Firefox crashes with Knowledgebase Manager Pro

On a certain view in Knowledgebase Manager Pro (unfortunately you have to be logged in to the system to get to this view), Firefox version 10.0+ and now 11.0 crashes when trying to display the page. Have re-installed version 9.0, and Firefox is stable in this view. Please can you suggest how I can simulate the conditions for you (will not be allowed to send you login details for Knowledgebase).
This also happens on other users' computers (running Win 7).

Ok, let's try a few things here:
Please read [[Firefox crashes|Firefox crashes]], which has some troubleshooting methods to determine what might be causing the crash and how to work around it.
Update your graphics driver. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers].
And, read through the [[Basic Troubleshooting|Basic Troubleshooting]] guide. Let me know if any of this helped you out a bit.

Similar Messages

  • JMF crashed with Logitech QuickCam Pro for Notebook using latest driver.

    JMF crashed with Logitech QuickCam Pro for Notebook using latest driver
    I can't register the webcam in JMF. WinXP crashed with Blue-screen-of-dead.
    The crash occurs on installation of JMF when the installer tries to detect my capture devices.
    Windows also crashes when i open the JMF Registry Editor and tell it to search for my capture devices.
    I use a QuickCam Pro for Notenooks with driver version 11.80.1065.0000 on Windows XP with JMF 2.1.1e.
    PS: I can use JMF to connect to other brand's webcam.
    So, how to solve it?

    So, how to solve it?JMF apparently doesn't work with that camera...so if you want to install JMF, you should unplug your Logitech cam. If that doesn't work, uninstall it.

  • Firefox crashes with error msg: plug-in container exe has encountered a problem and needs to close. Mod name: Mozallac.dl

    Firefox crashes with error messages: plug-in container exe has encountered a problem and needs to close. Details: Mod User 32.0.3.5379 Mod Name: mozallac.dl
    Why does this constantly occur?

    '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
    While you are in safe mode;
    Type '''about:preferences'''<Enter> in the address bar
    Select '''Advanced > General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites. Are there any problems?
    Then restart.

  • Firefox crashed with no dialog box, none of my tabs were restored.

    Firefox crashed with no dialog box. It just stopped responding and disappeared. When I re-opened it, none of my tabs were restored - just my homepage. I had about 10-15 active tabs that I was working on. I'm not too concerned about the crash, but I AM concerned about restoring my lost tabs. Some are old tabs (ie, months old but I still use them and go back to them), so I'd be digging through months of histry trying to find them or remember what they were.

    See Help > Troubleshooting Information > Profile Directory > Open Containing folder
    If you do not have a sessionstore file in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] then your crashed session is lost.
    Session restore works more reliable if you choose Tools > Options > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"
    See also http://kb.mozillazine.org/Session_Restore
    * http://kb.mozillazine.org/Profile_backup

  • Firefox crashes with update to version 37.1

    Firefox crashes with updates after Update 36.0.4. I tried safe mode and disabling all plugin and add ons

    It looks like they are investigating it in bug: [https://bugzilla.mozilla.org/show_bug.cgi?id=1151361]
    Please stay tuned for an update.

  • Is Firefox compatible with Window Surface Pro and Win Phone 8

    Is Firefox compatible with Window Surface Pro and Win Phone 8

    A user posted here the other day who is using a Surface Pro 2, with Windows 8.1, so that should work basically the way it works on a desktop or laptop.
    Windows Phone, I don't think so.

  • Newest update to Firefox Crashes with BEX error code

    Updated Firefox to newest version. Upon restarting Firefox it crashes with BEX error code. Deactivated all anti-spyware, removed all traces of Firefox and did a new re-install, and tried to open in Safe Mode but it still crashes upon start with same error code. (Firefox only runs on initial install but upon restart always crashes) Attempted to find an older version of firefox but can not find older version. I do not see any help related to the severity of my crashes. How do you fix the BEX crash?

    When you started in Safe Mode*, did you get the Safe Mode dialog or Firefox never got that far? Did you ever get to your home page?
    BEX = Buffer Overflow Exception or Data Execution Prevention (DEP) exception. DEP is a security feature that seeks to prevent exploits that inject program code into Windows memory. Firefox doesn't trigger this error on its own, but add-ons or external programs that tweak Firefox might.
    Are you using any special configurations to run Firefox, such as virtual machines or sandboxing?
    If not, it sound suspicious. You may want to run some supplemental scans. These two tools are highly regarded:
    Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
    SUPERAntiSpyware : http://www.superantispyware.com/
    * I assumed Firefox Safe Mode. Or was it Windows Safe Mode with Networking?

  • Firefox crashes with NVidia 331.20 (Linux 64bit)

    As the title says, Firefox crashes immediately upon opening when using NVidia's latest stable drivers (331.20). The last stable driver that Firefox works with is 319.60. This issue only afflicts Firefox. All other HW accelerated programs I've tried work. Anybody have any ideas on a solution?
    Thanks in advance,
    (process:9881): GLib-CRITICAL **: g_slice_set_config: assertion `sys_page_size == 0' failed
    ###!!! ABORT: X_GLXDestroyPixmap: GLXBadPixmap; 7 requests ago: file /build/buildd/firefox-25.0+build3/toolkit/xre/nsX11ErrorHandler.cpp, line 157
    ###!!! ABORT: X_GLXDestroyPixmap: GLXBadPixmap; 7 requests ago: file /build/buildd/firefox-25.0+build3/toolkit/xre/nsX11ErrorHandler.cpp, line 157
    Segmentation fault

    Thank you for your replies everyone.
    mats_b_tegner's reply sort of solved the issue. I'm going to try to patch and compile Firefox as the current NVidia drivers provide needed functionality. Hopefully the devs will see fit to include the patch in future releases.

  • Firefox crashes with google maps

    Hi,
    i'm having some problems with Mozilla Firefox, every time i visit maps.google.be, Firefox crashes!
    Following action have been taken:
    - disabling hardware acceleration
    - cleared all history
    - disabled all plugins
    - uninstalled Firefox and deleted all folders and then reinstalled Firefox
    - latest version of flash player and java are installed
    - installed the bèta version 38.0
    - installed the latest video driver
    - changed layers.d3d11.disable-warp pref to true as a suggested solution in a similar question on this support page
    nothing seems to solve my problem
    it also crashed when trying to ask this question, so i had to do it with internet explorer!
    I use windows 7 sp1 home 64bit on a intel i7 with 8GB RAM
    Here are my crashreports
    Rapport-ID Verzenddatum
    bp-0c9cf2f3-98f0-4b68-83fb-73a7e2150429 29/04/2015 16:30
    bp-70602eb9-d966-4c54-9f24-74bd72150429 29/04/2015 16:22
    bp-49f71cb8-cdc9-40a9-9380-2e6f52150429 29/04/2015 16:18
    bp-8eb20894-b7bc-41c0-a75b-5c16e2150429 29/04/2015 16:09
    bp-02bb105d-a69e-4d37-8ec5-789d02150429 29/04/2015 16:08
    Hopefully you can help me solve my problem

    This crash should have been fixed in Firefox 36, it's a bit worrisome that it has come back. I've notified engineering and hopefully we will get a fix for this in soon.

  • Firefox crashes with Delcampe website

    Each time I open Delcampe online auction website for the first timje each day, Firefox crashes, this is unacceptable, it did nit happen with IE!

    '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
    While you are in safe mode;
    Type '''about:preferences'''<Enter> in the address bar
    Select '''Advanced > General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites. Are there any problems?
    Then restart.

  • Firefox crashes with an extension

    Firefox crashes when I go to this URL http://www.email.it/ with the PDF download 3.0.0.2 by Nitro PDF Software

    here is the troubleshoot page
    Informazioni di base
    Nome
    Firefox
    Versione
    15.0.1
    User agent
    Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
    Cartella del profilo
    Mostra cartella
    Plugin attivi
    about:plugins
    Configurazione build
    about:buildconfig
    Segnalazioni di errore
    about:crashes
    Utilizzo memoria
    about:memory
    Estensioni
    Nome
    Versione
    Attiva
    ID
    Adblock Plus
    2.1.2
    true
    {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
    Download Statusbar
    0.9.10
    true
    {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
    DownThemAll!
    2.0.15
    true
    {DDC359D1-844A-42a7-9AA1-88A850A938A8}
    Firebug
    1.10.3
    true
    [email protected]
    FireFTP
    2.0.7
    true
    {a7c6cf7f-112c-4500-a7ea-39801a327e5f}
    FoxTab
    1.4.5
    true
    {ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}
    Greasemonkey
    1.1
    true
    {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
    User Agent Switcher
    0.7.3
    true
    {e968fc70-8f95-4ab9-9e79-304de2a71ee1}
    PDF Download
    3.0.0.2
    false
    {37E4D8EA-8BDA-4831-8EA1-89053939A250}
    Preferenze importanti modificate
    Nome
    Valore
    accessibility.typeaheadfind.flashBar
    0
    browser.cache.disk.capacity
    1048576
    browser.cache.disk.smart_size.first_run
    false
    browser.cache.disk.smart_size_cached_value
    1048576
    browser.places.smartBookmarksVersion
    4
    browser.startup.homepage
    www.google.it
    browser.startup.homepage_override.buildID
    20120905151427
    browser.startup.homepage_override.mstone
    15.0.1
    extensions.lastAppVersion
    15.0.1
    gfx.blacklist.direct2d
    3
    gfx.blacklist.layers.direct3d9
    3
    gfx.direct3d.prefer_10_1
    true
    network.cookie.lifetimePolicy
    2
    network.cookie.prefsMigrated
    true
    places.history.expiration.transient_current_max_pages
    53648
    plugin.disable_full_page_plugin_for_types
    application/pdf
    privacy.donottrackheader.enabled
    true
    privacy.sanitize.migrateFx3Prefs
    true
    privacy.sanitize.sanitizeOnShutdown
    true
    Grafica
    Descrizione scheda grafica
    ATI Radeon HD 5450
    ID produttore
    0x1002
    ID dispositivo
    0x68f9
    RAM scheda grafica
    2048
    Driver scheda grafica
    aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
    Versione driver
    8.982.0.0
    Data aggiornamento driver
    7-27-2012
    Direct2D attivo
    Bloccato a causa della versione dei driver della scheda grafica.
    DirectWrite attivo
    false (6.1.7601.17789)
    Parametri ClearType
    Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
    Rendering WebGL
    Google Inc. -- ANGLE (ATI Radeon HD 5450) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
    Finestre con accelerazione GPU
    0. Bloccato a causa della versione dei driver della scheda grafica.
    JavaScript
    GC incrementale
    0
    Versioni librerie
    Versione minima prevista
    Versione in uso
    NSPR
    4.9.1
    4.9.1
    NSS
    3.13.6.0 Basic ECC
    3.13.6.0 Basic ECC
    NSS Util
    3.13.6.0
    3.13.6.0
    NSS SSL
    3.13.6.0 Basic ECC
    3.13.6.0 Basic ECC
    NSS S/MIME
    3.13.6.0 Basic ECC
    3.13.6.0 Basic ECC

  • Firefox crashes with an empty folder

    Every time firefox crashes, it creats an empty folder in $HOME directory. Anybody has a suggestion? Thanks in advance.

    What is the folder called?
    Google doesn't report any similar bugs...
    My FF from default repos v3.5.4 doesn't create any folders.  Try 'pacman -Syu to upgrade to latest and greatest version'.
    It crashing at all is a problem.  Can you reproduce crashes consistently (there is currently a problem with bookmarking).
    If the up-to-date version still has this problem, please submit a bug report to ArchBugs @ [urk]bugs.archlinux.org[/url] or the upstream mozilla bug tracker @ bugzilla.mozilla.org
    ziarkaen

  • Firefox crashes with facebook upload

    whenever i try to upload pictures to facebook firefox crashes, the first time i upload pictures it works fine but the second time it crashes.. thats really frustrating..
    any suggestions..
    == User Agent ==
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4

    Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"
    If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
    See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See also http://kb.mozillazine.org/Firefox_crashes

  • Firefox 30 recurrently crashes with Windows 7 Pro

    Recurrent crashes since update to Version 30. Safe mode and complete clean reinstall no help. Recent crash reports noted below:
    Submitted Crash Reports
    Report ID Date Submitted
    bp-a039fa0c-59a6-4458-a9c6-89c0b2140710 7/9/2014 6:12 PM
    bp-f35fc21e-e285-46e1-a537-ca8732140709 7/8/2014 10:43 PM
    bp-efb52d24-577c-4be5-b93b-1b1572140709 7/8/2014 10:42 PM
    bp-bcd4e6c0-b733-42b9-a197-43c462140709 7/8/2014 10:23 PM
    bp-a768d046-1ce3-4b84-a5c6-4b44f2140709 7/8/2014 10:23 PM
    bp-9b38a594-77d4-42c9-b77f-aed7a2140709 7/8/2014 10:15 PM
    bp-f3f5024f-6c53-464b-8e9a-7fd222140709 7/8/2014 10:15 PM
    bp-86706471-f2c6-421f-9ed3-17ce72140709 7/8/2014 10:15 PM
    bp-5ebe6060-8518-42a7-969c-088d52140709 7/8/2014 10:14 PM
    bp-3d7fb1ad-2385-406b-a4b7-bbcfb2140709 7/8/2014 10:14 PM
    bp-1b3d88b0-9ddb-4ceb-b756-ee5112140709 7/8/2014 10:13 PM
    bp-23c5f974-1dc5-40c5-8ff0-d8ba02140709 7/8/2014 10:13 PM
    bp-0caba52a-37bf-4573-9dfa-685cf2140709 7/8/2014 10:13 PM
    bp-08fec85c-9079-41aa-b54f-57e552140709 7/8/2014 10:13 PM
    Any ideas to help would be appreciated. Thanks

    The only steps on that page is how the computer crashes.
    '''https://support.mozilla.org/en-US/forums/contributors/709022'''
    A long lasting, small crash we've seen has been nmsvc.dll (which is Bug 738661). This is a crash in Firefox caused by Covenant Eyes (a content filtering application). Unfortunately Covenant Eyes hasn't fixed this issue, and there isn't a good option to fix this in Firefox. For any users coming to our forums, the best thing they can do is to either remove Covenant Eyes and use another content filter, or switch browsers.

  • Java applet crashing with Workgroup Managed machines

    Hi,
    One of my clients uses a Java-based online proofing system for their publications which consistently crashes. We have narrowed the problem to machines that are or have been under Workgroup Management (the problem persists even after machines are unbound). We have eliminated other culprits such as Netinstall, Radmind, browser and Java versions and so on. The applet consistently gives the following output in console log (where the reference to the display profile is specific to that machine):
    2008-11-10 13:54:03.239 Safari[672] * _NSAutoreleaseNoPool(): Object 0x55a68c0 of class NSView autoreleased with no pool in place - just leaking
    2008-11-10 13:54:03.239 Safari[672] * _NSAutoreleaseNoPool(): Object 0x67d13f0 of class NSConcreteValue autoreleased with no pool in place - just leaking
    2008-11-10 13:54:03.240 Safari[672] * _NSAutoreleaseNoPool(): Object 0x40c140 of class NSCFNumber autoreleased with no pool in place - just leaking
    2008-11-10 13:54:03.240 Safari[672] * _NSAutoreleaseNoPool(): Object 0x4ee7e0 of class NSConcreteValue autoreleased with no pool in place - just leaking
    2008-11-10 13:54:03.240 Safari[672] * _NSAutoreleaseNoPool(): Object 0x6727190 of class NSCFDictionary autoreleased with no pool in place - just leaking
    2008-11-10 13:54:03.243 Safari[672] Path /Library/ColorSync/Profiles/GENDISP7.icm
    And when the applet finally crashes we get this:
    2008-11-10 13:44:43.004 Safari[672] * Assertion failure in -[NSViewHierarchyLock unlockTopMostReader], AppKit.subproj/NSViewHierarchyLock.m:444
    The most conclusive test I performed was taking a machine that had never been bound to the server. The applet worked fine with no console log output. As soon as I bound it to the server, the above started happening. I have also found the problem in Tiger and Leopard networks. I have tried obvious stuff like re-creating the display profile.
    Has anyone else seen anything like this? Or can anyone suggest where to look?
    Thanks,

    Java Preferences should be in Applications > Utilities.
    Check the boxes to enable.
    I'll refer you back to the earlier posts of that thread for restting the browser plug-ins.

Maybe you are looking for