Flash Player 11.1/11.2 causing 32 bit IE to crash

Hello,
I have an interesting issue.  I have a Flex application which uses the FileReference object to save a file to the users computer.  In testing this no problems were found, it was a very basic piece of code.  However in production some users reported that this functionality was causing IE to crash entirely.
Upon further examination it was found that the issue was limited to users using a 32 bit version of IE and Flash Player 10.1 or 10.2.  In testing the 32 bit version of IE on 10.4 it worked fine.
So question number 1 - Is this a known bug that was fixed in later Flash Player versions?
And question number 2 (tho this may be better asked in a different forum) - Is there an alternative in Flex/Actionscript I could use to FileReference to download a text file to the users computer?

There were bugs fixed against FileReference during that time, however I can't say with 100% certainty that the bug you encountered was one of them.  It does seem likely if it no longer occurs with our current releases.
I'm sort of surprised that installing both 32/64 bit versions makes a difference.  It shouldn't unless we're dealing with some sort of file/registry/folder permission issue that is being corrected somehow during the second install.
You might want to recommend your IT department look into hosting your own background update server for Flash.  More details can be found here:
http://blogs.adobe.com/spohl/2012/04/24/it-admin-deploying-flash-player-via-background-upd ater/
Thanks,
Chris

Similar Messages

  • The Adobe Flash Player Version 13.0.0.214 on my computer keeps crashing when I opened a learning program.  Can anyone help?

    The Adobe Flash Player Version 13.0.0.214 on my computer keeps crashing.  Can someone help?

    Wrong forum - ask on one for the Flash Payer

  • Please help us, after we installing the flash player is said that the plug-in version is not installed and i need Flash Player for my windows 7 Professional 64-bit Japanese version and Internet explorer 10

    Please help us, after we installing the flash player is said that the plug-in version is not installed and i need Flash Player for my windows 7 Professional 64-bit Japanese version and Internet explorer 10

    Hello,
    There are two versions of Flash Player for Windows:  ActiveX for Internet Explorer and Plug-in for non-IE browsers. It appear you may have installed the one for non-IE browsers.  Please use the links below to download and install:
    Flash Player ActiveX (Internet Explorer
    Flash Player Plug-in (All other browsers)
    Maria

  • I had installed flash player on Window 8.1 for 32 bit and now I have to change it to 64 bit.

    I had installed flash player on Window 8.1 for 32 bit and now I have to change it to 64 bit.

    I don't understand what you are saying: you change Windows to 64-bit?
    Just reinstall Flash Player, and it will automatically install both 32-bit and 64-bit players on a 64-bit system.

  • OS X Flash Player + Flex Modules + Embedded Assets cause errors

    I'm getting some strange errors when using modules which have
    embedded assets, the module will load fine the first time it loads
    after compile, but after then everytime I load the module I get
    lots of the following errors (once for each embedded asset, images,
    fonts etc.):
    TypeError: Error #2023: Class
    Test__embed__font_EmbedTrebuchet_medium_normal_1428760394$ must
    inherit from Sprite to link to the root.
    at flash.display::MovieClip/nextFrame()
    at
    mx.core::FlexModuleFactory/mx.core:FlexModuleFactory::deferredNextFrame()[E:\dev\flex_201 _borneo\sdk\frameworks\mx\core\FlexModuleFactory.as:365]
    at
    mx.core::FlexModuleFactory/mx.core:FlexModuleFactory::update()[E:\dev\flex_201_borneo\sdk \frameworks\mx\core\FlexModuleFactory.as:262]
    at
    mx.core::FlexModuleFactory/mx.core:FlexModuleFactory::moduleCompleteHandler()[E:\dev\flex _201_borneo\sdk\frameworks\mx\core\FlexModuleFactory.as:454]
    However this only seems to be happening on OS X and seems
    related to the flash player, I originally had 9.0.47 installed, but
    got the 9.0.28 version of the debug player to try (which gave the
    same errors).
    I've tried to access the same application from a Windows
    machine and vice versa and the errors only occur when viewing the
    application from OS X. Also this only seems to happen when I'm
    using the debug version of the application, the release version
    seems to be okay - but obviously this is making developing the
    application difficult when I'm on OS X.
    I have tried the latest beta version of Flash Player 9 also,
    but as that doesn't have a debug version it doesn't really tell me
    if it resolves the issue or not.
    I can't find any reference to this error elsewhere.
    Any help would be greatly appreciated.
    -D

    I found a suggestion in another debugger problem thread to run a Flash Player installer from within the Flex Builder folder. I found an app named "Flash Player 9 Silent Installer.app" and ran it.  My debugging functionality is back now, but the player version is a lot older.
    The only culprit I can think of for this problem is Firefox. I recently upgraded to v 3.5.3 and I remember it popping up a warning about Flash Player needing to be upgraded immediately. I wonder if it overwrote something that caused this?

  • Flash Player 11.2.202.235, IE9 64-bit, Windows 7 64-bit, HP laptop - objects do not display-seevideo

    Flash Player 11.2.202.235, Internet Explorer 9 64-bit, Windows 7 64-bit, HP laptop - Flash objects do not display properly in browser; right-click Settings window does not display properly either; i have to scroll down and back up to see parts of the Flash object but it disappears anyway when i mouse over.
    I took video of the issue and have now linked to it.  In the video, I show two browser tabs - one from this site and one from a Bank of America (BoA) site with a flash object.  You can see how the BoA flash object disappears when I make that tab active.
    Please help!
    Link to video:
    http://www.youtube.com/watch?v=PCLJcxmzPkI&feature=youtu.be
    Message was edited by: Jleon21612012

    Thanks for the reply and the link.  The driver update did not work because it says I have the latest one installed - even though the driver date is 10/8/2009.  It's the Intel(R) Graphics Media Accelerator HD, version 8.15.10.1968.
    Can you believe that...the latest is from 2009?!  I tried to install an updated version anyway - first by going to the Intel site.  I found a driver update from Jan 2012 that matches my system, but the install aborts with the error message "A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver."
    So, I searched through the HP support site and finally found a link to my computer:
    http://h10025.www1.hp.com/ewfrf/wc/product?product=4121236&lc=en&cc=us&dlc=en&task=&lang=e n&cc=us
    And I downloaded and installed the "same" driver anyway:
    Intel Graphics Media Accelerator HD Driver ►
    2009-12-04 , Version:8.15.10.1968 B, 29.91M
    This package contains the driver for the Intel Graphics Media Accelerator HD in the supported notebook/laptop models.
    But it does not correct the problem.
    Maybe this problem is because of an old graphics driver - but this is apparently a dead end for me.
    Is there any possibility it is caused by something else?

  • Flash Player for Firefox on Win 8 / 64 bit

    I'm trying to install Flash Player for Firefox on a Windows 8, 64 bit system, but have been having no end of grief. 
    I've finally traced the problem back to the origin, and it's happening because when I enter the info on the download page, it serves up the installer for the 32 bit version instead. 
    It does in fact verify on the page that I'm requesting and downloading the 64 bit version, but what I receive and then install is 32 bit.  And consequently, I can't get Flash Player to work in Firefox.
    Is there any way at all I can access the real 64 bit Flash Player for Firefox / Windows 8?

    There is no separate 32-bit and 64-bit installer; on a 64-bit system the installer will automatically install both 32-bit and 64-bit players.
    Download the installer from http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe

  • Flash Player 11.8.800.94 - 11.8.800.95 (beta) crashing.

    Hello Everyone.
    I've been heavily involved with the Adobe Flash Player since 2006 mostly involving webcam services and this is the first time ive seen the flash player become completely unstable with regards to the webcam or viewing a webcam feed.  From looking around it looks like this issue is affecting video as well.  I've posted a new bug https://bugbase.adobe.com/index.cfm?event=bug&id=3594351 and would really like to get some feedback/discussion on this...
    Thanks in advance.

    Yeah, I had both the preview and stream windows open and I moved them around and stuff just for good measure.  I tried using both my built-in camera and mic and a microsoft lifecam, but no luck on either.
    I'm pretty sure based on what I'm seeing in the aggregate crash stats that this is related to a microphone bug that we introduced in 11.8.800.88, but I really want to get a call stack to make sure we don't have something else going on as well. 
    I haven't had a chance to set up a VM with IE8/9 to try it there yet (busy week), but that's next on my to-do list.  If you can get a crash report from Firefox (get it to crash, then check about:crashes and then click the newest one to submit the report) I can tell you definitively without needing to reproduce it on my end.

  • Is there a Flash Player version that works on Vista 64-bit computers?

    Basically, that's the question.  It was working and then there was an upgrade message and I upgraded and now I have had to uninstall flash player and have nothing to use.  Is there going to be a version for Vista 64-bit operating systems?  A lot of websites use Flash Player for all their clips.  Is there another player that would work? 
    Currently using Internet Explorer 9 but I am perfectly willing to go back of Mozilla Firefox if that will help.

    stacky55 wrote:
    I have had to uninstall flash player ...
    Why did you have to uninstall it?
    Anyway, the 64-bit installer at http://forums.adobe.com/thread/909550 should work fine on Vista x64.

  • Flash Player incubator - impossible to uninstall from 64-bit OS

    I made the stupid mistake of installing Flash player 11 plugin.
    I cannot uninstall it, and it is incredibly unstable.
    OS: Windows 7 pro 64-bit
    Browser of Choice: Firefox 4.0.1
    Plugin version: Adobe Flash Player 11 Plugin version 11.0.1.3
    When I go to programs and features in control panel to uninstall it, I get the following error:
    The installation encountered errors:
    Please use thje 64-bit Flash Player uninstaller on this system
    Help would be much appreciated.

    Hi, Be sure to read what is to be done to Uninstall here:
    http://labs.adobe.com/downloads/flashplatformruntimes_incubator.html           
    If that doesn't work, then proceed to start a thread at the Incubator Forum here:
    http://forums.adobe.com/community/labs/flashplatformruntimes/incubator/
    Thanks,
    eidnolb
                        If the Incubator is not for the 64bit browser, then use your 32bit browser.
    Message was edited by: eidnolb    add'l
    Message was edited by: eidnolb   correction

  • Why would 32-bit Flash Player be installed on a new 64-bit computer?

    Hi,
    I've a 5-day old Windows 8.1 computer using Internet Explorer 11.
    The Control Panel has an entry that reads, "Flash Player (32 Bit)".
    When I click on it and go to "Advanced", the update options are all greyed-out - though next to the CHECK NOW box it says, "Plug in version - not installed"
    By searching the hard drive, I've discovered that the Flash Player version is 12.0.0.38 - is this OK for a 64-bit machine?
    Also, should I install the missing plug in? (and where would I find it!)
    Can I "un-grey" the update options?
    Any help or advise would be appreciated!
    John Latter

    Thanks, Mike
    When I tried to run the first one it encountered errors saying IE11 already contained the latest version of Flash Player built-in.
    It then went on to say that Windows Update will inform me when new versions of the Flash Player are available - I guess this is why the options were greyed-out as described above!
    I do appreciate your help on this, but could I ask one further question, please?
    Before receiving your first reply, I tried to sort the problem out myself. I went to one of the sys folders and clicked on a Flash exe file there - then I bottled out and cancelled it when I was asked, "Are you sure you want to allow this program to change your computer settings?" (or something similar).
    This resulted in a critical event that said Flash Player had stopped working and has affected my "reliability index".
    I'm hoping Windows will catch up with itself and realize everything is OK - or have I done any lasting damage? (and if so, how do I rectify it!)
    John Latter

  • All my plugins keep crashing after I try to use them. The two main ones I really want working are silverlight and adobe flash player but for some reason Firefox 9.0.1 keeps crashing them. All plugins are updated

    All plugins are updated. This has only started happening recently. Plugins seems to launch for a few seconds (no more than 5) and then crash. Chances are that there is more than a problem with just Silverlight and Flash but they are the only two that I really use.

    Perform the suggestions mentioned in the following articles:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]
    * [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache]
    Check and tell if its working.

  • Flash player is installed and fully up to date but keeps crashing my streams trying to make me install it again

    I'm on a Mac, 10.8.5
    I am trying to watch video streams but every few minutes the tab switches to a flash popup that says I have to install flash to view the page. I installed it and it is all up to date but it keeps doing this over and over and over and over.
    Why is Adobe doing this and what do I need to do to make it stop? It's extremely annoying and so far customer service has been absolutely useless despite the so-called support promise they have.
    Someone please help with this problem...

    Also if there is a link I can use for one of those instant message chat supports (if Adobe offers that) can someone put it here? I keep following prompts on the website that look like they're sending you to someone who can help but all they do is send your in circles. I think Adobe should re-think that "promise" for support since even their phone lines don't have any option for Flash support or even an email address. Absolutely NOT a good company for customer support, that's for sure.
    Thanks to anyone who may be able to help me, hopefully someone in the community will be better help than I've received so far!

  • I have a new computer but unfortunately it has a 64 bit.  I can not do so many things on this new computer b/c you need adobe flash player and adobe does not support 64 bit.  Is there anything to be done so this computer can work the way it is suspossed 2

    It is very frustrating.  I have an old computer that I have to go to just to do half the things I want my new computer to do.  Any advise?? Thanks

    See this technote:
    http://kb2.adobe.com/cps/000/6b3af6c9.html

  • When trying to watch video online, I keep getting "The Real Player(tm) G2 Live Connect-Enabled C32-bit plugin has crashed

    I can see the video, but get no sound.

    I filed a bug report at Bugzilla at https://bugzilla.mozilla.org/ . The bug number is 667399. It turns out that this bug was reported earlier in June of 2010 as 572801. Then Firefox 4 would have been in use. My report shows the same bug also is active in Firefox 5. Several confirmed the original bug and suggested why it happened. However apparently nothing was done during the Firefox 4 era. Could it be that difficult to correct the problem? Several other current browsers, even including IE9, do not have this problem. Someone needs to twist the tail of that Firefox to get it to correct the bug :-). Or perhaps Firefox 6 should be a special update just to correct unresolved bugs.

Maybe you are looking for