Firefox crashes instantly on startup. i double-click on the icon and i instantly get a crash report asking to restart or quit. if i hit restart another crash report instantly comes up. im not sure what t do here

firefox crashes instantly on startup. i double-click on the icon and i instantly get a crash report asking to restart or quit. if i hit restart another crash report instantly comes up. im not sure what t do here

See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes

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Hello The problem appeared two days ago is that I can't open my mail app. everything was fine and functional. Now I double click on the icon and it does not respond. it receives mail and I can see push notifications on the mail icon but when I try t

hello
The problem appeared two days ago is that I can't open my mail app. everything was fine and functional. Now I double click on the icon and it does not respond. it receives mail and I can see push notifications on the mail icon but when I try to open it is no use. OS Y 10.10.2 (14C1514)

Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.
Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

I cannot get firefox to boot up when I double click on the icon

When I click on the "globe" to start Firefox Mozilla, my computer will not go to the internet. It won't do anything. The only way I can get online is through Windows Internet Ex0lorer now. I have been using Mozilla Firefox for many years and this has just happened in the last month. I have not gotten a new computer. The only thing that is new is new phones, but I have a cable modem and I don't do dial-up. I did download and add Webroot Spy Sweeper recently.

Suggestions:
* Try launching a profile manager as described at [[Managing profiles]].
* Disable any active anti-viruses and firewalls and try again.
* Try installing and launching another version of Firefox: '''[http://www.mozilla.com/en-US/firefox/all-beta.html beta]''' or '''[http://www.firefox.com/all-older.html 3.5.x]'''. (This will preserve all your bookmarks and user settings.)

After I updated to yosemite my iMovie will not open. I have found the folders in the applications for both versions 9 and 10 but neither one opens when I double click on the icon. How do I remedy this?

After I updated to yosemite my iMovie will not open. I have found the folders in the applications folder for both versions 9 and 10 but neither one opens when I double click on the icon. How do I remedy this?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

I cannot open my iphoto application. The minute I double click on the icon I get the rainbow which spins forever. I've used Applejack to repair the hd, but even that didn't work. I've getting into iphoto preferences..can't. Help!

I cannot open my iphoto application. The minute I double click on the icon I get the rainbow which spins forever. I've used Applejack to repair the hd, but even that didn't work. I've getting into iphoto preferences..can't. Help!

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

HT5409 I asked if AVCHD files can be played on Mac and the support site says to simply click on the icon and quick time will play it. A big lie. Just say it won't support the file type and tell us what apps to get.

I asked if AVCHD files can be played on Mac and the support site says to simply click on the icon and quick time will play it. A big lie. Just say it won't support the file type and tell us what apps to get. anybody?

I also had issues opening AVCHD files on case-sensitive filesystems.
You can try these steps to solve the issue:
Right click on the AVCHD file and select 'Show Package Contents'
Right click on the BDMV file and select 'Show Package Contents'
Rename index.bdm to INDEX.BDM (it seems that all files in the BDMV folder should be in UPPERCASE for Quicktime to open the AVCHD file).
Go back twice and try again to double-click on the AVCHD file (Quicktime should open a window showing the multiple clips, as expected).

I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and th

I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and then nothing happens, any ideas? I am using a PC

This video is a great step by step tutorial.
Photoshop: How to Download & Install New Brushes & other Presets - YouTube
Gene

I just upgraded to yosemite, now gimp is not opening. i downloaded and isnstalled xquartz, restarted my computer and gimp is still not opening. i click on the icon and nothing happens.

i just upgraded to yosemite, now gimp is not opening. i downloaded and isnstalled xquartz, restarted my computer and gimp is still not opening. i click on the icon and nothing happens. help!

I was using gimp fine for years with my osx 10 6 8 up until yesterday. Last night when I downloaded yosemite, gimp has not been working ever since. I clicked on the icon and it said that x11 wasn't compatible with yosemite and lead me to a link from apple support which said that I need to download xquartz for gimp to work.

I cannot open numbers. When I double click on the icon it says "Numbers cannot be opened while it is being updated." The same is happening with other programs. I recently upgraded to Mavericks

I cannot open numbers. When I double click on the icon it says "Numbers cannot be opened while it is being updated." The same is happening with other programs. I recently upgraded to Mavericks

Well, I figured itout.
Apparently the Numbers (and Pages) app downloads was stopped and \never re\started.. possibly because of something I did, like turn off my machine during them.
I went to Apple > App Store > Purchases. I discovered all three iWorks apps were listed but showed "Resume" as the status button at the right. I clicked on each to get them started again... and they eventually automatically became "Installed".
They work, now!

HT201412 I bought my I pad 3 2 days ago and the touchscreen buttons are not responding. some voice is telling me to double click on the apps and then telling me what the app is! I am not great with computers and so on - can anyone help??????? thanks!

I bought an I Pad 3 2 days ago and updated to IOS 6 Software. Was working fine until last night and now it is not responding to touchscreen but is instead a voice advising me to double click on my apps and then which explains them - like a tutorial. Please help!

Sounds like you have VoiceOver (one of the accessibility features) 'on'. Try triple-clicking the home button and see if that turns it off, and if it does you can then change what a triple-click does via Settings > General > Accessibility > Triple-Click Home.
If that doesn't turn it off then you can either turn it off directly on the iPad (you need to use a tap-to-select and then double-tap to activate/type process and 3 fingered scrolling) to go into Settings > General > Accessibility and turn VoiceOver 'off', or you can do it by connecting to your computer's iTunes : http://support.apple.com/kb/HT4064

TS1717 I am unable to launch iTunes, when I double-click on the icon, a prompt comes up saying, "iTunes is on a locked disk or you do not have write permissons for this folder." This issue occurred out of the blue! How do I correct this?

I don't know what suddenly caused this. I haven't installed anything weird or obscure, I've kept up with all of the normal updates for Windows, my anti-virus, and other normal software (Adobe, Apple products, Steam). So all I did today was double-clicked on the iTunes icon, and the prompt that I supplied kept popping up. I rebooted my computer, I uninstalled and reinstalled iTunes and all of my Apple products (Quicktime, Safari). But nothing seems to be working.
I could sure use some much appreciated assistance!!! Thank you!

I did what I could out of the information provided, however there was quite a bit of difference between the XP format and Windows 7. After trying what I could, I was still receiving the same error message. Besides trying to fix this issue, I'm also trying to figure out how this whole thing started to begin with.

HT201210 hi can anyone help me please im trying to restore my iphone 4 but error comes up -1 not sure what this means ?

hi can anyone help me please ? im restoring my iphone 4 and comes up with error -1 im not sure what this means ?

Use the search button at the top right of the forum, this subject has been brought up in numerous thread already. Look for the green check mark.

I Click on the Icon and it crashes. I have Vista 64bit. Was working for a year, now won't open.

FF won't open any more in my vista 64 bit desktop. I get this message when I click on the icon. "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I've clicked restore many times and get the same message. See troubleshooting box.

Hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
In any case, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

When I download itunes 10.4 and quicktime the icons appear on my desktop but once I double click on the icon nothing happens, When I download itunes 10.4 and quicktime the icons appear on my desktop but once I double click on the icon nothing happens

When I install itunes on my home pc everything goes thru fine I see the icons on my desk top but once I double click on the itunes icon nothing happens
I downloaded itunes 10.4 and I'm using window 7 - 64 bit as my OS.

Many thanks.
The iTunes and QuickTime symptoms are consistent with another application (other than QuickTime itself) having dropped old Quicktime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Where has my airport utility window gone ? when I double click on the icon all I get is an image of a globe and a base station with no options to make changes in my airport extreme.

Where has my airport utility window gone? When I double click on the airport utility icon all I get is a picture of a globe and a base station with no further options available to modify my airport extreme.

Sorry, you lost me on that last post.
Let's start over again.
Open AirPort Utility on your Mac
Are you asked for a password at this point? If yes, enter the base station or device password that you used when you originally set up the AirPort router. Depending when you did this originally, you might have been given an option to use the same password as the wireless network. If you were not, then you have a separate password for the base station.
You need that password to be able to access the settings for the AirPort router in AirPort Utility.
If you see a window listing basic information, click Edit in the upper right corner of the window.
If you are asked for a password, you must enter the device password or base station password that you established when you first set up the AirPort router as explained above.
If you forgot the password, a Soft Reset will allow you to go in and reset the base station password. Might be a good idea to write down that password.
If you are still stuck, then the only option that you have at this point is to perform a Hard Reset to return the settings to factory defaults and then set up the AirPort router again.
If you prefer, you can also do a Factory Default Reset. It's the same as a Hard Reset except for the timing of holding in the reset button.

Firefox crashes instantly on startup. i double-click on the icon and i instantly get a crash report asking to restart or quit. if i hit restart another crash report instantly comes up. im not sure what t do here

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