From 500kbps to 200kbps & High ping when someone e...
Hi,
I've been experiencing issues for a few weeks now; as nothing is getting better I'm going to address what's wrong.
I hope you can help me!
When I first moved to a new house my connection was at least 500-600kbps but as of recent (a couple of months later) I've been receiving around 100-200kbps. This is much slower then before and is not the only issue!
Another issue I've noticed whilst playing online games is that when nobody is on the internet I get around 40 ping which is perfect however as soon as someone else in my family uses the internet it goes straight up from 40 ping to, 400 to 600 ping. I've also noticed the ping fluxuates from high to low randomly.
Can you help fix this?
More Information:
I have performed a 'quiet line check' using the "17070" number, option 2. The line was crystal clear (No noise at all).
I can comfirm that the broadband has been on for more than 3 days.
I've ensured that nothing is downloading in the background and all programs that require an internet connection are closed yet the issues still remain.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
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Having really high pings, packet loss and been on ...
Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
Basically the problems i,m having is really high pings. Even doing the BTwholesale speedtest my pings was usally in the 30ms range now they are 70 on average now. I play alot of online games. And Everything is unplayable. I know there is definitely something wrong. Either with the routing or some of the nodes on bt.
Today I was trying to play Diablo 3, the lag spikes was huge every 2-3 seconds jumping to 1-2k ms latency. I ran some winMTR tests and i,m having alot of packet loss. I tried to explain that to BT on the phone. But its like the dont have a clue what i,m talking about or wont attempt to help me with the issue. All game companies usally tell me ISPs are always willing to help with these problems. But BT seem to refuse to help with latency ping issues, just your speed is fine etc .
I,ve also noticed people in the BT forums saying something about G.INP and people needing HH5 Type B. Can someone explain to me what this is or if its something happening to my cabinate. I,m using the BT HH5 type A. From what i see the about the G.INP sounds like the issues i,m currently facing.
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Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
| 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
| 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
| 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
| 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
| core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
| peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
| 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
| 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
| ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
| adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
| adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images . -
Hi,
Over the past month or so, ive noticed im getting a ping of over 200 on Valve servers on Team Fortess 2. For the past 2 weeks, it seemed to had settled down a little to about 70 ping, which i can play on but now its back to 200+. After starting a steam forum thread about this, i soo realised that everyone that has the problem is on BT infinity. One guy added me and we discussed what we was on and what problems we were getting and they were identical. BT Homehub 4, high ping only on Valve servers
Ive reset my connection in a million different ways suggested by different people and none of that did anything. From a few searches, some people fixed the issue by getting mods to change their latency type from Interleaved to Fast, but i dont know what im on so i cant tell if thats the issue.
I dont know what im meant to post but this is all the specs under "Helpdesk":
1. Product name:
BT Home Hub
2. Serial number:
+068341+NQ31327903
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 10/05/14
4. Board version:
BT Hub 4A
5. WAN:
PPP Connected
6. Data sent/received:
136.1 MB / 415.5 MB
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. 2.4 GHz Wireless network/SSID:
BTHub4-XS3P
10. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
11. 2.4 GHz Wireless security:
WPA and WPA2
12. 2.4 GHz Wireless channel:
Automatic / 11
13. 5 GHz Wireless network/SSID:
BTHub4-XS3P
14. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
15. 5 GHz Wireless security:
WPA2
16. 5 GHz Wireless channel:
Automatic / 40
17. Firewall:
Default
18. MAC Address:
2c:39:96:6b:7d:56
19. Software variant:
20. Boot loader:
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17 | Last updated 10/05/14
Any help?Just got off the phone with someone from BT trying to convince me its an issue either my end or Valve's end (Even though it happens on non valve games also). Valve have told me its my ISP, which i am 100% certain it is, and she is just telling me to reset my router just once more.
Hope the forum can save me here
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