Fraudulent phone calls?

Hello and sorry if this is in the wrong section.
I have been a customer of BT for a while now and not heard of this before. I’m getting regular phone calls from people claiming to be BT, telling me they can reduce my broadband cost as long as I stay with BT for the next three months. Now this sounds all well and good but I have had problems in the past with scams form people claiming to be Sky etc and I have been told that companies wouldn’t be phoning me to gain information from me this made me suspicious, also on asking them to write to me with the information the caller seem to get unclear on my contact details.
So community am I being over protective or am I right to be worried about these phone calls?
Thank you,
Richard.

BT don't offer any reduced rates for a three month contract commitment, so I would say the calls are a scam. You can get a very good deal by renewing your contract for 12 months though, the best thing you can do is ring sales on 0800 800 150 and then ask to speak to someone form COT (the customer option team). This way you know your dealing with BT, and if you're happy to stay with BT for 12 months you can make some pretty hefty savings.

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Fraudulent international calls

Verizon should learn the fundamentals of customer service, such as the customer is always right and not accused them of lying (never said that but definitely implied it based on the numerous times I was told "well that's not what the customer service reps notes say here"... as if those notes are always so precise and accurate). Every time, I called Verizon, I told each representative please read your notes, because they don’t read them. My husband died last May, I was pregnant at the time of his death. My daughter is four months now. I don’t have time to be on the phone talking for hours to Verizon representatives explaining my situation. Verizon has the worse organization system when it comes to customer services is TERRIBLE, only a few representatives were able to help me.
Beginning in March 13, 2015, I decided to make a phone called and my phone had no service. I called Verizon; a representative told me that my phone number was change. It happens five times in a period of three weeks. My phone number was change a few times without my permission; my account began accumulating charges for calls to Cuba. I never received emails stating that there had been a change on my account. One Verizon representative told they sent me a text, probably to one of the number my phone was change into. I continue calling Verizon, they told me to change my passwords a few times and cancel my online MyVerizon account to prevent hacking into the account to make changes.
Days went by and the fraudulent international minutes starting to rack up. Every time I called customer service, they would tell me, I had a large amount of international phone calls. The Hackers were opening landlines in Miami and calling to Cuba. Verizon don’t even bother to look where you are calling from or where do you live. I live in a small town in Texas. I am 1620.50 miles away from Miami. I am two hours away from the nearest Verizon store, I work and with 4 month baby a tight budget can’t just travel and visit the store. I am not superman in order to fly to Miami for one evening or night and open a landline and come back to Texas call Verizon the next day or within hours and said, my phone is not working, have some common sense.
I have spent approximately 15 hours spent on the phone with fraud, tech and customer support, wasting a day with my children and work on this problem, approximately $1500 bill for March and April combine. I was told that the fraud department is working on getting credit back all the fraudulent charges on the next bill, and I would like 4 months free service because of all the inconvenience I had to deal with. Every time I called someone in Verizon they would said let me “research” put me on hold for hours. The fraud department never called back, I had to call them because they disconnected my services, and they still blame me for the charges. The last call I made they told me, I should not give my personal information to anyone in a rude tone. I told that representative did not give my information to anyone. Verizon needs to take responsibility their accounts are been hacked. I also did my research came across the following articles, I hope Verizon representatives take time to read them. Also, I know more people who had the same experience with Verizon around this area. I cried myself to sleep one night cause since; we had to change all of my passwords my late husband voice messages were deleted. I had being a loyal customer; I deserve very treatment and respect.
News articles
A critical vulnerability discovered in Verizon's FiOS mobile application allowed an attacker to access the email account of any Verizon customer with relative ease, leaving almost five million user accounts of Verizon's FiOS application at risk.
http://www.bloomberg.com/bw/articles/2013-10-17/sim-card-hackers-phone-fraud-is-costing-mobile-carriers-a-fortune.
http://www.theguardian.com/us-news/2015/feb/19/nsa-gchq-sim-card-billions-cellphones-hacking
http://thehackernews.com/2015/01/verizon-fios-app-vulnerability-exposes_18.html

Hi, Leonato, and welcome to the Community,
Please see the section on "Hacked Account: in this FAQ article:
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
Please use these chat commands to glean more information if your account is on-line at another location:
/showplaces
Lists other instances where this Skype name is currently signed in.
/remotelogout
Sign out all other instances except the current one. This will also stop push notifications on all other instances.
If you still have access to your account, change your account password immediately if you have not already done so. The easiest way to do this is within the Skype software: Skype -> Change Password
Then, sign on to your account dashboard to ensure all of your account details and that your account's registered e-mail address is as you intended it.
I always recommend in these cases to run a maintenance cycle ensuring all software updates and patches are installed as well to run your preferred anti-virus/malware/spyware suite using the most recent virus signature files available.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Possible fraudulant phone number from Apple online store.

Just wondering if anyone in the Apple community has had experience with fraudulent phone numbers from the Apple online store. The number in question is 1 800 506 3096 with a person named Michael with ext "1111015" needing to verify an iPhone purchase from placed by my father. Only thing is my father has never owned an Apple product and really doesn't even know how to order things online. My parents checked their credit statements and found no purchases so no identity was compromised.

It was a message left on my parents home phone, the man named Michael left the number and his ext in the message saying he needed to confirm details about a new iPhone purchase placed by my father.
-Update to the situation, my mother called the actual online store number the 1 800 my apple, spoke to a supervisor asking about this number that called them, the supervisor said he would call the number himself, after on hold for a minute or two he came back and said himself that the number was an actual apple online number. I seriously doubt it because I Googled the 1 800 506 3096 number and came across numerous posts saying they got a call from a Michael asking to confirm details about a purchase.
Andy

Business received Past Due notice phone call, we dont have Verizon Wireless

Hi,
I am an IT administrator for a small company.
Our office received an automated phone call from Verizon Wireless about a past due balance of a couple hundred dollars.
I found it odd since no one in the company (we're a small business of 7 people) has verizon wireless and if they did I would have been the one to set up accounts. We have had the same address and phone number for a couple years now so it couldnt have been a mistake. I waited to speak with a representative.,
I gave them my name, company I represented, and explained the situation from them. I told them I received a call about a past due notice. They asked for our contact number, I gave them company's phone number. They found the account through that number and the company name was listed on the account however at this point was where the conversation died. The representative immediately would not answer any further questions because I was apparently not the account holder. They told me if I wanted to do anything I would have to get the account holder on the phone.
Now I understand why they couldn't help me due to privacy concerns.
However I am wondering what a small business can do because I am worried about someone fraudulently opening an account under the company's name and running a past due notice.

Have them mail the past due notice to your business address.
However if one of your employees/Officers have a personal account opened under your business with your FID number you may have to send a letter of dispute for those charges.
Have them send a complete written bill to your attention. That hopefully will clear it up.
Good Luck

"Itemised billing" of Skype Credit used for phone calls (Skype Credit Usage History)

It is very diffilult to obtain a summary of your Skype Credit usage history. I want to know how much each call cost. I found it on this website:https://secure.skype.com/account/usage I noted my Skype call credit was used in a very short period and I wanted to know which calls were responsible for this. It's almost impossible to find this information using the Skype Desktop Application. Calls marked "Special Services" were responsible for these costs. I wish Skype would be able to clearly mark calls which have expensive rates. I use a subscription with phone calls, but these "special service" calls are not anticipated and unexpectedly used all my Skype Credit. I am asking Skype to make it easy to get your Skype Credit Usage History, using the Skype application.

Hi, ColoradoGuy, and welcome to the Community,
Please refer to this FAQ article:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
There is a link within the article to contact Skype Customer Service directly in order to report the fraudulent purchases.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unknown phone calls made on my landline #

This is more of a technical inquiry from a review of the phone call breakout of my monthly bill. There were twelve calls recorded from my billing number (fax # {edited for privacy}) to an unknown number ({edited for privacy}; Annapolis, MD). All calls were approximately 1 minute in duration to the same number from period between 7/11/2013 - 8/9/2013. My RJ11 telephone cable was not installed until 12 August. The only time this line was ever in use was on 12 August during the printer/fax setup for testing dial tone for my new fax phone line. There were not charges associated with these 1-minute phone calls. My question to the general forum is this: Are these calls merely automated test tones generated through the FiOS network for testing connectivity of the new phone line? If this isn't the case, then I will need to contact the Fraud Department to initiate a fraudulent calls report. Really looking for answers to this issue. Please advise. Thanx. ........... hlfjr

Hello,
Your account has been hacked. You should change your password immediately to avoid a reoccurance. Make sure your password is strong.
http://community.skype.com/t5/Security-Privacy-Trust-and/Important-Password-Information-Please-Read/...
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signa

I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signal but haven't seen anyone in two weeks. I have called Verizon tech help for one year to get help with this, either trade phone or something. I am so frustrated! I picked Verizon for the clear calls and coverage inside hospitals and buildings but it's been terrible. I have had three of these phones replaced. I need a different model like the S4 or the S5 I think cause it's something in this model.

Verizon is quickly becoming the worst cell phone company out there. To read all of these pleas from your loyal customers is just so sad and pitiful. You need to be sued for your data overage charges that you are intentionally imploding on your customers. They have pleaded, very intelligently, with you to do something to fix the issue and you willingly have NOT. As is with my reception issue that I was promised a signal booster for two months ago, so is this issue with the data. You don't follow up and solve the issues. Therefore the courts will find you fraudulent. When I was promised by your super tech that I needed a signal booster and he was sending it out overnight at no charge to me, I was relieved that it would finally be taken care of so I wouldn't lose faith with Verizon. Well, that was two months ago now with no record of it ever being ordered or on my file anywhere. I have since called three more times with hours of conversations about that issue and two more techs have told me they were sending me a signal booster with no follow up what so ever. WOW! That's pitiful! You may not care now, oh but you will later when you lose lots of money and business.

Iphone 5 issues after IOS 8.2 update: my husband's phone and my phone get the same phone calls ONLY when we are home. Any suggestions on where to look to fix this?

Iphone 5 issues after IOS 8.2 update: all the iphones in the house receive the same phone calls ONLY while we are at home. Any ideas on how to fix this?

That is a new "feature" described in Connect your iPhone, iPad, and iPod touch using Continuity
You can turn it off by going to Settings > FaceTime and changing "iPhone Cellular Calls" to off

Iphone 4s phone call issues

I just bought an iphone4s, white, 32gb. Sometimes when I make a phone call the person that I am ringing cannot hear me but I can hear them. I have to turn the phone off and then on again, then call them before they can hear me. I dont have the phone in a cover as yet. Is anyone else having the same problem and is there a solution?

brconflict1 wrote:
Since the latest updates to iOS, I'm hearding more issues reported to my company where iPhone users are not able to be routed correctly in our IVR. From the PBX, I'm seeing such as the following example: Callers dialing an extension 312, for example are able to dial 31, but the 2 is not responding on the iPhone. When the caller does eventually get the 2 to go through, the PBX states 31 is an invalid extension, and then registeres the 2 as a new entry, which is our Sales Queue option. I have confirmed this on my iPhone 4S.
Dialing in the main keypas dialer on the iPhone is fine. However, the additional, smaller keypad for IVR nagivation use is not.
IF the keypad is fine on the iphone, but not smaller keyboard whatever that is, what makes it an iphone/Apple or software issue.

IPhone 4 Phone Call Issues

About a week ago I noticed my iphone 4 (updated IOS) was having issues with phone calls. I would make a call to someone and mid-call they could no longer hear me. In other cases, I made a call to someone and they never could hear me at all. Other cases, someone calls me and they cannot hear me. Finally ther are cases where I call someone and mid-call there is a bunch of static and they cannot hear me.
I spoke with Apple and they told me that I needed to restore the phone and install it as a new iPhone. This should deal with the issue. I did such steps and then synced the phone and tried to make a call. The first three calls nobody could hear me. The next call they could hear me for 2 minutes and then static and nothing.
I have had a new SIM card installed and have reset the network as well. In reading the Apple Support Community postings, it looks like the only long term solution is to acquire a new phone. Is there any other solution anyone knows of to help remedy this situation. I have had the iPhone 4 for 2 years without an issue and in the last week, this crops up. It has not been in water, it has a case on it, I am not covering up the mics, the speaker phone is off.
Next to getting a new phone, any ideas?

There is nothing to sort out.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue still occurs, take the device to Apple for evaluation as there is obviously a hardware issue.

Iphone 5s does not transmit voice during phone calls

iphone 5s does not transmit my voice during a phone call. Just started happening. The microphone works with Siri and the speaker works fine as I can hear the person I called.

Hello there, Susina.
The following Knowledge Base article has some great pointers for troubleshooting your issue:
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Ios 6.1.4 Phone calls not working from Jabra EasyGo bluetooth headset

I updated to 6.1.4 yesterday
I use Jabra EasyGo bluetooth headset.
Music streaming is fine with the headset.
Problem is it doesnt respond to any phone call or dial commands.
Tried it on another friends iPhone 5 with iOS 6.1.3 it works
Please help to solve as I depend on the bluetooth my work drives car a lot.
Tq

I don't think I can restore the back up from iCloud, because I did not back it up to iCloud before the update to OS 6.1.4. I don't think this is related to voice samples because it seems to cut in and out, like Siri is not 'hearing' me, due to a problem with the microphone.
Apple please help!

Why isn't my iPhone 5s ringing or beeping when I get a phone call or text?

Whenever someone calls me it goes right to voice mail and doesn't ring. I am missing a lot of phone calls because of it, and it is very annoying. I don't know if there is something wrong in the settings or just in the software. I will appreciate any help!
Thanks a lot,
Zach

Sounds like your phone is on Do Not Disturb.
do you see a cresent moon at the top right of your iphone?
setting - do not disturb - OFF

My Iphone 5s doesn't ring anymore (sms, whatsapp, phone call, reminder in the calendar, etc)

My Iphone 5s doesn't ring anymore (sms, whatsapp, phone call, reminder in the calendar, etc) I can't find why.
I trieds to go on Youtube and for that I have sound so it is just for the rings.
Can somebody help me please?
Thank you so much!
Mary

Have you checked your mute switch (right above the volume buttons)? If you see orange, it is muted and will affect the rings, but not the audio on YouTube.
Just toggle the switch so you don't see the orange and check again.

IPhone 4 phones calls interrupted by music

When I'm making a phone call I will suddenly be cut off and the Phone starts to play the music that is on the device. I'm not doing anything to the phone, not pressing buttons shaking it or anything. I can be talking to somebdoy and then suddely they are gone and the music is playing. Sometimes it takes me four or five attempts to get the call back , as the music will interrupt the dialling and can cut in at any time.
I checked and the music app is not active after this happens. The iPhone is hardly usable as a phone noew the problem has got so bad. Anybody know if this can be fixed?
My next move will be to delete all the music on the device, pretty poor for a $600 phone.

I'm on ios 6.1.3 .
Frankly I would consider anything as the phone is almost unusable (as a phone) at the moment. I only have one paid app that cost 99 cents and I don't care about that.

Fraudulent phone calls?

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