HOW create support message ONLY for KEY USER
Hi all,
I just configured my service desk and I wanted to give only the key users the permission to create support messages. But every user have the rights to create a message from the satellite system.
How can I prevent that? Is it possible to hide the option in the menu bar (help - create message) for non-key-users? The key users have the role SAP_SV_FDB_NOTIF_BC_CREATE . non sap users have just standard roles for hr, ...
Thanks in advance!
hi,
in the documentation it is written
Create messages from satellite systems with Help ® Create Support Message
SAP_SOL_SERVTRANS_CREATE
Authorization object S_RFC,
profile S_RFC_VERS with the activity Execute for the object SAPSMO*
this is working fine
see link http://help.sap.com/saphelp_sm310/helpdata/en/71/50548566324a7491916585fe73a2b4/content.htm
best regards Xavier
Similar Messages
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How to Create Support Message with no SolMan User
Hi all,
I would like to test if it is possible to create a support message from ECC system, if the same user do not have a SolMan user.
Now, in few other threads, like
Creation of support message in SolMan without having user id in SolMan
Re: Do End User Require Login in Solman to raise Support Messages !!
show to the user there support message list
e.t.c.
it is clearly stated: it is possible.
I have done the next steps:
In ECC:
- created a test user
- assighned him a "sap_all" profile (and "Z_SAP_SV_FDB_NOTIF_BC_CREATE" role) + user comparasion
- assighned him a "Z_SAP_S_RFCACL" role + user comparasion
In Solman:
- No user created
- In TX DNO_CUST04 the Field Name "NO_USER_CHECK" is maintained with the value "X".
- In tx BP business partner is created as a general BP, with valid external SYS ID no (other users with both ECC and SM user are OK), and changed to "employee" with ECC username defined.
Now, the problem is when I try to create a support message as a test user in ECC, I get an error:
"Error in Local Message System: No authorization to logon as trusted system (Trust Message was Not Created"
All I could find is the tread:
solution maanger issue
and this one is basicly different:
the mentioned user has both ECC and SM user.
And one of the answers was the user must have S_RFCACL roles in BOTH ECC ans SM systems...
In ST22 (in solman) I get error description:
" An RFC call (Remote Function Call) was sent with the invalid user ID
"TEST_T01230 "
. Or the calling system is not registered as trusted system in the
target system."
Now, the calling system IS regged as a trusted sys (as I mantioned - other users with both ECC and SM users can send supp. msgs)
So - the only answer is "invalid user ID".
The short message is
" No authorization to logon as trusted system (Trusted RC=0)"
and the trusted return codes ( 0 ) have the following meaning: Invalid logon data (user ID and client) for the trusting system.
So. how can I perform trusted Logon with no user in SM?
Thank you in advance,
cheers
NenadHi again,
thank you for your help.
At first I thought you meant *_back dest. directly in SM, and now I see you ment to use SMSY to go to ECC sys, and maintain the RFC conns on ECC diredtly from SMSY, "clean-up RFC Destinations". Yes, can do
So:
The problem is solved.
I deleted the *_back user from ECC to SM, and re-generated the connection with default system pre-defined user SMB_T01. (it is interesting that SU01 reports - user SMB_T01 does not exist)
I even deleted a SRFCACL role from the test user in ECC, and the user was still able to create the support message (certanly he was, as he uses a *:back rfc with SMB_T01to log on to SM)
So, resume:
To be able to create / send a support message from another system, with no user in SolMan, it is needed:
- a user in other system with roles needed for everyday work, + "Z_SAP_SV_FDB_NOTIF_BC_CREATE" role;
- a not trusted SM_<SID>CLNT<CLNT_NB>_BACK rfc connection from satelite system to SolMan, with defined logon user (with apropriate authorisations) - generated by the system.
- the BCOS_CUST table in ECC system should be onfigured like: OSS_MSG W SM_<SID>CLNT<CLNT_NB>_BACK CUST 620 1.0
- a Business Partner for user in SM with identification number for system from where the massege will be sent from. (the user can send the note with out this condition, but the "created by" field in message will be empty in that case)
Once again thank you,
cheers,
Nenad
Case closed.
Edited by: Nenad nikolic on Mar 23, 2010 10:54 AM
Edited by: Nenad nikolic on Mar 23, 2010 10:57 AM -
How to restrict usage of "Create Support Message" action in Help menu
Dear Experts,
hoping someone can help me to find a solution to this:
in our company we are building a business process so that not everyone should be able to open a new support message under maintenance cycle, but only "Power Users" - we call them BPE for Business Process Experts.
All the rest business comunity should filter their inquiries thru BPE's, and if BPE decides that Support Message is required, then (s)he will use the Create Support Message function under Help main menu.
Is there any way in SAP to restrict usage of "Create Support Message" function to only a group of people (BPE) by security or other means, so that it's invisible (or not executable) by other people ?
Thank you in advance
ElenaHi,
You can restrict the creation of support message thru the Auth Obj CRM_ORD_PR.
Thnx,
Waseem. -
Create Support Message via Help - Limitation for certain people
Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
Thanks in advance
MichaelThanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...
regards
Michael -
How to create Support Message in Solaman
Dear All,
I know how to create message in satellite system and configuration required for that but now my requirement is to create message in solman only and then further process the same as usual. How can I do that.
NOTIF_CREATE is the transaction code for that but it ask for lot of details to create ticket. Can I create ticket form Help--->Create Support Message? Do I need to maintain table BCOS_CUST in solaman? What else configuration is needed to be done?
Regards,
NikhilHi Nikhil,
There can be many reasons for 513 error.
Please check the following steps in you systems:
Check the number range assignment for SLF1 in transaction dno_cust01.
Check for ur authorization of SAP_SUPPDESK_CREATE to create the messages.
Go to transaction DNO_CUST04. Select the field NO_USER_CHECK, and check the "filed value". should be X
Confirm Ur entries in Service Desk destinations in the Solution Manager System. OSS_MSG must exist
Regards,
Sunny -
Creating Support Messages from Satellite System without SolMan user account
Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
LarsHi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc -
How To create a message Choice for a page?
Hi,
I need to create a message choice for a page and on selection of that it should navigate me to next page..like
ex:
If iam havng 10 locations like Delhi,Hyderabad,Chennai....
I need to select one of them and it should be navigated to next page based on the above selection...These values are to be retrieved from database...
Can u gimme any idea..how to proceed?Maybe something like this will help.
On your <af:selectOneChoice/> component configure a valueChangeListener and set autosubmit to true.
In your valueChangeListener change the current view like :
public void handleValueChanged(ValueChangeEvent valueChangeEvent) {
// Add event code here...
if (!PhaseId.INVOKE_APPLICATION.equals(valueChangeEvent.getPhaseId())) {
valueChangeEvent.setPhaseId(PhaseId.INVOKE_APPLICATION);
valueChangeEvent.queue();
} else {
// add additiional app functionality here
ControllerContext controllerContext = ControllerContext.getInstance();
ViewPortContext viewPortContext = controllerContext.getCurrentViewPort();
viewPortContext.setViewId("test");
Regards,
Kenneth
The deferred execution of ValueChangeEvent is necessary as the ViewID can only be changed in INVOKE_APPLICATION phase. -
FM to create support message for custom process type other than 'SLFN'
Hi All
Is there any function module or BAPI which will create support message for the custom process type other than SLFN.
BAPI_NOTIFICATION_CREATE is posting only for the process type 'SLFN'
Thanks in advance
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RaviAny ideas?
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Unless the DVD has software on it perhaps?
Does this work on any movie DVD or is this a special kind of DVD with software on it from someplace? -
Service desk error creating support message "help- create support message"
Hi
I'm customizing SM 7.0 SP Stack 15 service desk scenario. I'm in a VAR SAP, so It's a mandatory scenario.
I've done all basic settings from General Settings, Connection to SAP, Online Documentation, ...,
Business Partners, iBase, Basic BC-Sets for Configuration, Number Ranges. After them , for Scenario-Specific Settings-> Service Desk->Service Provider I've done all these steps. At SAP System Solution Manager, I've created solutions at dswp transaction and EW Alert are centralized these steps works. Transaction notif_create works and iBase are well mantained.
The problem is when I try create a support message from satellite SAP system. I logged With a SAP user which is BP, key user and has authorizations in a satellite system and I choose help->create support message, so a pop-up appears and I fill the fields, and I press button (Save/Send). An error appears:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
In order solve the error I review:
- The satellite SAP system is at the iBase installed components.
- I've Assign Number Range for ABA notifications at SLF1 transaction.
- I've Checked number range for Service Desk Message at SLFN transaction.
- I've configured ABA Message transaction DNO_CUST01, transaction DNO_CUST04
- (satellite system) Transaction sm30, table BCOS_CUST:
Appl. + Dest. + +
OSS_MSG W SM_SMGCLNT010_BACK CUST620 1.0
TST_CUS 0120009939
RFC SM_SMGCLNT010_BACK works, SM recollects EW Alert from this satellite system
- (satellite system) I logged with a SAP user with these roles:
SAP_SUPPDESK_CREATE
SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534
SAP_BC_CUS_ADMIN according SAP NOTE 834534
SAP_SV_FDB_NOTIF_BC_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
All these roles are mantained.
- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)
Please could you help me?
Thanks and Regards
RaulHi,
When I try create a SAP message via help->create suuport message, I get the same error so I run help->create support message in a satellite system so I run help->create support message in Solution Manager
system. Also, a dump is generated in Solution Manager when I try create support message or from satellite or from solution manager.
========================================================================
Runtime Errors OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time 10.07.2008 10:17:26
Short text
Access via 'NULL' object reference not possible.
What happened?
Error in the ABAP Application Program
The current ABAP program "CL_BOR_SERVICE_PPF============CP" had to be
terminated because it has
come across a statement that unfortunately cannot be executed.
Error analysis
You attempted to use a 'NULL' object reference (points to 'nothing')
access a component (variable: " ").
An object reference must point to an object (an instance of a class)
before it can be used to access components.
Either the reference was never set or it was set to 'NULL' using the
CLEAR statement.
How to correct the error
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"OBJECTS_OBJREF_NOT_ASSIGNED" " "
"CL_BOR_SERVICE_PPF============CP" or "CL_BOR_SERVICE_PPF============CM004"
"PROFILE_CONTAINS_PARTNERDEP"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
Information on where terminated
Termination occurred in the ABAP program "CL_BOR_SERVICE_PPF============CP" -
in "PROFILE_CONTAINS_PARTNERDEP".
The main program was "SAPMSSY1 ".
In the source code you have the termination point in line 41
of the (Include) program "CL_BOR_SERVICE_PPF============CM004".
=========================================================================
Thanks and Regards
Raul -
SOLMAN EHP1 - anyone can create support message in Satellite System's Help?
Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
Your kind input is very much appreciated.
Thanks,
Nicholas ChangHi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
The user entered in the RFC details probably has the authorization to create Support desk messages.
Regards
Amit -
With SP16-17 we can't create support message from satellite system anymore
hello,
We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.
The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...
The key user creates the message with the help -> create support message
and when he saves it (clicking the mailbox button) he gets the following error
Error in Local Message System: Function not available Message was Not
Created
In fact the error Message is BCOS088
We debugged the function BCOS_CREATE_MSG and we found out that the function
DNO_OW_CREATE_NOTIFICATION is returning error code 1.
We checked out RFC connection and it looks ok
There is no dumps in ST22, no error in SLG1 in both system...a nightmare
The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.
Due to the fact that the notification is not correctly created the support message is also not created.
SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?
If you would have any idea in which direction to look, i would greatly appreciate
thanks a lot
best regards Xavierhi Rohit,
on the satellit I have the following versions
SAP_BASIS 700 0012 SAPKB70012 SAP Basis Component
SAP_ABA 700 0012 SAPKA70012 Cross-Application Component
PI_BASIS 2005_1_700 0012 SAPKIPYJ7C PI_BASIS 2005_1_700
ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-In
SAP_BW 700 0013 SAPKW70013 SAP NetWeaver BI 7.0
SAP_AP 700 0009 SAPKNA7009 SAP Application Platform
SAP_HR 600 0018 SAPKE60018 Human Resources
SAP_APPL 600 0010 SAPKH60010 Logistics and Accounting
EA-IPPE 400 0010 SAPKGPID10 SAP iPPE
EA-APPL 600 0010 SAPKGPAD10 SAP Enterprise Extension PLM, SCM, Financials
EA-DFPS 600 0010 SAPKGPDD10 SAP Enterprise Extension Defense Forces & Public Security
EA-HR 600 0018 SAPKGPHD18 SAP Enterprise Extension HR
EA-FINSERV 600 0010 SAPKGPFD10 SAP Enterprise Extension Financial Services
FINBASIS 600 0010 SAPK-60010INFINBASIS Fin. Basis
EA-PS 600 0010 SAPKGPPD10 SAP Enterprise Extension Public Services
EA-RETAIL 600 0010 SAPKGPRD10 SAP Enterprise Extension Retail
EA-GLTRADE 600 0010 SAPKGPGD10 SAP Enterprise Extension Global Trade
IS-PS-CA 600 0010 SAPK-60010INISPSCA IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-OIL 600 0010 SAPK-60010INISOIL IS-OIL
IS-M 600 0010 SAPK-60010INISM SAP MEDIA
IS-H 600 0010 SAPK-60010INISH SAP Healthcare
IS-CWM 600 0010 SAPK-60010INISCWM Industry Solution Catch Weight Management
INSURANCE 600 0010 SAPK-60010ININSURANC SAP Insurance
FI-CAX 600 0010 SAPK-60010INFICAX FI-CA Extended
FI-CA 600 0010 SAPK-60010INFICA FI-CA
ERECRUIT 600 0010 SAPK-60010INERECRUIT E-Recruiting
ECC-DIMP 600 0010 SAPK-60010INECCDIMP DIMP
IS-UT 600 0010 SAPK-60010INISUT SAP Utilities/Telecommunication
SEM-BW 600 0010 SAPKGS6010 SEM-BW: Strategic Enterprise Management
LSOFE 600 0010 SAPK-60010INLSOFE SAP Learning Solution Front-End
ST-A/PI 01K_ECC600 0000 - Application Servicetools for ECC 600
APICON 1470000000 0000 - APICON GmbH, Interface Add ON
thank you Xavier -
Can we creat an Apple ID for multiple users?
I work for a company where we are rolling out iPads in big amounts. The problem is that they all need an Apple ID in the training they get about the iPad they receive because they have to install MobiControl on it.
It's no problem to let them create an Apple ID at home, but they have to fill in credit card numbers once they connect at work when they try to install apps. That's the problem... Not everyone want's or has credit cards...
Maybe it's possible to create an Apple ID for multiple users???
Thanks!iPad in Business and Education
You may find a better answer in this part of the forum, since it's meant for situations like you're in.
http://www.apple.com/support/appleid/
is also info about apple ID's.
You can make apple ID's without a credit card, you just have to jump through a couple of hoops to do it since the default is that people will always give a credit card. The key to making an ID without a credit card is that you try to download a free app first, then follow the 'make an ID' prompt. That will get you the 'none' option for payment. -
Error 513 while creating support message help menu in Solman system.
Hi Expert
I am trying to create support message though help in the Solman system. But i am getting an "error 513 message has not created in the Solution manager system".
- maintained the BCOS_CUST table with RFC - NONE
- have SAP ALL authorisation
- using the transaction type SLFN for support message.
- Check the Action profile for SLF1 and found OK.
- Also refered some notes in the sap and implemented but still i am getting the same error.
Please advice.
Regards
Kumar.HI
Do u have BP existing for ur id in solman
Use BP_GEN to create bp for ur user id
otherwise using BP tcode and check if the identification tab is carrying details for solman system with curent client and userid
Hope it solv ur prb
Regards
Prakhar -
Create Support Message via ESS
Hi,
I have come up with one new requirement to create support message from ESS.
I have found one BSP application DSWP_CREATE_MSG for same and attached
It in portal. Now the problem is, when message is created SOLD-TO-PARTY, Reported By
Are not getting populated, even Ibase is not getting populated.
I have mapped user with BP also.
When same user creates support message from R/3 its works all fine.
Please help me in this matter..
Edited by: SHREE WADEKAR on May 29, 2009 3:19 PMHi SHREE WADEKAR,
Did you find solution for this issue?
We encounter the same issue.
Can you please share the solution?
Thanks in Advance.
Regards
Sanjai
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