Flash player 11.6.602.168 fails to identify installed air application. How this should be fixed?

Ours is simple application with flash loaded on web identifies air application installed or not. If installed, files will be downloaded through air application.
Action script code uses http://airdownload.adobe.com/air/browserapi/air.swf to idetify air app installed or not clients desktop
Today upgraged to 11.6.602.168 flash player, _air.getApplicationVersion(appId, pubId, versionDetectCallback) version detect callback always returns null.
How this should be fixed

Os windows 7, Firefox 19 and Safari 5.0 fails to work.
Chrome 24 works fine
Here is the code snippet
public function LaunchAirApplication()
                              var _loader:Loader = new Loader();
                              var loaderContext:LoaderContext = new LoaderContext();
                              loaderContext.applicationDomain = ApplicationDomain.currentDomain;
                              _loader.contentLoaderInfo.addEventListener(Event.INIT, onInit);
                              _loader.contentLoaderInfo.addEventListener(Event.COMPLETE, onComplete);
                              _loader.contentLoaderInfo.addEventListener(Event.COMPLETE, onComplete);
                              _loader.load(new URLRequest("http://airdownload.adobe.com/air/browserapi/air.swf"), loaderContext);
                     * This function identifies air after loading from standard site and gets application version
                     * @param - event: Event object
                    private function  onInit(event:Event):void{
                              _air = event.target.content;
                              if (_air.getStatus() == 'installed'){
                                        _air.getApplicationVersion(appId, pubId, versionDetectCallback);
                              else{
                                        ExternalInterface.call("airAppInstalled", 0, null);
                     * This function detects air app is already installed or not
                     * @param - version: version of air app
                    private function versionDetectCallback(version:String):void{
                              if (version==null){
                                        ExternalInterface.call("airAppInstalled", 0, version);
                              else{
                                        ExternalInterface.call("airAppInstalled", 1, version);
                    private function onComplete(event:Event):void{
I will report the bug in bugbase.adobe.com. A quick help is appreciated as our customers are affected because of this.

Similar Messages

  • Can't install adobe flash Player 11.6.602.168

    Dear All ,
    kindly be informed that when i am trying to play some videos from the link below .
    http://video.nationalgeographic.com/video/kids/cartoons-tv-movies-kids/
    it keep asking me to download the adobe flash player 11.6.602.168 , however i get this error message from 3 pc until now , and I am already have this version installed in my machine but still didn't work , and when i am trying now to download it an install it again .
    it download the file (nstall_flashplayer11x32ax_gtbp_chrd_aih.exe) with size (982KB) , but when i double click to install it didn't do anything and it keep hanging on the process and didn't do anything , and in some time the download file which I mention above automatic delete .
    So what I should do to fix this issue.
    Many thanks

    Download the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

  • Problems with Flash player 11.6.602.168

    I have flashplayer 11.6.602.168 installed on windows 7 professional (64bit) yet web sites keep telling me I need to upgrade my flashplayer. When I try to upgrade, I get an error message that I don't have enough rights, yes I am listed as administrater on my computer. Even when I save file, rights click and opt for "run as administrater" I still get the same error message. How can I solve this issue. I have the same problem when using Windows explorer as well as firefox, both are the latest versions.

    Try asking in the Flash forum. I am not sure why so many folks are drifting to the Acrobat forum to ask questions about Flash.

  • Flash Player reports conflict with MSN when trying to Install

    I am using Windows 7 (64) bit OS.  I was trying to view an ESPN video when the screen displayed "You Need to have Adobe Flash Player to view this content"  "Click here to continue"  This takes you to the Adobe Flash Player Down Load  for version 11.6.602.171.  Under Windows 7 Control Panel, Program & Features, Adobe Flash Player 11.6.602.171 is listed as installed.   I tried to download the current version and the program was downloaded.  Then I went through the install routine.  When the progress bar got to 50% it stopped and reported that MSN needs to be exited.  I closed MSN but the message came back to exit MSN.  I have tried this several times but always get to the same place and cannot complete the installation.  As a result, I cannot view quite a few internet videos.  How do I get Windows 7 and the internet sites I want to watch videos on to recognize I have the latest version of Adobe Flash Player? 

    Although I had closed MSN and it was no longer shown as a running application,  the msn.exe was still running when I went to the Process Tab.  When I stopped the msn.exe process, the installation worked flawlessly.  I went back to ESPN to view the video that I wanted to see and it also played without any further issues.  Thank you very much for this information.  I have had this problem for quite awhile but finally got so frustrated that I decided to contact the forum.  I had no idea that even if an application was ended, a process could still be running.  Thanks again!!

  • Flash Player 11.6.602.180 installed on Win 7 with IE and can never play videos from

    Hi, I installed Flash Player 11.6.602.180 installed on Win 7 with IE and can never play videos from this site http://w3.newsmax.com/newsletters/uwr/video_hyman.cfm?s=al&promo_code=12CF6-1
    any idea what this site is looking for ? thanks bill m

    What do you see instead of the expected Flash content?

  • Cartoon Network issue with Flash Player 11.6.602.180

    My son cant log into the http://www.cartoonnetwork.com.br/#/toonix using the new version of Flash Player 11.6.602.180. I cant uninstall it even with the uninstaller from the site.

    Try a different forum section ~ this is Digital Editions.

  • Having trouble installing adobe flash player- keep getting "Certificate Authintication failed", help

    having trouble installing flash player, keep getting "certificate authentication failed", did all the troubleshooting - did "unistall" stil nothing works.  Any suggestions

    What is your operating system & version?
    What is your web browser?
    [topic moved to Flash Player forum]

  • Problems using Flash player 11.8.800.168 with Firefox 23.0.1 ?

    I am trying to use Virtual Credit Card Number software with Firefox. I downloaded Flash Player 11.8.800.168 But when I try to open the Virtual Number software it continues to tell me to install Flash player. Any help out there?

    Is this Virtual Credit Card Number software a website or a stand alone application?  If stand alone, then I would recommend installing the Active X (Internet Explorer) version that you can download here:  http://get.adobe.com/flashplayer/otherversions

  • DRM flash player 11.8.800.168

    Hello, i have a problem with this version of flash.
    I use Adobe Access for protect content. And work in flash player 11.7
    but with flash player 11.8.800.168 other version in IE i have
    only sound but black video screen.....
    I dont understand why...
    i package my video with anonymous authentification
    i can play in the player test come with access in this version but not with my osmf
    who work with 11.7 but not workin in 11.8.800.168
    What the problem?
    Thanks to help me... with this...

    Hello,
    Are you able to share a link to the content you're attempting to play?  If I can reproduce the issue, we can raise a bug internally to investigate the problem.
    cheers,
    /Eric.

  • ExternalInterface.call() does not work normally since flash player 11.8.800.168

    Problem Description:
    korean character crash when using ExternalInterface.call(funcName, args)
         funcName : alpha-numeric
         args : include korean characters
    Steps to Reproduce:
    <flex source>
    private function handleRequest(val):void {
         ExternalInterface.call("processRequest", "가나다라");
    <javascript source>
    function processRequest(param) {
         alert(param); //does not display korean characters
    Actual Result:
         媛&#128;?섎떎??
    Expected Result:
         가나다라
    Any Workarounds:
    Nothing !!
    OS : Windows7 Pro 64bit(korean)
    Flex Builder : 3.0
    Flash Player : 11.8.800.168 ActiveX
    Browser : IE10
    WAS : WebLogic 8.1, 12g, Tomcat 5,6,7
    Chrome : 29.0.1547.66 m <== Good
    FireFox : 23.0.1 <== Good

    Same problem here! With the exact same version.
    Problems on IE.
    Chrome and FF OK

  • I сan not install Adobe Flash Player 11.8.800.168

    Hello. I сan not install Adobe Flash Player 11.8.800.168 (Windows 7 64 bit, Firefox, MSIE is the same).
    Gives the following message:
    On this page there was a script error.
    Object does not support method or property "text".
    I didn't install the previous versions. Help please.

    Download the Adobe Flash Player installer directly by right clicking one (or both) of the following links and selecting "Save target as"(IE) or "Save link as"(Firefox).
    Flash Player for ActiveX (Internet Explorer)
    Flash Player Plug-in (All other browsers)
    Save the file(s) to your downloads folder - DO NOT run them yet.
    Reboot your system.
    BEFORE you open anything else, locate the installer(s) and run it (them).
    For IE see: Enabling Flash Player in Internet Explorer and: ActiveX Filtering in Internet Explorer

  • Installation of Flash Player 11.9 under OSX fails with case-sensitive filesystem!?

    The installation  of flash player 11.9 aborts with an unspecified error. I running OSX 10.9 with an case-sensitive filesystem. Can anyone confirm there are problems with the installer on case-sensitive filesystems?

    The problem isn't the filesystem per se. It's bad software quality if pathnames defined wrong or multiple times with different notation. Often there is only one or two letters with the wrong upper or lower case. I guess in the current Flash installer this is the case. With the previous versions I had no problems.
    Am 03.11.2013 um 00:41 schrieb Mike M <[email protected]>:
    Re: Installation of Flash Player 11.9 under OSX fails with case-sensitive filesystem!?
    created by Mike M in Installing Flash Player - View the full discussion
    My Mini isn't case sensitive, so I can't really say but I had two iMacs when I worked at Intuit that were case sensitive and they had all kinds of software installation issues. One of the Mac developers at Mountain View told me that Case Sesnitive shouldn't be chosen as a format except when a system is isolated and used as a testing server. For a workstation or home computer, it's a terrible choice for a setup.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5809947#5809947
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5809947#5809947
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5809947#5809947. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Installing Flash Player at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Sound doesn't work(only in firefox). why? sound doesn't work(only in firefox). why? (adobe flash player doesn't work even thought it's installed)

    sound doesn't work (only in firefox). adobe flash player doesn't work correctly, thought it's installed. can't solve the problem. i need Sound.
    == This happened ==
    Every time Firefox opened
    == don't know

    What does the Adobe test page say?
    http://www.adobe.com/software/flash/about/
    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    You can use "Disable all add-ons" on the ''Safe mode'' start window.
    You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")
    See also [[No sound in Firefox]] and [[Video or audio does not play]]

  • 'To view this page ensure that Adobe Flash Player version 10.0.0 or greater is installed'?

    I have recently downloaded the newest version of flash player (version 11.9.900.117) and it is working fine with things like Youtube. However some websites that use flash player are coming up with the error message 'To view this page ensure that Adobe Flash Player version 10.0.0 or greater is installed'? I dont understand why this is happening as the version I have is 11.9.900.117 for Internet Explorer?? Please help this is driving me crazy!!!

    Exactly the same problem with me, and (apart from basic fix issues like disabling ActiveX filtering, etc) no-one seems to know a solution.
    OS: Win 7 64 bit
    Browser: IE 10
    Flash v: 11.9.900.117 (but problem continued after reverting to earlier versions with proper clean uninstalls of 11.9).
    I do note that at around the time the trouble started, Google Chrome did some (background) updates, including its embedded version of this latest flash. But if the others (above) don't also have Chrome, that is clearly not the issue. Perhaps it's a registry issue?

  • How come adobe flash player crashes whenever it is attempted to be installed as a plugin?

    how come adobe flash player crashes whenever it is attempted to be installed as a plugin?

    There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in these articles helps:
    * [[Flash 11.3 crashes]]
    * [[Flash 11.3 doesn't load video in Firefox]]

Maybe you are looking for

  • Sync Zone can't connect to Gmail

    Hi, My Sync Zone can't connect to my Gmail Account. Domain name is [email protected]. All is proper set up but it fail atthe connection. Is anybody having the same issue? Does it exist any alternative to synchronize contact and calendar with my Xperi

  • Problem in choice box

    i have a choice box whic display from 0 to 59. when i cselect the choice box it display from top to bottom of my screen . how will i make it look only 5 items when it displays. here is my code. pls help final ChoiceBox minitueChoice = new ChoiceBox()

  • Need Help Printing Text Messages From E71

    I need to print some saved text messages that are on my e71 but cannot ge **bleep** to hook up to my bluetooth printer it just never finds it. Is there another way to print these messages fromt he phone i really need them

  • Can Policy Routing be configured on the RPR interface?

    We have three 10720 routers connected via RPR ring. And we found the policy routing is not working, however the same config works on Ethernet interfaces.

  • Headphones extremely quiet

    I have a Sound Blaster X-FI Titanium Champion Series (PCIe). ?Speakers seem to work fine but if I plug in headphones the output is extremely extremely quiet and I can barely hear anything. ?I can't seem to figure out why this is happening. I'm using