Flash won't download into IE - fine w/Firefox

I'm very frustrated by not being able to download and install
the latest version of Flash Web Player when using IE
(6.0.2900.2180, sp2), Windows XP Pro. The current version of Flash,
from IE, is 7,0,19,0). I have admin rights, no pop-up-blocker
indicator appears, but ... no Flash update either. I've closed IE,
rebooted, shut off Norton Internet Security, etc. No help.
When I use Firefox, I've got the latest version of the Flash
Player. Unfortunately, only IE can be used to access a client's
files - so I'm stuck.
Any advice?
TIA!

You can use the SearchReset extension to reset some preferences to the default values.
*https://addons.mozilla.org/firefox/addon/searchreset/
Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).
Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.
The user.js file is only present if you or other software has created it, so normally it wouldn't be there.
you can check its content with a plain text editor if you didn't create this file yourself.
The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.
*http://kb.mozillazine.org/Preferences_not_saved

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