Frozen in disk mode

My headphones broke and I didnt use my ipod nano for about a month then i bought some new ones and when I tried to put new songs on the ipod it keeps telling me I need to re configure it or something I finally got it to work and i got more songs and tried to put them on and it was taking up space but the songs were not appearing so then i went to the updater and tried to clean everything off the ipod and it said error then i got a message with the folder telling me to go to support I did and tried the menu and select and i downloaded the newest updater and it says ipod service error so I cant clear it or do anything and as of right now it says Disk mode with a check mark that says okay to disconnect and it wont turn off the light wont come on and the wheel wont click HELP!
Windows XP

Okay i got out of the frozen disk mode and im back to the folder so im going to try all of the r's again and see what happens

Similar Messages

Ipod frozen in disk mode

Hi i wondered if anyone can help.
I just switched the hold of my ipod and it wont switch on... it just says ok to disconnect.It wont reset and states that it is in disk mode.
Thanks

restored to factory settings

Stuck on Disk Mode

My iPod Nano (2Gb) has just undergone a full charge after about three weeks without power and now it has frozen on Disk Mode. The iPod has updated so therefore iTunes recognises it but even after I eject it it stays stuck on Disk Mode and won't enter the main menu. Help please.
Powerbook G4 Titanium Mac OS X (10.4.7) 512Mb RAM, 55Gb HDD

Hey pkshaduu,
Try resetting the iPod as described here: http://docs.info.apple.com/article.html?artnum=61705
Jason

Ipod is displaying "Disk mode OK to disconnect" and is frozen on that screen. How do I get out of that screen?

My Ipod Nano is frozen on the screen "Disk Mode OK to disconnect" and has a large check mark. How do I get it out of this screen?

Hello there,
Have you tried a reset yet?
To do this on an older nano with a click wheel, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
If it's a 6G Nano, press and hold both the Sleep/Wake and Volume Down buttons together until you see the Apple logo.
Any luck there?
B-rock

My Ipod Nano is frozen and displaying disk mode !!please help!!

My Ipod nano is displaying a huge check mark and it says "ok to disconnect". It is also locked in disk mode. It isnt charging or responding to any buttons I press. How do I exit the disk mode? Will someone please help me?

Reset your iPod: hold the "menu" and "select" (center) buttons together for 7 seconds. Then the Apple logo will appear on screen. This should exit your iPod out of disk mode.
-Kylene

TS1369 Tried to restore my ipod classic on a windows computer... there was some sort of failure and it is now stuck in "disk mode." The ipod is no longer being recognized by itunes.

Tried to restore my ipod classic on a windows computer... there was some sort of failure and it is now stuck in "disk mode." The ipod is no longer being recognized by itunes.

I am having the exact same problem. My ipod has been stuck in disk mode for over two hours and now itunes is frozen.

Can't reset/put in disk mode

I got a 4G 20GB iPod for cheap to play with and try to get to work.
When I plug it in to my computer (Win XP Pro) with the USB cable the Apple logo flashes on screen and then the sad face iPod icon. Then the battery icon appears. Every once in a while it goes through tht sequence again. When I try and put it in disk mode/reset by turning hold on then off and then hold down the select and menu buttons, instead of going to an Apple icon the battery icon blinks off for a second and then blinks back on. What is going one here? Any one know? Thanks in advance.
P.S. The updater and iTunes will not recognize the iPod.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop you may need to plug your iPod with the AC charger to put it in disk mode
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

My Ipod is in disk mode how do i undo this? help!!!!!!

I have a Ipod nano 2 generation. How do i undo disk mode??Help!
My Xp says that the ipod needs to be reformatted and my itunes wont open someone please help me please!
Message was edited by: Dont no what this is

To exit disk mode, you reset the iPod.
See this.
How to reset the iPod if it appears frozen or is not responding.

Powerbook DIED. Target Disk Mode Failed.

I did everything under the sun short of bringing it to a mac service store. My computer was left whirring all night (I was not home) and the next day I found all the programs frozen so I did a hard shutdown. I haven't been able to reboot it past the gray apple screen since. Tried resetting PRAM, tried reinstalling from CD but it did not read the drive, tried disk utility from CD to "repair" drive but got errors, failed and could not continue. Diskwarrior didn't make a difference. Now I'm trying to transfer data via target disk mode to another mac. Connected firewire cable, rebooted holding down T, I see the yellow firewire icon bouncing around, but HOST computer does not see target drive. WHAT DO I DO?? What's going on? I was under the impression that target disk mode was foolproof in times like these. ANY suggestions would help. Thanks.

Welcome to the Apple discussions.
Unfortunately, it sounds like your hard drive has died. If disk utility from CD couldn't find it, and Disk Warrior couldn't find it, and firewire target disk mode can't find it .... these all point to a hard drive that crashed hard.
You didn't say if you ran the Apple Hardware Test. Insert your first OS X DVD that came with your system (will say 'AHT Version x.x in small print on the label), and boot holding the option key down. Choose the Apple Hardware Test, click the arrow pointing to the right and follow directions. Did that confirm the diagnosis? If you have a TechTools program, that can do the same testing.
If you have Applecare, go get a new drive. If you don't, consider buying your own drive and taking it to an Apple Authorized Service Provider to replace the drive (If you take it to Apple to pay for a replacement, they will usually keep your old drive, as a trade in towards the replacement drive - some people are bothered with this approach which anectdotally is not negotiable with Apple). Apple Authorized Service Providers can be found at http://www.apple.com/buy/locator/service/
If you scan the discussions, people generally seem pleased with HItachi and Seagate drives, although other brands work too. Seagate has a 5 year warranty if that's a consideration. You'll want a drive with a parallel ATA interface (not Serial ATA which won't work). 5400rpm minimum speed although for a few bucks more you can get a faster 7200 rpm drive. Two sources of drives are OWC at http://www.macsales.com and Newegg at http://www.newegg.com .

How to get out of disk mode

After I reset my iPod in disk mode, I can't seem to get out of it. I try pressing the right buttons, but after the Apple logo shows up, the folder with the ! comes back. What should I do?

See these.
iPod shows a folder icon with exclamation point after disconnecting.
iPod shows a folder icon with exclamation point when you turn it on.
Are you resetting correctly?
How to reset the iPod if it appears frozen or doesn't respond.
It may take quite a few attempts and is best done connected to power.

Disk mode problem!!!!!

what in the world is disk mode? i didnt do anything at all. when i picked up my i.pod it was in disk mode already. and it was frozen. i dont understand whats happening to my ipod. help help help....

See this.
How to reset the iPod.
That gets the iPod out of disk mode.
See this for what disk mode is.
Putting iPod into disk mode.

Disk Mode won't go away

My I-Pod Nano is frozen, the top line, right next to the batter icon, reads "disk mode". Below that is a big check mark, and at the bottom, it sais "ok to disconnect. It is frozen and I can't do anything. Anybody have any ideas? Thanks!

I have a similar problem. Have tried 5 Rs on two different Macs -- I suspect the next step is to replace the Ipod. Any other ideas?
ibook g4 Mac OS X (10.4.6) IPod 20, nonclickwheel

Help!!! Nano in "disk mode"

On my screen is says "disk mode" "OK to disconnect" ... Now what do I do. It seems to be frozen.

Got the same message today. Don't know what it means, but if you reset your ipod, it seems to work again. To reset it, plug in your nano. Flip the hold switch off and on. Hold down the menu and centre of the wheel for 10-15 seconds and it will reset. (The instructions for resetting in the manual says 6 seconds....but I needed to hold it for longer). It seems to be working now. Good luck.

Restored in disk mode, reset and only get apple logo

Older 15gb IPOD(Docking Connector) frozen at the Apple Logo on start-up. I reset and went to disk mode. Ran updater and used system restore. Updater runs and I get a screen saying its complete and the IPOD is restarting....wait. IPOD screen changes to "OK to Disconnect" and stops. Waited 10 mins or so and then reset. IPOD screen resets and I get the scroll bar across the bottom. When it fills the screen blinks and it freezes at the apple logo. Reset with same results. I can still get to disk mode but that's it. Latest updater installed.......any ideas?

iPod Displays a Red "X" Icon
If you are unable to get the device into Disk Mode, it's likely that the iPod needs servicing. The Hard Drive is probably shot.
B-rock

Ipod is dead, only resets and goes into disk mode

I own a 4g ipod 20gb. It had been working fine. A week ago, I put it to sleep, and when it woke up it kerp flashing the broken folder icon and then reseting. I cound not mount it. By pressing the foreward button, I would get into disk mode.
Connecting to a computer got it to say
"disk mode-do not disconnect" but it would not mount/ appear in disk utility. Somehow, I got it to finally work and formatted and reset the firmware on a friends windows comp. It worked fine once, then the same thing happened. After taking it off my mac, it will say "ok to disconnect" and freezes there
anyone have a sugestion?
ps...I got it replaced a month ago in warrenty, but now that is up. Can I still send it back (warranty on the replacement?) thanx

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Frozen in disk mode

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