Fraudulent message

[7:50:22 PM] paul.davi80: Dear Heinz,
    I understand that This letter must come to you as a surprise, but i believe it is only a day that people meet that they can become great friends and business partners. i am Mr. Paul David currently branch manager with a reputable bank here in Ghana. i write you this proposal in good faith, believing that i can trust you with the information i am about to tell you. i have an urgent and very confidential business proposition for you. on march 1st, 2006, a property consultant and importer of used cars, Mr. Rubin Zachery Heinz made (fixed) deposit for twenty four calendar months, valued at £3.5m(GBP) (three million five hundred thousand British pounds sterling) in my branch and i happen to be his account officer before i was moved to my present position recently. it was to my utter surprise that Mr. Rubin was among the death victims in may 26 2006 earthquake disaster in jawa, Indonesia that killed over 5,000 people. he was in Indonesia on a business trip and that was how he met his end.
     Upon the maturity in 2008, as his account officer, it is my duty to notify him on the maturity date so i sent a routine notification to his forwarding address but the letter was returned undelivered. after sometime, i tried sending back the letter, but it was again returned and finally i discovered from his contract employers, that Mr. Rubin was as a victim of above mentioned may 26 2006 earthquake disaster in jawa, Indonesia and was the reason why he did not declare any next of kin or relation in all his official documents, including his bank deposit paperwork in my bank and did not leave any will. this sum of £3,500,000.00(GBP) have been floating and placed under dormant/unserviceable account by my bank management since no one have heard from the owner since 2008. i wish to let you know that all the investigation i have made so far, my bank management is not aware of it; i am the only one that have the information.
    with the recent change of government in my country and with their efforts to support the united nations in checkmating terrorism aid in the Africa, , the government will soon pass a new financial control law which will give the government authority to interrogate account owners of above £2,000,000.00 (GPB) to explain the source of the funds, making sure it is not for terrorism support. if i do not move this money out of the country immediately, before the stipulated period the government will definitely confiscate the money, because my bank cannot provide the account owner to explain the source of the money. i cannot directly transfer out this money without the help of a foreigner that has a similar name or of the same nationality with Mr. Rubin and that is why i am contacting you for assistance. as the account officer to late Mr. Rubin coupled with my present position and status in the bank as a branch manager now, i have the power to influence the release of the funds to any foreigner that comes up.
Prior to my contact to you to partnership in this venture is because you share the same name with my late client Mr. Rubin Zachery Heinz who is also a national of your country, Note that this transaction is 100% risk free, considering my reputation in the banking sector, I cannot involve myself in anything I am not sure of, to avoid ruining my reputation, I will be much relaxed to do this business with you if you can handle it confidentially and with utmost honesty. Your share is 50% while my share is 50% It will better we share the inheritance equal. i hope you are ok with the percentage, so that both of us will be satisfied.The transfer would be via a conventional Bank-to-Bank Transfer.
   If you coincide with this my ideal, kindly get back to me with a copy of your IDENTIFICATION CARD AND THE BELOW INFORMATION 1. Full Name 2. Your Telephone Number 3. Your Contact Address 4. Your Age 5. Your Occupational 6) Your Email Address
(1) I will first configure your names/details on the Database of the Bank as the Next of kin/Beneficiary to Late Mr. Rubin’s account deposit presently housing the £3,500,000.00(GBP) (2) With your names duly programmed on our bank database, I will then provide you with a draft application letter that you shall rewrite on your business letterhead and then email it to the Head Office of my bank requesting Closure of the Account/wire transfer of the proceeds to your designated bank account. i shall send you a copy of the depository agreement certificate issued to mr. Rubin when the deposit was made for your perusal. i believe a transaction of this nature requires us knowing each other well before we can proceed, on that i will scan my official identification to you, and if there are other information you wish to know about me i will be very obliged to release them to you without hesitation.,
My contact information is Name: Mr. Paul David Tel: +233 200 820 010 Email: [email protected]      : [email protected]
Regards, Mr. David

A scam/phishing attempt indeed. You can also report the sender to [email protected]
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Similar Messages

Fraudulent message received. Please check this use...

Hello,
Just received a message from a user calling himself : Skype Company , user name :
award.team33
Message is:
Skype Co-operation Management Worldwide are pleased to inform you that you are a winner of our annual SKYPE-WORD LOTTO LOTTERY . Your email address was attached to ticket number 214-056-278 with serial number s/n-01025 and drew the lucky numbers 724-595-62-07-45 and consequently won in the 3rd category. As a result of this, you have therefore been approved for a lump sum payout of GBP£1,000,000.00 (One Million Great Britain Pounds Sterling) payable in cash credited to file Reference No: Sky-P/327015002/12.
Contact Mr. Morris Park, Foreign Service Manager, London United Kingdom, With this information . To make claims of your prize.
Looks fraudulent to me. Please check and warn !!!
Solved!
Go to Solution.

Hi, yossi1123, and welcome to the Community!
Yes, this is phishing/spam. Please do report this to Skype Customer Service right away: contact customer service Further, block this user and check in the Report as Abuse block.
I recommend changing your account password immediately, and please do ensure your computer's and system's updates and patches are downloaded and installed, and that you run an updated version of your preferred anti-spyware/malware/virus software.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Safari is blocked by fraudulent claim that my computer is infiltrated by suspicious activity

Unable to use Safari as it is blocked by a (fraudulent) message that my computer has an error due to suspicious activity.
How can I unblock Safari?

See reply by Kurt Lang
Problem with Safari being blocked by ***.a2ztech.us

My Account was hacked, Support is not helpful

Today my account has been hacked. As I can see my case is similar to others but Skype support mostly ignores these issues.
The scenario is following:
1) hacker gets password from skype account
2) password is changed
3) primary e-mail for that skype account is changed immediately after password change
4) hacker starts to send skype messages to everyone in the contact list asking to send some money to anonymous yandex money or QIWI account
When I try to use regular form to recover my account I fill it in but receive no e-mail confirming that my request will be processed. One of the required question in that form is date when Skype acc was created. Honestly I'm not that fond of any online product to remember the date I started using it... My account exists for more than 10 years. Some time ago (I think last year) I changed the e-mail with which I registered skype. I do have enough data to prove that account is mine (contacts, last payments made long ago) but seems date of creating Skype account is of most importance to proceed with my request.
Did anyone in Skype Development Team think about process how to recover someone's account if both password and e-mail was changed without remembering the date when Skype account was created?
Do I have a change to get my account back? Or my contacts will continue to receive fraudulent messages just because Skype doesn't care about its users?

My account has been restored. The only way to do it was to change my back my registered e-mail. And after that I could reset password.

Does "Integration Notification" look suspicious?

It is suspicious!
The following appeared in my email from [email protected]:
For security measures against third party access, please update your account here.
Your privacy and security is our key priority.
iCloud Security Team
Nobody should be clicking this fraudulent message at all. Avoid and delete.

Sounds suspicious to me. Read here: http://support.apple.com/kb/HT4933.

Where can I find a list of my contacts on Firefox?

I cannot find a left-side category for contacts on my Firefox window that gives me a list of my contacts and their email addresses. Where can I locate my contact list?

Hello EpiCaleb,
While your question doesn't solve my problem, it does, along with a post from jscher2000 referring me to http://www.google.com/contacts, provide me with crucial pieces of a very disturbing puzzle. My concern about my contact list arises from the fact that my gmail account was hacked 3 days ago and fraudulent messages sent to all my contacts. It now appears that in this process, the hacker deleted all my contact information. The only contacts remaining are from e-mails I have sent since Tuesday--all the other categories are blank. I have also just discovered that the contact lists stored on my cell phone have also been erased. I'm really not sure what steps I should or can take at the moment, but I think this explains my dilemma. Thank you for your suggestions, comments and assistance. Do you by chance have any advice about how I can identify and re-mediate any continuing vulnerabilities to which I am exposed? Clark

Someone has hacked my skype account and is contact...

What do I do - anyone know? ann

Hi, Anand33, and welcome to the Community,
Here is a list of steps to take:
Change your Skype account password immediately if you have not already done so.
If you have any saved payment methods in your Skype account, change that account password as well!
Change your e-mail account password.
Ensure all updates and patches are installed on your computer.
Run your preferred anti-virus/malware/spyware program using the most recently available virus signature files available.
I am sure your have notified your contacts of the fraudulent message ...
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Fraudulent charges from Premium text messaging company

Has anyone had to deal with guessology.com and their deceptive surveys? Just had an encounter where they attached an unathorized survey to facebook. The claim was they were doing the survey for facebooks 6th anniversary and they were offering prizes. The survey asked three questions one which was cell phone and email address. After the cell phone number was entered the text messages started coming in without a 4 digit authorization code. The company was texted to stop twice but not before they sent 9 text. Did some research and this company has a growing history of fraudulent billing for text messages.
I contacted verizon customer service and got a bunch of runaround answers about how verizon bills for the premium service text messaging company but they really don't have anything to do with them and if there is a complaint then the verizon customer cannot file a dispute through verizon. The not so customer service orientated Verizon rep. tried to claim no one else has ever complained about this type of fraud before to Verizon. I highly doubt no Verizon customer has ever complained about fraudulent text message billing.
Does this sound remotely right? So Verizon is claiming they will take money for a fraudulent charge through their billing service but will not take a dispute regarding that charge? If Verizon is offering their billing services to bill their customer for another compnay then they should also be taking disputes if a Verizon customer has been wrongly billed through Verizon regardless if the billing is for another company. Otherwise Verizon should not allow third party vendors to use them for billing.

Welcome to the boards.
If you do a search, we have beat the premium message subject and how we get them to death,
They ask for your Cell number, but if you search the Terme and Conditions PRIOR to entering the number, you would have known they were going to charge you for the 'Survey'. Some surveys on FB will take your mobile number if you publish it for friends to see and send you surveys and such. But all on FB do spell out what happens, albiet in very small and light gray lettering.
When trying to stop the texts, you only enter STOP, nothing else.

Fraudulent Text Messages and Verizon's Response

I received a text message telling me I had won a $1,000 Best Buy gift card, with instructions on how to claim it. I suspected it was fraud and called Best Buy. They confirmed it was a fraudulent text and told me they had received thousands of calls about the message. I called Verizon Customer Service to inform them about the message and they claimed to be unaware that this message was being circulated to customers. I was told that this sender could not be blocked from sending messages to Verizon customers, despite knowing the phone number it was coming from, and knowing that the messages are fraudulent scams. On top of it, I'm paying Verizon for the privilege receivng these scam messages, since I don't have a text plan. I'm very disappointed with Verizon's response and the fact that they aren't taking a more proactive approach to protecting their customers. I think Verizon's Customer Service and Fraud Departments should want to know about these scams and should at least act like they care about preventing their customers from getting these bogus messages. They should have an easy way to forward messages like these to their Fraud Department. I also hate the fact that I have to pay Verizon $.20 for each fraudulent text I receive. Never was offered a credit. It's a good way to "encourage" customers to pay for a text plan, even if they don't text much. I'm a long-time customer who has spent a lot of my hard-earned money with Verizon over the years. I feel like I'm getting nickel-and-dimed to death on top of the overly-complicated plans and inconsistent information I receive from customer service. Do they really care about the customer, or just about the revenue?

More and more of these type of messages have become a regular because of all the electronic footprints users are leaving all over the web like Facebook, Twitter, file sharing and not to forget the free applications that are usually infested with advertisements..
Security should start at home first because no level of security will stop personal information from being available when users simply give it out to oters on a regular.
I have had a number of clients that would go to a infected site that requested for the user to disable their system Virus Scan or Firewall to access data from the site and the customer would do it and then their system gets infected, is this some how my job to resolve this issue for free?
I really do not see how this is Verizon’s problem to resolve.

Fraudulent text message claims to be from Verizon - a scam.

Be advised of a fraudulent Verizon message offering a $20.00 off your monthly bill. This seems to be a scam (not confirmed). When I called they requested information that could be a used to access my account. I didn't provide any information. The phone number provided in the Verizon message was 855-238-1597 which I later found to be a scam.

... don't assume. As a rule Verizon will not automatically change a customer's account. There have been some offers that allowed customers to reply to text message thereby approving changes. There are some current valid offers from Verizon that may match this offering. When in doubt call *611 from your cell phone. Be aware that any call TO Verizon they will ask for your name and SS# or password to verify your identity.

A fraudulent order placed on my account was cought and cancelled by Verizon, but I'm still being billed for it.

I am a Verizon customer in North Carolina. For the past few months I have been unsuccessfully trying to correct a problem with my account that seems to be getting so out of hand that now when I call to address it, the Verizon representative can’t understand the issue. So I’ve decided to put the issue down in writing to see if someone here can help me…
On May 22nd I received a text stating that my address had been changed. Shortly thereafter I received a phone call from the Verizon fraud department trying to verify an order that was placed on my account. When I told them that I had made no such order, It was explained to me that someone had likely obtained my account info and fraudulently ordered equipment in my name to be sent to an address in Ohio. I was told that the order would be cancelled, my address was changed back to my correct North Carolina address, my MyVerizon account was deleted and I would have to create a new one, and that I would not see any impact on my bill as a result of this issue.
The following bill I received, dated 6/21/14, included $84.66 of normal charges that I had seen on pretty much every bill before that, and $65.71 worth of equipment charges (which included a $24.99 Edge Agreement payment, and $40.72 for Ohio State sales tax) that were a result of the fraudulent order. When I called to complain about it, I was told by a rep in the Billing Department that there was nothing they could do to correct it, and I would have to speak with the Fraud Department. They forwarded my call to a number that no one answered. Eventually a machine picked up and stated that I would have to fill out a form and someone would call me back, and the machine hung up. I then paid the amount I owed of $84.66 on 7/15/14.
The next bill, dated 7/21/14, showed; a balance forward of $65.71, monthly, usage and tax charges equaling $94.63, a late fee of $0.41, and equipment charges of $24.99 (fraudulent Edge Agreement). When I called this time I spoke with a rep that actually did a very good job of explaining the situation to me that even though the order was cancelled, the Edge Agreement that was signed in my name (fraudulently) had to be cancelled through a different process, and only the fraud department could initiate it. She stated that the “form” that had to be completed to get the fraud department to call a customer back was only available to employees, and not the public, so she would have to make the request. She also stated that she’d put a note in my file that an issue with my bill was being worked on so that my service would not be shut off. I never received a phone call from the fraud department. I then paid the monthly usage and tax fees of $94.63, and the late fee of $0.41 (even though I didn’t really owe it in my opinion), totaling $95.04 on 8/18/14.
The next bill dated 8/21/14, showed; a balance forward of $90.70 (which equates to the equipment charges of $65.71 and $24.99 from the previous two months), an Adjustment of -$10.00 (which was a correction made when I questioned the overusage fee from the previous month), $84.60 of monthly usage and tax fees, a $0.84 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). Again, this time when I called I was told the billing department could not help me, I was forwarded to the fraud department and the machine hung up on me. I then paid $74.30 to cover the monthly usage and tax fees on 9/11, while taking credit for the -$10.00 adjustment that I essentially overpaid the month before. Due to a math error on my part, at this point I should have owed $0.30 because I owed $74.60 ($84.60-$10.00) and only paid $74.30.
The next bill dated 9/21/14, showed; a balance forward of $116.83 (which equates to the equipment charges of $65.71, $24.99, $24.99 from the previous three months, the $0.84 late fee from 8/21, and the $0.30 balance that I actually owed), an Adjustment of -$1.14 (due to a “Fed Univ Srv Credit”), $84.60 of monthly usage and tax fees, a $1.25 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). This time when I called, I was forwarded to the fraud department, and someone actually answered the phone! After explaining the situation yet again, I was comfortable that the rep understood my situation, and I was told that they would submit an Edge Agreement cancelation form, which would have to be reviewed by their superior, and then the account would move on to someone who did some kind of balance analysis to see how my account was to be credited for charges that were a result of this fraudulent Edge Agreement. They said I would receive a phone call in a few days to verify the changes that were made. I never received a phone call. I then paid $84.60 to cover the monthly usage and tax fee on 10/1. At the time I made the payment, I wasn’t sure what the -$1.14 adjustment was for, so I didn’t account for it in the payment. Though, understanding now that it had nothing to do with my account problems, I basically made an overpayment of $1.14 in the 10/1 payment, and accounting for the $0.30 that I actually owed from the previous bill, at this point, my account should be at -$0.84 ($0.30-$1.14), that is that $0.84 is owed to me from Verizon.
Which comes to my latest bill, dated 10/21/14. The bill shows; a balance forward of $141.93 (which equates to the equipment charges of $65.71, $24.99, $24.99 and $24.99 from the previous four months, the $0.84 late fee from 8/21, the $1.25 late fee from 9/21, and the -$0.84 balance that was actually owed to me), $84.61 of monthly usage and tax fees, a $1.36 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). When I called this morning, the rep I spoke to didn’t seem to know which way was up, and didn’t see any problem with my account. As I started to explain the whole situation again, we were disconnected, which prompted me to write this letter. Because I’m tired of explaining this to everyone I speak to, every time I call, and the story just keeps getting longer. I will be making a payment today in the amount of $83.77 to cover the $84.61 of monthly usage and tax fees, and accounting for the -$0.84 starting balance that I should have.
At this point, I’m receiving 2-3 automated phone calls and text messages from Verizon on a daily basis (which could probably be considered harassment) telling me my balance is past due, yet when I do finally get someone on the phone who understands my issue, I’m told that things are being done to resolve this, but obviously they are not. I need this issue to be corrected ASAP. I’m done trying to explain this issue over the phone. I NEED SOMEONE TO CONTACT ME IN RESPONSE TO THIS LETTER, TO EXPLAIN TO ME HOW THIS ISSUE WILL BE RESOLVED BY VERIZON. I will continue to make the payments that are valid due to my usage, but I will not pay any fees associated with an order that was not only identified by Verizon to be fraudulent, but was cancelled by Verizon within the hour that it was made.
Secondary to the issue explained above, I also have an issue in regard to my Hardware Upgrade Eligibility date. When the fraudulent order was made my upgrade eligibility date was reset to 24 months after the order was made (05/2016). Since the order was cancelled, and the issue above should be resolved shortly, my upgrade eligibility date should be put back to the date it was at before the order (which was sometime in March of 2015, which corresponds to the date that my contract ends). If my upgrade eligibility date is not corrected, and my contract expires, I will not be staying with Verizon.
As I write this letter, I have received yet another text message informing me of my past due balance. PLEASE contact me at your earliest convenience, or forward this letter to someone who can help me resolve these issues.

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

Account Hacked, Fraudulent charges, and NO WAY TO ...

Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.

Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

ITunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email addre

iTunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email address, and emailing itunes tech support. I am curious as to how many others have been experiencing the same issue. When I googled the error, it seemed like it was happening extremely often with many people.
We all love their products, but they always come with a lot of issues and horrible customer support.
My apple Id is [email protected]

My Iphone 4 is telling me the same thing and I believe I figured out what the problem is. I had some fraudulent charges on my itunes account, so I call my bank and disputed the charges. Right after I did that, I started getting the message "Your apple ID has been disabled." I just realized today that the charges are not fraudulent, they are "in app purchases." One of my daughters downloaded the game Top Girl which is FREE, but in the game Top Girl you use money in the game to purchase things. It just so happens that the money you use to purchase things is real money MY Money!!!. My daughter thought she was using play money in the game and had no idea she was using real money. She spent $106.00 buying stuff. Now I have to call the bank and tell them to release the hold and pay Itunes. I'm hoping this solves the problem. Here is the link to learn how to disable "in app purchase" on your iphone or ipad.
http://www.ikidapps.com/2010/12/parents-avoid-accidental-app-purchases-how-to-tu rn-off-in-app-purchasing.html

Error Message Preventing Safari 7 Use

I recently updated my software for my Macbook Pro to version 10.9.4. I tried to clean my Mac by deleting cookies, add-ons, and clearing the cache or whatever that is called. Now, as soon as I open Safari, I receive this error message multiple times, preventing me from using the app. The message continues to pop up in multiple windows and does not go away when I press "Ok" or exit the message. I am unable to do anything further with Safari and have to force quit the app. The message reads:
To view the movie, open your browser in the 32-bit mode.
1) in Safari, select Applications/Safari in the Finder and click more info.
2) Ensure that Open in 32-bit mode is selected.
3) Relaunch browser.
However, I do not have a movie playing/a movie paused so I'm not sure why this pops up. I was able to follow the instructions of the pop up message and ensure that Open in 32-bit mode is selected; however, the message still pops up multiple times whenever I open Safari. I have to post this from Chrome because I cannot physically use Safari anymore. When I try to use chrome for watching shows or other things involving Java, it tells me I must download the player. Once I do that, nothing happens and I am not able to do anything with Chrome either. Please help me with the Safari issue.

The Conduit plugin is malware, and the DivX plugins are crapware. All must be removed. I've never heard of "MoveNetworks Quantum Media Player," but that sounds like something you could do very well without.
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine item from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

When trying to launch iTunes it freezes and I get the message: "Authentication Required. To access this site you need to log in to area "100656 on mellor.co. Your password will be sent in the clear." I am unable to enter a uname or password. Please help!!

When trying to launch iTunes on my PC running Windows 7 it freezes and I get the message: "Authentication Required. To access this site you need to log in to area "100656 on mellor.co. Your password will be sent in the clear." Because iTunes is frizen at this point I am unable to enter a username or password, or in fact do anything. Please help!! I have uninstalled and reinstalled iTunes numerous times as well as attempting all of the fixes that I could find on-line and still no joy.

That sounds extremely phishy to me... iTunes does not require authentication simply to launch it. I suspect you've got something nasty intercepting network traffic. That server may be set up to log the Apple ID that you enter so it can be used fraudulently. Try ComboFix from Bleeping Computer.
FWIW the domain mellor.co is registered to an accountants in Knutsford, Cheshire, UK, and produces the same authentication request if visited with a browser. There is no sign of a "real" publicly visible website at that domain which is a somewhat odd.
tt2

Fraudulent message

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