For the Attention of BTCare Staff. Assistance requ...

Hi there help is required immediately.
Where do i start.
Basically we have had problems with our broadband since we got it in a bit back and recently it got even worse. We reported this all to BT the same engineer has had too visit twice even though he clearly said there is not a problem with our line and that it is a fault at the exchange because of the section our house is hooked up too.
His last visit was about 3 weeks ago , he said everything fine but obviously speeds gross as he agreed, we are literally living with between 0.3 0.7 speeds now constantly and 1mb if we lucky and this is all the time. He forwarded all this too some specialist team that deal with the exchange faults etc and said they woudl ring us within 2 days! this was over 3 weks ago it must be now and nothing still!! internet si actually worse and i log in to my bt account tonight and amazingly the fault has been taken ooff ~! I have emaield bt numerous times over past week with no response and this is how they treat me. I would appreciate help with this matter asap or i really have no option but to take it to court because this is just shambolic. thanks

No my question is not with bt open reach they done there job ! The note's he put's frward go on my bt account for future reference if bt need too look at history of problems. BT retail Provide my broadband so they sort it ! end of story ! OFCOM always states that when i pay a product i get what im paying for. we can chat lega if u wan too ?
Finally the terrible speed test worked. ps: to the person who said this speed test provides things that are required, wrong , it provides nothing different to speed test.com which actually provided more info.
but here it is anyways
Download speedachieved during the test was - 2842 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
This speed is actually miracle shame it's a one off im guessing every other bt customer here has went to bed.
anyways i'll see if any bt representative here want to fix the FAULT that has been deleted off my account which i have all the info for still i save everything so if it is not sorted asap, bills will be stopped and trading standards will be contacted as well as my dad's solicitor. Because enough is enough.

Similar Messages

For the attention of "tpodell140"

Hello there,
Just saw your advice given for post titled "nano frozen". I followed out your advice holding down middle and menu key and my nano screen works now! Thanks.
PS any idea why the screen freezes like it does and they we have to go through process of holding down keys to get it working again?? The reason I ask is that I have only had my Ipod Nano for just under 5 months and if a major problem I might ask for new replacement.
Many thanks again for the advice!!!

"PS any idea why the screen freezes like it does and they we have to go through process of holding down keys to get it working again?? The reason I ask is that I have only had my Ipod Nano for just under 5 months and if a major problem I might ask for new replacement."
Can I answer instead?
Doing what you did is called a "reset" and is a very common fix for iPod ills. It's posted all over these forums just about every other post (mainly because folks don't read the manual or the getting started guide before coming here!).
It's just like restarting your computer when it freezes or won't respond and it's not a major problem unless you frequently have to do this.
Nothing to worry about.

For the attention of DavidM - moderator - rebootin...

David,
I am one of the many who has experienced the random rebooting, many times over the last 18 months or so since the upgrade to the new look software. This issue has been highlighted by various people over the period, and your stock reply is for everyone to send you a private message and you will help.
The only help we want is a guaranteed supply of service, free from rebooting, provided by a combination of a stable BT Vision box and properly programmed software. Can you help with this...? If so, please explain what your plan is...?
When this problem first arose I was in regular contact with a Senior Manager for BT Vision Products, and she couldn't help me. When my questions got hard last November, she chose to just ignore me.
Last week I received an email from another BT employee from the Resolutions Dept stating that "This issue will not be fixed". Again, I went back to him with a hard question, and again, he has chosen to ignore me.
On one of my previous forum posts last week your BT TV expert SteveM questioned his colleagues comment above. Again, I went back to Steve with a hard question, and again, he has chosen not to reply as yet.
My friend's Sky box has never rebooted randomly. You would think that if BT can afford to pay £900m for the rights to broadcast Champions League football, then they can afford to fix this problem. You would also think that a company the size of BT would have the clout to employee whomever they need to make this work. If your box supplier can't provide working boxes, go to another supplier. If your software programmers can't write a working programme...well you know the answer.
Sorry to ramble on, but BT have rambled on even longer in their efforts to find a resolution to this major problem.
I do hope that you will show everyone on this forum the professional coutesy of a positive response and action plan, and I for one look forward to your comments in due course.
Thank you,
Douglas

Yep, mine reboots all the time as well and has lately also started showing a white screen and refusing to budge from it whenever we watch BBC iPlayer and the programme finishes.
Since the OP mentions BT Sport I'll also say that imo BT Vision has gone from fairly appalling but cheap. to nearly unwatchable it has so much dross on it. This is because no doubt ALL the money has gone into BT Sport which according to myself and a great many others, is also complete dross.
BT's complaints have gone through the roof since BT Sport arrived and little wonder - I get it for free and can't be bothered with it.
The only positive thing I can say regarding BT is; thank goodness my contract is up this month...

For the attention of Pat Willener.

further to my screen shot on previous message.
the option "unclick grayscale" is not highlighted, this is defalt.
I cannot "unclick grayscale" for recent pdf files.

Some tips to get what you need from forums, which can be confusing places at first. And if you don't follow the usual way of doing things, it can actually cause annoyance and work against you.
If you have more to add it is very important to return to the original message and hit Reply. Posting a new message is very confusing, and is likely to lead to your message being ignored (or worse).
Also, it's helpful to realise that the people here aren't staff and anyone could pick up your message and help. If you address things to particular people it reduces the chances of getting help.

For the attention of Mod DavidM - Slow broadband s...

Hello. My broadband speed is at 576kbs down and 288kbs up. According to kitz, I'm 2.28km direct from the exchange and my estimated line speeds are 2048kbps on Fixed ASDL and 4500kbps on DSL Max. Those are currently the only 2 options available in my area until FTTC is rolled out next year. In terms of noise attenuation heres the following...
23:00:12, 13 Aug.
( 64.430000) ETHoA is up - VPI: 0, VCI:35
23:00:12, 13 Aug.
( 64.430000) DSL is up
23:00:11, 13 Aug.
( 62.980000) DSL noise margin: 25.00 dB upstream, 28.90 dB downstream
23:00:10, 13 Aug.
( 62.890000) DSL line rate: 288 Kbps upstream, 576 Kbps downstream
22:59:46, 13 Aug.
( 38.130000) WAN Auto-sensing running.
Running on a BT Home Hub 4. It's been a lot slower running speeds as of recently though it may of been a while though I've been out of the country so unsure. If there's my PC connected and any other device, it pretty much slows to a near stop. Any help that you can give would be massively appreciated. I've contacted BT customer service before to just have line tests run etc... which has been absolutely no help. Hub is connected to the master socket aswell.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Two Loop for the position

Hi people i explain my situation.
I have a table with some component.
Every component have a type. For example:
Pos Name Netprice Type Uepos
10    xxxx    xxxx      TAP
20    yyyy    yyyy      TAN     10
30    zzzz    zzzz      TAN     10
Now i must do it.
Loop at this table, if TYPE = TAN i read the UEPOS value and get it into a Zvariable.
Now i must reloop in the table because i must SUM the Netprice of every element Type TAN that have the same UEPOS, and this UEPOS must be the same of the POSNR of the element that have the Type TAP.
Understand? I Know it's difficolt to explain. I try more in another type.
I have this situation:
POS NAME NETPR
10     A        0
20     A.1     xx
30     A.2     yy
40     B        0
50     B.1     xx
In this actual situation the A.1 are dependento of A and i wanto to sum in the NETPR of A the netpr xx , yy of the A.1 and A.2. then the same for B position.
Thanks for the attention.

hey i think you can do like this.
SORT ITAB by TYPE UEPOS.
clear: w_type, w_uepos, w_netpr.
loop at itab.
if w_type ne itab-type
or w_uepos ne itab-uepos.
here you can capture previous type and uepos.. so write logic to use netprice before clearing that.
clear w_netpr.
w_type = itab-type.
w_uepos = itab-uepos.
endif.
w_netpr = w_netpr + itab-netprice.
endloop.
Pos Name Netprice Type Uepos
10 xxxx xxxx TAP
20 yyyy yyyy TAN 10
30 zzzz zzzz TAN 10

I have been buying music n tones for my iphone but since i change for the iphone 5 none of the old staff are in my new one eve i have safe it on icloud i just got my contact nothing else

i have been buying music n tones for my iphone but since i change for the iphone 5 none of the old staff are in my new one eve i have safe it on icloud i just got my contact nothing else i need some one helpe wt this issue cus i spend money and thing that i cant have back

adkennon wrote:
And maybe you don't talk to too many people but I've been on many forums on different websites where people have had similar problems and a lot of people in the store were having battery problems where they were draining too fast. What I learned is that all the people who did not download the updates are good. There phone is working the same. The people who have, they're having battery problems
I have downloaded every update and my battery life is better than any previous iPhone I have ever owned. I see posts from hundreds of people every day, and this is not a commonly reported problem. While there are a few random reports of battery problems, it is no more than I have seen for any other model or any other version of iOS in almost 8 years. Usually problems of rapid battery drain can be traced to bad apps (FaceBook is the worst offender) or corrupt data being synced from iCloud or other sources (gmail, Windows Live, Yahoo, etc).
The simple test is to restore the phone as New. Do not create any email accounts. Do not install any apps. Do not enable FaceTime or iMessage. Do not enable Twitter or any other social networking app. Use it for a day and check the battery usage. You will find that it is working well.
And also see this: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain. It is the best treatise I have seen on the subject of battery usage.

Creative zen V+ still not working after coming back from assistance for the second ti

hallo, what thje hell is happening with creative Zen V+ I got it back from assistance for the second time and it's still not working!!!!!!!!!!! I want my money back now, I'm gonna spam the whole of the internet with this unfunny joke, what the hell I'm suppoised to do I really fed up, since I bought the unit it worked for less than one month and for another one it's been back to the assistance for two times!!!! And still it's not working!!!! Now let me tell you this creative zen V + is a worthless, costly, cheap piece of crap, and I mean crap, what the hell am I supposed to do now Send it back for the third time 249 euros for this crappy piece of cheapo plastic Please is it allowed me to send it back and having in change some olther player I don't mean it to be trendy or flashy or all of the usual marketing **bleep** coming with these, I just want a player that actually play my music, a player I can load all my music without the application to freeze, the player to freeze and me having to format and reboot again and again. Is it creative capable to accomplish such task, do they still know how to build an mp3 player that actually work without me having to buy and install windows vista Or they don't Do creative have some old player still in stock zen touch wasn't stilish but worked well until the HD dyied, zen V plus isn't working as it is supposed to do, plain and simple. What do I have to do now in case you are wondering the malfunction is still the same.

For the Zen V, as it states on the box, you need Windows XP Service Pack or 2, or Windows Vista. You also need Windows Media Player 0 or . As long as you have that, you should be fine there.
You may also have a corrupted file that is causing the problem. Try not transferring them all at once, transfer it in blocks instead. If one block fails to transfer, try and narrow it down and see if it's a specific file in that block causing the problem.
When you try it on another PC, do be sure that PC meets the system requirements, especially the Service Pack if it's Windows XP. You'd be shocked how many times people try it on a 2nd computer, get angry when it doesn't work, call tech support, and find out the 2nd PC doesn't even have SP on it.
All else failing of course contact Support. They can't help you if you don't let them know what's going on, and if you don't yell at them they'll do their absolute best, trust me.
Good luck,
Dale

I have a licensed copy of Adobe Acrobat X Pro for Windows. I recently switched over to MAC OS and would like to move my Adobe X Pro over but the CD will not work for Mac OS? Can anyone assist me with this conversion? Best, James.

I have a licensed copy of Adobe Acrobat X Pro for Windows. I recently switched over to MAC OS and would like to move my Adobe X Pro over but the CD will not work for Mac OS? Can anyone assist me with this conversion?
Best,
James.

you cannot use your pc license to install on a mac. you would need a separate license (and serial number) for that.
adobe allows platform swaps, but only with the latest (xi) version, Order product | Platform, language swap
your option to use acrobat on a mac are to upgrade to acrobat pro xi and change platforms, use a windows emulator (parallels/boot camp etc) on your mac or swap with a third party.

What is the password for the new user account that is set up via Migration Assistant?

I recently purchased a new Macbook Pro, and used Migration Assistant to download My Documents from a previous PC desktop. The migration was successful, but afterwards the new user account that was set up to house all the new documents became inaccessible to me.
My administrator's password works for my computer and I am able to log in and out, change settings, etc.
However, if I try to log in to the new user account, no password works. Through the administrator's account I have also attempted to change the password, and I am allowed to do so, but when I use the new password I set up, it still denies me access.
Additionally, if I log out the administrator's account and click the new account to log in, it prompts me to make a new password for the account, and whatever I enter is also rejected as "incorrect." (The screen shakes)
I am very frustrated my inability to access this information I must use to work, and I have no idea what the password might be, or how to change it properly.
PLEASE HELP COMMUNITY! I have only had my mac for about a week and I have had it up to hear with this "user friendly" system.

You can change the password from Visual administrator. login to visual administrator, and select services,, under that you will find the system details. change the password.
even if the visual administrator password is expired then u can go thorugh configtoo.bat and there u can change the password.
if that even not possible then u need to login to sql and can execute the commands for changing password.
Regards,
mahesh

I just upgraded to iPhoto '11. When it was finished many pictures do not appear. I have a black box but the information for the picture is still there. Some are raw and some are jpeg. Also lost all albums. Can anyone offer assistance?

I just upgraded to iPhoto '11. When it was finished many pictures do not appear. I have a black box but the information for the picture is still there. Some are raw and some are jpeg. Also lost all albums. Can anyone offer assistance? Using iOS 10.7.5

Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

Encore feature, Assistive Technology for the visually impaired?

I'm authoring a DVD for a client who is a leading trainer of guide dogs for the visually impaired. The client wants to build assistive t

Yep; still around.
See this post that includes Neil's explanation for what happened.
Re: Encore 5.1 crashing after upgrade to Mavericks
The link to the Adobe Encore FAQ that explained (poorly) it being end of life now rolls to the Encore help page.
This is the link for info re using Encore CS6 with CC, updated for CC 2014 and the cloud desktop install.
http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html

Attention! For the visually impaired users of OS X!!!

Just wanted to bring this to the attention of all users of Universal Access Zoom feature in OS X.
There is a bug in OS 10.4.8 that basically defaults amount of magnification to "0" each time Zoom is switched On and Off. It can be quite a time waster to have to re-adjust amount of magnification each time you enable and disable the Zoom feature.
This isn't at all a problem for people that use "rapid zoom' option of course. But since all of us have different needs and abilities using this option may not be a solution for everyone.
I have already notified Apple Support.
Hopefully things will return to the way they were in OS 10.4 - 10.4.7. However, I strongly encourage everyone who finds this bug a problem to also do the same and notify Apple Support either directly or by using the feedback form.
regards,
Susan.

The general icon sizes are kind of matched to the rest of the user interface. You can set the zoom preferences to follow the mouse around; you can also lower the screen resolution to get an overall increase in the size of screen objects.

Trying to use migration assistant , it has been at one minute to go for the las 5 hours what do I do

I am using migration assistant and it is at one minute remaining for the last 5 hours, what do I do?

Hello troubledupdate,
Thank you for using Apple Support Communities.
For more information, take a look at:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Have a nice day,
Mario

Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
NOT at mine or anyone else's here
This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
Did you not work that out when you agreed to the terms of use of this community when joining today

For the Attention of BTCare Staff. Assistance requ...

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