Fillable form created in 8 pro cannot be individually saved in 9 reader

Users have had no issues updating or adding (text and images) in any version of 8 Acrobat Reader and can resave the document a with different name and email it back to me for printing. However, when user opens document in any version of 9 Acrobat Reader, the "cannot save information" dialogue box appears. I have checked every security measure in Professional and nothing has been checked or changed that would lead me to believe it was done during the creation of the document. Because it works in 8 and not 9, I would assume it has something to do with the jump up in versions. I have been unable to locate and similar issues on the help menus.

I created the original document in Acrobat Professional 8 and tested it in Reader 8, which worked fine. My clients do not have access to Acrobat for the most part but it was not an issue until some users tried opening it in the latest version of Reader. If they have Acrobat or Distiller, the solution is to print a PDF but for the user who does not have distiller or version 8 reader, it is not possible for them to save it and have them email it back to me.
We are using the filled out documents as a template that we would print in house for promotional purposes so having the user fill out the document and email it to us is imperative. I am including a snapshot or the document along with the dialogue box that is hampering my efforts.
Thank you for assisting me in this matter, as I can not find documenation online that helps me.
Mike

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Unable to read info on fillable form created in Acrobat Pro XI

I created a fillable form using Acrobat XI Pro that our office staff use. Our field staff cannot view the information on the fillable fields from their mobile devices. They can from their laptops and computers - Mac or Window. I just got off the phone with Support and I was told that this is still under "testing" and that they are not supporting it at this time. I just updated from Acrobat 9 Pro and did not have this kind of problem before. Can you confirm that there is no solution at this time?

What PDF viewer are they using on the mobile devices? It won't work with the default viewer for iOS for example, because it does not support forms. Adobe Reader for iOS and Android have limited support for forms, while other PDF viewers have more or less than Reader.

Fillable form created with Acrobat Pro and sent to iPad by email.

I Create a Fillable form in Acrobat Pro and emailed it to an iPad. I loaded the PDF into Acrobat Reader for iOS. The file is opened, all fields filled and then it is emailed. So far so good. I then exit reader iOS. Later when I come back in and open the file the fields are still filled. If I do this same process on a windows PC Acrobat reader functions exactly the same but will not save the data in the form when the application is exited. This is exactly what I want. How do I get Reader iOS to perform in this manner? It is imperative that the fields in this form be empty every time I open it on the iPad.
THanks

If I open your Form with Reader XI, modify it, then close it, I am prompted to Save. If I select “Don’t Save”, then, of course, the modification is not saved. If I select “Save”, the modification is saved. So it does not appear that any logic has been embedded into the form that clears the modifications prior to Save. Its possible that older versions of Reader do not permit Save, however, a user using the current version of Reader: Reader XI would need to be trained to select the “Don’t Save” button for your workflow to be valid.
With the Mobile Reader, save is implicit. So there is no prompt to Save on close. The modifications are saved automatically.
If you want to start with a reset form each time it is opened, there are a couple alternatives:
Users can duplicate the unfilled form and work with the duplicate each time, thereby leaving the original in its unfilled state.
You can embed some instructions into the form that clear its contents on form open. Note that with this option, the prior content (pre-clear) will still be in the file even though it is not presented to the user. This would be a problem if multiple users were using the same device and the form content were sensitive.
I’ve sent you a version of your form with option 2. implemented that you can try.
Darrell

Form created in Acrobat Pro 9 not able to open in Reader 8? Help!

I created a form in Acrobat Pro, version 9 and enabled the extended features so that the user in reader is able to save the document after filling it out. The only problem is that it seems that the document can only be opened in Acrobat Reader X because when opened up in earlier versions of Reader, it asks to be upgraded in order to fill in the form. Is there any way of "saving down" the file so that people can view and fill out the form who are using Reader 7 or 8 or 9?
Thank you in advance.

Thank you for your reply Torben. When I export the pdf after adjusting the settings in pdf optimizer, I have "discard form fields" unclicked, but it still flattens the form fields and so that was the reason I did not save down and make compatible with version 7 or later.
Any other suggestions? There must be a way to make it compatible while keeping the form fields.?
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I have developed a fillable form using Adobe Acrobat Pro. The form has several fields and some of the information is captured in a bar code. What programs must be used to open the form to properly fill the form out? Adobe Reader, Adobe Xi, Ibook, etc.. I

I have created a fillable form using Adobe Acrobat Pro that contains several data fields with some feeding data to a barcode in the document. I have a "button" set up to save and send the completed form one it is completed. Some of the user are having troubles filling out the form as they are using various programs to do such as iBook, Adobe Reader, etc.... Sometimes the information is not transferred to the barcode and sometimes the "submittal button" doesn't function properly.
Please provide a solution or give me a list of the programs that must be used to properly open and fill out the form.
Greatly appreciated.

Best option is to use Adobe Reader (or Acrobat, of course) on a desktop computer (ie, not on a mobile device). Any other configuration is likely to be problematic.

What levels of Acrobat are needed to use forms created in Acrobat Pro 9?

What levels of Acrobat are needed to use forms created in Acrobat Pro 9? I want to use my form as a job ticket but want to know what levels of adobe reader are needed for the end users to be able to fill out & submit the forms without any problems.

Reader 7 and higher should be able to fill out forms and submit if the pdf format allows Reader 7 to fill out the form. However, without problems is a different issue. Submission of forms via email is ALWAYS a problem. It is always better to post the form on a website and have the form filled out on the web and have the data stored or sent to a database for further action.

Why can't users save data in fillable form created in Adobe Acrobat X Pro?

I have created a fillable pdf form in Adobe Acrobat X Pro and have everything working great. When I send it to users they can fill in all of the information, but they can not save the data in the form. I have followed these instructions before I send the form to the users: (Acrobat Pro) Type in non-fillable forms (File > Save As > Reader Extended PDF > Enable Additional Features.
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I have researched for days, spoke to countless "Adobe Chat Room Techs" and still have no idea what I am doing wrong.
I am so desperate for help. Any advice would be appreciated.
ML

I've created a form in LiveCycle Designer & Acrobat X, and saved it.
However, when I open it up with Adobe Reader XI, I get the following message
What am I doing wrong?
This used to be a relatively simple process, and now I'm completely confused with how I enable saving forms that others have filled out.
If I'm understanding what has been written in this thread previously, this is now normal functionality that doesn't require special settings like it had previously.
Some help would be greatly appreciated.
Here is the link to the PDF in question:
https://www.dropbox.com/s/oclrr63636tptvi/Logicalis%20C%26A%20Information%20Worksheet2.pdf ?dl=0

Cannot create a Response File in Reader X from form created in Acrobat Pro 9

I created a form in Adobe Acrobat Pro 9. I distributed the form using option "Manually collect responses in my email inbox" and "Save a local copy and manually send it later". When I send that form and get a response, I open it in Adobe Reader X but I do not get the pop-up option to save to a Response File. I do get that option to save to the response file if I open the file with Adobe Reader 9. Has anyone else seen this problem and is there a solution?

I figured a way around this in case anyone has the same problem in the future. I just opened Acrobat Pro X, clicked combine files into PDF, selected the file I wanted, saved the "binder" as PDF then saved another version as Reader Extended PDF. I think this helped because it essentially creaded a whole new PDF with the old PDF in it and getting rid of whater hashes or document properties in the last one that wouldn't allow it to work in Reader. Opens perfectly on other computers.

Creating fillable forms with Live Cycle that can be emailed, saved, printed, etc. by anyone!

So I started using livecycle because the forms one can make are astounding, its a great program except for sending the forms out to be filled in especially to those only with reader. I've looked over a lot of past discussions and the answers seemed too complicated. Here is a workaround for not so computer savy folks like myself.
First, create your form, use everything the software has to offer to make your form exactly like you want and yes you can use the "submit by email button" that's what it's for.
Second, once the form is complete one seemingly complicated step to fix the "attach as pdf instead of xml" if your form keeps attaching as "xml" if it already attaches as "pdf" then skip the rest of the "second step"
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Third, assumming you used the "submit by email" button like you should be the find that button and click the center somewhere, too the right a "field" box comes up
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Ok, the above is a lot of words but if you print it out and follow step by step you'll see how easy it is and after a couple runs you won't have to look at your cheat sheet again.
Fourth, So, it was easy to figure out how to make a form the frustrating part was sending it out to be filled in save, printed whatever then sent back to me (now you). the problem is, the form has to be distributed to be approved so to speak. If it is just for one person that is no big
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Fifth, Distributing to yourself so you can approve the form for world wide dissemination.
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Sixth, open your attachment.(no remember you submitted the form to yourself but think of yourself as someone else like a customer) when the form is open you can enter stock fields if you like or do nothing...click the submit by email button, follow the instructions and s
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Happy Laundering!!
Sean
NOTE: this procedure only validated with LiveCycle 8.0

Here is the window you will see when you choose Enable Usage rights.
Note: That means that you can not edit any content once USAGE Rights are envoked.
So you must make sure all corrections to documents made and perfect before Envoking rights.

Fillable Forms Created with Adobe LiveCycle Designer 7.0

I created a fillable form using Adobe LiveCycle Designer 7.0. Prior to using the form for clients we sent it around to numerous people to make sure it's working properly. We have experienced problems with users that are using older versions of Reader or full versions of Acrobat (5.0 & 6.0). Some problems we have had:
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2.) Users with full versions of Acrobat 7.0 have been able to fill out the form and save it, but when the form gets back to us it is blank.
3.) Users with Acrobat and Reader 7.0 cannot use the print button, it just does not work.
We were looking to see if there is a way of saving a fillable form down to an older version to see if this can solve our problem. I have not had any luck finding out how to do that. If anyone knows how to do this could you let me know? If not I guess we will go back to the old fashioned way of having the user print the form and fill it out.
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I'm actually having the exact same problem. I imported a form into Designer 7.0 as an Adobe Reader 6.0 "compatible" form. At first, there were several warning messages in various fields but I changed all of these fields so that they would be compatible. The form works in 6.0, however, whenever a user initially opens the form in 6.0 a message pops up promting the user to upgrade to 7.0 for the form to work. Over half of our users are running Adobe Reader 6.0 so any information on how to prevent this dialouge from coming up would be very appreciated.
Thank you,
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Why can't I see the text I enter when testing a fillable form using Acrobat 9 Pro?

I created a fillable pdf using Acrobat 9 Pro. I have done this several times over the last two years with no problems. Recently, when I tested my fields by typing in text, it didn't show up. Out of sheer frustration I just typed a staggering amount of letters and suddenly I could see a couple of letters, but they were chopped off at the top, and no where near the bottom of the field where they should be. What is going on?

I know!!! This is so frustrating. I have attached the document.
Maybe you can try to type in it and see. I used the default font, but I
did change the size from "varies" to "10 pt."
I appreciate your willingness to troubleshoot for me! Thank you!
On Fri, Aug 22, 2014 at 11:25 AM, George Johnson <[email protected]>

Form created in acrobat pro 6 blank in acrobat pro x

We recently upgraded from adobe acrobat 6 pro to acrobat X pro and when opeing some filled out forms from acrobat 6 they are not filled in in acrobat x pro if we reopen them in adobe acrobat 6 they work fine. Is there something we have to do to make the forms populate the data in acrobat pro x that was created in acrobat pro 6.
We are running microsoft windows 7 x64.

You can export the data in Acrobat 6 and import the data in Acrobat X.

Can you upload a PDF fillable form created from LiveCycle

I know that these forms are HTML forms. I am wondering if I can upload a form that I created in LiveCycle Designer with Acrobat Professional. Can I upload the form, instead of designing it online through Forms Central?

Sorry, you can't upload a form created with LiveCycle Designer to FormsCentral. You have to create the form on the FormsCentral website from scratch or using one of the templates we provide. Fortunately, creating a form using FormsCentral is really simple so if the form you created in LiveCycle Designer is fairly simple you could quickly recreate it using FormsCentral.

Can't use the "send by e-mail" button on forms created in Acrobat Pro 9 with Firefox

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Steps to reproduce bug:
1. create a form using Acrobat Pro. add an action button " send a form". send the Entire PDF form not just FDF. go in advance tool to give all rights to end-users (in French it's "étendre les fonctions d'adobe reader" I think it’s enable the usage rights for Reader ion English.)
2.publishing the form on my website (or send by e-mail to someone who use reader)
3. filling the form
Results:
when the user fill the form he can't send it by e-mail using the button. Nothing happens when hitting that button. It is not possible to save the document as well. Nothing can be done, not even printing or saving it. I've tried almost all browsers I know and nothing works.
Expected results:
the form should be send by e-mail (as an attachment in general) like before. please help me! this is really important, our office have a lot of calls and we are just 2 people here (non-profit organization). should we buy Acrobat Pro X ?
I can send you the form, my e-mail is rgelinas at canadianclub-montreal dot ca
thanks all!

When your customers opened the PDF form (which was as an email attachment) on iPads, it is highly likely that Apple Mail (not Adobe Reader for iOS) was displaying the preview of the PDF form. Please note that Apple products on iPad/iPhone (e.g. Apple Mail, iBooks, Safari) do not render field contents or annotations (sticky notes, highlight, underline, strikeout, freehand drawing, etc.) in PDF documents.
The Mail sections of the following FAQ documents describe how to open PDF attachments in Adobe Reader for iOS.
For iPad, see How to get PDF documents into Adobe Reader for iOS (iPad on iOS 7 version)
For iPhone, see How to open PDF documents in Adobe Reader for iOS (iPhone on iOS 7 version)
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Form created in Acrobat Pro 8 not editable in Acrobat Pro XI

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Fillable form created in 8 pro cannot be individually saved in 9 reader

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