Foreign languages - paste vs. place

I'm using InDesign CS4 to layout a multilingual manual.
The copy has been returned from translation in a MS Word file and all looks good. When I "place" a traslated secion into InDesign, such a French text, some of the special characters appear as small rectangles contining an "X", rather than the character shown in the Word document.
If I "paste" that same text into my InDesign document, the characters display correctly.
Why does this occur and how can I correct it, so placed text displays correctly?
There are no font errors in the placed Word file and the font I am using, Myriad Pro, does contain all the required characters.
Thanks,
Ron

I work in a translation firm myself - but I'm more used to troubleshooting drops in Burmese or Tibetan, and I haven't seen anything like this in a while. Can you share your files? I would understand if you couldn't do this, but I think that it might be easier to figure out what is going on if you sent me your InDesign template and one of the translated Word files. (File attachments are currently disabled here; you'd need to use something like YouSendIt to make the files accessible to me.)
If you are not in a position to send the files - well, I noticed that in the text copied out of InDesign, the accents dropped to HTML entities. I hope that was induced by the POS forums software Adobe is using, but it's possible that the glyphs look okay in Word, but are encoded in some bizarre way under the hood.
I copied the above line of example test and placed it in a new Word document, saved it and placed it into a new InDesign document. It came in correctly. Now I am thinking, it must be something the translator or translation company did to the document. The puzzling thing about this is, I have a similar problems with the Spanish and Portuguese translations as well and each would have been done by different people.
Well, assuming that you gave them an English Word template, perhaps the issue is buried in there somewhere. Or perhaps they're all using the new web-hosted translation memory thing from Lionbridge. There are only a few possible causes: the source English Word file was messed up, all of the translators are doing something unusual, or your InDesign document or install of InDesign is damaged in some way. You can test the last two by running the INDD out to INX and back into InDesign to clean corruption out of the file, or by clearing preferences in case something is wrong with your install of ID. I can't suggest destroying your preferences now, but running the doc through INX might randomly clear up something that is wrong.
Another avenue of attack: this won't work for you as a solution, but when I have character drops I often save an encoded text file out of Word. (File -> Save as -> text -> then pick a correct encoding from the list.) In the text file preview in Word, it'll highlight any character that is not going to be correctly encoded in text. That will at least tell you if Word can tell what glyph it is.

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Kind regards,
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Foreign languages - paste vs. place

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