FIOS/VPNs/Actiontec Router issues

I have been with Verizon for over a year now and am still no nearer finding a solution to my VPN issues. I connect to a VPN in the UK for work (in Media) and have major issues streaming video, downloading big files etc etc. From my research on the web I have narrowed the issue down to the following 1- Coax vs Ethernet - I understand COAX is unable to handle certain streaming scenarios, so I have had Cat5 installed running directly to my Actiontec router. This still has not solved the issue 2- Actiontec Router- apparently the router is unable to handle large packets of data and falls over, or in other words, it has ome inherent issues. I have read posts regarding bridging the router with another brand, but as you are still using the Actiontec surely the issues will still be present. Data still has to pass from the ONT into the Actiontec, then to the other router. In my mind as you still have the Actiontec in the loop the issues should still remain. 3- Speed / Quality - using standard Verizon im getting 25/25 no problem. Using VPN i'm lucky to get 2/1, plus a very poor quality and high packet data loss. Due to the above I am at a loss what to do next. My thoughts are.......................... Can I just run the ethernet cable directly into a new Router? Tried running it directly to my laptop but I am unable to connect to the internet. I take it the Actiontec also acts as a modem (great!). I would just use the Actiontec for VOD facets Are there any Quality of Service adjusts I can make to the Actiontec router to improve things? Will adding a second router and connecting a LAN output solve my issues as i'm still relying on the Actiontec? Any help would be great rgds Marc

Just a thought, why not hook it up in the reverse fashion.
Run from ONT to personal router. Daisy chain the Verizon router behind the personal router for the STB's and have all other devices connect to the personal router. All Verizon TV features will still work this way and take the Verizon router out of the internet loop.
Or try and find a Motorola NIM 100 and take the Verizon router out of the loop all together. With the NIM you can hook up ANY router to the ethernet and then connect the NIM to one of the ports. Then connect your coax to the NIM. Bingo, all TV services are fully functional (except possibly the on screen Caller ID and Remote DVR access) But otherwise the guide, widget, and VOD services all continue to work and you dont have to worry about any of the Verizon equipment at all. I personally have mine set up this way. I have a Dlink Gaming router with a Motorola NIM behind it and it works fine. I've not tried the remote DVR access as I've never need it and I dont have Verizon phone so I dont get the caller ID, so I cant check them. But all other Video services work perfectly with this set up and I dont have to deal with any of the Verizon software.
====================================================================================
Error exists between keyboard and chair.

Similar Messages

Bonjour and Verizon Actiontec router MI424WR

The Verizon Actiontec router MI424WR does not allow Bonjour with its default settings.
To allow Bonjour to operate, one must open the Router and select >Advanced>IGMP Proxy. Change the setting IGMP Proxy from Enabled to Disabled, then apply the setting.
This will allow Documents to Go to sync using WiFi, and will probably solve problems for other items that use Bonjour.

Stevesvp is correct: it's an Actiontec router issue. And it's not just with Mac OS X: the same problem happens with other devices that have nothing to do with Apple (TiVo, Samsung TVs, etc). I'm not sure why 10.4 works, maybe it's using an older way of accessing Bonjour (the Bonjour protocol has been undergoing changes to try to address complaints from large network admins about chattiness), but it's not Apple's fault. And this problem doesn't happen with any other router than Actiontec.
The Disabling IGMP Proxy via the Actiontec's "Advanced -> IGMP Proxy" menu works fine and solves the problem.
One complication is that the new Rev I of the Actiontec router removed the link to the IGMP page from the Advanced menu. If you have that Rev, however, you can still get to the IGMP Proxy menu via a deep link discovered by user BigDaddy on DSLReports. Just loging to your router as normal, then use this link, which will take you directly to the now-hidden IGMP Proxy config page:
192.168.1.1/index.cgi?active_page=6059
I can confirm that this works on my Rev I router.

Verizon FIOS ActionTel WiFi Router (possible issue)..WEP enabled

I don't broadcast my SSID.
I have WEP turned on.
I have noticed that sometime, when I come back into range..I am not able to "reconnect" even though the password and everything else seems to be fine.
I setup the iPhone settings with "normal" WEP (not the hex/ascii version).
Sometimes, it comes back..it just takes a while...other times, 5-10mins can go by; and by then I hit sleep->wake, and it finds it ok.
When I go to "choose wifi network"..I see it pop-up, I try to select it..and get "Unable to connect to <wifi location name>"
Thoughts/ideas? Anyone else having this issue with FIOS router?

Ok, I've been on the phone with APPLE 4 times, and got it to work, but then my computers didn't want to get online...
This happened with getting the Nintendo Wii working too...
_--------------- SOLUTION -------------------_
1) Push and hold for 15 seconds, the red RESET button in the back of the ActionTec router
2) After it has been reset, it will now use the WEBKEY and ESSID on the white stickers on your router (on bottom of router)
3) You will have to use these to reset your computer and iPhone settings.
4) Restart your computers, and re-enter new info from ActionTec Router bottom stickers
5) iPhone - Home - Settings - Wi-Fi - See your ActionTec Router now (using the ESSID from sticker) Choose Router
6) Choose blue circle arrow button
7) Choose PASSWORD
8) Choose HEX or ASCII
9) Enter in your WEB password from bottom of ActionTec Router
10) Click JOIN
11) This should now work.... Be sure that the network is full and you see first the mobile strength, AT&T, and then the WiFi signal strength...
Now, it works for my computers, Wii, DS, iPhone, Laptop....

FIOS, Ipv6 and actiontec router

Hello,
As many of you have noticed there is very little information available about Verizon's plans to upgrade FIOS to Ipv6. I have the Actiontect MI424WR Rev C router which does not support Ipv6. Now, I don't even know if Ipv6 is available yet in my area (which is the Maryland Suburbs of Washington DC). So, does anyone know what the status of Ipv6 is and also what will FIOS do for customers who have older routers (which Verizon supplied us) that don't support Ipv6?
Thanks
Solved!
Go to Solution.

Gdaymate wrote:
My Actiontec router is over 3 years old but don't know what revC means? I just spoke to Verizon about a problem I'm having with a brand new flat panel TV that keeps losing the internet connection and the only way to get it back on-line is to turn off the router wait 2 minutes and turn it back on again. Should I be asking for a replacement/upgrade?
Model: MI424WR Rev. I is the newest revision right now, and has the redband around the front and not silver.
Rev. C means Hardware revision C. The Rev. A-D were Generation 1 routers. The in Model and serial number label. The newer routers have more memory among other things, a larger Network Address Translation table, and I believe a faster processor, thus Generation 2. Labeled on the Model Rev E or greater.
If you have one of the older routers Rev. A-D, I would contact tech support and ask for a new replacement. They should not charge for this since your router is obsolete and causing issues. The older routers are fine perhaps at 15/5 speeds, but as the speeds increased along with the number of simultaneous connections customers would make, the older routers started having issues.

Airport Express and Fios Actiontec router compatible?

I have multiple Airport Expresses and an Airport Extreme. Verion FIOS supplied it own Actiontec router which hooks into their Optical Network Terminal. Since the Actiontec router took over, I've removed the Airport Extreme and the Airport Expresses work only to receive iTunes music from my computers. The Expresses do not extend the WiFi signal anymore. The Actontec router is powerful but at the far end of the house, I no longer get a WiFi signal. Previously with my Extreme and Expresses, I could extend the signal wherever I needed it.
I wonder if I can plug my Extreme into a hardwired LAN terminal from the router and use it to create its own WiFi network in the areas of the house where there is no signal?

I wonder if I can plug my Extreme into a hardwired LAN terminal from the router and use it to create its own WiFi network in the areas of the house where there is no signal?
Yes, this is possible if the AirPort Extreme stays permanently connected using an Ethernet cable.
If you want to create one "big" network, use the same wireless network name and password on the AirPort Extreme that you use on the Actiontec router. Setup the AirPort Extreme to "create a wireless network". The Extreme must be in Bridge Mode to do this.
If you configure the AirPort Extreme with a different wireless network name, then you will need to log on to that network separately each time that you move your computer close to the AirPort Extreme.....then log back on again to the Actiontec when the computer moves back near that router.
If the AirPort Express devices are located where they can receive a good wireless signal from the AirPort Extreme....and you need even more wireless coverage.....,the Expresses could be reconfigured to "extend" the wireless signal from the AirPort Extreme like you were doing before.

Connecting linksys to fios actiontec router

About six months ago my family got verizon FiOS. They came in and set up everything and even took the liberty to remove the linksys router I had before. Well, their Actiontec router doesnt really satisfy me as well as my linksys router did before and I would like to use my linksys router instead. Unfortunately, I am not tech savvy and was hoping someone here could help me.
I tried to connect my linksys directly to the actiontec one through an ethernet cable but that did not yield any results. I have also looked on other forums but to no avail - mainly because the explanations given are way above my head and involve words like coax and throwing around abbreviations for things which I do not understand.
If someone who has maybe had a similar predicament to mine or is just knowledgable to this sort of thing could give me a ste by step explanation, it would be greatly appreciated!
please remember I am not very savvy in the technology area, so please dumb it down.
Thanks in advance!

Hi... 1st plug a PC directly to the Linksys router alone. Then on this particular PC... open up internet explorer (it's ok if it says "page could not be displayed")... and type on the address bar just the following numbers: 192.168.1.1 (username just leave it blank, password as a default is admin)...
This process should bring you to a Linksys page... look for something labeled as the "Local IP Address" or the LAN IP Address... if the value is 192.168.1.1.. change this to 192.168.5.1... then save the settings... (page would not be displayed after this.. again that's ok).....
Then go to the DOS prompt (start---run---type in cmd) .... and type the command ipconfig/release (hit enter)... and then ipconfig/renew (hit enter).....
Next connect the Actiontech router to the internet/WAN port of the Linksys router. Then do a powercycle. That is turn off all of the devices... router - modem and PC's.. then turn them on in the order of modem--routers-and PC's.......
After this process, you should now hopefully be online on the PC connected to the Linksys router.......

How can I get my Cisco wireless router to wirelessly connect to my Verizon Fios Actiontec router?

I have Verizon Fios for internet, tv and phone. The Verizon Actiontec router is connected with a ethernet cable into my desktop and the internet is up and running. Now I bought a Cisco Linksys WRT54GL Wireless-G Broadband Router, and I wanted to connect it to another desktop two floors up. I set up the Cisco router according to the instructions, but I'm not able to connect to the internet. It shows that my computer was able to get a Local Network connection, but internet connection keeps failing.... I tried changing the IP address. But I'm confused about the whole thing. Is the Default gateway number suppose to be the same for both routers? Is it possible that the Actiontec router isnt giving off a strong enough wireless signal? I'm open for suggestions! Thanks

Mac or Windows machine?
Is the WRT connected directly to the upstairs computer? I don't think you can use the WRT that way?
Have you had a look here?:http://homecommunity.cisco.com/t5/Wireless-Routers/General-Linksys-Router-FAQs/td-p/4286
I THINK you would have to have a WETxx (Ethernet Adapter) instead?
If it connects to the Internet even breifly then I suppose that means your connected but it may be losing the signal and failng. You would porbably have ot get a WAP(Access Point) and use it as a repeater.
I'm a bit rusty on the names so I hope i got them right, hope it helps.....

Actiontec Router Conectivity Issues (Wireless, Wired, PS3, Wii)

So I have an Actiontec Router Rev E and I'm running into quite a few problems.
Here's the Enviroment:
I live in an APT 1st floor (4 Floors in building) There's about 10+ Wireless Networks that scan in my APT
I have mine set to Channel 1 since the strongest signals have chanel 6 & 11 (Help a little)
So i decided to purchase an Access Point Wireless N to attach to my Router/Modem to solve my wireless issues.
Here's where the problems start.
On my PS3, laptop & router I can't connect on Full Duplex 100 MBPS to take full advanatage of simultanius upstream & downstream I have to set it on half duplex. Causing my wired conections to not take full advantage of the speed.
Doing a speed test I'm def. getting my 35/35 as far as verizon speed test go. But My home network can't take advanatage of this.
So if i plug my wireless router my connections barely get 15 MBPS on download & upload. Samething applies wired connections.
So my question comes down to...do i have a faulty router or am i running the wrong cables.
Any help or suggestions I will greattly apreciated it....as I am literally ready to dump this router out the window and lose my TV Guide, On Demand, and Widgets just to plug a regular router in.

On the duplex issue, the first thing is, both devices must be set to auto/auto or 100/Full. This change must be the same on both connecting devices. You can confirm what the Actiontec router is set to and seeing by logging into router and choose advanced. Then choose Port configuration. Here you will see what each port is configured at and when auto it will report back the speed/duplex of each device configured. I have three devices connected and all are reporting 100 Full.
When you plug the Wireless N router in, do any of your wired devices connect to the new N router too? Make sure any device that is connected to the N router is NOT connected to the wired router.
Report back results of these two and we can take it from there.

Settings for fios actiontec router using coax when adding time capsule as ac router

I would like to set up my new time capsule as my main wireless router on a fios coax-wan internet that is currently using the m1424wr revisiion I router.
What are the settings i should use for the actiontec versus the time capsule and what is the best way to set it up to take advantage of the AC wireless on the TC without losing set top box features providing by the actiontec router over coax?
I got the TC to conenct via WAN to LAN on actiontec but i think that may limit my ability to take advantage of the capabilities of the time capsule.
Any suggestions ont the best set up given I have multiple devices both iOS, OSX and need relaiable coverage of a 3 story town house.
Thanks!
Tim

Best setup is to bridge the TC.. which I think is how you set it up.
I got the TC to conenct via WAN to LAN on actiontec but i think that may limit my ability to take advantage of the capabilities of the time capsule.
You do miss the guest wireless network and BTMM on the TC itself... but otherwise it is the best for everything else.
Tell us if you need these functions.
To cover a 3 storey town house a single wireless router is not going to be adequate.. if you can place the TC on a different floor to the modem that could be very helpful, with ethernet to link the two.
Otherwise you need an Express or two so the coverage can be extended.

New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,etc

New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,switch channel from auto to maybe 6,channel width to 20mhz? Already changed security settings to WPA2. Currently router is running in mixed b and g mode.

If you have one computer running on G they will all run on G. All ROUTERS are backward compatible, in otherwords if you have a group of computers and all of them are N compatible and one or two are G They will all work but the N computers will run at N and those that are G will run at G speed not N.
It can get confusing but really it is simple. The newest is 802.11 AC and ic used with the newest Mac Computers made available in November 2013. So if you have the newest Airport Extreme that is 802.11ac and the newest computers that are AC compliant your speed will be 5 times faster than anything on the market right now.

Losing Connection to FiOS ActionTec router

I recently got FiOS, which came with one of the newest models of router from ActionTec (so new it isn't on their support site). I have the wireless router set for mixed (b & g) mode. I am able to connect with my iMac G5 and connect my AE in client mode for AirTunes, both on 802.11g, with the network secured using WPA.
The problem is my aging PowerBook 1 GHz; it sees the network, logs in, gets an IP, and can operate on the network for 15 to 30 minutes. After that, even if it is downloading something, it stops communicating on the newtork even though the signal is strong, and it shows that it is connected to the network. The ActionTec router control panel does not see it anymore as a network device. Turning off AirPort and turning it back on restores the connection. AirPort is currently the primary network connection.
I have gone through the ActionTec control panel looking for ideas. I have turned off the Ethernet port for this network location. I have tried interference robustness. Again, the machine shows a full strength connection and shows it is connected to my network. There is another network from one of my neighbors, but the other devices are not affected. Also, moving the laptop right next to the router doesn't improve the situation.
Problem started under 10.4.8, persists now. BTW, machine worked fine when AE was set up as the router when I had DSL.
PowerBook G4 15" Titanium 1GHZ Mac OS X (10.4.9) 784MB RAM

Just like the KB said, the only way to get reconnected is to turn AirPort on and back off.
http://yellowmug.com/blog/2006/06/26/airport-problem/
It may also be in the developer tools. I can't remember where I got it. After downloading it. I modified it for my purposes and then had it launch when I logged in (Startup Items). It did the job, but every time the connection goes down, you do have to let the script do its thing, interrupting your work. However, at least it does it automatically.
I finally fixed the problem by getting a new Santa Rosa MacBook Pro. Works like a charm.
Mac OS X (10.4.9)

FiOS Quantum Gateway Router - Intermittent Dropped Connections

I just got this router and incredibly disappointed!! I had the Arcotec.. Excuse my spelling and was having intermittent problems with that but this new a Gateway is herendous!!! I can't believe they charge you a 199 for this. Wifi signal lost constantly. Called tech support.. Now they want to charge me 75 bucks for an extender that they say will help.. Optimum looking better all the time!! Very frustrated.

I am experiencing the exact same issue. My issue also started after i upgraded to their 50/50 plan and swapped out my Actiontech M42xxx for the Quantum Gateway Router. They had me do the following and i am still having the issue. 1. disconnect the coaxial cable and the power from the router2. Reset the fios box in my garage by unscrewing the battery power and removing the battery3. Replaced the router (Verizon did this and the replacement was another Quantum Gateway)4. Replaced the box in my garage (Verizon did this)keleko68 wrote:
Hi All, I upgraded my FiOS service a couple of weeks ago to the Quantum 50/50 service and bought the Quantum Gateway/router (model# FiOS-G1100). I used to use the Actiontec router (model# MI424WR, Rev. I). I've been having issues probably for months with intermittent or dropped connections on both wired and wireless connections. Fast forward to the beginning of December. I called tech support enough to the point of them sending a tech out to look at it. My ONT was old, and he replaced it. I had hoped that this was the issue, but it wasn't. The drop-offs continued. I again hoped the upgrade in service and router would also fix the issue. Nope... didn't. This 'latest, most powerful' router only has two lights on it, one for wireless signal and the other that looks like a globe. The router sits on my desk, so I can watch the lights. While I am surfing around, the globe light will suddenly flash for about 5-10 seconds. While this is happening, my connection drops/stops, and then resumes a couple of seconds after the globe light stops blinking. I also noticed that the globe light will turn red once in a while, but not nearly as often as the blinking white does. It's not really consistent as to how long I can be online before the connection starts dropping. I haven't honestly watched it for a long period of time (in other words, I don't know if it's still doing it while I'm not at the computer). I just notice it while I'm trying to use the connection. Once the router starts disconnecting, it can happen as often as every few minutes. VERY annoying. My setup is:2 Mac laptops (one used wirelessly and one used wired connected to a display)1 Apple TV (wired)1 Apple Airport Express (wired)1 printer (wired) I don't have any cordless phones, powerline adapters, wifi extenders, or other electronics that might be messing with the signal. I use VPN software but haven't noticed a difference with it on or off (I think). Any thoughts as to what this might be or where to look? Thanks in advance. I am still having the issue. there is obviously an issue and either Verizon knows about it and doesn't want to say they know there is an issue and fix it, or they are too dumb to take the time to find out. Each time i call i give them detailed information on the issue and ask them to check their knowledgebase if its listed as a know issue and they keep saying it's not. The issue happened again tonight, 1/8/15. at first my laptop dropped Internet connection while i was surfing. then i checked my other wi-fi devices and they all lost connection. i then went and checked my wired devices and they too lost connection. I look at the router and this time both the Globe Internet and the Wi-Fi lights were solid white. i looked at the Internet Ethernet light and the bottom light was green. I could have resolved the issue by unplugging the router and plug it in back, but instead i called Verizon so they could see the issue. 10 minutes into the Verizon call queue the Globe Internet light changed from solid white to solid red. 5 minutes later i finally got to speak to a tech. at first he said the box in my garage wasn't connecting to the router and asked me to disconnect the coaxial cable and the power and, according to him, he sent some command and instructed me to connect the coaxial cable and power the router back on. I did that and then the issue went away.I told him the rootcause of the issue was not identified and fixed and the issue would occur again and i needed him to alert engineering or product development about the issue. i then told him its a know issue with the router and he should do a google with "Verizon Quantum Gateway dropping connection" and he would see how many people are having the same issue. I told him Verizon need to take their heads out their A*%%%$ and spend some time and investigate and resolve the issue. Me

WiFi problems after changing from WEP to WPA on Actiontec router

I need some help/advice--I've searched the forums but am not seeing my exact problem described so decided to describe it to see if the community can help me figure out what to do now. The situation is this: After recently learning about the insecurity of WEP "security" I decided to change the security settings on our Fios router (an Actiontec MI424WR, Rev C). I first tried to change the settings to WPA2, but then my husband's elderly Dell laptop could not connect, so I changed them to WPA. At first everything seemed fine--we could connect to the internet from our computers (my MacBook Pro, his Dell, and various devices--phones, kindle, iPad).
But we soon noticed some strange problems that I was never able to resolve:
I could never get either of two Airport Expresses to connect to the network, even after repeated tries (with hard resets in between)
Within an hour or two after rebooting the router, I was no longer able to connect wirelessly to a NAS device that is connected to the router via an ethernet cable--I could no longer even see it in the Mac finder. I could see it in Windows Explorer from the Dell but could not connect.
Similarly, I lost contact with a Sonos bridge unit that is also connected to the router via an ethernet cable. In this case the loss of contact was sporadic--various devices that connect over WiFi to the bridge could sometimes see it, sometimes not.
Resetting the router would temporarily restore wireless access to the devices hardwired to the router, but I would always lose the NAS device completely after an hour or two and the Sonos bridge sporadically. The computers and devices, however, had no problems connecting to the router itself and from there to the internet.
I finally gave up and returned the security to WEP, and now everything is fine: the Airport Expresses connect, the NAS remains available, and the connection to the Sonos bridge over WiFi is robust (the Sonosnet mesh, if anyone is wondering, was never affected).
I can't understand why switching to WPA caused such problems, but it clearly did, since switching back to WEP eliminated them completely. The simplest explanation is that there is some problem with the wifi portion of the rev C router that only becomes apparent in certain circumstances, though it seems weird that both wired peripherals and wireless airport expresses were affected.
Whatever the causes of the problem, now I'm back to wondering how to improve the security of my network. Should I:
See if I can convince Verizon to replace the modem with a newer version? We have had this one for more than 4 years, since we first got fios.
Just go ahead and purchase the most recent version of the Actiontec router (rev G)? It's only about $115--worth it to me if I can use WPA with it.
Buy our own wireless router, perhaps an Airport Extreme, and turn off the wireless on the Actiontec.
Thanks in advance for any help. This is driving me crazy, and I really don't like feeling as if the network is vulnerable, especially given how extensively we use it.
Becky

This doesn't sound too uncommon. I had similar issues in the past with some networks I've worked with that were resolved by moving the router actually to WPA2 or by updating the firmware. The ActionTec MI424WR Rev. F, G, and I require the use of WPA2 since they have Wireless N radios in them so WPA wouldn't be of much use. My old Linksys WRT54GX also had similar issues, but that was a result of the Wireless Radio dying along with a mix of newer hardware not playing nice with the old, no-longer-supported firmware. I retired that router, only to bring it back into service as a Wired router at a friend's home (shutting off Wireless and setting up another as an AP) which replaced an old BEFSX41 which didn't have enough power to handle his Cable connection.
Besides a few software bugs at play somewhere, there isn't much that could cause the wireless to slowly stop working like that. I would suggest moving back to WPA2. For the older Dell laptop if it's running Windows XP, make sure at least Service Pack 3 is installed if it hasn't been getting updated. Also, check for updated drivers for the Wireless card since they may be needed as well. A bit of searching on the Wireless card should also indicate whether or not it supports WPA2 encryption. Anything from the mid-2000s should support it.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Help setting up Actiontec router for 3G Microcell

I have read through numerous forums here and elsewhere, all to no avail. I simply cannot get my 3G Microcell to connect. I have 4 green lights and the nonstop blinking 3G indicator. I've tried restoring default settings, numerous restarts of equipment, DMZ settings, port forwarding...nothing works. And calls to Att and verizon are nothing but a goat rope.I have FIOS 50/25 Internet with the Actiontec router.
It's is extremely frustrating, this shouldn't be so difficult, so I'm truly hoping there's someone out there with a concrete answer for this. Any help or advice would be most appreciated!

Gigatel wrote:
I have read through numerous forums here and elsewhere, all to no avail. I simply cannot get my 3G Microcell to connect. I have 4 green lights and the nonstop blinking 3G indicator. I've tried restoring default settings, numerous restarts of equipment, DMZ settings, port forwarding...nothing works. And calls to Att and verizon are nothing but a goat rope.I have FIOS 50/25 Internet with the Actiontec router.
It's is extremely frustrating, this shouldn't be so difficult, so I'm truly hoping there's someone out there with a concrete answer for this. Any help or advice would be most appreciated!
FWIW, I am using an Actiontec router and an AT&T Microcell, both in default configuration, and I have no problem activating the Microcell.
If viafax999's ideas don't solve your issue, you might try posting your problem on the AT&T MicroCell forum:
https://forums.att.com/t5/3G-MicroCell/bd-p/3gmicrocell
There will likely be more users with experience specific to the MicroCell and it's potential problems there.

Can I use Netgear powerline range extender with Actiontec router M1424WR-D?

We have been using FIOS internet happily with an Actiontec router (M1424WR-D) since 2008, but we have a 'dead zone' in a remote part of our home. I am attempting to install a Netgear Powerline AV 200 Wireless N-Extender kit in the dead zone room, but have not been successful. If I give a unique SSID to the extender, and do not set any encryption, I am able to have wireless connection in the room, but having unprotected wireless connection is unacceptable to me. If I use the same SSID for extender and Actiontec router, and use the same encryption key for the extender as is used on the Actiontec router, then I no longer have wireless connection in the room. I hope someone can provide some help in understanding what it is I'm doing wrong in setting up this powerline extender. Should the extender have the same SSID and encryption key? Should it be a different one? Thanks for any help.
Solved!
Go to Solution.

Great news! At last I finally have been able to get a Netgear Powerline AV200 Wireless-N Extender Kit to provide wifi in the 'dead zone' in our house, and I was able to secure the network with an encryption key which I set up wirelessly, instead of relying on the 'wired' security option offered by the kit (a push-button on the side of the extender box). None of the phone techs at Netgear were able to figure out why we could not get the kit to work properly to begin with, and I finally gave up on the phone techs.
For anyone interested in using this product and who needs to set it up with a non-Netgear router, or a router that does not have a WPS button on it, please be aware that the resource CD in the box may be out of date. You will need to go to Netgear's website and download the Powerline Utility software for your device directly from the website. You will need to supply your product serial number in order to get the download. It is important to have this up-to-date software. I discovered that the up-to-date software downloaded from Netgear functioned more smoothly and allowed me to set up my encryption effortlessly. After forcing a factory reset on the extender and removing the device IP addresses associated with the initial unsuccessful attempt to create a secure network, I was able to set up the extender and secure it with absolutely no problem. The up-to-date software seemed to be the critical factor. The product seems to be working really well now and so far we are happy with it.
A word of caution when dealing with Netgear's phone techs. On some occasions when I phoned into Netgear my case was farmed out to a company called i-Yogi. I had a disturbing experience with one of the techs at i-Yogi. One of the i-Yogi techs said he could help me to set up encryption on my network using the AV200 extender, but that he needed first to gain remote access to my laptop. He also wanted access to another laptop in our house in addition to the one I was working from. This seemed odd and I refused to allow access to the second laptop. After gaining remote access he noted that I was using Norton 360 and he claimed that it was not working with my XP operating system and attempted to sell me a copy of McAfee security software at a reduced rate. He became very pushy about this. I refused to engage in this purchase and insisted that he return to the task of troubleshooting my encryption issue. At this point he still had not once attended to the configuration of the extender settings at all, but even so he refused to assist me, saying that it was not his problem that my network was not secured. It was not a good experience, and I believe he had a totally different agenda than dealing with my technical issue.

FIOS/VPNs/​Actiontec Router issues

Similar Messages

Maybe you are looking for

FIOS/VPNs/Actiontec Router issues