Files or folders created by one user show as read only for others

We are using Server version 3.2.2, we have a group call production and then we have 9 users plus the administrator account.  All users are assigned to the production group.  We have a single share called customers and the group "production" has read and write permissions for the share and also for all the underlying folders and files.
Each user logs onto the share with their own username and password.  But, when a user creates a new file or folder on the server within the "customers" share, they are assigned read and write permissions and everyone else is assigned "no access".
We then go into the folder on the server and assign the group "production" read and write access and life goes on, but the issue is that we should not have to.
From this description, can anyone tell me what we are doing wrong?

In the sidebar of the Server.app window, select the icon at the top with the name of the server. Then select the Storage tab in the main window pane.
Navigate to the folder in question and select it. From the popup menu at the bottom with a gear icon, select
          Edit Permissions...
Verify that the permissions are what they should be, and make changes if necessary. Then, from the same menu, select
          Propagate Permissions...
Check all applicable boxes, including Access Control List. If in doubt, check all boxes. Click OK.

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