High ping on Valve servers

Hi,
Over the past month or so, ive noticed im getting a ping of over 200 on Valve servers on Team Fortess 2. For the past 2 weeks, it seemed to had settled down a little to about 70 ping, which i can play on but now its back to 200+. After starting a steam forum thread about this, i soo realised that everyone that has the problem is on BT infinity. One guy added me and we discussed what we was on and what problems we were getting and they were identical. BT Homehub 4, high ping only on Valve servers
Ive reset my connection in a million different ways suggested by different people and none of that did anything. From a few searches, some people fixed the issue by getting mods to change their latency type from Interleaved to Fast, but i dont know what im on so i cant tell if thats the issue.
I dont know what im meant to post but this is all the specs under "Helpdesk":
1. Product name:
BT Home Hub
2. Serial number:
+068341+NQ31327903
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 10/05/14
4. Board version:
BT Hub 4A
5. WAN:
PPP Connected
6. Data sent/received:
136.1 MB / 415.5 MB
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. 2.4 GHz Wireless network/SSID:
BTHub4-XS3P
10. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
11. 2.4 GHz Wireless security:
WPA and WPA2
12. 2.4 GHz Wireless channel:
Automatic / 11
13. 5 GHz Wireless network/SSID:
BTHub4-XS3P
14. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
15. 5 GHz Wireless security:
WPA2
16. 5 GHz Wireless channel:
Automatic / 40
17. Firewall:
Default
18. MAC Address:
2c:39:96:6b:7d:56
19. Software variant:
20. Boot loader:
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17 | Last updated 10/05/14
Any help?

Just got off the phone with someone from BT trying to convince me its an issue either my end or Valve's end (Even though it happens on non valve games also). Valve have told me its my ISP, which i am 100% certain it is, and she is just telling me to reset my router just once more.
Hope the forum can save me here

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1 L100.LSANCA-DSL-23.verizon-gni.net (71.104.144.1) 1644 ms 1088 ms 1346 ms
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4
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Downstream Path
Upstream Path
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3360
736
Margin (dB)
13.5
10.0
Line Attenuation (dB)
55.0
31.0
Transmit Power (dBm)
17.8
11.8

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Have you tried connecting your modem to the NID ?
I point to http://www.dslreports.com/faq/1317
#3 What is the brand and model of this DSL modem?
#4 If you have a RJ-45 WAN port router: What is the brand and model of it?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

Having really high pings, packet loss and been on ...

Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
Basically the problems i,m having is really high pings. Even doing the BTwholesale speedtest my pings was usally in the 30ms range now they are 70 on average now. I play alot of online games. And Everything is unplayable. I know there is definitely something wrong. Either with the routing or some of the nodes on bt.
Today I was trying to play Diablo 3, the lag spikes was huge every 2-3 seconds jumping to 1-2k ms latency. I ran some winMTR tests and i,m having alot of packet loss. I tried to explain that to BT on the phone. But its like the dont have a clue what i,m talking about or wont attempt to help me with the issue. All game companies usally tell me ISPs are always willing to help with these problems. But BT seem to refuse to help with latency ping issues, just your speed is fine etc .
I,ve also noticed people in the BT forums saying something about G.INP and people needing HH5 Type B. Can someone explain to me what this is or if its something happening to my cabinate. I,m using the BT HH5 type A. From what i see the about the G.INP sounds like the issues i,m currently facing.
Can some Mod please help me. I,m really losing hope with BT.

Hi Guys.
Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
| 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
| 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
| 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
| 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
| core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
| peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
| 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
| 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
| ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
| adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
| adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images .

Very High Ping/Latency

Good Evening,
For 4-5 weeks, I have been getting very high pings (>1500ms) this occurs randomly throughout the day and night.
I have reported a fault and have been told this is normal for peak times.... however they will request a switch over to Fast Path from Interleave.
Now I'm no Rocket scientist but >1500ms ping in an area with only 200 houses on my exchange IS NOT normal, nor is it even remotely acceptable that i'm told it is!!
Having browsed the web with this IP (my 1st hop) "217.47.106.122", I find many others with EXACTLY the same issue.
Please can someone confirm there is an issue with the above address..
My Area Code is 01851 (Isle of Lewis).
I am aware there is ongoing work to install infinity on Lewis this summer, yet I haven't been informed of any dissruptions.
If I was a betting man I'd say many user's have been rerouted and now as a result is being overloaded.. an oversight no doubt.
Please either confirm this is or at the very least "may" be the case..
Regards
Dan

Looking good!
Tracing route to bbc.co.uk [212.58.246.103]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 1385 ms 1426 ms 1419 ms 217.47.106.122
3 783 ms 796 ms 847 ms 217.47.106.193
4 1024 ms 1004 ms 1069 ms 213.1.69.78
5 1162 ms 1212 ms 1255 ms 31.55.165.102
6 1356 ms 1359 ms 973 ms 31.55.165.75
7 834 ms 847 ms 906 ms 31.55.165.107
8 1001 ms 1029 ms 1077 ms 109.159.250.52
9 1218 ms 1278 ms 1222 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.250.42]
10 1092 ms 703 ms 626 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.102]
11 644 ms 738 ms 708 ms 194.74.65.42
12 * * * Request timed out.
13 1204 ms 1183 ms 1291 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 1228 ms * 690 ms 132.185.255.165
15 888 ms 904 ms 909 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]
Trace complete.

Slow download, high ping

Hi
I'm seeing very slow download speeds and very high ping numbers recently. Mostly evenings. This evening is bad. For example 0.12 mbits download and 2012ms ping. Does anyone have any ideas? I had similar a couple of years ago and it was my profile. But profile is at 7 figure on current Bt wholesale speed tests.

Thanks, yes results below:
Download speedachieved during the test was - 0.99 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ROUTER DATA&colon;
Basic Status
Device Information
Firmware Version:0.9.1 0.1 v0041.0 Build 140905 Rel.30877n
Hardware Version:Archer D9 v1 00000000
System Up Time:0 day(s) 02:08:26
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L
Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
448
8128
1140
11184
24
15
3
3
0
0

Random Disconetions and high ping during online games

I have had the same WRT120N for over a year now and it was working fine until a few weeks ago ,I play League of Legends a lot and lately during matches i get high ping and disconections at randome times even though i'm useing a ethernet connection to my desktop. I get 500ms ping and a message saying Ttrying to reconnect and it stays there for 30-50 seconds but when i open chrome the net works fine. I could really use some help here please.

Hi,
Checking League of Legends' forums, you might want to check these links:
The Wrenchmen's Toolbox
Experiencing Latency
Connection Failure Error
Connection Troubleshooting
Firewall FAQ
Hope this helps.
If everyone needs to believe in something, I believe I'll have another beer..

BT Infinity High Pings (eh .. I mean really High)

Greetings, Are BT Infinity witch is in the Lisburn Area is getting really high pings, slowing down the speed of are Broadband . I'd like to know whats going on right now? How is this even happening :s

Ignore it, is everything working as it should? Gaming, You tube(you said u Tube, must read posts more thoroughly), surfing, downloading?
If yes then, enjoy.
If no, then reboot the openreach modem (power off) & do the same with your router for 5 mins, power on the modem ist, wait for the dsl light, power on the router (god forbid you're using a homehub.....half Jk ) & test again.
Peace.

High Pings

I recently switched over to BT Infinity after experiencing high pings on Virgin's ADSL. My ping was typically over 70ms. Initially, on Infinity, my pings were as low as 10ms and up to around 30ms. However, more recently, my pings are averaging around 50ms. I read that interleaving could be automatically applied to the line when errors were detected on the line. My ip profile is around 40Mbps down and 10Mbps up. I achieve around 38 down and 8 up. Has interleaving been applied to my line? If so, how can this be remedied? I am not happy with this increase in latency especially as I purchased this product specifically for gaming purposes. Cheers

It comes and goes, you can't control it. Currently my line has no interleaving applied.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Extremely high pings

Hello, I'm new in Sky, I changed from my previous provided because for the last month or so I've been experiecing high pings while playing and slow browser navigation during peak hours. I just find out that probably this wasn't because the provider... so I probably made the wrong decission. The problem I've now is that I have even higher pings. To be honest, I've been just 1 day using Sky but since it's the same problem that I was previously having with my previous provider I assume it won't be magically fixed. The ping, in ms, is not as much as with my previous provider (before it went up to 700) but last longer, while before it was 5 seconds every 30, now seems to be 1 minute every 2, longer periods and more constant but pings of about 350-400 Below are some details in case this is not due to congestion (hopefully is not) and you could have other ideas (by the way, it happens with ethernet cable and wifi, the channel I have is also the most uncommon in the area) Broadband LinkDownstreamUpstreamConnection Speed20238 kbps1295 kbpsLine Attenuation22.0 dB14.0 dBNoise Margin6.1 dB9.9 dB Thank you, will keep informed on how this goes tomorrow

That's true the ping with the router was too high and that I did the test with wifi but I've the same problem with the cable, and also a few things to consider 1. The problem is only happening on peak hours (even if is with Wifi, it should then be the whole day)2. The router is new, received it last week3. The laptop was 1 meter from the router at the time of testing Considering all the above, I should still have a decent ping, as I do in the morning as I've always had with other providers.
Tracert right now, with Wifi, exact same setting and distance from router. Will do another one tomorrow with the ethernet cable at peak time and send it over  C:\Users\ProvoS>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
1     4 ms     1 ms     1 ms SkyRouter.Home [192.168.0.1]
2    22 ms    16 ms    15 ms sr15.syost.isp.sky.com [2.127.238.90]
3    18 ms    18 ms    18 ms ip-89-200-131-248.ov.easynet.net [89.200.131.248
4    18 ms    18 ms    17 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7    19 ms    17 ms    17 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
8    20 ms    16 ms    19 ms 132.185.255.149
9    16 ms    16 ms    17 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
Trace complete.

Extremely high ping times only fixed via restart

I have 2 BR350 in bridge to a remote tower that has an AP350 providing access to customers. The customers will call in with complaints of very slow access. I have been onsite to see that a user can login to the AP350(web) fine but the BR350 at the tower is slow and the BR350 at the far tower is for most purposes dead. The link still shows up around 65% to 75% signal strength. By restarting either BR350 the link will come back fine. I have been using Ping Plotter to keep track of the ping times and see that the response times sometime slow grow or instantly grow to around 2000ms to 4000ms. Ping times from the customer to the AP350 on the tower remain below 10ms during all of this.
I have had a similar problem with an AP350 in another city thats ping time do the same thing and require a reboot. It's ping time from the client side can range form 4ms to 800ms on regular usage as well. This customer has an average of 80% signal strength from the Workgroup Bridge.
How can I find out what is causing that strange high ping time on these situations.
All units running firmware 12.00
Thanks for the help.
MV

Normally ,the first thing to do is to check the software version used. Here,in your case you are using the latest software release(12.00T). So now the problem can be isolated to other issues. Bridge software provides tools to show you the types of problems and where the bridge is encountering the problems. Two of the most helpful tools are the Throughput statistics and the Error statistics screen.You can get the procedure for collecting the error statistics using the following URLs:
http://www.cisco.com/warp/public/102/wlan/br-ts-22950.shtml#conn
http://www.cisco.com/warp/public/102/wlan/errors.html

High ping on Valve servers

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