Follow up email creating a interaction record

Hi experts,
We have just upgraded system to 7.0. here we are facing a problem when we create a service order and save it.then we go to inbox and search for the service order->create afollow up activity->go to the action and send a follow up email.
Now as per requirement: once we send the follow up email it should appear in the business context area with status "out email"
but here once we send the email another interaction record is getting created in business context area and when we click on the interaction record we have the email with status"sent email" in the activity clipboard.
even If we go to SOST t.code we find the email which was sent is listed here.
if anyone has faced similar issue kindly suggest.
Thanking you in advance,
Deepa

Hi Joaquin ,
I have already gone through Notes  669072 scenario 1 and all teh customising is maintained properly.
The main issue is as per requirement when we send the follow up email it should not create a new interaction record and the sent email should appear in the business context area.
Regards,
Deepa

Similar Messages

  • Follow up email creates a interaction record in business context area

    Hi experts,
    We have just upgraded system to 7.0. here we are facing a problem when we create a service order and save it.then we go to inbox and search for the service order->create afollow up activity->go to the action and send a follow up email.
    Now as per requirement: once we send the follow up email it should appear in the business context area with status "out email"
    but here once we send the email another interaction record is getting created in business context area and when we click on the interaction record we have the email with status"sent email" in the activity clipboard.
    even If we go to SOST t.code we find the email which was sent is listed here.
    if anyone has faced similar issue kindly suggest.
    Thanking you in advance,
    Deepa

    Hi Joaquin ,
    I have already gone through Notes  669072 scenario 1 and all teh customising is maintained properly.
    The main issue is as per requirement when we send the follow up email it should not create a new interaction record and the sent email should appear in the business context area.
    Regards,
    Deepa

  • Follow Up and task for Interaction Record

    we have IC Web and need to create Follow up and Task as follow up task  from the interaction record.
    Can you please help me find steps to configure the same,

    Suki,
    I was maybe a little bit too fast:-)
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    Joost

  • Automatic creating a Interaction record in the WebClient

    Please help!  I need a way to automatically create a Interaction Record in the Web Client from a file.  Is anybody know how to do this.  I need to extract data from another system like R/3 and automatically load this into the interaction record, but I don't which ways to approach.

    Hello,
    In a SAP standard scenario an interaction record is always created. You can however control this behaviour in the "Business Transaction profile" which is linked to the "main IC web profile". In that business transaction profile you need to define a "leading" business transaction. This leading bus. trans. is the transaction that is created the moment a business partner is confirmed.
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    Hi Experts,
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    Could some can help me with the steps to achive the above fuctionality?
    Thanks in advance
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    Hi Arden,
    Thanks for the information.
    Now I am able to create interaction record for incomming email, but i have below concrens in this.
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    Could you please guide me on above things?
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  • Unable to View Follow up Transactions in Interaction Record

    Hello All,
    I have created a prospect performed the lead transaction on the prospect from the IC Role, the interaction record gets created as per the customization settings maintained, I have also performed a follow up meeting request on the lead transaction however in the follow up tab of the Interaction record, the transaction type, description and employee responsible are all blank, please advice what customization settings I need to perform for the same
    Kind Regards
    Atul

    Hi Atul,
    As indicated by Garcia, the follow up view on the interaction record view set only allows creation of follow up transaction and is not indicated to display already created follow up transactions.
    You can enter data, like "description" in the follow up view and
    press button "Follow Up" for  Quick Create: here a new follow up transaction is created in the background for the entered data and added to the activity clipboard. To display the business transaction, you can click on the link in the activity clipboard
    click on link "Follow Up Details":  a follow up transaction is created with the data but user automatically navigates to the corresponding view to enter additional information. Also in this case, the follow up transaction is added to the activity clipboard.
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  • Interaction record as follow up transaction inside a service order

    Hello,
    We have a process in ICWebClient where the flow is:
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    2) create an interaction record
    3) create a service order with reference to an interaction record
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    We are done with 1..3 options and I am unsure about the 4th step .. how can we achieve this?
    Any inputs in this regard are rewarded and appreciated.
    Thank you,
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    Hi,
    Typically navigation between views can be achived by implementing plugs. In yous case as soon as you select Interaction record from drop-down list it should navigate to Interaction Record view.
    When you select some value in a drop an event is triggered, within this event you can call the outbound plug within which you need to call navigation link. A navigation link is created in Run time repository which defines the source and destination views. Look at some of the existing examples you will get an idea.
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  • Creation of Interaction Record - CTI Integration

    Hello Experts,
    I have an scenario with a SAP CRM-SAP CCtr( A.K.A. BCM) integration where the customer wants to see in the "Interaction History" assignment block just the Interation Records related to phone calls.
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    Hi Lakshmana,
    There is ERMS service very similiar with your requirement: AH_CREATE_IR (corresponding class: CL_CRM_ERMS_AH_CREATE_IR). Instead of searching the BP in the subject, it tries to find it by searching with the sender email address.
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    Hi,
    We are using IC WebClient Interaction Record to log issues. process followed is as below
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  • Automatic creation of interaction record

    Hi Experts,
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    Hi Lakshmana,
    There is ERMS service very similiar with your requirement: AH_CREATE_IR (corresponding class: CL_CRM_ERMS_AH_CREATE_IR). Instead of searching the BP in the subject, it tries to find it by searching with the sender email address.
    So, I would create a new service  based on this one (including a new class based on CL_CRM_ERMS_AH_CREATE_IR) and assigned it to my ERMS service manager profile. Then I would adapt the new class to meet your needs.
    Hope that helps.
    Kind regards,
    Garcia

  • Deactivate automatic interaction record

    Hello!
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    Hello Bitabita,
    As soon as you click on End Interaction Button on top of the screen, no matter whichever screen you are on, it creates an Interaction record in the backend. This behavior is intentional by SAP for multiple reasons. If you still want to avoid creation of IR in the back end when you press End Interaction Button, you can do the following:
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    In Method, BEFORE_IREC_CREATE , write this code at the first line:
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    Thanks
    Vishal

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    Edited by: Wouter Breeuwsma on 31-mei-2012 12:05

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    Hi Gurus,
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    Regards,
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