Follow up Problem mesages created by Key users

Question

Hi Experts,
I am in the process of creating Service Desk in Solution manager 4.0
Whenever key user creates a message from Satellite system after creation of successful message , user is getting Problem message no as 00000000xx.
When I want to check the particular ticket using T code dnotifwl , I am getting problem message created by user but there is no problem message number assigned to ticket instead message having Notification No as 09999999yy. Both are not same.
when I use T code : crm_dno_monitor , I am getting Mesage no as ID number.
my questions are :
1) <u><b>Which T code needs to be used by support team to check the tickets and resolve issues.</b></u>?
2) <u><b>what is the difference between Notification No and Message ID ?</b></u>
3) <u><b>How key user will check the status of ticket ? Does user need to use Message Id number or Notification No to check the status of ticket created by him?</b></u>
Pls help me in answering my queries.
Thanks in advance.
Regards
Rajani

Answer 1

hi Srinivas ,
Drop down by key will be used to map simple types created in dictionary . This simple type will have Key and the value. The value will be displayed in the drop down and by selecting it, we can get the corresponding key.
if u r using drop down by key , than proceed like this :
1 declare a context node of cardinality 0..1
2 declare attribute of type string under it . The attribute name should be exactly the same as that in database table '
eg if u want to poulate values for a field ' SYS' from table , than giv the attribute name as 'SYS' in context attribute
3 declare internal table of type standard table
4 populate internal table with values
5 take the refernce of the node , u have created
6 bind it with the internal table
here is one code as an example for ur reference , which shud display texts
TYPES: BEGIN OF str_roles,
  ->  role TYPE z0cz_roles-role_id,
->  END OF str_roles.
  ->DATA: it_role TYPE TABLE OF str_roles,
   ->    wa_role TYPE str_roles.
  ->DATA:          value1 TYPE wdy_key_value,
    ->       set TYPE wdy_key_value_table.
-> SELECT role_id FROM z0cz_roles INTO TABLE it_role.
->SORT IT_ROLE DESCENDING BY ROLE.
->  LOOP AT it_role INTO wa_role.
  ->  value1-key = sy-tabix.
  ->  value1-value = wa_role-role.
  ->  APPEND value1 TO set.
   ->  ENDLOOP.
->  DATA : node_info TYPE REF TO if_wd_context_node_info.
-> node_info = wd_context->get_node_info( ).
->  node_info = node_info->get_child_node('CN_DROPDOWN').
  ->node_info->set_attribute_value_set( name = 'CA_ROLE'   value_set = set ).
regards,
amit