Interaction record as follow up transaction inside a service order

Hello,
We have a process in ICWebClient where the flow is:
1) confirm an account
2) create an interaction record
3) create a service order with reference to an interaction record
4) Within a service order sometimes using follow up option we will need to create an interaction record.
We are done with 1..3 options and I am unsure about the 4th step .. how can we achieve this?
Any inputs in this regard are rewarded and appreciated.
Thank you,
Vijay

Hi,
Typically navigation between views can be achived by implementing plugs. In yous case as soon as you select Interaction record from drop-down list it should navigate to Interaction Record view.
When you select some value in a drop an event is triggered, within this event you can call the outbound plug within which you need to call navigation link. A navigation link is created in Run time repository which defines the source and destination views. Look at some of the existing examples you will get an idea.
Hope it helps.
-ASB

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I put in place within ICWC the Interaction record creation as initial step followed by a creation of a Service ticket.
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I tried to come back to the idea of the Status Completed as default when Interaction Record is created.
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Confirm BP
Confirm IBASE
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then i am on the ticket...
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I have not even come to that part yet. What i need now is the list of transaction types to be appeared in the Follow-Up drop down. How does partner determination cause whether the list appeared in the drop down or not. There's something really weird, when i unchecked the Settings for Activities for Business Activity Copy Control, one of the item does appeared in the drop down.

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Hi Gurus,
I have a transaction type Z010 for interaction record that is copied from standart 0010 transaction type.
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As agents must do everything vey quickly while they are on phone, it is needed urgently.
Now they have to open Z010 interction record screen, have to press follow up button, click to clipboard and then can open the scrren of service order.
How can we automatically open service order screen after confirming account??
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Hi Denis, thanks for reply.
I read it and see that interaction record is automatically created. How can it be made, is it a standard customizing?? Our interaction record is created automatically when follow up process-it is service order here- is created. First we confirm customer, then press to Interaction Record at the left hanside, then in this screen we press follow-up button, then click on Activity Clipboard, then service order screen is opened. I want to pass two steps, pressing Interaction Record and pressing follow up record, how can I do this??
Exactly I have to define process type Business Activity for interaction record, I can't give Service Order process type directly to interaction record. Service Order type must be dependent to business activity, is it true?? If there is a way to directly giving service order type as an interaction record type, and making interaction record creation automatically after confirming, my problem is solved as very well.

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I noticed that for interaction records or follow up business activities the dates are not displayed at all in the IC. Is there a way make the configured dates (in date profile) visible in the IC?
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Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
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Best Regards,
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Mohammad
As Joaquin & Andrei mentioned, you can definitely suppress the creation of interaction record. The side effect of switching off the interaction record is that the content of activity clip board cannot be linked.
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I would suggest we still use the Interaction Record Functionality in IC Web . So thi is what I am suggesting :
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I am not too sure about the search on service ticket using the Notes Function, but let me make an attempt at answering your question on Interaction Record.
The Interaction Record is central to the ICWC as it enables the system to know that an interaction has happened. So it might not be wise to completely disable the interaction record.
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we have IC Web and need to create Follow up and Task as follow up task from the interaction record.
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Suki,
I was maybe a little bit too fast:-)
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Interaction record as follow up transaction inside a service order

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