Fingerprint reader / HP Simplepass Stopped Working...Again! How to fix it...again!??

Okay, so I'm running Windows 7 64-bit and I've been using a fingerprint reader to login to Windows since I've owned the notebook, back in 2012.  It's always worked fine.  Until a few months ago, when after I installed something, it stopped working.  I went through a bunch of steps and methods, and eventually it worked again.  Now, I had to uninstall/reinstall Norton Antivirus this afternoon, and after that, the fingerprint reader has stopped working again.  I tried a bunch of steps, but it just won't work.  I've downloaded/updated the drivers for the reader, everything. 
I go into Simplepass, and it asks me "have you found your fingerprint sensor?"  I click yes.  Then it asks "are you ready to enroll?" again, I click yes.  It tells me to select a finger, which I select my right hand pointer finger.  Then it asks for my Windows password, which I enter.  Then it comes up and says "it looks like you're having some trouble. Would you like to try again?" and I click yes.  Again, it asks which finger, I select it, it asks for the password, I enter it, and then it says "it looks like you're having some trouble, etc".
Can someone walk me through how to fix this again?  I'll uninstall and reinstall what i have to, but everything says the "biometric device" is working, the drivers say I already have the up-to-date drivers...what else can I do?  ask me anything...

Just so you know, if you work for Norton, it ALL seems to tie into Norton.  This is how it broke down just the other day:
Computer wasn't even turning on, loading Windows, etc.  So I had to do a system restore, which is what I did.  This allowed me to get into Windows, AND the fingerprint reader/fingerprint login was working again.  Then Norton was popping up and saying there was an error of some kind (didn't write it down), and that I could use their "uninstall & reinstall" program to fix the issue.  I did that, it reinstalled Norton, and then I had to restart the computer.  And now the fingerprint reader doesn't work again.
Additionally, it's now asking me for 15+ Windows updates, but I'm scared to install anything else. 
Maybe if I uninstall Norton MANUALLY, then download & reinstall it, then the fingerprint reader would continue to work?  Because right now, the only way to get it to work again seems to be to do a system restore...but then I run into the error with Norton when I do that...

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