Fraudelent charge for Gameloft "Order & Chaos Online"!

I received an e-mail that this morning that I had purchased an app called "Order & Chaos© Online" for $6.99 and two in-app purchases for $14.99 each! I haven´t installed this on either my iPhone or my iPad so obviously my account must have been compromised.
I immediately changed my password and contacted both Apple (for a refund for the app) and the developer Gameloft (for a refund for the in-app content).
I have not heard from Apple yet but Gameloft was very unaccommodating. They answered that it was my "responsibility to keep your accounts safe, not ours" and that there was "no trace of any purchase" and that I should "speak to Apple and ask for more information about the purchase because our system isnt showing any purchase on your mail account".
I even attached a screenshot of the purchase in iTunes but still that wasn´t enough. I know that it is my responsibility to protect my accounts, but if someone despite this use it illegally I had hoped that the developer would be more helpful in making sure their products weren't bought with stolen money?
I also find it odd that they can't see the transactions if they were made from my iTunes account (I also included the order number shown)? I don't have any other records except this, and ~$40 missing.
I have read on these forums similiar incidents. Should I do anything else except wait for Apple to replay?

I contacted Apple and was pleasantly surprised when the helped me refund the total sum that had been charged! Very smooth and friendly response, and it only ttok a matter of days! Really impressive actually.
I also contacted the developer Gameloft but only received a very unhelpful answer. One of their Customer Care Representative replied:
It is your responsibility to keep your accounts safe, not ours.
And there is no trace of any purchase. I suggest you speak to Apple and ask for more information about the purchase because our system isnt showing any purchase on your mail account.
Not very helpful at all.

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HI, i slighty made a mistake when i was attempting to buy runes for Order&Chaos online. I somehow didnt noticed that i bought $14.99 of gold instead of runes. Is there anyway i can revert that?

All purchases are considered final, but you can try contacting iTunes support and asking them : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

No automatic incidental charges for Purchase Order

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I was penalized with overage charge for upgrading my plan online

I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept.
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question.
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.

Percula4 wrote:
I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept. This makes me question your logic. You want the amount you are charged to be pro-rated, but not the amount of minutes you are able to use? Say you start the month with the 700 minute plan and change half way thru to the 1400 minute plan. You want to only pay half of the cost of the 700 minute plan for the 1st half of the month and still use ALL of the minutes? You then want to pay half of the cost of the 1400 minute plan for the 2nd half of the month? After all, you are only on the 1400 minute plan for half of the month. I suppose you should also receive all of the 1400 minutes for the 2nd half of the month? That comes out to 2100 minutes for the price of half of the 700 minute plan + half of the price of the 1400 minute plan. Quite a deal you want there!
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question. When you do this online, you are able to choose to have the 1400 minute plan take effect at the BEGINNING of the CURRENT billing cycle, which would have prevented you from receiving the overage charge. It doesn't matter whether you do it online or with a representative over the phone/instore, you could have avoided the overage charge by starting the new plan at the BEGINNING of the CURRENT billing cycle(backdating).
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly. They don't penalize you for doing this online, as I have pointed out that you have the same choices whether it is online or via a CS rep. They will penalize you, though, if you make a choice which will result in overages.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.
Next time, if you are increasing your minute plan, just make sure that you have it backdated to avoid any overages. You can still do it online, though.

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<Edited By Host>
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<Edited By Host>

Apple support is not here. These are user-to-user forums. You will need to call the Apple Store from which you made the purchase and ask them for assistance.
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No Charge for service order

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We have scenario some of the sale orders we should not charge to customers eg. shipping samples, free replacements, registration samples etc... How can we handle this scenario finance prospective? like delivery, tax, customs etc...
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I ordered my iPhone5 for Sprint on September 14 and I still have not been charged for my order

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HT2736 I want to send a gift to my friend now; Order & Chaos Online. However, I want to use my ITunes Credits... Is there anyway to do this?

...using iPod. Typing on iPad.

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I need to show the details of PO with tax and freight,handling,insurance charges for purchase order. I calculated the tax amount of PO using CALCULATE_TAX_ITEM. but i don't know to calculate the freight and those charges. Guide me what table i have to be use or any other function module is there to calculate those charges. KONV is the table for conditions. how can i fetch those charges from these table using ebeln and ebelp fields.
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First you have to select Doc condition number (KNUMV) for each PO from EKKO table...then for the same KNUMV run KONV....here against each KNUMV-KPOSN (here KPOSN = EBELP)you will find the condition types & value...in the rport i think you have to hardcoat the condition types
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Gameloft's Order & Chaos = compromised game accounts

Hi all,
I'm not getting anywhere with contacting support, so I'm hoping I can find assistance here.
The "Order & Chaos" game for iOS has been in the iTunes store for several months. The game allows for in-app purchases which make the game more playable and allow the user to get better gear.
The game has had *many* security issues involving compromised user accounts. When a person's game account is hacked, which apparently is relatively easy to do, the hacker takes the in-game gold and sells the character's items. Often the account is sold to other people.
Gameloft put in a "fix" a few months ago, but all that did was slow the hackers down slightly. What's worse is that they didn't bother plugging one of the holes which allows previously compromised accounts to be easily compromised again and again and again.
People have begged the company to fix the security issues. The company claims they resolved the issues with that "fix" but this is clearly not the case. The only things they keep telling people whose accounts have been stolen are (a) they're sorry and (b) a customer care representitive will be contacting the player shortly. In some cases a month goes by and people are still waiting for their accounts to be reinstated. It somewhat doesn't matter, however, since their accounts can be easily compromised again and again as the company refuses to fix the security holes.
I love the game as well as other games the company has produced, and I want to see them develop more games. But I am confused as to why they are allowed to continue offering Order & Chaos in the store and allowing in-app purchases.
I know at least some people at Apple know about the security issues as some players have requested refunds of their in-app purchases due to having their accounts stolen. I always thought Apple had a stellar reputation when it comes to app security, and this was one of the reasons why I bought an iPad instead of an Android tablet. So the fact that the game company continues offering the game and in-app purchases baffles me.
Does anyone have any suggestions as to how I can get Apple to force Gamelot to fix their security issues? Or does Apple not mind this type of app insecurity? Any help would be appreciated. Thanks.
FWIW, I did contact support and they redireced me to the developer program. The developer program redirected me back to support, who then told me they don't handle this type of issue. Argh!

Yes, I know you all are not employees. I am well aware that employees generally do not read this forum.
I was hoping that someone who does know whom to contact in this type of situation would let me know what my options are.
As for O&C being fun and having excellent graphics, sure it is. Those are some of the reasons I play.
Gameloft, it seems, is not going to fix the issue. So instead when people get their accounts stolen, they contact Apple and ask for refunds. I'd think Apple would get tired of that and tell Gameloft to fix their problems, but I guess Apple doesn't care about it.
As for how widespread it is, anyone's account can be hacked, including yours.
Nobody's safe as Gameloft hasn't fixed the problem. All the hackers have to do to steal your account is capture packets from your character since gameloft sends all kinds of data about your account every time your character is near another character. So if you ever sign in and play, your account can be stolen.
Awesome, eh?

I can't purchase order and chaos online.

I don't know whats going on, im trying to purchase Order and Chaos online using Itunes (pc) but it fails "Contact apple support"
Im using my GC, since i dont have credit card. I tried to purchased other apps like angry birds space and it works like a charm. But not for Order and Chaos online.
Is this has to do with the application filesize? or should i purchase this directly on my iphone4s? Pls. help. Thanks

i've tried turn off-turn on the ipod touch, reset the internet connection, check for updates, still not working.

Hi- I think I was charged wrong on my receipt. It shows a 19.99 charge for gold for a game I was playing and I only bought 2 of the .99 cent ones. Order number MH******GW

hi- I think I was charged wrong on my receipt. It shows a 19.99 charge for gold for a game I was playing and I only bought 2 of the .99 cent ones. Order number MH*****GW.
<Edited by Host>

You should not post any personal information here. We're all just fellow users and these are public forums, so posting any sort of personal information is a risk. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Fraudelent charge for Gameloft "Order & Chaos Online"!

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