaying the topics based on the view you have selected under the View menu (i.e. either 'View by Topic Title' or 'View by File Name'), and regardless of which view toggle you have selected, the order of the topics is only ever this 'odd' sort order. In other words, in the 'Create PDF for Review' window, it appears I can never see the topic list in alphabetical order. Furthermore, it appears that the only way I can resolve this is to go back into the Project Manager, switch to 'odd' sort order, and manually drag all the topics into alphabetical order. ...I have hundreds of topics.
Is there some way I can quickly change this 'odd' sort order to 'alphabetical'? There must be some underlying file with this order of topics in it (hopefully).

Hi there
I don't have an immediate answer for Question 2, but for Question 1, the topic order is "User Defined" as you are able to click and drag topics to create any arrangement that suits you. This was something added as a result of user feedback. Enough users asked Adobe to allow them to arrange topics this way that they made it a reality. The logic escapes me as I'm a user that normally expects software to list things in either ascending or descending alphabetical order.
Perhaps Peter will pop in with a nice explanation of the PDF for Review sorting and Adobe's logic behind it.
Cheers... Rick

Deleting a topic from within Project Manager = failure

I searched for this topic here and in RH7's help and didn't
see anything, so I ask:
What could prevent a topic from deleting from the Project
Manager?
There's a topic I want to delete. The ever-ugly RH help says
only: "Use the Project Manager pod to remove topics and files from
your project." Awesome.
When I right-click on a topic and select delete, I'm prompted
by a dialog box to acknowledge that the file will be removed from
my HD. Alright, do it. It then asks me to check it out from version
control. I do, and that's the end of it. The topic remains and it's
checked out, but I cannot delete it. Repeated attempts to delete it
either ask me to check it out again or there are no prompts at all
after the aforementioned "removed from disk" dialog.
I've tried closing and re-opening the project and closing and
re-starting RH7 and this problem was extant before and after the
7.01 update.

I am having a similar problem. Check your profile in
RoboSourceControl. To delete a topic, you have to have the ability
to Hide and Unhide, as well as Delete.
If this works, please post back, because we are getting some
uneven results here. Some of us can delete and some can't. It does
seem to be an issue with the profile you are using in source
control, though.
Elisa

Files missing in Project Manager pod

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