Forgotten iCloud Password, Could Assess Email For Reset

Dear
I do need your advise, my wife has forgotten her iCloud password on her iPhone 5, iOS8.1. She visited https//appleid.apple.com and attempted to reset password by using Email authentication then click 'next' through 'Email has been sent' page. However, the email was sent to her email account which is [email protected] Since this email could not be accessed because it uses a same password as the iCould. In addition, we also forget the answers for security questions as well.
Could you please enlighten me how to solve the problem.
Thank you so much in advance.
Bomb

Dear randers4,
Tons of thanks for your advise, after providing all required information it said;
The solution you are looking for is not available currently. Please choose another option or try later.
Is there any other way to directly contact Apple account security team?
Once again thank you so much.
Bomb

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