Foxtel on Demand issues

Can I access on demand movies if I no longer have the movies package?

No, Foxtel Movies On Demand are only available to customers who have the movies packages.
You can only access On Demand shows for the channels and packs which you are subscribed to.

Similar Messages

T -Box Foxtel on demand - playback problems

I have a t box - with a foxtel on t box subscription to essentials and movies - all foxtel Channels including showcase etc stream without problems. However I have had playback problems with some on demand content - in particular Movies - and shows such as game of thrones. They play fine for a few minutes then run slow and without sound. Other on demand shows such as Seinfeld or animated movies playback without a problem. I have set my streaming settings to standard quality. My plan is BigPond® Broadband 200GB Elite - ADSL2+ I just did a speed test and results were
Your line speed is 1.56 Mbps (1558 kbps).
Your download speed is 195 KB/s (0.19 MB/s).
I suspect the resolution of movies may be a problem however why does the same content stream fine in real time but not via an on demand service? E.g game of thrones. Any suggestions why on demand content may not be steaming even when video settings are standard quality?
Note the t box I am using us relatively old and I have a new one yet to be setup, Are there any additional streaming settings available in the newer units that may address these issues? Suggestions greatly appreciated.
Thanks

Hi Reson8
There is a difference in the two streams. Live Foxtel streaming : Quality is based on your speed or bandwidth of your connection, so in other words, the faster the connection the better the quality. This I believe will buffer if your connection speed drops significantly or the quality in picture drops.
On demand streaming : Does not factor in your speed or bandwidth, so when this drops, so does the the picture/sound, and or you get frequent picture freeze.
Feel free to send in your details via private message, so we can take a look at your connection.
- Jon

Accepting Deviations & Closing Customer Demand Issue

Hi all,
A customer that works in both ft and meters constantly has rounding issues on various documents. In particular, on the outbound process during the pick task they will round the actual quantities when they enter them and post/save the task. This typically leaves small deviations that require them to 'Accept the Deviation' from outbound logistics --> Work view.
However, the issue is that the deviation amounts are not clearing from Customer Demand. They remain open with release status ' partially released' & delivery status 'in process'...& if we try to 'force or cancel the confirmation' within the customer demand workcenter...we get an alert message that:
"Item XX Partially Released; confirmation of released part frozen."
What is the proper way to clear these deviation amounts manually from Customer Demand, so that the status's become 'released' & 'finished' (so that these items are no longer hung up in customer demand)...& is there a way to automatically configure the system to do this, so that it doesn't have to be done manually each time a deviation is accepted (which is a lot in this customer's case)
*Clarification: This problem is the same whether we use the 'Accept Deviation' or 'Accept the Deviation and Reject Open Quantities' option.
any help would be greatly appreciated,
thanks
-Ben

Hi Jim,
Do you mean just return to the original sales order and add a 'Reason for Rejection' for that particular line item...yes this can be done I suppose (& it will clear the customer demand). But this will become pretty tedious if they constantly have deviations...each time they accept the deviation they will always have to return to the original sales order & reject the individual line item. Do you know of any way to automate this process so deviations are automatically closed out / cleared from demand?
thanks a lot,
Ben

On-Demand Issue - Error code CL-0x000f

I would like to know if any of the Comcast moderators see SIGNAL ISSUES with our service. We have been unable to get On-Demand for at least 3 months now - have had it for years with no issues. Been through 2 diff. boxes - neither made a diff. Several signals sent - unplugged numerous times - cable unplugged-replugged, etc. We have a tech scheduled to come out in a few days but would really appreciate the answer to the signal issue problem. Our current Motorola RNG200N's data light continues to flash. Thanks for a swift reply!

Well, didn't get an answer, gee whiz. Would you believe that all of a sudden, On Demand started working - out of the blue. Kind of suspicious and weird since a tech was scheduled to come out today. Hmmmm. Oh, well....now it works. BUT our internet download speed has dropped from around 15-16mbps to barely reach 12mbps. What the heck? Seems kind of SLOW since we are supposed to have BLAST up to 75mbps speed, lol.

On Demand Issues

Moved to On Demand

Try rebooting your router and if you haven't yet after that reboot your boxes. Does the problem still exsist after that?

Tbox issues cant watch foxtel on demad or pesto

Hi i have had this issue for months now i have reset my tbox three times and still nothing i have purchased a presto subsription and i cant watch that because the image keep flickering i cabt watch foxtel on demand as it say video is not supported Please Help

What is your Internet connection like? If you don't have a connection of at least 3 Mbps then you are wasting your time with Presto. Foster generally requires a 5 Mbps connection or greater to work correctly.

FIOS TV Multi Room DVR Video On Demand errors

I recently activated FIOS TV (already had FIOS Internet and Freedom phone) and received 5 STBs (1-QIP7216-1 DVR, two HD STBs a second HD DVR (QIP-6400 and a standard def STB) connected via COAX (MoCA) to an Actiontec Gen2 wireless router. Since the TV service install 1 month ago I have been on the phone with FIOS tech support at least a dozen times trying to resolve intermitent internet connectivity problems and most recently issues with FIOS TV features (i.e. Video on demand and multi-room DVR configurations). The Video on Demand issues would manifest as VOD_6 (request timeouts). Each time I worked with tech support to reset the router, power off the STB, etc and sometimes the VOD service would activate.
Last week VOD failed again and the FIOS tech I spoke to was havnig difficulties remotely connecting to my STBs (a common situation from previous tech support calls). He dispatched a technician to visit my home to check DB levels for each of my STBs. The field tech arrived two days ago and brought a new QIP7216-1 and a new router. It took over an hour for him to get them working even with help from remote support (they couldn't "see" the STBs). Once they were able to flush out the issues, he departed but unfortunately he left without enabling the multi-room DVR functionality. I called FIOS support yesterday and the remote technician had significant difficulties getting the "system" to recognize my configuration and he eventually broke off our call so he could escalate to Video support. He called me back hours later once he felt that they had resolved all the configuration issues and when I checked everything seemed to be working.
This morning I tried to program my DVD from my Verizon cellphone (this was working last week) and the DVR displayed a message that my account was not authorized. I called into FIOS support and the automated service attempted repair which included a "reload" of the STB firmware. Once the automated system felt I should be able to continue I noticed that the Video on Demand error VOD_5 happened when I tried to select it and now the option for Remote DVR programming is nolonger available on any menu!
I called back to tech support and the technician had me unplug and restart the STB but he was having issues remotely accessing the STB. He broke off the call explaining that he needed to escalate to Video Networking specialists and I'm awaiting his call back.
I am wondering if my experience is common and whether someone else has encountered (and resolved) these frustrating issues. I can't believe that Verizon expects users to have to re-boot routers and STBs anytime a feature is accessed. Hopefully one of the Verizon employees who monitor these forums can see some commonality and suggest a course of action that will bring relief. I have spent more hours troubleshooting my configuration than I've enjoyed the entertainment offerings, Please help!

Hi gr8scot,
Since my original post I can attest that I've made it through 2 weeks without any error messages or unavailable features (fingers and toes crossed) . I can identify with your frustration and hope that once they exorcise the demons from your configuration (if you hang on) it seems that eventually the solution stabilizes.
In my case I found some help by contacting the Verizon Customer Relations team at 800-483-7988. Once I got these folks engaged I can say that my blood pressure returned to lower levels as they were in daily communications with me until I was satisfied that my issues were resolved.
It's unfortunate that it had to get to that point for me (and for you too) but it was fairly apparent that something about my equipment configuration was confused within the Verizon FIOS provisioning applications (my issues seem to have developed around the time of any equipment or service changes). I spoke to some very dedicated and personable FIOS tech support agents (unfortunately I actually got to know them very well after spending hours on the phone). It was clear to me that they were doing the best that they could and the issues were way above their toolset and my big beef was the lack of communication that happened once the first level folks had to pass the problem off to either the "network group" or the developers.
Good luck and hope we both can eventually get to enjoy our entertainment systems.

Vision on demand stops working from 7.45 - 11.00 e...

Hi , Can the powerline adapters cause on demand issues at the same time every night?
Since Sunday all on demand and BBCI player (through BT Vision) content stutters and stops from about 19.45 - 23.00ish
It works fine at any other time and bbci player through the ps3 works fine. I have not had this issue before and we would be watching on demand, streaming on the pc and surfing on the tablet all at the same time in the evening with no problems.
I have had vision since feb 2010 same set up no new electrical devices etc .
My vision box is the black box - not updated to version 2
Platform/OS Version WinCE/5.0.1400
My Hub is version 2 (The black one with a phone on the front)
I have restarted the hub, power cycled the hub, done a hard reset on the vision box.
I spoke to BT last night and they are sending me new adapters (I had the old white ones) they said that the problem was caused by the adapters and that I should of had mine replaced anyway because they had been recalled.
It was only tonight that it clicked that it was happening at peak times, my speedtests are fine the agent I spoke to last night said my speed was fine at their end.
I took a speedtest before I called again this evening
1. Best Effort Test: • -provides background information.
Download Sp..d
8.99 Mbps
I
0 Mbps 21 Mbps
Max Achievable Speed
Download spe.dachi.ved during the test was - 8.99 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is- 11.42 Mbps
2. Upstream Test: • -provides background information.
Upload Speed
0.72 Mbps
0.83 Mbps
0Mbps
Max Achievable Speed
Upload speed •ch.v•d during th. test was - 0.72Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We ware unable to identify any performance problem vath your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you ware accessing responding slowly.
If you continue to encounter a problem th a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
Test Results
I. video Service Quality Test: ö-provides background information.
Video Service Quality Test Passed
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the fQ if you are unable to understand the test results.
As you can see I am getting nearly 9 at peak times more often 10/11ish ( vision also worked fine when my line was a max of 8 until the recent "upgrade").
The video Service quality test also passed.
I asked if the QOS (?)was OK on my line this evening and I was told yes -as in October I had experienced V04 errors due to the upgrade and a damaged wire causing issues with my BB which had caused the portion of line saved for vision to be stuck too low (BTs words) this was apparently fixed. I asked if this was ok and could it be connected this evening and was told no everything is fine.
I'm a bit confused because he started going on about my box could be deterating and how the new update would fix it but then said the hub and box should last for years. also he said it was the adapters but then mentioned busy times?
Sorry for the long post I am just worrying that I am going to have weeks of different agents saying different things and everytime I ring starting from the begining - I have had similar issues with other problems before and have always found the community here ( and the mods) the most helpful.
So could it be the adapters or is it something else?
(also I'm really worried that this will be used as an excuse to move me on to youview [ I'm not in a infinity enabled area] and if i put my postcode into the checker it says I can't have vision -I don't want to lose ESPN before i have to)

It gets worse at about 20.00 it was still alright so I ran the speed tester and got this:
The test has successfully completed
Test Results
1. Best Effort Test: -provides background information.
Download Speed
10.25 Mbps
0Mbps 21Mbps
Max Achievable Speed
Download sp.eedachieved during the test was - 10.25 Mbps
For your connection, the acceptabl, range of spe.ds is 4 Mbps-21 Mbps.
LP Profile, for your line s 9.4 Mbp.
2. Upstream Test: -provides background information.
Upload Speed
0.74 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speedi achieved during the test was - 0.74Mbps
Addthonal Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We ware unable to identify any performance problem rmth your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
My IP Profile has dropped from 11.5. when I pressed continue I got this

On demand - Not subscribed message

I am very frustrated with ondemand. I am not able to watch Homeland (showtime) after just watching an episode. I get the not subscribed message, even though I am. Dinner party centered around Homeland - Ruined. Anybody else have this on demand issue?

If you call them or reach out via live chat they should be able to fix that.
you might be able to fix that yourself with a stb auto correct in the menu.
Menu>customer support>in home agent > set top box auto correct

What happened to the Zen Micro Pho

I had asked my parents to buy me the Zen Micro Photo as a gift for Christmas and they thought they had got the right one but they got the older Zen Micro, not the photo one. Not a big deal I thought, I would just go back to the store and exchange it. Well, it seems that the Micro Photo doesn't even exist anywhere. It isn't even available to buy on Creatives store, it isn't even listed as an option. Every store I have called told me that they don't carry that model, and every web site I have gone to is out of stock. I even called Amazon.com and asked them when they thought they would be getting more in and they said they didn't know. I called Bestbuy, CircuitCity, various electronics stores in the New York/New Jersey areas and everyone is sold out or never carried it. Just two weeks ago I saw it for sale on Creatives site and now it isn't there. I plan on calling Creatives customer service in the morning and asking them about it. Does anyone here know what happened, is it going to be available again or is it being replaced?

bag3lbit3s wrote:
Well I doubt that Creative just stopped making them, I remember while looking for a White one in the U.S. I called up Creative asking when they'll be sending more out and they told me late January/Early February they'll be shipping them out to retailer. I really wanted the White one to be honest but they only have grey over in the U.S. and I didn't want to have to order through the U.K. or Singapore for one.
Yeah, I don't think the microphoto has been discontinued. I just think they're having some stock supply/demand issues and they're all sorts of screwed up with their websites for different regions around the world and the availability of items. It would be dumb to get rid of the micro and the microphoto since that would leave nothing to really compete with the ipod nano (and I don't think too many people are buying the neeon, but I could be wrong).
Though I still would like to hear what the moderators know about the future of all of the different creative mp3 players.
Owner of:
40GB Zen Touch
20GB Zen Sleek
2 8GB Zen Microphotos (that's right, two, i liked 'em so much I bought a second one despite the current lack of audible support)
Former owner of:
40GB Zen Xtra
5GB Zen Micro
AUDIBLE SUPPORT FOR THE ZEN MICROPHOTO NOW!!!!!!!!!!!Message Edited by penn on 2-27-2005 03:57 AM

Airplay wont play sound longer than 1 second, except when mirroring my desktop

Hello Support Community,
Running a Macbook Pro i7 Build 13B42 and using a brand new Apple Tv to stream Audio. The macbook pro is wifi and network utility reports 144 mBit/s steady stream. The apple tv is plugged in via ethernet directly to the modem/router. This conection is fine as I use foxtel on demand through the same ethernet cable. All software and firmware is up to date and I have run the troubleshooting list on the apple tv support page.
For some reason, when selecting output source "apple tv" for my audio only, it will stream for less and less time from when I got the apple TV last week. We are down to 1 second, then after 30 seconds or so the airplay request times out and the audio defaults back to my speakers.
HOWEVER what I can't figure out is when display mirroring is turned on, the audio and vision works perfectly. How come I can't airplay just audio without the strem going dead yet when mirroring my desktop I get no dropouts? None. Perfect. It's playing now in fact.
Please Help
~Ben

Anyone? No ideas? Maybe just a shocking product like I should expect these days?

Pixillation

Our TV connected to our HD DVR was pixillating/tiling aytime we watched on Demand program. Per the FiOS tech, each time this happened, I was to unplug the TV from the DVR and plug back in. This cleared it. I got fed up doing so however and they sent a tech out who replaced the Set top box and router. He saw an adapter plugged in the strip where our TV and DVR were also plugged and this adapter was not connected to anything. He said this was the cause of our pixillation and the adapter was removed. He was quite wrong as now we have pixillation issue every few days while watchimg channels, no longer just an on demand issue! he made our problem much, much worse. I have a 91 year old with dementia in this house and I cannot have this - she cannot deal with it and I am not always here to fix it when it occurs. And if i am, we miss 15 minutes of the program while the TV relaods the guide. Called VZ this morning, on hold for over 90 minutes and hung up. Used Lucy phone and got a call back quickly from VZ billing who said they would transfer me to tech support with no waiting and I have been on hold now for 20 minutes and am hanging up again. VZ - there is no excuse for wait times like this It is absolutely unacceptable. I signed a new 2 year contract when the tech was out, but VZ - if you cannot fix this and do so quickly i am leaving and I will not pay you for the 2 year contract. You are not providing a useable service. No one should have to pay the obscene amounts paid to you and then have a defective product and 0 support.

Hi Panda1001,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

11/14 Shipment but no tracking number?

My iPhone 6+ was supposed to ship yesterday on the 14th but I haven't received any updated information. My order still says processing and the shipment date remains 11/14. Anyone else in the same boat?

Thanks Ashley. After calling the number above three (3) different times, I finally found someone who could provide a status update on my order for the 128GB space gray iPhone 6 plus. This very nice woman found a note in their system for my order that was supposedly sent out via email to me yesterday (which never came). It acknowledges a delivery/backorder/shipment issue. I asked the rep if she could resend the email. But, the best she could do was text me a snippet of the message which states "....FREE VZW MSG-DO NOT REPLY: order status update device order will be delayed from 11/14/2014 ship date, to New ship date of 12/05/2014" The information obviously outlines a new ship date of 12/5. When I was visiting with service rep 2 of 3 before being mysteriously being hung up on, she also claimed there would be a $10 credit applied to the bill for this delayed shipment issue. But, it's all still a supply/demand issue compounded by some kind of "other" logistics issue at Verizon regarding the product that was supposed to be shipped on 11/14/2014. Thus, my order along with numerous others are now part of the latest anticipated batch of new product arrivals which will fulfill orders with a shipment date of 12/5/2014. This same date can be found currently (as of 11/15/2014) online at verizonwireless.com when ordering my model of phone. It would appear something happened to the batch due to deliver to Verizon and ship on 11/14/2014. Now our orders have apparently been reset for an entirely new anticipated APPLE delivery to Verizon. So, at least for us unfortunate customers who lost out in this last issue/batch, we at least have a new target ship date for our orders. Best of luck to everyone. At this rate...we might get an iPhone 7 someday. But, don't plan to get an update from Verizon - it appears they just don't have a process/system capable of handling the customer communications surrounding these kinds of supply/demand/backorder/shipment.

Your internet {keep it courteous} is awful.

When I call about a problem I don't want to do the work of a service tech. I pay for the same service as people that have a great connection and speed.
You charge for one product while delivering crap.
Half the time I can't watch on demand, half the time I can't watch half the channels. And you tell me it's because 'too many people' are using the same frequency.
Your people talk down to customers.
I didn't think I could hate you guys as much as I hated comcast...well guess what..
And if I have to have my tv/blue ray player in the same room as the router to get decent service/speed then YOUR company has issues.
I don't want to hear there are too many people on the frequency and that's interfering with MY speed and service. I WANT what I pay for and more importantly what I was told I would have.
You guys are sorry. How's that for courteous.
Maybe if your customer service people were courteous I'd respond in kind.
Sorry excuse for customer service.
{please keep your posts courteous}

No it's not connecting directly to my router. But this is a new issue.
I didn't have any problems until the last 4 months or so. I've called repeatedly about the on demand issues and they've had me crawl under furniture to try and fix it. Guess it's too much to send someone out here to do there job.
My brother works for Verizon, so I'm gonna ask him who I need to contact about this, because the customer service is lousy. It's not my first bad experience with them.
I specifically asked if I would have issues with on demand and pixilation with the picture because I did have that problem off and on with Comcast--because (according to Comcast) I was at the end of the grid.
Verizon assured me this would not be an issue with them. Now I'm told that there are too many people sharing the frequency. What the heck?!?!?!? So either I was lied to intentionally or their people don't know what they're talking about.
The issue with Netflix is new--started about the same time as the other problems.
I'm just really sick of getting the run around. Either give me what I'm paying for or don't charge me. I shouldn't have to pay full price for half the service.

Managing SMS message on the MyVerizon?

When are we going to see a web-based SMS text message interface on My Verizon? I have heard rumours of this over the years and in the news, I don't understand why it's taking so long to put it out here for us. There are free services out there like Mobile-Sender.com and Sendhub that have this down to a science already... Google has made this available for free for over 5 years with it's Google Voice service and has a fantastic email-like interface for it.
Why hasn't Verizon been able to provide the same really cool web-based SMS services that these other companies offer for free??? Is it a legal issue? A demand issue?
thanks,
-c

Right, that's what's available now and has been for some time. But it only allows you to send a message and then track it with an ID. These services I'm talking about are fully-featured SMS management tools. They make sending and receiving text messages seem just like email. See video below for tour of Google Voice, which has been around for many years now...

Foxtel on Demand issues

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