Foi server not ready
I just downloaded Mapviewer 11g and set it up using the quick starter kit. When I am running the demos i get following error..
[MVThemeBasedFOIControl.foiLoaded] MAPVIEWER-05523: Cannot process response from MapViewer server. (foi server is not ready!
Can you tell me how to fix this? I also tried the URL 'http://host:port/mapviewer/foi' which gives me the same message.
I am doing an exploded deployment on weblogic server. I get following error(see below). I granted 777 permissions to all directories under 'mapviewer.ear' folder but still it fails. If I manually create this directory then demos work fine. But why do I have to do that ?
Sep 8, 2010 2:01:33 PM oracle.lbs.foi.FOIServlet$ColdStart run
SEVERE: FOI server failed to start.
Message:Cannot create directory. (/scratch/software/downloads/mapviewer/mv1112/ul/mapviewer/mapviewer.ear/web.war/WEB-INF/web/images/foi/)
Wed Sep 08 14:01:33 CDT 2010
Severity: 0
Description:
at oracle.lbs.mapcache.util.Util.createDirectory(Util.java:187)
at oracle.lbs.foi.FOIServer.init(FOIServer.java:257)
at oracle.lbs.foi.FOIServer.<init>(FOIServer.java:231)
at oracle.lbs.foi.FOIServlet$ColdStart.run(FOIServlet.java:178)
at java.lang.Thread.run(Thread.java:619)
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CTI OS Server Not ready Reason
Hi
I know that Not Ready with CTIOS is server base. I want to know if it's possible to have spefic reason for some agent and other reason for other agent.
My point is I didn't want all the agent to see all the reason code.
Regards
FrankI'm not sure thats exactly correct. You have to define Not Rady Reason codes in the registry for CTIOS, not just in ICM. This coupled with the fact that you can indeed create new connection profiles, which is where the Reason codes are confiugred. I believe you can make multiple connection profiles, and tell the agents to choose the correct one. I may be wrong though, I haven't tried.
Chad -
*ERROR* webapp-CRX Launchpad Webapp: ERROR: Error starting slinginstall:F:\Microsoft\cq5\crx-quickstart\launchpad\startup\15\org.apache.sling.runmod e-2.0.3-tlp-R818849.jar (org.osgi.framework.BundleException: Unresolved constraint in bundle org.apache.sling.runmode [18]: package; (&(package=org.osgi.framework)(version>=1.4.0)))
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at org.apache.felix.framework.StartLevelImpl.run(StartLevelImpl.java:264)
at java.lang.Thread.run(Unknown Source)
Hi all,
I am having this error for each of my jar file under launchpad/startup. Anyone can help?Hi Ramesh,
A few questions... Is this the first time you've started it and that is the
message you are getting? Or, was it previously working?
If this is the first time you've tried installing and running it:
I also have a Win 7 64 bit PC and had the same problem. For me, it was a
firewall issue. When CQ starts up, it checks for a series of other ports
(8089, 8090, etc) to determine if it should join a running cluster.
You can test if this is the case by unplugging from the internet and
turning off your wireless radio. Then it should start. If that's the
case, the only (ridiculous) work around I've found on my Win 7 64 bit pc
(which has a bunch of other company security settings which could be
causing this problem) was to go to the following:
section and comment it out
That solved it for me on my PC... (works fine on my mac... go figure).
Todd -
BUG: RV042 (1.3.12.19-tm) not ready for Win7 RDP ?
Hello,
we used a CISCO RV042 with Firmware version: 1.3.12.19-tm (CPU: Intel IXP425-266, DRAM: 32M, Flash: 8M) with a "Gateway to Gateway" VPN Tunnel connected to a CISCO1921/K9-SEC with ZBF. The Tunnel works fine.
A connection to a WinXP (Professional) RDP works permanent. Then we had to connect to a Win7 (Professional) RDP: the connection was established, but is canceled with different error-messages by the "RDP-Server" on the "RV042 LAN". Problems with the host-cert or RDP-Server not ready was announced. (???) We started a trouble-shooting on both sides and can't find a clear statement in the log-data on CISCO or Windows Harwdare.
Then we replaced the RV042 with a RV042G V01 with Firmware version: 4.2.1.02 -
No problems with RDP to Win7 RDP anymore !
We only chnaged the hardware - VPN configuration on CISCO1921 and RV042G was not changed.
Is RV042 (1.3.12.19-tm) not ready for Win7 RDP ?
Grüße
Stefandondersconsulting schrieb:it works fine with Server 2008R2 RDP, which should be same as Win7.
You are using a IPSec Tunnel to an RV042 (not the Client feature!) and you can connect to an Server 2008R2 to RDP trough the tunnel ?
dondersconsulting schrieb:Are you connecting the RDP session through the VPN? If so, I'm not sure why the RV042 would have anything to do with the RDP session.
Yes, we are connecting via IPSec from a CISCO1921 to the RV042. I think that the RV042 has problems with it's own Stateful Firewall related to the local routing throug the IPSec tunnel. In this case the RDP protocol has changed on the Microsoft side from to .
dondersconsulting schrieb:If you are connecting directly through the internet using Forwarding or UPnP, then it should work fine.
Thats not our setup and is far away from any security policies on our side ...
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The Certs you discribe are going with the "Client To Gateway" feature and we are using "Gateway To Gateway" feature.
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I looks like Firewall Bug on the RV042. -
Error initializing server: IO Error: The device is not ready
Hi, I copied JDev 10.1.3 on my notebook and when I tried to start embedded OC4J I get the following message:
Error initializing server: IO Error: The device is not ready
What should I do? ThanksIf I read correctly, you just copy the existing jdev installation on your PC to your notebook. That sounds like a very dubious practice to me. As seen by you in this particular example, hard-coded non-relative paths, host information, environment settings and etc begin to creep into various configuration or preference files once a piece of software go alive.
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"Drive not ready" can't boot the Sun Enterprise 250 Server 400MHz
Hi,
Because I can't ping it and got no response on the console, so I had to reboot the E250 server.
When I reboot SUN E250, I got the following message on the console and then it stops.
Sun (TM) Enterprise 250 (2 X UltraSPARC-II 400MHz), No Keyboard
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When I turned to diagnostic mode, I got the
Rebooting with command: boot
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Using Onboard Transceiver - Link Up.
Timeout waiting for ARP/RARP packet
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When I reboot it, I got the following message on the console and then it stops.
Sun (TM) Enterprise 250 (2 X UltraSPARC-II 400MHz), No Keyboard
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When I turned to diagnostic mode, I got the
Rebooting with command: boot
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Using Onboard Transceiver - Link Up.
Timeout waiting for ARP/RARP packet
Timeout waiting for ARP/RARP packet
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{0} ok printenv
Variable Name Value Default Value
tpe-link-test? true true
scsi-initiator-id 7 7
keyboard-click? false false
keymap
ttyb-rts-dtr-off false false
ttyb-ignore-cd true true
ttya-rts-dtr-off false false
ttya-ignore-cd true true
ttyb-mode 9600,8,n,1,- 9600,8,n,1,-
ttya-mode 9600,8,n,1,- 9600,8,n,1,-
pci-slot-skip-list none none
pci0-probe-list 1,3,2,4,5 1,3,2,4,5
upa-port-skip-list none none
diag-level min min
diag-script normal normal
diag-targets none none
diag-trigger power-reset power-reset
diag-continue? false false
diag-passes 1 1
diag-verbosity tests tests
More [<space>,<cr>,q,n,p,c] ? env-monitor enabled enabled
mfg-options server
#power-cycles 142
system-board-serial# 5015440072176
system-board-date 3a06ad42
fcode-debug? false false
output-device ttya screen
input-device ttya keyboard
load-base 16384 16384
boot-command boot boot
auto-boot? true true
auto-boot-on-error? false false
watchdog-reboot? false false
diag-file
diag-device net net
boot-file
boot-device disk:a disk net disk net
local-mac-address? false false
ansi-terminal? true true
screen-#columns 80 80
screen-#rows 34 34
silent-mode? false false
use-nvramrc? false false
More [<space>,<cr>,q,n,p,c] ? nvramrc
security-mode none
security-password
security-#badlogins 0
oem-logo
oem-logo? false false
oem-banner
oem-banner? false false
hardware-revision 80 80 80 80 80 80 80 80 ...
last-hardware-update
diag-switch? false false
{0} ok devalias
screen /pci@1f,4000/TSI,gfxp@5
disk5 /pci@1f,4000/scsi@3/disk@c,0
disk4 /pci@1f,4000/scsi@3/disk@b,0
disk3 /pci@1f,4000/scsi@3/disk@a,0
disk2 /pci@1f,4000/scsi@3/disk@9,0
disk1 /pci@1f,4000/scsi@3/disk@8,0
disk0 /pci@1f,4000/scsi@3/disk@0,0
disk /pci@1f,4000/scsi@3/disk@0,0
scsi /pci@1f,4000/scsi@3
cdrom /pci@1f,4000/scsi@3/disk@6,0:f
ta¾pe /pci@1f,4000/scsi@3/tape@4,0
pcia /pci@1f,2000
pcib /pci@1f,4000
pci0 /pci@1f,4000
flash /pci@1f,4000/ebus@1/flashprom@10,0
nvram /pci@1f,4000/ebus@1/eeprom@14,0
parallel /pci@1f,4000/ebus@1/ecpp@14,3043bc
net /pci@1f,4000/network@1,1
ebus /pci@1f,4000/ebus@1
i2c /pci@1f,4000/ebus@1/SUNW,envctrltwo
floppy /pci@1f,4000/ebus@1/fdthree
tty /pci@1f,4000/ebus@1/se@14,400000
More [<space>,<cr>,q,n,p,c] ? ttya /pci@1f,4000/ebus@1/se@14,400000:a
ttyb /pci@1f,4000/ebus@1/se@14,400000:b
rscctl /pci@1f,4000/ebus@1/se@14,200000:sspctl
rsc /pci@1f,4000/ebus@1/se@14,200000:ssp
ttyc /pci@1f,4000/ebus@1/se@14,200000:ssp
ttyd /pci@1f,4000/ebus@1/se@14,200000:sspctl
keyboard! /pci@1f,4000/ebus@1/su@14,3083f8:forcemode
keyboard /pci@1f,4000/ebus@1/su@14,3083f8
mouse /pci@1f,4000/ebus@1/su@14,3062f8
name aliases
{0} ok boot disk
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Drive not ready
{0} ok probe-scsi-all
/pci@1f,4000/scsi@3,1
/pci@1f,4000/scsi@3
Target 0
Unit 0 Disk IBM DDYST1835SUN18G S94N
Target 4
Unit 0 Removable Tape HP C1537A L706
Target 6
Unit 0 Removable Read Only device TOSHIBA DVD-ROM SD-M14011007
Target 8
Unit 0 Disk FUJITSU MAJ3364M SUN36G 0804
Target a
Unit 0 Disk SEAGATE ST336704LSUN36G 032C
Anyone knows what's the problem and how can I fix it?
CheersYou either have a mechanically or electronically failed disk drive or else your Operating System (I an presuming it is Solaris on that SPARC system) is completely mucked up.
If it is the OS at issue, you will need to install everything fresh.
If it is the 18GB disk drive, you will need to replace it and install everything fresh.
Either way, at some point you will have to go get your OS installation media and install everything fresh. The solution is not that difficult to understand. -
Email Not Ready Icon visible in CSD when no Email server is used
HI,
We have implemented a new contact center in the UCCX 7.0(1)SR5 cluster with no Email feature. But when one logins into the CSD, you see this Email Not ready icon appeneded to the current agent status. Note that this is not the case with all the agents and also doesn;t always happen to the same agent. When I ask the agent to completely close out of CAD and log back in, it just magically disppears. I also checked that these icons are marked as not visible in the CDA. This is not affecting anything but the supervisors are confused when they see this status appened to a few agents espl. when we are not using any email fucntionality and our cluster doesn't include any email server. Please see the screen shot below.
Any thoughts or leads is highly appreciated!
Thanks,Hi
This mostly looks like a defect which requires more investigation.
I will request you to open up a TAC case if you haven't done yet
Thank you
Anuj -
How to fix "server not found"
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hi
i working in web project and and no error in compilation but once the project
running get this message:
07/03/08 00:20:42 Error initializing server: IO Error: The device is not ready
07/03/08 00:20:42 Fatal error: server exiting
Process exited with exit code 1.
i don't know the problem in RAM or hard drive or what
but i have 1GB RAM and good free space
please , can any body help me?
thanksFrank
............ welcom and thankyou, I'm sory for late
infact i dont try another unzipining JDeveloper
but every project i try to run same error
i will try new unzipping and comeback again
thankyou Frank again -
Hello, everyone.
I'm trying to create a .cfm document that will erase a specific Solr collection and then re-create it, index it, and optimize it.
The delete works flawlessly.
Unfortunately, creating it isn't working, at all. I get the following message:
Unable to create collection publicsearch - An error occurred while creating the collection: java.io.IOException: The device is not ready.
This is a Windows 7 server running Apache and CFServer 9.0.1 (the version before Verity was cut.) I'm not getting any more details than the one error message. Any idea of what could be causing this? I've Googled this and I'm seeing a lot of issues similar, but not quite what I have happening.
Thanks,
^_^Nevermind.. no one bothered to inform the developer that the path to the collection AND the path to the directory that the collection is for are different on this other server.
Fixed. -
Netctl fails with "link is not ready"
Hi all
I was hoping that you can help me out! I'm new to archlinux so please accept my apologies if I've missed something obvious.
I've just setup a new archlinux system on my HP N40L according to the archwiki beginner's guide and this btrfs guide.
I want to automatically connect to the internet with a static ip via ethernet cable.
netctl setup
cp /etc/netctl/examples/ethernet-static /etc/netctl/ethernet
nano /etc/netctl/ethernet
netctl start ethernet
netctl profile
Description='A basic static ethernet connection'
Interface=enp2s0
Connection=ethernet
IP=static
Address=('192.168.1.212/24')
#Routes=('192.168.0.0/24 via 192.168.1.2')
Gateway='192.168.1.1'
DNS=('62.24.128.17')
## For IPv6 autoconfiguration
#IP6=stateless
## For IPv6 static address configuration
#IP6=static
#Address6=('1234:5678:9abc:def::1/64' '1234:3456::123/96')
#Routes6=('abcd::1234')
#Gateway6='1234:0:123::abcd'
journalctl output
Jul 21 21:52:50 arch network[340]: Starting network profile 'ethernet'...
Jul 21 21:52:50 arch kernel: tg3 0000:02:00.0: irq 43 for MSI/MSI-X
Jul 21 21:52:51 arch kernel: IPv6: ADDRCONF(NETDEV_UP): enp2s0: link is not ready
Jul 21 21:52:56 arch network[340]: No connection on interface 'enp2s0'
Jul 21 21:52:57 arch network[340]: Failed to bring the network up for profile 'ethernet'
Jul 21 21:52:57 arch systemd[1]: [email protected]: main process exited, code=exited, status=1/FAILURE
Jul 21 21:52:57 arch systemd[1]: Failed to start A basic static ethernet connection.
Jul 21 21:52:57 arch systemd[1]: Unit [email protected] entered failed state.
dmesg output for ethernet card module
[ 4.576037] tg3.c:v3.130 (February 14, 2013)
[ 4.621520] tg3 0000:02:00.0 eth0: Tigon3 [partno(BCM95723) rev 5784100] (PCI Express) MAC address a0:b3:cc:df:1e:7f
[ 4.621526] tg3 0000:02:00.0 eth0: attached PHY is 5784 (10/100/1000Base-T Ethernet) (WireSpeed[1], EEE[0])
[ 4.621530] tg3 0000:02:00.0 eth0: RXcsums[1] LinkChgREG[0] MIirq[0] ASF[0] TSOcap[1]
[ 4.621533] tg3 0000:02:00.0 eth0: dma_rwctrl[76180000] dma_mask[64-bit]
[ 31.196779] tg3 0000:02:00.0: irq 43 for MSI/MSI-X
I can connect if I use these commands so there's no physical problem with hardware.
ip link set enp2s0 up
ip addr add 192.168.1.200/24 dev enp2s0
ip route add default via 192.168.1.1
or
systemctl start dhcpcd@enp2s0
I also tried to bring the interface up first.
ip link set enp2s0 up
netctl start ethernet
journalctl output
Jul 21 22:00:47 arch network[438]: Starting network profile 'ethernet'...
Jul 21 22:00:47 arch network[438]: The interface of network profile 'ethernet' is already up
Jul 21 22:00:47 arch systemd[1]: [email protected]: main process exited, code=exited, status=1/FAILURE
Jul 21 22:00:47 arch systemd[1]: Failed to start A basic static ethernet connection.
systemctl output
UNIT LOAD ACTIVE SUB DESCRIPTION
proc-sys...t_misc.automount loaded active waiting Arbitrary Executable File Formats File System Automount Point
sys-devi...und-card0.device loaded active plugged GF119 HDMI Audio Controller
sys-devi...et-enp2s0.device loaded active plugged NC107i Integrated PCI Express Gigabit Server Adapter
sys-devi...-sda-sda1.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...-sda-sda2.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...block-sda.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...tty-ttyS0.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS0
sys-devi...tty-ttyS1.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS1
sys-devi...tty-ttyS2.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS2
sys-devi...tty-ttyS3.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS3
sys-module-configfs.device loaded active plugged /sys/module/configfs
sys-subs...es-enp2s0.device loaded active plugged NC107i Integrated PCI Express Gigabit Server Adapter
-.mount loaded active mounted /
dev-hugepages.mount loaded active mounted Huge Pages File System
dev-mqueue.mount loaded active mounted POSIX Message Queue File System
sys-kernel-config.mount loaded active mounted Configuration File System
sys-kernel-debug.mount loaded active mounted Debug File System
tmp.mount loaded active mounted Temporary Directory
systemd-...ord-console.path loaded active waiting Dispatch Password Requests to Console Directory Watch
systemd-...ssword-wall.path loaded active waiting Forward Password Requests to Wall Directory Watch
dbus.service loaded active running D-Bus System Message Bus
[email protected] loaded active running Getty on tty1
[email protected] loaded failed failed A basic static ethernet connection
sshd.service loaded active running OpenSSH Daemon
systemd-journald.service loaded active running Journal Service
systemd-logind.service loaded active running Login Service
systemd-remount-fs.service loaded active exited Remount Root and Kernel File Systems
systemd-sysctl.service loaded active exited Apply Kernel Variables
systemd-...es-setup.service loaded active exited Recreate Volatile Files and Directories
systemd-...-trigger.service loaded active exited udev Coldplug all Devices
systemd-udevd.service loaded active running udev Kernel Device Manager
systemd-update-utmp.service loaded active exited Update UTMP about System Reboot/Shutdown
systemd-...sessions.service loaded active exited Permit User Sessions
systemd-...le-setup.service loaded active exited Setup Virtual Console
dbus.socket loaded active running D-Bus System Message Bus Socket
dmeventd.socket loaded active listening Device-mapper event daemon FIFOs
lvmetad.socket loaded active listening LVM2 metadata daemon socket
systemd-initctl.socket loaded active listening /dev/initctl Compatibility Named Pipe
systemd-journald.socket loaded active running Journal Socket
systemd-shutdownd.socket loaded active listening Delayed Shutdown Socket
systemd-...d-control.socket loaded active listening udev Control Socket
systemd-udevd-kernel.socket loaded active running udev Kernel Socket
basic.target loaded active active Basic System
cryptsetup.target loaded active active Encrypted Volumes
getty.target loaded active active Login Prompts
graphical.target loaded active active Graphical Interface
local-fs-pre.target loaded active active Local File Systems (Pre)
local-fs.target loaded active active Local File Systems
multi-user.target loaded active active Multi-User System
network.target loaded active active Network
paths.target loaded active active Paths
remote-fs.target loaded active active Remote File Systems
sockets.target loaded active active Sockets
sound.target loaded active active Sound Card
swap.target loaded active active Swap
sysinit.target loaded active active System Initialization
timers.target loaded active active Timers
systemd-...iles-clean.timer loaded active waiting Daily Cleanup of Temporary Directories
LOAD = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB = The low-level unit activation state, values depend on unit type.
58 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.
My modem router (192.168.1.1) handles DNS and DHCP (192.168.1.2 - 192.168.1.254).
I tried change the address pool to 192.168.1.2 - 192.168.1.253 and setting my computer's ip to 192.168.1.254 to avoid possible conflicts but this made no difference.
I have only installed packages from the base group and the packages openssh, amd-ucode and btrfs-progs.
thanks for the help - hopefully it's something simple I've missed
EDIT
I've found out that the following works
pacman -S ifplugd
systemctl start [email protected]
does anyone know why the beginner's guide wasn't working for me? is there a bug with netctl?
Last edited by tadetter (2013-07-22 22:11:17)Thanks for the pointer Lone_Wolf.
I've opted for the method you linked to as it means I can remove netctl and ifplugd.
[Unit]
Description=Wired Static IP Connectivity
Wants=network.target
Before=network.target
BindsTo=sys-subsystem-net-devices-enp2s0.device
After=sys-subsystem-net-devices-enp2s0.device
[Service]
Type=oneshot
RemainAfterExit=yes
ExecStart=/usr/bin/ip link set dev enp2s0 up
ExecStart=/usr/bin/ip addr add 192.168.1.254/24 dev enp2s0
ExecStart=/usr/bin/ip route add default via 192.168.1.1
ExecStop=/usr/bin/ip addr flush dev enp2s0
ExecStop=/usr/bin/ip link set dev enp2s0 down
[Install]
WantedBy=multi-user.target
I guess this is a solution sorts, although the original issue remains unsolved.
Is it worth cross posting to netctl on git?
Last edited by tadetter (2013-07-22 22:11:38) -
Solaris 8 on netra T1 error - drive not ready
Hi I am hoping someone can help shed light on a problem we have encountered. I inherited a couple of very old netra t1 with solaris 8 on them. We had a major power outage whcih resulted in an issue with this server coming backup. On first looking at it i was able to get into the server via lom command prompt, i ran the power down command to gracefully shutdown and reboot but on starting backup the server is reporting 'drive not ready' and just hangs at this point.
apologies but i am a solaris novice, any help would be much appreciated. I am hoping this is something trivial....
thanks.Just to update we suffered another power outage and returned to look at hte server to find different error messages appearing, this time the server was giving me the option to try and boot or go into single user mode, which i did and ran the metastat and got the following:-
# metastat
d50: Mirror
Submirror 0: d0
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 43846353 blocks
d0: Submirror of d50
State: Okay
Size: 43846353 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
offline
c0t0d0s0 0 No Okay
d51: Mirror
Submirror 0: d1
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 8389656 blocks
d1: Submirror of d51
State: Okay
Size: 8389656 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s1 0 No Okay
d53: Mirror
Submirror 0: d3
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 4194828 blocks
d3: Submirror of d53
State: Okay
Size: 4194828 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s3 0 No Okay
d54: Mirror
Submirror 0: d4
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 8340543 blocks
d4: Submirror of d54
State: Okay
Size: 8340543 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s4 0 No Okay
d55: Mirror
Submirror 0: d5
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 6292242 blocks
d5: Submirror of d55
State: Okay
Size: 6292242 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s5 0 No Okay
d10: Concat/Stripe
Size: 43846353 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s0 0 No
d11: Concat/Stripe
Size: 8389656 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s1 0 No
d13: Concat/Stripe
Size: 4194828 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s3 0 No
d14: Concat/Stripe
Size: 8340543 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s4 0 No
d15: Concat/Stripe
Size: 6292242 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s5 0 No -
Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002
Hi Everyone,
We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 using
Cisco Unified CRM connector
On daily basis we are receiving about 100 incidents that Agents goes to not ready after
talking to customer. and the reporting gives the reason code 50002.
As per Cisco its because of CTI server Failure/Agent desktop closed/network Problem. But
In real there is no network issue, Agent not closing the Agent desktop. Also if this is
the case agent should be logged out but in pratical its stays logged in but moved to
not-ready state(Reason 50002)
It could be miss communication between UCCE and Siebal CRM connector.
One more thing its not happening with one customer only it happening in many deployment on
Version 8. Especially the one integrated with Siebel.
If anyone face the same issue please share the experience and the solution if found any!
Regards,
Atif TanveerAtif,
If memory serves me right, CTI events are controlled and communicated by Siebel connector. So when your users close Siebel or any other CTI controlling connector this will be same as closing CTIOS or CAD without proper logoff. This will keep the phone out of synch and keep the user automatically into not ready to prevent any callers going to this device.
Simple answer you have to train users and make sure they close Close applications properly.
Thanks,
Baseer. -
Agents in not ready state too long drops calls.
Using CRS 4.0(3) with agent desktop.
Issue is that when agents go to lunch they go into the not-ready state until they come back from lunch. Upon coming back from lunch, they proceed to go ready and then they start dropping calls as they come into the que.
If you log out completely and close the application when you leave for lunch versus going not ready for an extended period of time the issue does not appear when you log back in.
Any ideas?Update on this. I looked at the control center and saw that my server was in partial service. I verified the service was the JTAPI subsystem.
I ran the JTAPI update client tool from this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
and saw the version of JTAPI between the CCM and the IPCC server were off. I updated both IPCC servers to the same version of call manager and will now hold to do some testing.
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