Four hours on the phone and 1 tech visit and still getting less than 10/2 when I orded 15/5 FIOS

I'm not a happy customer right now.
My building wanted FIOS installed. But, they gave us VDSL. However, customer service reps like to argue with me and tell me I have FIOS, because that's what our accounts say.
Many of us held back on getting FIOS after they heard only VDSL was put in. I'm one of the unlucky ones who got VDSL and it is slower than cable.
I've been spending hours on the phone trying to at least get the VDSL speed upgraded and it's all for nothing. I don't even get the follow-up calls back that I'm promised from the techs (just the automated survey).
I called Thursday because I was getting only .6 on upload. That's ridiculous. I work in A/V and upload city council videos. I need something faster. I wanted to switch to FIOS because even cable was not fast enough.
One person tells me I still only have 10/2 and to order 15/5. I call. They tell me they can't switch me because I already have 15/5. I said the tech told me I had 10/2. The customer service rep says "Oh, over here it says you have 10/2." I have no idea what "Over here means." But, she is still unable to switch me and hands the phone back over to tech, who says he can't help me because he can't upgrade service, so he hands me back to another service rep and I have to explain everything again, and then she sends me to some other person.. to another person..
I am hanging on by a thread as a customer. At this point, I don't care if it's FIOS or VDSL as long as I can upgrade to the speed I want. But, they won't even let me upgrade from 10/2!!!
After escallating my complaint on the phone last night I was told I would have 15/5 by this morning and a follow up call by a human being. Neither have happened.
I can't believe I'm saying this, but cable had better support by people who could actually help me...and more constant data rates on u/l and d/l.
If I can't get 20/20 (what I really want), I'm dropping the whole FIOS package and going back to cable.
(PS - what your web site says is really available at my address is also false.. talk to your techs)

VDSL speeds:
•If MDU/VDSL-1 (Zyxel modem), then 20/5
•If MDU/VDSL-2 (Westell 9100VM), then
· Current max. FiOS VDSL-2 speeds are the 50/20 tier....
The highest symmetrical VDSL-2 tier is 20/20..
the VDSL 2's are on GPON networks and the VDSL1's are BPON's
Side note: FiOS's network download capacity consists of 32 users sharing 2400 Mbps for GPON or 622 Mbps for BPON. Cable networks using DOCSIS consist of typically 125 users sharing 160 Mbps
So question to the OP is which of those sounds more like what you have?

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