FIOS & Vonage

Hi,
I am thinking about making the switch to FIOS from TWC (I received a great triple play offer in the mail), but my only real concern is I currently use Vonage for my phone service and I am really happy with them. If I switch to FIOS from TWC, are there any issues with the two? I have read conflicting information online that there are problems using Vonage with FIOS as the ISP.
Thanks

OK so for the other end of the spectrum, I've had FiOS and Vonage for years and had no problems whatsoever. IMHO and experience, FiOS has been FANTASTIC! I've always had an excellent experience with the service. Now over the years I have upgraded a few times and downgraded all the way down to $10 basic local only using the TV Tuner up to what I have had the longest, which is Ultimate HD. I had been on the multi-room DVR since it became available and just yesterday installed my new boxes that came when upgrading to the new Quantum Premium TV service. I have the 150/50 internet now since the beginning of May... NOW, during each of those upgrades and downgrades there was some sort of SNAFU and for some reason something was wrong and not working for a day or a weekend until Monday cuz it's a holiday kind of thing. BUT, once the service was up and running then it worked flawlessly without fail EVER. I freaking LOVE FiOS. I manage 238 apartments and we have Comcast, RCN, an Verizon FiOS service available to our residents. I both experience myself and see and hear from the experiences with each company from our tenants, and the feeling is mutual. I have been here 10 years and had Comcast for half and FiOS for half.
OH LOL... I just realized I don't have Vonage anymore.... it's OOMA now tee hee. Well you get the dirft...

Similar Messages

Process for porting phone # to FIOS?

Can someone point me to instructions on how to port my # from Comcast/Xfinity to FIOS?
We had FIOS for years until five weeks ago, switched to Xfinity and ported the home # I've had for 10 years, then switched back to FIOS yesterday. During the ordering process with FIOS we were clear that we wanted to port in our #. During the last contact with FIOS before installation they told my husband to wait a week after switching to call to port the #, and the installer yesterday issued us a new # (which he said would be temporary). FIOS service was closed by the time the installation was done yesterday, and is closed today. What is the process for porting the #? Is there a place online we can do this when FIOS is closed? How long before Xfinity releases the #? If I lose this # that is connected to basically every other account I have, I will be furious.

In March I switched my phone from Vonage to VZ digital voice. I did this so I was able to get a better bundled price.
I informed the VZ CS that my intent is to move my phone from Vonage to VZ. They told me that it will take 5 days for this to occur and a truck roll would need to be scheduled. On the day of the appointment my number continued to work with vonage. The VZ tech arrived, wired up the home phone line to the ONT and the phone line was dead. She went to the truck and whatever magic occurred she returned 5 minutes later and told me to see if I had dial tone. Upon picking up the phone there was dial tone. I called my cell and it displayed the caller ID of my phone. I then called my home phone and it worked too.
Since you already have dial tone I'm sure no truck roll will be necessary. I do understand there is a 5 day porting process but once you call TS and tell them your intent it should be pretty straight forward. When I plaecd my original order it was documented on that order. Not sure if this helps but hope it does.
Jim

Linksys verizon vonage = headache (Help, please)

So here's a brief rundown of what's going on. I've had my Verizon fios connection as well as vonage running through my old Linksys wireless b router. Today, after years of reliability, my router bit the dust (nobody was able to connect to the internet, but connecting the computer directly to the Fios line seemed to work fine.)
So figuring it would be less hassle if I just bought the same thing and connected it the same way, I went out and bought the wireless G broadband router. I get hit home and try to connect it the same way. I get my internet working on the primary computer, but the computers with recievers and the vonage system refuse to work and when I try to use the little help guide thing, it keeps telling me my computer is connected to a different router! So I go through the setup again and it keeps doing the same thing. Verizon told me it's not their problem and to contact linksys tech support, which put me on hold for fifty thousand years. Here is basically how it's set up:
The fios line comes into the room with the main computer. It connects directly with the Linksys router into port 1. Port 2 runs from the linksys router into the computer, and the internet port runs into the little linksys voip thingy for vonage. Then, i have 2 other computers which are connected to wireless recievers and basically pick up the network. I can't figure out what to do. The wireless router seems to want to be connected to a modem, but there is no modem and there never has been. Any help would be greatly appreciated. I'm at my wits end here.
Thanks.
(Edited subject to keep threads from stretching. Thanks!)
Message Edited by JOHNDOE_06 on 10-03-2007 06:59 AM

1) connect the FIOS line to the router's internet port ...
2) from the computer on the router's port # 1 , access the router web ui using http://192.168.1.1 ... the default login password is admin
3)if you get nothing using http://192.168.1.1 , disconnect the FIOS line from the router
4)reset the router for 30 seconds...do a power cycle
5)try to access the router again using http://192.168.1.1
6)if successful , change the router's local ip add to 192.168.2.1 and save the settings...do a power cycle
7)connect the FIOS line to the modem's internet port
8)check whether the internet works now ...
9)change the wierless settings on the router and try connecting from the wireless computers ..

Verizon Fios rep says that I can not port my number.

I had Verizon number for about 14 years and I recently moved to a new house and got Fios. When they signed up for Fios triple play on phone, the sales rep said that my number will be transferred to my new location. Meanwhile, I was given temporary number. Installation was done and I was told that the old number be active by 5pm that day. Did not happen. Called verizon back and they said it would take another 24 hrs. No success and I called back. Same response again and was told to wait 2 days now. Called again and finally spoke to someone who said that she will straighened everything out and will call in 48 hrs. Got no response on 3rd day so I called back. By now, I must've called about 4-5 times regarding this issue. Finally, they told me that after sending trouble ticket, back end department told them that the number can NOT be transferred. They said it is copper based line and can not be put on Fios network, which is digital network. I told her that Vonage said they can port it and she said they can NOT port it either, because it is a copper line number. I had spoken to Vonage before getting Fios and was told that they can port it without any problem. Just to confirm again, I called Vonage and I was told that the number is portable. I want that same number but Fios won't give it to me. Feels like they told me they could port number originally just to get my business. Did anyone else have same problem? Any way to resolve it?

Since we haven't heard back from you, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Distinctive ring vs. new line vs. adding VOIP service like Vonage or Ooma

I'm currently a FIOS/phone (double play) customer. I need an additional phone number and am considering my options (getting a new line put in, signing up for a new VOIP service like VOnage, going cheap & just getting distinctive ring), trying to understand everything and weigh the costs/functionality/gotchas.
"Distinctive Ring" is a new option I just learned about, and it seems the easiest, and definitely the cheapest (around $5 extra a month). However it also seems the most limited and there are a few things I don't understand for 100%.
If anyone can answer any of these questions I'd appreciate it:
- Can you setup SEPERATE voicemail greetings for the existing landline vs. the new "distinctive" ring number? Or would everyone calling hear the same greeting?
- If only same outgoing message can be used, then I assume that each number uses the same voicemailbox, but can you setup different mailboxes for each line in a different way, like having your outgoing message say "Press 1 to leave message for Herman or press 2 to leave message for Granpa", thus create at least quasi-seperate voicemailboxes based on who the person was trying to call? And if so, how?
- As I understand it not all phones support "distinctive ring" - so how can I findout which of my existing phones do support this (other than signing up for the service then calling myself and seeing how the phones behave)?
- Is there any way for my callerID boxes to show which # it is that is being called instead of just who is calling?
- And is this true, that calling out I would only be placing calls from my original line, that for example on callerid of who I am calling, even if pressing callback on my phone and they called my new second #, they would see my original #, not the new one?
Thanks for any hints.

Hi, the only tip I can give you is as far as testing if your phone is compatible with distinctive ring you could try one of two things, neither of which are free unfortunately.
1) Call a number that is busy and then use Repeat Dial (*66) to let you know when the number is free. You will get a special ringback when the number is no longer busy.
2) Try dialing *61 on your Verizon landline phone. In many states you will reach a feature called either Priority Call or Selective Distinctive Alert. If you add numbers to the list, when those numbers call you there will be different kinds of special rings on your phone.
Again, there will be charges on your Verizon bill to do either of these. If you use *61, be sure to clear your list and turn off the feature when you are done so you will not incur any further charges.

IPS Modem to Vonage router to Time Capsule to Airport Express. Now I want to add a guest network.

I want to set up a guest network.
I understand that there can only be one main router and the others should be in bridge mode to set the guest network feature on the Time Capsule.
If I set the Time Capsule from bridge mode to "DHCP + NAT" then I lose my internet.
Since I think the Vonage router is set as the main router how can I swap that function with the Time Capsule or perhaps that cannot be done.
Please let me know what I should try or whether to give up.
Thanks.

Thanks. I understand you want to "swap" your Vonage box with your Time Capsule. That will require re-enabling the Time Capsule's DHCP and NAT as you already attempted and explained in your original post, connecting the Time Capsule directly to your modem, and installing the Vonage box "downstream" of the Time Capsule by connecting it to a Time Capsule LAN port.
I assume you using your Mac wirelessly, that you have cable Internet (as opposed to DSL, FiOS, satellite, or office / school wired LAN), and that right now everything is working including your Vonage telephone service. If any of that is not correct, stop here and let me know.
You should also print these instructions, since you will be unable to communicate with either your Mac or your phone until you are finished and everything works correctly. If all else fails you may have to begin all over again with a "hard reset" of both your Time Capsule and the Vonage box and reconfigure them completely. Any Time Machine backups already completed will not be affected though.
Then:
Power down your cable modem: unplug it from the wall receptacle.
Disconnect the Ethernet cable linking the Vonage box and the Time Capsule. Set it aside for now.
Disconnect the Ethernet cable end attached to the Vonage box's blue port, and connect it the Time Capsule's WAN port instead.
Take the cable you set aside and connect the Vonage's blue port to one of the three Time Capsule's LAN ports.
Power up your modem and wait a moment or two for it to complete its startup sequence.
On your Mac, open AirPort Utility and reconfigure your Time Capsule's Router Mode to "DCHP and NAT" as you did previously. Update and allow a moment or two for it to reset.
Verify that you can use your Mac to load web pages and that your Time Machine backups continue to occur as usual.
Should something not go as expected and you need to make changes, be absolutely certain to power down your modem before changing what you connect to it.
Next:
The following Vonage video will illustrate the remaining steps particular to the Vonage box: Set Up Vonage Box With Router
Review their tutorial and make sure all its instructions make sense for what you have. If something doesn't, write back and I'll try to figure it out.
... how to make the vonage router a bridge.
Unless you want to use the Vonage box's LAN (yellow) port to connect an additional wired computer or other network it's not necessary to reconfigure it as a bridge. The Vonage's router will just remain unused.
If you want to do that though, you must log in to the Vonage box's configuration web page. Its address will be assigned by your Time Capsule, sequentially: for example if your Mac's IP address is 10.0.1.2 your Vonage box might be 10.0.1.3 or something along those lines. You may have to experiment to find out what it is (see Note below). Once you find it though, you will be presented with a login page resembling the following:
Its default User Name is router and so is its password. Click Go to log in.
Once there, navigate to Basic Setup > Local Network Setup, and change DCHP Server to No as in the following:
Click Apply and you're done.
Note: just like all non-portable network devices, it makes sense to assign the Vonage box a static IP address: Basic Setup > Connect to the Internet, and change Connect Using to Static IP Address. You'll have to fill in the fields using addresses appropriate for your network.

Anybody have a Vonage phone?, anybody have a Vonage phone?

I don't know what more to do to trouble-shoot this.. I have a Vonage phone.. has a router.. before I bought my apple router I had a Netgear router... the Netgear router unfortunatley stopped working very suddenly about a month after I purchased it, tried to trouble-shoot w/Netgear support, they finally said doesn't work, you need to return it..
but before it stopped working the Vonage router worked fine with it...
now purchased apple router and it works fine, but for some odd reason I just can't get it to work with the Vonage router.. you're supposed to connect in this order:
Vonage router -> my router -> Comcast modem..
it just doesn't work.. I have tried all possible combinations.. can't get the Vonage router to work...
does anybody have any ideas?? would appreciate some help.. I just don't know where else to ask..
thank you very much...

I idon't have an AEBS but I do have vonage (and 5 Airport Express devices). And I have helped friends set there's up as well, so I have some experience. I don't see why it should matter which router you are using (mine connects to an Actiontec FIOS router), the vonage router (and there are a number of different ones) should work fine.
The one time I had a setup problem was in misconnecting the vonage router. Forget the model, but it had two ethernet ports. One was just for connecting to your router and the other was to give you an additional ethernet port. If you swap these connections it won't work.
I've always found vonage routers to be simple plug in devices. Which Vonage router do you have?
CB

BEGGING for any help w/ FIOS router problem.

Hi All,
I am a noob at networking and in desperate need of help. I just got FIOS installed for phone, TV, and internet.   I am at my wits end, and the wife wants me to return it all and get cable back. The internet connection they set up is via coax, and I was given the Actiontec modem/router. Since my issue is complex, and I know people will need all the info to help me, I’ll try and break this post down.
My problem: I need to use my Linksys WRT600N wireless router.   All of my laptops have draft n cards, and I also need to connect my (networked) hard drive to it (the Linksys supports a usb connection). I also have many things I need to connect to it. FIOS said I could do this when I called to order, but the techs who arrived said they didn’t know how.
My set up: I have 4 wired electronics, 1 network USB hard drive, Vonage, and several wireless g and n devices that I need to connect to the router so I would really like to keep mine. However I am willing to buy a new item (bridge or access point) if anybody knows one that will definitely work and meet my needs (4 LAN ports, a usb port, and n access). Somebody suggested the “D-Link DAP1522 Xtreme” claiming it won’t have any of the problems I am facing now. If anyone can confirm that please let me know.
What I have done so far: As suggested earlier, I just plugged my router into one of the LAN ports but that didn’t work. So then I tried making the FIOS router a bridge, and that ended up making the TVs not have guide data, or widgets, or VOD (but my router worked). I also followed the directions here… ( DSL REPORTS TOPIC: www.dslreports.com/faq/verizonfios/3.0_Networking#16077 ) but nothing has allowed me to use my router, and keep the TVs getting the guide, widgets, and VOD. It also resulted in me having to call FIOS b/c even after restoring the router defaults, I couldn’t get back online and they had to “reissue me a new ip”. I don’t know what else to do, or even what I’m doing wrong. I have read so many conflicting posts and would just like step by step “noob-ish” instructions that can solve my problem. (Or if anybody knows something I can buy that will just work when I plug it in).
I have been told FIOS won’t support this and not to bother calling tech support.   I’m extremely mad that they lied to me to get me to agree to the install, then only told me this router info after all my lines have been cut. I am posting my FIOS router info below, along with the Linksys router. If anybody could help me, or send me in the right direction id be forever grateful.
My FIOS info is:
Router: Actiontect
Firmware Version:   4.0.16.1.56.0.10.11.3
Model Name: MI424-WR
Hardware Version:   D
Physical Connection Type:   Coax
Broadband Connection Type:   DHCP
My Linksys Router:Linksys WRT600n info located here: LINSYS ROUTER: www.linksysbycisco.com/US/en/support/WRT600N
Thanks in advance-
Best-
Kurt

Here is how I would set it up.
Since you already have your linksys router setup the way you want and some of the equipment may have static IP's I would change the ip of the Actiontec.
Your linksys is most likely 192.168.1.1 which is the same as the actiontec. Change the IP of the actiontec to 192.168.2.1. You now have two networks so to speak.
You plug the wan of the Linksys into one of the LAN connections on the actiontec. Your linksys now should get an ip like 192.168.2.2 on the wan side and hand out 192.168.1.x ip's on the LAN side. The linksys doesn't care where it gets its WAN ip from. You will most likley have to reboot any STB's so they get a new IP from the Actiontc.
I had to do such a setup when I was setting up an Xbox for someone who also had a home medical business. They had a firewall that wouldn't let the Xbox connect to the outside world and no one knew how to configure it. I hooked up a linksys wireless router before the firewall and had the xbox connect to that. The new linksys then fed the firewall.
I would also disable the wireless on the actiontec just because it may interfere radio wise with the linksys. Also do not disable DHCP on any of the routers with this setup.
Message Edited by chartle on 02-13-2009 11:35 AM
Message Edited by chartle on 02-13-2009 11:37 AM
Message Edited by chartle on 02-13-2009 11:38 AM

Vonage and ADT

Will my ADT security system work with FiOS? What about Vonage?
Solved!
Go to Solution.

MIB wrote:
Will my ADT security system work with FiOS? What about Vonage?
You no longer need a landline for ADT. You call ADT and tell them that you no longer have a landline. They'll come out and replace your older phone hookup with a cell device. It doesn't cost extra.
Cell would seem to be even safer because someone can't bypass your alarm system by cutting the phone line.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

How do I use my airport extreme with my FIOS router?

How do I use my AirPort Extreme base station with my FIOS Router to extend my network? I have hard disks connected to my AirPort Extreme and would lik to access them.

Probably can't answer all your questions - but.... I use a Linksys (wired and wireless) router as my primary entry point for FIOS. I use a Time Capsule and an Airport Express as a common wireless connection. So I have two visibile wireless networks and use them both depending on where I am in the house. Both the TC and AEx can be seen either wirelessly or wired from the entire network. Note - the Linksys provides all the DHCP - you set the apple routers as "bridge mode."

New FiOS GigE Wireless 'N' Router has slowed our wireless speed to a crawl...need help!

This past Tuesday I installed the new N router. Also, we upgraded to FiOS Quantum 75/35 (previously 15/5). That was activated the following day. I can't complain about the internet speed to our pc since it's wired. Speed tests showed we were getting what was advertised. :-)
For the wifi, I can't figured out for the life of me what's causing our devices (e.g., our Nexus 7 tablets) to have a link speeds of 65Mbps one minute and then drop down to 5 or even 1. The same situation was happening with my HTC Incredible II phone, but I think that connection was tapping out at 54Mbps. The bottom would just drop out of the signal for some reason. Other times we couldn't even connect back in. The devices would say they're not in range even when they were in front of the router. Not sure if I fubarred the router install or what? I just swapped out the current Fios router for this new one. Pretty straightforward. At first, I logged into the router software with the defaults, but then I changed the the username, pswd, SSID, etc. to match what I used previously. I thought it was working fine the night of the install but not so much after Fios got bumped up in speed the following day. Maybe just a co-inky-dink?
I know you never get the same speeds compared to a wired pc but this seems worse (wifi-wise) than before the new router came along. I've read that the 'N' routers can be finicky to set-up to run properly. Maybe a setting or two is off?
I don't know if the fact that my son's netbook's wifi card is only b/g compatible would slow our network down? At this point I'm grasping at straws! I talked with tech support last night for 40 mins to no avail. I got the usual story about wireless devices running slower than wired ones, that these smaller devices aren't capable to maintaining higher speeds (which I'm not sure I agree with 100%), the more active devices you have slows down your network, etc, etc. I get all that. But something is going on or actually, it's not. LOL!
Why I don't agree with the above statement I mentioned is because I have my tablet at work now and the wifi speed is 54Mbps and it's constant. So it seems to have no problems with this speed, unlike what I was told over the phone.
Let me know if I can provide any further technical details that'll make it easier to help diagnose our wifi issues.
Thanks for listening to me whine ,
-bill

Thanks for the help, Hubrisnxs.
Here's an update since I got home:
Nexus7 (N7) took a min or so to connect to wifi when I got home. When it did, speed said 65Mbps. So I ran speedtest.net and got 27/20. Shortly after that I tried again but it was hesitating. I checked the speed and it was down to 5Mbps. Brought it upstairs to router and pc, and eventually it was back to 65. Ran speed test a few more times with similar results. I did notice that the connection would intermittently come and go. Not sure why. Looking at the wifi section on my N7, it says our network is out of range and the N7 is 2' from the router. Every now and then my network will go to the top of the list and it'll say it's obtaining ip address, then secured with wpa/wpa2 psk and it's locked in. So I hit the connect button and it's out of range again. Of course, while I was typing it decided to connect after 10-15 mins of trying/nothing. Says, signal strength excellent, 52 Mbps. Spoke too soon. It's off again. Crap! Back on again but speed was 19, now 5.
I did check router settings and this is what I have:
Performance mode ('n')
WPA2 AES
Channel 1
nonbroadcasting SSID
Maybe I'll try channel 11 next.....
Just for the heck of it, here is the results from verizon speed test on our pc (wired of course):
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 34.66Mb/s
running 10s inbound test (server to client) . . . . . . 84.24Mb/s
------ Client System Details ------
OS data&colon; Name = Windows XP, Architecture = x86, Version = 5.1
Java data&colon; Vendor = Sun Microsystems Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 1045440 bytes.
622 Mbps OC-12 link found.
Link set to Half Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 41.51 msec; the Packet size = 1452 Bytes; and
There were 72 packets retransmitted, 2254 duplicate acks received, and 2281 SACK blocks received
The connection was idle 0 seconds (0%) of the time
This connection is sender limited 91.83% of the time.
This connection is network limited 8.17% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [] but Client says []
-bill

New FIOS customer with dropped VOIP calls and Internet connection

I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
My VOIP (Ooma) connection constantly drops and re-connects during conversations
I've had random Internet connection losses, which picks up again after a few minutes
My home alarm starts chirping every once in a while
I've contacted Verizon several times due to these problems and have received varying answers with no resolution of the problem.
The first time I spoke with support, the tech logged into my router and changed the WiFi channel saying that would fix the problem. It didn’t.
The second time I contacted them, the tech ran a bunch of diagnostics and said everything looked fine so it must be an IP address conflict with my devices, because I had a couple devices using static IP addresses. He said everythinf should be DHCP and the last two digits could not be higher than 99 (192.168.1.99). He said FIOS does not support 3-digit numbers at the end.
So I changed all my devices to DHCP and ran some online VOIP tests. It showed a packet loss of 2-5% and MOS score of 1 (which is bad). I was still getting dropped connections, so I disconnected all devices and connected just one computer to the router and tested again. I was still getting packet loss.
Then I called support a third time, this time the tech said there were no 2-digit IP restrictions and that he was detecting there was no UPS baterry backup for the ONT which was probably causing the problem, so he dispatched a field tech to my house.
Today the field tech came (same guy as before), he took one look at the box and said it was too close to my Electric meter and the RF from the meter was causing interference to the FIOS connection and resulting in dropped connection.
He moved the ONT to another location and said that should fix it.
Well, I'm still seeing packet loss and low MOS score when I run the VOIP test.
I don't know how much of what the techs are saying is true and how much is made up stuff.
Has anyone had similar issues and have thoughts on solutions or likely causes for dropped VOIP calls and connections? Could RF be causing this?
I thought going from a 6/1 Cable connection to a 50/25 FIOS connection would be awesome, but this has turned out to be a nightmare, and I may have to switch back to cable if the problem is not resolved.
I would appreciate any help.
Thanks!

Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
The report says MOS should be around 4 for good VOIP calls.
The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
My concern is that I'm getting different answers from different techs at Verizon.
Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
Thanks!

New to FIOS with several video issues

I switched to FIOS from Comcast four days ago and now have several intermittent video and guide issues I never experienced with Comcast. I've read many posts about the new firmware (1.7) which is rolling out this month, and was hoping to get some clarification on whether these issues are addressed with the update. Sorry if I am re-hashing issues already discussed, but I just want to be sure I'm dealing with the same problems as everyone else. The 2 STBs I have are the 7216 and the 7100. Both are connected via HDMI and both are v. 1.6.2.
Issues on both STBs
- Video and audio drops out for a second on HD channels, just a black screen. This occurs sometimes when switching to another channel, and usually does not recover unless I switch to another channel then back to it.
- When switching channels, the channel does not change, even though info bar does change and shows the desired channel (if I switch back and forth between channels it will eventually switch correctly. This issue can occur using the Channel up-down button, the "Last" button, or using the number keypad.) Also, the opposite sometimes occurs - the channel changes, but the info bar takes several seconds to catch up.
DVR (7216) only issues
- Pixelation when trying to rewind live video (video remains live but corruption occurs llike it is trying to rewind) . Going to another channel and then back usually makes normal rewinding possible.
- Signal drops when playing a recorded program (no audio and snow for a second or two). However, it is not the recording itself since it does not occur in the same place if you rewind the recording and play it again. This is almost the same kind of drop mentioned above, but there is snow instead of a blank screen.
I'm debating on going back to Comcast. I love the FIOS features, the extra HD channels, and the deal I got with Verizon, but it is all useless without stable performance.
Any feedback is greatly appreciated. -Mike

MikeC wrote:
Update: Switched from hdmi to component cables and this seems to have corrected the video and audio drops both on live TV and DVR playback. No noticable difference in picture quality. Still sometimes get a very short skip, especially the audio right after changing channels, but nothing significant and no more than what I experienced with Comcast (probably would not have even noticed if I didn't experience the bigger problem).
Still experiencing the same intermittent bugs when changing channels. The 7216 STB doesn't always change channels, although the info bar reflects the switch. The 7100 is the opposite - channel changes but info bar has long delay. Also on the 7216, still have issues backing up live video. It appears that the buffer becomes corrupt now and then. Could just be a bad drive which may be causing the channel changing issue as well. Resetting the STBs and router had no effect.
I should be getting 1.7 update soon and will see if this corrects any of these issues. I will also switch back to HDMI after the update and will post my findings
Most of what you described are supposed to be fixed with 1.7. And as you saw most of it was fixed by switching to the component cables. Those items that are fixed by this are the ones that are being focused on with the 1.7
However, the problem with the info bar not changing in a timely manner. This will likely not be fixed. Those that already have 1.7 still have this issue. Also I've noticed lately that both my DTV DVR and my TIVO are both starting to do the same thing as my 6416 Verizon. (I have DTV with Tivo at another location). All three DVR's on two different companies are doing the same delay of 3-5 seconds when changing channels before the info bar changes. I watch the boards here and dont see any solutions and both DTV and TIVO said it is just a delay in the software on the DVR and that there is nothing they can do about it. It sounded like a cop out but since it is happening with 3 differnt manufactures and on two different companies, I'm not sure where to put the blame on this one.
the short skip that you see when changing channels is normal. usually this is when the resolution of the program changes especially when going from SD to HD. I've seen this on every digital system I've ever used. Dont think this is anything to be conserned about.
The problem with the box not changing channels. This is another story all together. This is one to be worried about and work on correcting. Does it only happen when using the remote? what if you use the channel up and down on the box itself? will it do the same with the other remote from the other box? Have you tried calling TS and had them reset the box yet?
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Error exists between keyboard and chair.

New to Fios: Schedules Recordings and DVR Capacity

I just gave up on RCN in lieu or Verizon Fios and thus far - can't stand the dvr.
1) The capacity is no where near what RCN's was. I had days worth of TV, movies, etc saved and never ran out of space. With Verizon, it's been less than a week and I`m already half full. I don't have a HD TV, but I`m wondering if my lack of space is caused by the recorder taping in HD. How do I check this setting to ensure that everything being recorded is standard definition?
2) The Verizon DVR is really bad at only keeping two episodes of a show, and only recording new/first run shows. Is there any setting to make this work better? I tried to set it to record first runs only of the show scrubs, on any channel (i wasnt sure what channel the new ones are run on) and in two days it taped 10 episodes...

The FiOS DVR has the same 160GB capacity as the RCN DVR.
SD channels are 0-499 and HD channels are 500+. All the SD local channels can be found under 50.
Recordings from HD channels consume 3-6x the capacity of SD channels.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Can I send a family member to pick up a FiOS box?

I just ordered a new FiOS box to get cable in one of my bedrooms, I chose the local pickup option to save on the shipping costs. The account is in my name but I have work tomorrow so I wanted to see if I could send my son to pick it up for me, is this allowed? If so does he have to bring like a note or something?

Welcome to the Apple Community.
Can I setup Family Sharing, add her iTunes account, and share content?
No.

FIOS & Vonage

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