FiOS service drops out everytime it rains

I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.
The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.
I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.
And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.

MattamusPrime wrote:
I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.
The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.
I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.
And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.
You should not have hung up but let Verizon complete the service call troubleshooting. It sounds like you have a problem with the ONT installation that likely Verizon needs to fix. Report the problem again and let them have a chance to fix it. This should not happen.

Similar Messages

Broadband Drop Out Everytime Someone Calls

Hi,
Everytime somebody calls us our broadband connection drops out for approx. 30 seconds.
This only started to happen when I moved from ADSL Max to ADSL 2+ and my connection speed increased from approx. 5-6 meg to the current 8 meg speed. I have tried plugging into the test socket, a new microfilter and a new hub (HH1 and HH3). Can anybody suggest a solution please?
The details from HH3 are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:13:32
Downstream:
8.242 Mbps
Upstream:
920 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.7 dB / 7.2 dB
Line attenuation (Down/Up):
40.7 dB / 25.6 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
10 / 53
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
32 / 3
Error Seconds (Local/Remote):
2861 / 20456

andydex wrote:
Keith,
My phone installation is correct per the diagram above. My wired phone extension comes from the master socket.
Thanks,
Andy
Thanks,
Assuming that there was nothing else connected in circuit when you tested at the master socket, then there must be a high resistance joint on the external network.
There is a bit more information from BT about disconnections here.
Disconnections - especially when phone rings
You can report it as a broadband fault, but you will have to go through the whole script with the hepdesk
These HR faults can be difficult to locate, and as you have gone to the trouble of visiting this forum, and have done the test I requested, it would be better to ask the BT Care Team to arrange for a "Quality Check" on your line. This involves Openreach checking/reterminating all the external connections.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They will read this thread and see what tests you have done.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Once again, service drops out, speed slows and I have to reset the modem lots

Here are the links to the last posts/problems:
{edited for privacy}
4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi
4/30 reset router once
5/2 reset router once
5/3 connection speed dropped to 2.9 reset router 6 times
5/4 connection speed dropped to 2.5 reset router twice
5/6 reset router once
5/8 reset router once
5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi
5/10 connection speed down to 1.5 reset router four times
5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed
my original post was here
forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/What-s-up-quot-line-problems-quot-with-regards-to-high-speed/m-p/692388/highlight/true#M24452
I note with irony how you will see that someone tried to contact me...but that isn't the case. I contacted them. By phone because that was what the "Chat" customer service person told me to do. This is classic case of one hand doesn't know what the other is doing. When I do get a live person on the phone ....Basically....verizon says there is a "line problem" and I wait for three days and the speed gets better for about a week, and then the speed drops off.
They can't deliver what I am paying for. I don't have a phone, I pay for high speed internet because FIOS is unavailable. Currently as I type this....speed test says I am .9/.27...the modem tells me 1.5/.4 but it drops as well. What is the issue, Verizon?
In addition someone on Verizon's end says...someone will call you in a few hours...which never happens. Never. More like in a day or two. If that.
Buyers beware....beware,,,

Hi whit616,
We have reopened your private support case. Please access your case thread by following the instructions we have posted in your original public thread, HERE.
Please note that you need to access the private thread and respond to the agents' requests. The agents cannot begin to assist with your issue until they hear from you.

Broadband dropping out with Homehub 3

A normal 6Mb/s + service drops out several times an hour with no connection for several minutes. I have spoken to a BT customer care engineer, restarted the modem etc with no success. Wireless indicates a strong signal at all times.
Same problem with ipad, and android tablets.
Any suggestions?
Solved!
Go to Solution.

Thanks I'll do that.
Here are the figures:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:20:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.1 dB / 24.0 dB
Line attenuation (Down/Up):
19.7 dB / 9.5 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 148
CRC Events (Down/Up):
57419 / 169
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
913659 / 159
Error Seconds (Local/Remote):
10422 / 2439
Speedtest;
Download speedachieved during the test was - 7.05 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

Is anyone got problems with iPad 2 and iOS 8 ? My service provider keeps dropping out. I have to restart it everytime any way I can fix this

Has anyone upgraded to iOS 8 and have found that the service provider keeps dropping out? I have to restart my iPad to get my service back. Only happened after upgrading! Would love A fix for this.

I'm not going to say that you won't find an easier solution than the one below, but I would recommend it as the "ultimate" solution.
keithfrommariettaOct 12, 2014 3:25 PM Re: IPAD2 very slow after IOS 8 upgrade
Re: IPAD2 very slow after IOS 8 upgradein response to pacoKAS
SOLVED: IOS 8 Issues on iPad 2:
I just returned home from a visit to the Genius Bar. Like you and many others, when I upgraded my iPad 2 to IOS 8, it became practically unusable. It was VERY slow, lagged whenever trying to to do anything. Lots of screen freezes and apps spontaneously crashing. I was convinced that the processor on the iPad 2 just couldn't handle the new IOS and I went in to see about restoring to IOS 7.
Thankfully, I was hooked up with a very sharp guy at the bar. The problem is not with the OS, it is with it being an *upgraded* OS. He used the analogy of when you had an older Windows computer and how over time (and over upgrades), they just tended to get slower and slower because of all of the garbage that was carried forward in the upgrades. At those times (and if you've ever had a Windows computer, you get this), the only thing that would speed it up would be to wipe the machine and do a fresh install of the current OS and then reload your apps, and the viola, everything would be fast again. Well, it turns out that IOS can suffer the same problems.
THE FIX: FIRST, be sure you have a current iCloud backup of your device. Connect your iPad to a computer that has a clean fresh copy of IOS 8 on iTunes (this is best done with a computer other than the one that you sync your device to because you DO NOT want to restore it from a back up just yet). Ideally, if you do this at an Apple store you'll be assured of the right version there and someone to answer any questions you might have along the way. You then hold the power and home button down to hard-reset the device and continue to hold them down until it reboots into recovery mode. You then follow the instructions on the computer to reinstall the OS on the device (which wipes everything from it and then reinstalls a clean copy of it). Once this is done (which only takes about 15 minutes), your device will reboot and ask you to set it up. Answer the questions about language, location, etc. and continue until it asks you to log into your iTunes account. Once you do that, it will ask if you want to either 1) Set it up as a new device, 2) Restore from iCloud, or 3) Restore from iTunes. Choose (2), restore from iCloud. This will ensure that it brings down "clean" copies of all of your apps and preferences rather than the potentially corrupted ones that might reside in your iTunes backup. That's it! It will take a few hours depending on how much data and apps you have, but I am happy to report that my iPad 2 is now running IOS 8 and it's running as fast as it ever did when it was brand new!
To sum it up, this process 1) Wipes your device and the garbage causing your problems, 2) Loads a clean and bug-free version of IOS 8 to your device, and 3) restores your apps and data so that it looks just like it did before the wipe, with the exception that it works now! :-)
Note also that by following this process you don't have to go through the painful and laborious process of reloading all of your apps, data and/or settings. iCloud takes care of all of that for you.

How To Use Your Own Router with Out Loosing Verizon's FIOS Services

How to use your own router with Verizon’s FIOS Service
First, you need a basic understanding of how FIOS works but unfortunately there are two types of FIOS systems out there. All of the systems utilize a fiber optic cable to bring TV, phone and internet to your location over one optic cable. In addition these systems provide interactivity including widgets, remote DVR, movies on demand and so forth via an IP (Internet Protocol) signal. Your STB (Set Tip Box) requires both a video and IP signal. The IP signal is necessary for all of the aforementioned interactivity. The fiber cable terminates at the Optical Network Terminal or ONT for short. The ONT converts the optics into a digital signal that can be utilized by ones equipment. From the ONT your video, phone and internet are provided to the location. This is where things can differ as the internet signal can be provided via a coaxial (MoCA or Multimedia over Coax Alliance) or RJ45 Cat5 (Ethernet) cable. It is important to identify and understand the differences of these two setups. In my case I have my internet entering via Ethernet cable, which in my humble opinion makes things a heck of a lot easier.
How does one tell the difference? In most cases it’s rather simple; just look at the Verizon’s router WAN (Wide Area Network) Port. Does it have a RJ45 (Ethernet) or Coax (TV cable Cord) going to it? If the router’s WAN port doesn’t have a coaxial connector then one will need to convert the MoCA signal into a usable Ethernet signal that routers understand. The easiest way is to use Verizon’s router as a bridge. In this method the Verizon’s router simply converts the signal and passes it along to your own router. The challenge is to try to maintain the interactivity that FIOS TV provides. Because of this one needs to supply the IP routed signal back to the FIOS router. There are multiple methods for doing this and I would recommend investigates which one make the most sense.
In my particular case the IP signal was provided by Ethernet. Again there are various ways of installing one’s own router. The hardest is to utilize Verizon’s router as a bridge. This setup requires configuring Verizon’s router as a bridge and also creating a VLAN (Virtual Local Area Networks). In addition one needs to set up their own router so it will work with the various routing tables and networks. For me this is too complex for the average person and it can be difficult to trouble shoot if something goes wrong. Please consider that Verizon will not support utilizing third party routers.
The easier method is to request an Ethernet signal (if you don’t already have one) from their ONT. I would highly recommend getting your hands on a NIM or Network Interface Module. This device is used to convert Ethernet to Coaxial so it can be fed back to your STBs. These can be purchased online and Verizon technicians can be a valuable resource with these sorts of acquisition. At the very least they can point you to the right direction. Once you have a NIM the rest is rather simple.
Log into the current Verizon Router.
Located the router’s MAC address and copy it down.
Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.
Look at your current device list, typically found on the home screen. Copy down your STB MAC and IP address.
Example:
IP-STB1
Connection Type: Ethernet
* IP Address: 192.168.1.100
IP Address Allocation: DHCP
*MAC Address:                07:73:fFe:ad:8b:3f
* Things you will need to write down
Go to the network section and look for the main Ethernet connection. Select this and then select more setting, typically found at the bottom. Release the current lease.
Remove the Verizon router
Install your router
Connect the NIM by plugging in an Ethernet from one of the routers LAN (Local Area Network) ports to your NIM. Then connect the coax cable, the same cable that was used by Verizon router.
Set you DHCP routing IP pool to accommodate Verizon’s STB IP’s (note their IP’s start at 192.168.1.100)
Go to DHCP section and reserve the STB IP’s by inserting the IP’s and MAC addresses. This shall ensure that nothing else utilizes the same IPs as the STBs thereby preventing IP address conflict.
Add the port forwards from Step 5 above.
Clone Verizon’s Mac Address utilizing the info from step 2
Finish setting up the router in typical fashion.
Unplug and re-plugin your STB’s and test functionality. It’s best to try using a widget or Movie on demand function.
Note: if the new router can net get an internet signal contact Verizon’s support and have them release the IP and reset the ONT.
EVERYTHING should be working at this point.

3 Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.G
Your display obviously is not like mine as mine does not dosplay the port associated with the ip address
whatever, the STB's start at 192.168.1.100 and icement by 1 for each
the port addr's will be 63145 alo incrementing by 1
there is 1 entry for each in my pf list
however each ip addr also has a port entry starting at 35000 also incrementing by 1 for each ip addr
For some unknow reason these are duplicated e.g I appear to have 11 entries exaactly the same for each stb and as the fios services rules have no action switc there is nowhere to delete the extraneous garbage.
Why do you clone the mac addr??

Help everytime I shut down or restart my computer my internet service goes out!!!

I have a desktop HP Pavilion Intel Core Quad
its Windows 7 and my internet service provider is Time Warner.
It is not a wireless connection.
For a few days now everytime I shut down or restart my computer my internet service goes out and I am unable to access the intenet. I get the error message "unidentified network no internet access" I do not even want to shut off my computer for fear of losing the internet access. The most recent time this has happened I called my ISP to reset my connection. I have never had to do this before so I am not sure whay is going on?
Anyone have any insight or ideas to fix this?

Your PC won't automatically choose a public network since your PC is not autonomous.
If you are using wired CAT5 connection, then your network is whatever internal adress the internet modem or router has provided. If the only thing your PC is connected to is your Time Warner router then the identified network comes from the router.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Internet Connection Sporadically Drops Out

This problem has been ongoing for several months now. Usually one or more times a day the internet connection will drop out, usually for a few minutes at a time. Sometimes I get the yellow triangle in the taskbar, other times I don't. I've gone back and forth with customer service several times. Earlier this week they replaced my router to no avail. They now tell me there are no connection drops or errors in the event logs and have tried to blame my computer/NIC. I explained to them that it's not the connection between my NIC and the router that is breaking, but rather the connection between the router and the internet, or the connection between the router and the FiOS box. Either way it's on the other side of the router. I don't know why it doesn't show up in the event logs, but it is just about a daily occurrence. So far the haven't even offered to sent a tech out. I've gone back and forth like four or five times now, and I know the customer service reps are just trying to help, but so far it hasn't done any good. The issue obviously needs to be escalated, so I figured I'd try here first. Does anyone have any ideas on what the problem might be? Has anyone else ever experienced this problem and been told there's no flags or errors in the event logs? Thank you for your help.

Hi Munich2013,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Broadband Drop Outs

Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!

Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

DSL dropping out

Our low-rent DSL service (768k) has developed problems over the past month. After five years of NEVER GOING OUT NOT ONCE, the DSL service for our house has started to drop out several times a day for hours at a time. We have a Westell 327W modem connected to our PC by a wire. We don't use the wireless.
Our DSL light comes on and flashes but the Internet light goes dark or (sometimes) red. Verizon confirmed it after an hour-long phone call. It is most annoying that every communication with them requires us to go through the entire process every time (do you have line filters? ) You would think that a they would be able to pull up a record of any of our communications over the past month but, no. We hate them, of course.
They were supposed to come out this morning but the truck was sucked up by a UFO (OK, Verizon actually did not give a reason for their no show).
We also have had heavy static on our voice line during this period, which we are assured has nothing to do with our DSL problems. The static and DSL problems began about the time our neighborhood began to get wired for FIOS. We are assured this has nothing to do with our problems.
Would I be so paranoid as to think they would deliberately degrade our service to 'force' us to switch to FIOS? They have given me little reason to believe otherwise.
Message Edited by Josey23 on 01-20-2009 01:07 PM
Solved!
Go to Solution.

Believe me, were not out to degrade your service, however; installing Fios is a huge undertaking and sometimes cables or terminals get bumped. As for the condition of your line ...it could have a direct reflection on the dsl service you recieve. If your having static, contact the regular repair....also keep the ticket going for the dsl department...
If your line condition is suffering, so will your Dsl on most occassions.

Error Code EF01, Video and Digital Audio Dropping out

To whom it concerns,
A customer of mine is having problems with his Fios DVR. He will be watching TV through his Integra DTR 40.3 receiver, connected via HDMI cable and his picture and audio will just stop. This is always accompanied by a code that displays on the front panel of the DVR which reads EF01. The customer is usually able to restore picture and audio by performing a power cycle on both the AV receiver and the Fios Box.
There have been numerous occasions of this problem occurring. Sometimes it happens quite frequently, (once every 10 min) other times much more infrequently. Also the problems vary in their severety. Sometimes just the digital audio will drop out but the pitcure will remain. Other times the picture and audio will go out and they will damage the HDMi input that the Fios box is connected to, rendering it unusable. We have since repaired the Integra recevier twice. This last repair we haven't had an incident for 3 months, now we are back to losine Audio and Video.
The customer initially had the Fios DVR replaced, but as the incidents kept happening, we tried repairing and replacing the AV receiver. I keep coming back to that error code because I don't know what it means and nobody can explain to me if it has any significance or bearing on the problems we are having.
Does anybody know what the EF01 error code indicates on the Fios DVR? Has anyone had problems similar to the one I am describing, regarding HDMI video/audio loss?
Thanks,
Kelly White

Hey, Jared here.
The EF01 error code means that either the CableCard inside the box isn't getting any signal, or the CableCard isn't sending out any signal. A really efficiant way to see exactly what they problem is, is to take the box to a another location where Fios tv works fine.
There are two possible outcomes:
Either the box doesn't work, and is still displaying the EF01 error code. Than the issue is with that box, and I must be replaced.
The other possibility is that the box works fine. The error code goes away, and the box works perfect. If this is the case, we know it is the coax wires coming from ONT (Optical Network Terminal). And a Service Technician is required to come out and address the issue.

Audio dropping out

I have been working on a project and for some reason towards the end of the project the audio has dropped out when i have not touched it anyone got ideas?

To determine where the problem is we will need a little more information. Are you using a HD box on a HD television? Also who is the manufacturer of your television?
Perhaps you might find this past thread similar to your problem… "Intermittent Audio Dropouts on FiOS TV." The problem here was a necessary update of the televisions firmware. Once the firmware was update the problem was resolved.
Erik
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Audio Drop Outs Last Night on "Goldmember" in HD

Hello Techies, All in all, seeing as I was the chump who had to shell out $600 to get the first gen DirecTV dishes, FiOS is absolutely awesome. I have 2 HD STBs and 1 HD DVR, all Motorola. I have been a devoted FiOS fan since. The HD STB is the QIP 6416-2, the other two STB's are vintage 2009 w/HDMI. Every piece of AV gear in my home is Sony (ES when available), the TV giving me the trouble is the one watched the most, so I can't be sure if these issues are plaguing the other two Sony XBR's or not. The TV that lost the sound intermittently last night while "Goldmember" was playing in HD is a pre-1080p Sony, a KV32HS510, which is a tube type set with the 1080i DVI HD input. During "Goldmember" the sound would drop out for approx 5-7 seconds, then come back on. This occurred for the 70 or so minutes I was watching it. Did anyone else have this same problem? Not to muddy the issue, but very infrequently the screen will turn to a white snowy granulated appearance, but the audio will be unaffected. I simply reboot the STB and everything returns to normal. I was also getting some image pixelation during the last HD showing of "Clash Of The Titans" as well. The TV/STB combo that is exhibiting these problems is the duo furthest from the FiOS router. None of these issues are all that important, but I have checked for loose connections, gone over my TV and STB settings to verify nothing had changed, and all seems well. Any ideas from the Tech Gurus would be most appreciated. FiOS rating IMHO, out of a possible 100 = 99. P.S. I've been at this high end audio and PC stuff for a long time, ( anyone remember MS-DOS, and the sanity testing WFW 3.11?), so please don't hesitate throwing some ideas around involving intricate fixes. Thanks In Advance, Apologies For The Verbosity... Mac

While it was playing did you test the channel on other TV's in your house? Also have you had other audio dropouts on that or other channels?
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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BT Infinity dropping out constantly

I've had BT Infinity since April had some teething problems when I realised the speed drops when using wifi/home plugs and got equipment ungraded to help with this although there's still a drop in speed when not directly LAN cabled in (which is difficult if not impossible in my property).
Anyway I accept this since BT are getting 80mps to the router.
Next problem is that from around the end of June my connection started dropping several times an hour. When it does this new pages go blank or I can't connect. Lights at the hub remain constant as if no problem there. This happens even when I'm cabled in (LAN) so know it's not a wifi/home plug issue.
I've been through customer service several times, we've checked settings at my pc/laptop, we've reset home hub. BT then suggested I needed HH4 which was released only weeks after I had my FO upgrade but to get it I either had to pay over £100 or go into a new contract. At the time I was so desperate I didn't notice I was being moved from free calls 24/7 to free calls only at weekends. Anyway I was put into the new contract and didn't read the blurb because I trusted I was being kept the same or equivalent and I just wanted my broadband to be fixed. The HH arrived and it still was dropping out. BT said must be faulty HH4 so sent a replacement. Same thing happening with new one.
I'm pretty much fed up and wish I'd never upgraded, it's been problem after problem. I still have iplayer interrupted and half the time I am sitting here waiting for the thing to reconnect.
I have spoken to a couple of other people and they say their FO (FTTC around here) is also dropping out but they don't seem to be complaining. Is this something to do with too many people on the network - some times of day are better/worse than others.
I am really fed up of this, have spent a long time trying to fix it and just wish BT would say "Yes it's our lines" but everytime they say the line test comes back fine. People in my area are crying out for FO but I don't think it's as good as made out.
I've not changed anything in the time that it took for it to start dropping out (well apart from upgrading wireless cards and home plugs), I just got up one morning and it started doing it. I am now in a contract which doesn't suit my calling pattern, and that I can't get out of to go anywhere else, and I feel if I did the service would just be the same anyway. Every time I see a BT Infinity advert I feel very frustrated. My copper wire service was better, slower but it was consistent.
I have phoned and even used the email service to complain about this, but all I got in reply to the email was a phone call when I was driving and unable to use my phone, they left voicemail and sent an email which basically said you knew the T&C of the new package from the email we sent when changing to it, and BT Infinity is dealt with by the technical help which you can phone on 0800...........thanks BT.
Very annoyed and fed up.

I posted on the other thread because I thought the problem was similar and because despite there being plenty of other replies on other threads mine hadn't received a reply yet and was falling off the front page. Apologies for my impatience.
Sorry if it looks like I posted contradictory information for clarity this is the situation.
I didn't have any drop outs when I switched off the hub and connected my laptop directly to the modem with the LAN cable.
When using the HH4 I get constant drop outs both when cabling in via LAN to the hub, or if I use wifi. So it's not just a wifi problem the drop outs happen when I cable into the hub and infact there's only one device I use wifi (laptop) and whether I LAN or not when the hub is used I still get the drop outs.
The drop outs started in June when I had a HH3, so BT went through all the resets, channel changes etc and sent me a HH4 which involved me entering into a new contract. There were still drop outs so I went through channel changes, reseting/restarting the hub, still drop outs so they sent me a replacement HH4. It's still dropping and doesn't matter whether I connect via LAN or wifi the drop outs still happen just the same. The only time they stopped was when I did what was suggested on the other thread, turned the hub off and connected via the modem. Since then I've reconnected the hun and back to the usual drop outs which are around 3 per hour.

Flash Player Drops Out Internet Connection of Other Programs

I'm having terrible problems with Flash Player X. Everytime I connect to streaming video using Flash Player, the movie plays OK for about ten minutes then Flash Player doesn't allow me to connect to the internet with other programs of other windows and drops out any programs already connected. I can either surf the internet or watch a movie but not both. I've tried re-installing the software, done every configuration of my system and firewall that I know how but still can't get rid of this problem. I've tried all the suggests in other threads but to still no avail. I could use some help on this issue.

No, Verizon doesn't automatically share your wifi connection with strangers. The cable company that serves Long Island is now doing what you described. They have guest wifi automatically enabled on their latest routers but FiOS does no such thing. If you would like to try to get some help with your varying speeds from fellow users here, start another thread and provide more details. Include what part of the country you're in; if you're measuring your speeds via a hardwire (Ethernet) connection or wifi; and what model router you have. I can tell you that with the rare exception of a few hours outage we had a few days ago, I consistenly get over 80 mb/s up and down on my 75/75 plan. That's the way FiOS should work and does for me. BTW, you should be able to go to the setup pages for your router in your router and see what devices are connected to your local network. Sign in at 192.168.1.1 on on the home page you'll see "My Network" where all devices connected will be shown.

FiOS service drops out everytime it rains

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