Fist day with BT. First Fault with the phone. Un...
So, I moved my phone and broadband from Sky and today took BT Infinity 2 and phone from BT. Notificatoins right from ordering up until today have been excellent - BT really have that down to a tee -it's great to be informed at each step of the ordering process.
Activation date was today and all is working well.
Well, that is except for the phone, which can dial out, and you can call in, but if you do, we get a long constant ring instead of alternate rings. It just doesn't stop. Until I pick up the phone.
I plugged the phone directly into the test socket. Same issue.
I tried the online check. No problem with the line.
I called and they checked. No problem with the line.
I then spoke to someone on the helpdesk who was even less help than a chocolate teapot. He tried to tell me that it was something to do with my sync speed and it will all be sorted by the 10th!
What's sync speed got to do with my phone ringing funny?
Another 10 minutes of bull**** and I eventually hang up. Some things just never change. I remember the BT Call Centre being like this years ago.
Now, I still have the issue. So, some questions:
- Even though all my order says completed, could it be that I need to wait until tomorrow for this to work properly?
- I can no longer see when I have a missed call. Previously, the phone would give me the missed call icon. Worked this morning when I was on Sky. Now, nothing. Could that be a setup thing, too?
Not related to the phone, but still frustrating is the fact that I've registered 3 iPhones for BT SmartTalk. They all have different numbers (obviously!), yet when I register them, they are all registered against the first number that I registered. Is that right? Surely not.
Now don't even get me started about having to pay for caller display and basic 1571...
For now, though, can anyone shed any light on the endless ringing issue and the SmartTalk issue?
Thanks.
Solved!
Go to Solution.
Hi mattanorak
If the BTCare team are looking into this for you they should get in sorted out soon. Let us know how you get on and if you need a hand the Mod team will be happy to help.
Thx
Craig
BTCare Community Mod
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