Firefox 31 blocked by webroot b/c it downloads irfanviewerset and freefileviewersetup, unasked, on startup. Why? &

Each time I start firefox 31.0 on Win 7 it tries to download 2 setup.exe programs, unsuccessfully. When I next restart ffx it won't connect to the internet (all other programs/browsers will, however). I found that my anti-virus, Webroot,'s firewall is blocking it. I can turn that firewall off, restart ffx, and it will work again, even after I turn webroot's firewall back on. But once I restart ffx, same deal, can't connect. And I see the telescoping download arrow that it tried to download something--in the download list the two programs are there again: irfanviewersetup-9957237.exe and freefileviewersetup.exe. Is no one else having this occur (do I have a unique bug)?
Why would firefox try to download these files in the background when I open it? (The homepage is set to https://www.google.com/
Please help!

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b>Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data -->
Please report back to say if this helped you!
Thank you.

Similar Messages

  • How do I fix blocked plug-in? I tried downloading Flashplayer and restarting but nothing happens.

    How do I fix blocked plug-ins? I tried downloading Flashplayer and restarting but nothing happens.

    You can't just download it, you must also run the installer. Did you do that step?
    ~Lyssa

  • I have downloaded mavericks and it works ok. Why however stays my app in download status instead of installed status

    i have downloaded mavericks and it works ok. Why however stays my app in download status instead of installed status?

    Ok. Sleeping here. The App Store. Applications, other than the operating system, will be downloaded and automatically installed for you. Once that is done, the App Store Purchases category will (should) show a greyed out INSTALLED.
    In App Store purchases, I have three applications that have DOWNLOAD status. Mavericks, Mountain Lion, and Lion. This particular status means that I can download again, these operating system installers, if necessary. It does not imply anything is wrong.

  • I did download Lion and everything is fine, but why in app store still stated DOWNLOAD and not INSTALLED, I already did 3 times and it still in DOWNLOAD label

    I did download Lion and everything is fine, but why in app store still stated DOWNLOAD and not INSTALLED, I already did 3 times and it still in DOWNLOAD label

    My guess is they changed that to Download for all the people who wanted to or needed to download it again. It's kind of a subset of Installed, now. I don't think it is a great solution, but that is what it is.

  • I had firefox on my mac osx. I downloaded 6 and when I check the version it says I have 5. Why?

    A box keeps coming up asking me to update to version 6. When I click OK it just keeps searching but never stops searching. I then went to the firefox site and clicked on download 6. Did everything that was asked of me then when I open firefox and click on about firefox it says I have version 5. Why?

    Firefox 4 doesn't run on a PowerPC Mac.
    Firefox 4 requires at least OS X 10.5 and an Intel Mac.
    * http://www.mozilla.com/firefox/4.0/system-requirements/
    For an unofficial Firefox 4 compatible version (TenFourFox) that runs on PowerPC Macs with OS X 10.4.11 or OS X 10.5.8 you can look at:
    * http://www.floodgap.com/software/tenfourfox/
    Firefox 3.6.x (Mac OS X 10.4 and later) can be found here:
    * http://www.mozilla.com/en-US/firefox/all-older.html

  • I can't install firefox on my windows vista, when i download it and extract it, it ask for the administrator password. My account is the administrator to I click current account and it does nothing.

    Download firefox, extract, it ask for administrator name and password or you can click current account (current account is administrator in my case) I click current account. The window goes away and nothing else happens.

    i have this problem too but its done now,
    just right click in your firefox.exe than choice run as administrator.
    its work on my windows 7....

  • Firefox says I need to update my add ons and plug ins at startup after restarting my laptop

    I'm running 10.0.2 and I get multiple tabs when i first start firefox saying i need to install updated add ons. i go thru each one and click add and then restart firefox and all is fine. later when i turn my laptop back on and then start firefox I get the same message. firefox isn't saving or acknowledging that the add ons have already been installed. what do I need to do to fix this?

    thanks, it appears from searching the bitdefender forums that my BD 2010 is now an unsupported software and i could upgrade to 2012 free. after the upgrade all is well .

  • Firefox blocking latest version of Flash

    With the latest version of Flash plugin, Firefox displays contradictory messages that say, 1) "This version of Flash is outdated and should be updated, and 2) on the plugin update screen, "Flash is up to date."
    Additionally, my system has the latest QuickTime plugin installed, yet the Firefox plugin update screen says the plugin is outdated and vulnerable and should be updated," (which is impossible).
    System: MacOS 10.6.8 (latest I can run for compatibility with other critical software).
    Thoughts?

    Lets try again.
    For Windows and Mac OX only 16.0.0.235 and 13.0.0.25'''9''' ESR and also 15.0.0.2'''46 ''' is not [https://helpx.adobe.com/security/products/flash-player/apsb14-27.html vulnerable] and not on [https://addons.mozilla.org/en-us/firefox/blocked/ blocklist].
    The 16.0.0.235 and 13.0.0.259 ESR can be found at
    https://www.adobe.com/products/flashplayer/distribution3.html
    Use the version you think is best for your OS and hardware.

  • How can i download without firefox blocking it?

    Everything i try to download firefox blocks it

    if you sign in the apple website with your apple id and check for your account is like a purchase section where can see you codes..

  • Firefox blocking downloads from Dell and Logitech

    To download updates from Logitech or Dell we are having to go to Internet Explorer. If I have to use Internet Explorer why do I need Firefox and I wish I hadn't upgraded from 3.5 to 4.
    This firefox 4 was in beta just a month or so ago and should not have been released since there are some serious bugs in it.

    Forget about either Norton or Firefox - seriously - decide which is most important to you and ditch the other. The future is littered with massive compatibility issues, that need someone to "give in" a lot to solve this recurring situation.
    Over the past couple of years Norton has taken like 2 months '''''after''''' Mozilla has released a new version of Firefox to fix their Firefox extension compatibility for the new version. That happened with both Firefox 3.6 and Firefox 4.0; now 5.0 is here and the Norton extensions aren't compatible once again. IMO, Norton just can't handle Mozilla's new Rapid Release schedule for Firefox and something's gotta give. It was 3 months from 4.0 to 5.0, but the 6, 7 & 8 versions of Firefox will be released at '''6 week''' intervals
    Unless Norton cleans up its' act considerably, their Firefox user's aren't ever going to have compatible Firefox extensions. Taking two months to fix their stuff for a program that is updated every 6 weeks just doesn't equate.

  • Can't download Farmville toolbar, why is firefox blocking this????

    firefox will just not allow, why not???????
    == This happened ==
    Every time Firefox opened
    == first time I tried to download, months ago

    Do you get an error message or warning?

  • Why does firefox change fonts when I am trying to download or get help, click and enter keys are disabled why?

    I recently did a clean install of windows7 after returning from Europe and installed Mozilla firefox being fed up with microsoft and google .
    Fire fox seemed to be working ok but 7 out of 10 downloads were failing, and it seemed that every ebsite entered in the address bar turned into a question.
    There was no save shortcut, or paste buttons just a set of to me useless buttons first html, last html, then when I tried to contact help all of a sudden I got a "install fonts" notice and the enter key stopped working,
    and any action key was also disabled without advising me.
    It appears that either Mozilla or someone doesn't want me using firefox.
    I also noticed that the clean disk and other utilities didn't work and that the temp and temp internet folders were empty when I tried to open them but they actually had some 25 megabytes in them when queried as administrator. I also noticed a quick flash reference to Jscript=void,
    and my 32 bit computer suddenly started up as a 64 bit Turion.
    scan and system clean said machine was clean.
    Whats going on here?
    I am not on my machine, I can't contact you on it because the enter button has been disabled by font change.
    Maybe this robot needs some help too!

    Can you undo the system restore?
    Note that using System Restore can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore.
    *You may lose data in the Firefox profile folder like .js and .ini files pr profiles.ini can be affected.
    *You may need to (re)install software that was affected.
    In case you need to reinstall Firefox then you need to delete the Firefox program folder before reinstalling to make sure that all files get replaced.
    A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
    See:
    *https://support.mozilla.org/kb/Server+not+found
    *https://support.mozilla.org/kb/Firewalls

  • When downloading is complete, I can not see, run, nor access the file; it only appears in the "Downloads" window (and not the specified folder) and the only options permitted are to delete it, or to go to the download web site; what's blocking it?

    My PC's OS is 'MS Windows Vista Home Premium'. As my initil question states: When downloading, after the download completes, I can not see, run, nor access the file in it's designated folder. The download only appears in the "Downloads" window and the only "Right Click" options permitted are to "Remove From List", "Select All", & "Copy Download Link" I also can not double click to run it. What's blocking it?
    I have a similar problem when accessing .zip files that are attachments to my emails. Here, however, I can place the file in a designated folder, however, the .zip file and it's compressed content files are file-typed as "FireFox Document" and I get permissions errors when running an unzip tool.
    Why are my download files being quarantined ??? Is there a security setting option I need to change???
    To get around this, I'm using IE to download and install these files, but switching back & forth between FireFox & IE is a real pain.

    It's your anti-virus not working correctly while scanning. You can turn off the option to scan in Firefox's '''about:config''' by filtering for '''browser.download.manager.scanWhenDone''' and double-clicking that line to change the value to '''false'''

  • For me, Firefox 4.0.1 is slooooow to download pages. IE 8 is much faster. I have Win 7 and Avast. I just uninstalled Firefox. Thanks.

    For me, Firefox 4.0.1 is slooooow to download pages on all web sites. IE 8 is much, much faster. I have Win 7 and Avast. I just uninstalled Firefox. Thanks.

    Did you check your security software (firewall)?
    A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
    See:
    * https://support.mozilla.com/kb/Server+not+found
    * https://support.mozilla.com/kb/Firewalls

  • TS3212 im running XP with all firewalls and pop up blockers off. Ive tried using chrome, firefox, and IE. no download starts and im redirected to the thank you screen, please help!!!!!!!!!!!!!!!

    im running XP with all firewalls and pop up blockers off. Ive tried using chrome, firefox, and IE. no download starts and im redirected to the thank you screen, please help!!!!!!!!!!!!!!! Ive read all related articles, aswers and solutions but cant seem to get tunes to download?

    Ive tried from my PC, and ive tried from another which runs Vista. Both pc's were tried using firefox, IE and chrome,and both had firewalls off and pop-ups allowed completely (I basically turned off all security). I checked for 3rd party software which could also cause "blocks" but all 3rd party software were eliminated. I even tried stopping and restarting windows installer in "computer management; services, services". Still no luck..... This is the first time that ive struggled downloading Itunes. The reason im trying to download itunes is because im attempting to restore my iphone 4.....

Maybe you are looking for

  • How to work with url in receiver mail adapter

    hi, iam trying to implement simple file to mail scenario. I've got stuck with mail adapter configuration.The transport protocol iam using on receiver end is the SMTP protocol. i have mentioned the url as smtp://abc.xyz.com:25.Then iam getting an erro

  • SP3 Upgrade fails to find Weblogic Server 6.1 installed

    Hello, I have just downloaded SP3 for WLS 6.1. The machine´s im trying to install it on are a Sun box with solaris 8 and an intel box with redhat 7.2, the problem im encounting, when i install the service pack, is that the installer fails to find my

  • Alpha Effects Not showing up in Final Movie

    During playback in the timeline, everything works fine. But when I export my movie, there are a couple of alpha fades at the end that won't fade. They just appear and dissappear. All my other alpha fades work though. Whats the deal?

  • Export internal table to excel...

    Hello everyone! I have an ALV with one column like this: netwr LIKE vbrp-netwr In the ALV Catalog, i allready tried this options:   CLEAR fieldcat_linha.   fieldcat_linha-fieldname = 'NETWR'. *  fieldcat_linha-ref_tabname = 'VBRP'. *  fieldcat_linha-

  • Large Paper Sizes A2 / A1 / A0

    Hi I'm trying to use the online pdf create function to create Large Paper Sizes A2 / A1 / A0 The MS Publisher file (55 Mb+) is too big to send so .pdf conversion seems an ideal solution I have been successful with A4 & A3 versions but can't go larger