Frustrated with lack of help!

I up graded my phone to an iphone 5c. I received it yesterday and call the 800# to activate my phone. During the phone call I was transferred to customer service because my phone was unable to activated. I was on hold for 30 mins and the customer service rep told me there was nothing she could do manually I would have to call the 800#. I did this 3 times, each time told the same thing! Finally the 4th time I told the rep I needed to speak to a manager and he informed me the manager wasn't available and to call tech support. So my 5th phone call to Verizon I spoke to a girl in tech support who was able to tell why my phone wasn't unable to be activated. the SIM card that was preinstalled was never registered and I would have to go to a Verizon store to get one. Here's my problem again, I leave in a rural western pa. I called my local store and they told me I would have to buy a SIM card because they are not a corporate store! The closets corporate store is 1 hour away. I am so frustrated with verizons lack of system checks that I just want to send the phone back!! I have never had this many problems with Verizon and I have been a customer for 15 years.

Verizon can mail you a Sim for free. No travel time to a corporate store.
http://www.apple.com
In their community help forum the not being able to activate is listed there as well as the fix.
Good Luck

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Frustrated with lack of service

I want to express my frustrations and disappointment with Verizon personnel. Back in October I requested to have my services transferred because I was moving. I was only able to request my phone service and Internet since the new area did not provide verizon cable. A new box for the phone needed to be installed and when it was I was told I should call mt phone company because according to the test u had no phone service. This brought me back to the fact that I was having phone issues where I used to live and even had to purchase a new fax machine thinking that was the reason I was unable to fax. I called Verizon in October only to have to call back because they could not assist me and I had to speak to the financial dept. I called back and I was informed that the phone number I wax providing was assigned to a different provider. I was te to call back again during normal business hours as they could not help me. Again I call and speak to someone named Elliot who informed me "Rock ticket" would need to be submitted so my two account could be consolidated and they would try to get the phone number back as well. At this moment I have two separate accounts. Instead of just having the services transferred, I was given a whole new account number for the new place and I am still incurring charges on the original account for phone services I have not had nor been able to use for the past several months. I called verizon once again yesterday to follow up since I received a text my phone services were going to be suspended for non-payment. Instead of getting a resolution to this headache I need up having to pay do I wouldn't be sent to collection. The original account at this to time accumulated to $273 but the rep was kind enough to give me $100 credit. As you can see I am extremely upset because I'm paying for services I don't have. The rep informed me that obviously I don't have phone service because if my non-payment but the would be restored once I paid. I have checked again this morning and there's still is NO phone service. The recording states the number is terminated or not in service. My frustration is that during my last phone call to Verizon I was told pretty much I am responsible for amount since the gave no record of me calling that I have an issue with my phone service. He also advised me not to keep calling because there is a lot of confusion. Now if I wasn't following up there next step would have been collection. I have been calling and following up since October and I'm still incurring charges for a service I don't have. What else can I do since they're not willing to transfer me to a supervisor nor are they resolving this in a timely manner?

Kudos78
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Very frustrated with Mail, please help

Hi All,
First of all, I want to tell you that I just moved from a PC to Mac, but I am very computer savvy so I had no problems moving my emails, addresses and all that to Mail, as well as performing any other tasks on the Mac. However, I have one VERY weird problem. Please bare with me as I explain....
I have 3 (three) email accounts setup in Mail. The two of them work fine. The third one has problems receiving emails, it does NOT receive emails at all.
When I try to setup this account, I get an error that the mail server is not accessible. I thought that the mail server was offline but I still tried to access the mail server through the web access. I COULD access it. Then I tried to receive mail in Mac Mail and I got NO error messages, but I did NOT receive any of my test email messages that I sent myself on that email. I was trying to figure out what the problem was, but with no success. Then I thought I will try accessing the emails through Entourage. I was shocked when Entourage DID recieve the emails from that mail server and that email account. Well, by now I was VERY confused and frustrated. Entourage CAN access the email account, but Mail can NOT access it!??! I am using exaclty the same settings for both and still the result is the same.
I didn't know what else to do, so I called the Apple tech support. They were also confused with the issue. They escalated the issues to the engineers and they told me that the server is an Exchange server and that I should access it as such not on POP. Well , no luck again.
So, to sum it up, I can receive email from this mail account from EVERYWHERE except from Mac Mail. I can also access it from Entourage on this same computer, from the web, from a PC laptop I have, but not from Mac Mail.
PLEASE HELP!!! I don't know what to do any more. I hate to use Entourage because I just moved from a PC to a MAC and I don't want to be using the same Microsoft crap (which unfortunatelly is working properly). Any advice and suggestions are more then welcome.
BTW, I did try all of things that I read in different posts on this forum on similar issues (deleting the "mail" folder in library, etc), but none worked. I also tried uninstalling Mail and installing it again, again no luck.
HELP!
Thanks!
Alex

I have no direct experience with Exchange servers, so take this with a grain of salt, but my understanding is that for Mail to be able to communicate with one, it must be configured to allow IMAP access at the server. See the Mail help topic "Setting up your email accounts," which says in part:
"An Exchange account allows you to connect to your Exchange server via IMAP, and if you enter text in the Outlook Web Access Server field, Mail filters non-email related content from the server. (You can get the text you need to enter from your mail account provider.) For Exchange to work with Mail, Exchange administrators need to configure the Exchange server for IMAP access. Some system administrators may refer to an Outlook Web Access Server as an Internet Information Services (IIS) server."
IOW, if you can't convince the administrators that not everyone in the world uses proprietary Microsoft application "standards" (which of course exist for the good of the world & not just for MS), there isn't much you can do except use the crappy apps that Microsoft owns, along with the standards they enforce ... for the good of the world, of course. :-/

Frustration with lack of support for Flash Player on IPad. When is Apple going to support Flash?

When is Apple going to support Flash Player on IPad?
The majority of sites that have multimedia content rely on Flash. Safari users are missing out on tons and tons of content that depends on Flash. I have and love my IPad 2. I should be able to use this awesome thing to get at anything I need to on the Internet. Yet when I need to access Flash sites, I am forced back to my windows PC.
Please Apple Make it happen! I'm tired of being ragged by android users on this. You need to fix it.

xx66stangxx wrote:
Flash is a dieing technology.
Really it's not seeming that way.
In fact, since the iPad release, and Steve Jobs famously declairing the death of Flash, Flash useage has increased.
Check it out 95.75% of all internet connected devices have the Flash Player.
http://www.statowl.com/flash.php
(the mac only has 12% share, it must be totally doomed then)
IOS Apps are now made using Adobe Flash
http://thenextweb.com/apple/2011/09/09/the-best-selling-ipad-app-on-the-app-stor e-was-created-with-adobe-flash/
And so are Android, Blackberry etc.
And HTML5 was supposed to be Apple's answer to all the missing content, yet here, 3 years later, HTML5 is no where to be seen, and lacks support/performance to compete with Flash.
http://getmoai.com/images/banners/mobilegaming-html5-vs-alternatives-011112-moai .jpg
Just look at how when you step outside the reality distortion field, things look much different. Look at HTML5 performance compared to Flash.... wasn't HTML5 supposed to outperform and save us from dead batteries? Well even 3 years after Steve Jobs claims it's still using 5x more resources than Flash.
This demo shows 16,250 sprites animating at 60fps using the Flash player, something HTML5 can't even do with less than 100 sprites.
http://www.bytearray.org/?p=4074
HTML5 is a joke, Flash is real, and is providing real content to real people right now. If you as an Apple owner believe the ownership of an IOS device is worth this loss, then more power to you.

Really Frustrated with Lack of Customer Service

I have landline, DSL Internet and then a separate mobile and data plan with you. I cam home yesterday and it seemed Fios was being installed or serviced next door or two doors down. I can not connect to the Internet via my DSL. My data plan is 75% used up. I tried calling customer service numerous times and was default routed to something automated in Spanish, which I do not speak.It not seem to be saying anything about unavailability due to time, and your web page does not seem to conspicuously sayt anything as to that either. I have a cordless phone. It was using up battery possibly on the way to nowhere even though I stayed on a good while. I tried another option at one point, you had someone with what seemed an Indian or Pakistani accident who was available to SELL me something.He spoke fast. I was asking him to be connected to customer service and he was telling me to call the number but not listening to what I was saying about the language problem. Eventually he LAUGHED at me and apparently hung up. I don't feel Verizon really cares about its customers. You care about SELLING more poor service to us. YOUR home page and a lot else looks like that. I need help. You are acting Too Big To Serve. The problem with my connection seems to be your line to me or, possibly, my modem that came with service many years ago needs to be replaced. But there is no one to communicate with, even though you are supposedly about communication.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

So frustrated with PAGES! Help!

All I want to do is add another page in my document. There are times when I can insert a page and other times I get insert Page Break. I don't want a page break. I also can not move pages around in the thumbnail view. The older version was so user friendly! Can someone please help me with this easy task. I'm sure I'm missing something obvious. THANKS!!

Unfortunately I am feel wronged me by Apple.
The new pages is really too bad.
I was already feeling bad because of incompatibilities of other products such as Iphone. Apple does everything to make obsolete the products as quickly as possible to get you to buy a new one.
I migrated from iPhone to Android and am very pleased with my Sansung Galaxy 4.
Now I am leaving the PAGES and I use LibreOffice.

Frustrated with upgrade - NEED HELP

I had a problem on my PowerBook PowerPC G4 when I updated to Safari 3.1.1
Safari, Mail and the Software update would no longer run.
Tried everything to no avail.
Did an archive system install back to 10.4.6
Now I am unable to update to 10.4.11
I downloaded the Installer Package and when I run it I get the prompt:
"You cannot install Mac OS X Update (PowerPC) on this volume.
This volume does not meet the requirements for this update."
What am I doing wrong?

Here's another suggestion that will help in the future:
Basic Backup
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
7. SuperDuper! (Commercial)
8. Intego Personal Backup (Commercial)
9. Data Backup (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore. Also read How to Back Up and Restore Your Files.
Although you can buy a complete FireWire drive system, you can also put one together if you are so inclined. It's relatively easy and only requires a Phillips head screwdriver (typically.) You can purchase hard drives separately. This gives you an opportunity to shop for the best prices on a hard drive of your choice. Reliable brands include Seagate, Hitachi, Western Digital, Toshiba, and Fujitsu. You can find reviews and benchmarks on many drives at Storage Review.
Enclosures for FireWire and USB are readily available. You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports. I would stress getting enclosures that use the Oxford chipsets (911, 921, 922, for example.) You can find enclosures at places such as;
Cool Drives
OWC
WiebeTech
Firewire Direct
California Drives
NewEgg
All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover. Usually the only tool required is a small or medium Phillips screwdriver.

Frustrated with lack of fix for LR launch freeze

This LR CC launch freeze issue is frustrating and the inability to get support is unsatisfactory.
The two Adobe solutions do not work.
Numerous uninstall/reinstall do not work.
Impossible to get support on the chat line.
Losing faith in the product.
Just join the long and growing queue I suppose.

Verizon can mail you a Sim for free. No travel time to a corporate store.
http://www.apple.com
In their community help forum the not being able to activate is listed there as well as the fix.
Good Luck

Very frustrated with lack of customer service on rebate offer

Back in August I upgraded my cable service with Comcast and became a new Verizon customer. I was informed of a rebate that paid back $50 on each smartphone purchased. Since I ordered the phones (iPhone 4) directly from the website and did not deal directcly with a salesman I had to call customer care to cash in on the offer. All was good and was told I would get Visa gift cards in 4-6 weeks. When I called last week to let them know nothing had been recieved, and after being on hold for 20 minutes, I was told I had to deal with Comcast. I explained it was through Veizon as it was related to the phones, they chuckled (have the customer rep's name and ID number and I won't post it) and told me he was not aware of that offer and nothing could be done. I asked to speak to a supervisor, he said he was a supervisor. I asked to speak to his manger, he told me that is agaist policy. I asked to leave my number and the manager call me, he told me they were too busy for that.
So for the fun of it I Goolge the rebate and guess what, first thing that pops up. When I call Verizon they tell me that offer is no longer available. So even though I met every condition listed on Verizon's own website, they won't honor the rebate because THEY had a glitch in their customer service and the cards were never sent. Been a customer for 2 months and I've already officially been *******
>Post edited to remove the name calling<
Message was edited by: Verizon Moderator

Hello Tset,
This is definitely not the welcome party I want for you and your family. I can't apologize more for the less than amazing experience you've had so far. I dug really deep and I found some information and contacts regarding this rebate.
I would need your account information in order to see what direction we need to go! If you would be so kind as to fill this out: http://bit.ly/aUgBIy and send me a Direct Message once you've completed it.
Keep me posted so we can resolve this together!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Extremely Frustrated with lack of pre sales support

A friend will be moving to Mexico but was looking at buying G550 MFG#: 2958A4U laptop in Canada but needs to make sure that it is serviceable in Mexico. I phoned Lenovo web sales but they could not help since that p/n is not sold on the website. Is this model serviceable in Mexico and if so is it only by mail within Mexico ie no on site service??

tell him " make sure your lenovo has valid international warranty "
he can check it here, but he needs serial number.
ps : do not post serial numbers here for security issue.

Frustrated with OracleMembershipProvider - Please help I'm losing hair!

I've been trying to setup the membership provider on my local machine and have only succeeded in losing sleep and hair. Here is what I have done so far:
1. Installed Oracle 10g XE database
2. Created schema with full DBA rights
3. Installed Oracle 11g ODAC 11.1.0.5.10 Beta
4. Successfully ran ODAC sql scripts (aspnetcommon and membership)
4. Added XE schema credentials to connection string "OraAspNetConString" in machine.config
5. Added Oracle membership provider to web.config as default
6. Added Oracle.Web.dll assembly to project
Now for the problem:
I run the ASP.Net Configuration and select the 'Provider' tab.
When I choose 'Select a single provider for all site management data', only AspNetSqlProvider is shown. Where is the Oracle Provider??
When I choose 'Select a different provider for each feature (advanced)', I see the Oracle Provider for Membership and Roles. I select both then try to enter 'Security' tab. It will hang then come back with this error:
"There is a problem with your selected data store. This can be caused by an invalid server name or credentials, or by insufficient permission. It can also be caused by the role manager feature not being enabled. Click the button below to be redirected to a page where you can choose a new data store. "
What am I doing wrong?? I've searched this forum and can't find the answer.

Suggestions:
1. check your machine.config. If OracleMembershipProvider and OracleRoleProvider were not added into the entry, I recommend that reinstall Oracle Providers for ASP.NET. If all files are already copied to your system and you don't want to reinstall, you may use the OraProvCfg.exe (under your ...client_1\ASP.NET\BIN\2.x) to update your machine.config for these two providers.
2. copy sqlnet.ora and tnsnames.ora from your 10g XE installation to your 11g ODAC 11.1.0.5.10 Beta installation in the same Network\Admin location. Please search this forum for the details. You may also want to check your system environment variable TNS_ADMIN. If it's there, rename or delete it. Follow the instructions in this forum about how to check your connection.
3. if you had a successful installation, you should be able to use .NET Framework 2.0 gacutil.exe to check the assembly is listed. (Don't use 1.x gacutil.exe to check as it won't "see" it.)
gacutil /l oracle.web
4. in your application configuration file (web.config), try the second web.config example in the doc which customizes the attribute values. You may put the two sections from OracleMembershipProvider and OracleRoleProvider samples together within the <system.web> </system.web> section.
You may set the values same as your machine.config if you want to use default values. Don't forget to change the connection string on the top of the web.config.

Frustrated with jpanes please help!

Hi,
I'm just trying to figure out how to change the background color of a jPane....i can change to not-selected ones but i'm trying to get the selected one to change aswell. I've tried to use get selected index but it's not working.
Any help appreciated,
Thanks

just out of interest does the colour change in your selected window if you minimise the JFrame then restore it?

Perhaps I'll have to take it back...was: Frustrated with lack of Creative Supp

Going nuts trying to get the X-Fi Fatality FSP card to work with my system. I've posted my woes and troubleshooting in this forum. I've called the Creative Support line and got a generic "try another PCI slot" suggestion. Also tried the email support, got a very prompt response along with "if this doesn't solve the problem reply" note.
Well so far nothing works. I've completed all the suggested "fixes" and have replied 4 times to the email with the results of their suggested approach and additional info/troubleshooting actions taken. Going on 2 weeks now and no reply, no additional hints.
ANY IDEAS ON HOW TO GET AND KEEP THE ATTENTION OF CREATIVE SUPPORT? The card sounds sooooo good in XP and I really want it installed on my new build. thanks, Steve?My system:CPU: Intel C2D E6700 3.50GHz 9x .475v Zalman 9700NT
Mobo: EVGA nForce 680i SLI775 AR Version P27 v5.00 FSB 560MHz .3v
GFX: 2x EVGA e-GeForce 8800GTX KO ACS3 768MB AR Version 0.70 SLI at Stock speed
Sound: X-Fi Fatality FPS (non functional, using onboard Realtek v.64
RAM: 4G Corsair TWIN2x2048-8500C5DF 4-4-4-2-T Linked/Sync'd @780MHz .95v
Sys HD: 2x Western Digital WD740ADFD Raptor RAID 0 SATA ,2
Data HD: Seagate ST3500630AS SATA 3
Backup HD: Seagate ST3750640AS SATA 4
DVD Writer: Samsung 83L SATA 5
PSU: Turbo-Cool KW-SR
Mon: HP LP3065
Case: Silverstone TJ07
OS: Vista Ultimate 64
Message Edited by vennacher on 04-2-200702:30 PM
Message Edited by vennacher on 04-2-200702:42 PM

Detailed problem description:? Sometimes the system hangs during install of the X-Fi driver. In this case I'll boot into Safe Mode, clean up the driver residue, reboot into Vista and try again. Once I can get the driver to install the system will then hang as Vista tries to start?(during the GUI screen after the bars pass 8-9 times). With the driver installed the system will boot into Safe Mode. I will then disable the X-Fi, boot into Vista, and then re-enable the X-Fi. The system will then hang as the X-Fi tries enable.
Thinking the X-Fi was bad I? installed it in an old DELL XP system. Works perfectly.
I've attempted various configurations, with all of them the X-Fi behaves EXACTLY the same as described above:
With the Realtek drivers installed, with/without the onboard audio enabled in BIOS<
Without the Realtek drivers installed, with/without the onboard audio enabled in BIOS<
Install X-Fi drivers before any nVidia?drivers (mobo or graphics)<
Install X-Fi drivers after nVidia mobo drivers, but no graphic drivers (default VGA graphics)<
Install X-Fi drivers after graphics drivers (00.65 and 0.4) and without?mobo drivers<
Install X-Fi drivers after nVidia mobo and graphics drivers (00.65 and 0.4) installed<
With only one graphics card and X-Fi in the bottom PCI slot, all of the above<
With both graphics cards with/without SLI enabled (both 00.65 and 0.4 graphics drivers)<
Install X-Fi Vista "clean boot"<
Install Vista "no HAL" boot<
Install Vista "2G ram boot"<
Install after update to EVGA P27 BIOS<
Install after update to gfx driver 0.7<
Try the X-Fi driver from the Microsoft Update site<
Increase the voltage for the mobo MCP and SPP<
Disabled linkboost<
I am totally stumped. Is there by chance a firmware update for this card? Steve

Frustration with CC downloads, help please!

i have downloaded and installed the creative cloud trial but can't seem to download any apps. the apps tab has been loading for a really long time and I can't download any of the apps from the website either. Really putting me off purchasing creative app when the trial is so difficult! I have full internet connection so that is not the problem.

Leonieconroy are you on a managed network? If not then please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for several common solutions to the errors you are experiencing.

I'm frustrated with the bookmarks. I so long to be able to right click on any bookmark and choose to have them in alphabet order. Would also like for the little icons to go away. Never been able to figure out how to do this the MAC way. Help.

I am frustrated with the Bookmarks. I want so much to be able to right click and alphabetize the list. It's been a year and I can get my mind around the process that's there. Also I'd love for those pesky little icons to disappear. Help me please.

After the release of Firefox 29, several people noticed that after using the Customize feature, most items on the right-click menu for the Bookmarks menu on the menu bar became ''grayed out'' and unusable until you closed and started Firefox back up again. That seems to still be a problem for me in Firefox 36.0.4, so if you used Customize, that could be the explanation.
You still should be able to click and drag bookmarks around the menu even with the broken right-click context menu.
And if it's easier than restarting, the context menu still works in the Bookmarks Sidebar (Ctrl+b to open/close) and Library dialog (Ctrl+Shift+b or "Show All Bookmarks").

Frustrated with lack of help!

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