FSCM-DM Auto Writeoff program

Hi,
When i execute UDM_AUTOWRITEOFF program system is able to execute and able to writeoff the dispute cases but it is unable to close the Dispute case. When i go in to the dispute case i am still able to make the changes. I am getting a update termination and when i check the inbox it is suggesting to run program FDM_PROCESS_BUFFER.
When i execute this it showing me an error" No element Type defined for object type BSEG and System".
But when i look at the config everything seems to be defined properly.
Any help is much appreciated.
Thanks in advance.

Can you please elaborate on your first scenario, and the rationale behind working on a Dispute case when there is no deduction made? I mean there is no disputed amount left, then why would one want a Dispute case to be open and not closed.
If you have a valide business scenario, then this can be done if you have Enph2 implemented or higher with help of Customer Disputed obj.
For the second Q, again with Enph2, you have fuctionality to create proposals to find duplicates if any. There is also a BADI around this fucntionality to help with finding duplicates.

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I cancelled one line in Sales Order and Shipped remaining lines
after Ship Confirm process ,I ran workflow background process.
I am getting cancelled line information to AR interface tables
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Hi Ivruksh,
Thanks for the reply, the reference you gave was not actually related to the issue I had, let me put it this way,
Our Auto Invoice Job is scheduled at midnight, it runs and process only few CM's, rest of them are left behind with out any error message in error tables. Al I can see in the ra_interface_lines_all table is interface_line_id is populated, which shows that the Auto Invoice program has picked all the records but it is processing only few, the rest are left out with out any error message.
Interestingly, when I tried to run those stuck CM's Individual one by one its gets successfully processed.
Is anyone faced with similar kind of issue, kindly let me know of any solutions you guys had.
Thanks in advance.
Regards
Srinivas

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Hi ,
Oracle db version 11.2.0.3
Oracle EBS version : 12.1.3
Though we have a SEV-1 SR with oracle we have not been able to find much success.
We have an auto invoice program which runs many times in the day and its taking too much time since the begining . On troubleshooting we have found one query to be taking too much of the time and seek suggestion on how to tune it. I am attaching the explain plan for the for same. Its an update query. Please guide.
Plan
UPDATE STATEMENT ALL_ROWSCost: 0 Bytes: 124 Cardinality: 1
50 UPDATE AR.RA_CUST_TRX_LINE_GL_DIST_ALL
27 FILTER
26 HASH JOIN Cost: 8,937,633 Bytes: 4,261,258,760 Cardinality: 34,364,990
24 VIEW VIEW SYS.VW_NSO_1 Cost: 8,618,413 Bytes: 446,744,870 Cardinality: 34,364,990
23 SORT UNIQUE Cost: 8,618,413 Bytes: 4,042,339,978 Cardinality: 34,364,990
22 UNION-ALL
9 FILTER
8 SORT GROUP BY Cost: 5,643,052 Bytes: 3,164,892,625 Cardinality: 25,319,141
7 HASH JOIN Cost: 1,640,602 Bytes: 32,460,436,875 Cardinality: 259,683,495
1 TABLE ACCESS FULL TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 154,993 Bytes: 402,499,500 Cardinality: 20,124,975
6 HASH JOIN Cost: 853,567 Bytes: 22,544,143,440 Cardinality: 214,706,128
4 HASH JOIN Cost: 536,708 Bytes: 2,357,000,550 Cardinality: 29,835,450
2 TABLE ACCESS FULL TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 153,008 Bytes: 1,163,582,550 Cardinality: 29,835,450
3 TABLE ACCESS FULL TABLE AR.RA_CUSTOMER_TRX_LINES_ALL Cost: 307,314 Bytes: 1,193,526,000 Cardinality: 29,838,150
5 TABLE ACCESS FULL TABLE AR.RA_CUSTOMER_TRX_ALL Cost: 132,951 Bytes: 3,123,197,116 Cardinality: 120,122,966
21 FILTER
20 SORT GROUP BY Cost: 2,975,360 Bytes: 877,447,353 Cardinality: 9,045,849
19 HASH JOIN Cost: 998,323 Bytes: 17,548,946,769 Cardinality: 180,916,977
13 VIEW VIEW AR.index$_join$_027 Cost: 108,438 Bytes: 867,771,256 Cardinality: 78,888,296
12 HASH JOIN
10 INDEX RANGE SCAN INDEX AR.RA_CUSTOMER_TRX_N15 Cost: 58,206 Bytes: 867,771,256 Cardinality: 78,888,296
11 INDEX FAST FULL SCAN INDEX (UNIQUE) AR.RA_CUSTOMER_TRX_U1 Cost: 62,322 Bytes: 867,771,256 Cardinality: 78,888,296
18 HASH JOIN Cost: 748,497 Bytes: 3,281,713,302 Cardinality: 38,159,457
14 TABLE ACCESS FULL TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 154,993 Bytes: 402,499,500 Cardinality: 20,124,975
17 HASH JOIN Cost: 519,713 Bytes: 1,969,317,900 Cardinality: 29,838,150
15 TABLE ACCESS FULL TABLE AR.RA_CUSTOMER_TRX_LINES_ALL Cost: 302,822 Bytes: 716,115,600 Cardinality: 29,838,150
16 TABLE ACCESS FULL TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 149,847 Bytes: 1,253,202,300 Cardinality: 29,838,150
25 TABLE ACCESS FULL TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 157,552 Bytes: 5,158,998,615 Cardinality: 46,477,465
41 SORT GROUP BY Bytes: 75 Cardinality: 1
40 FILTER
39 MERGE JOIN CARTESIAN Cost: 11 Bytes: 75 Cardinality: 1
35 NESTED LOOPS Cost: 8 Bytes: 50 Cardinality: 1
32 NESTED LOOPS Cost: 5 Bytes: 30 Cardinality: 1
29 TABLE ACCESS BY INDEX ROWID TABLE AR.RA_CUSTOMER_TRX_LINES_ALL Cost: 3 Bytes: 22 Cardinality: 1
28 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.RA_CUSTOMER_TRX_LINES_U1 Cost: 2 Cardinality: 1
31 TABLE ACCESS BY INDEX ROWID TABLE AR.RA_CUSTOMER_TRX_ALL Cost: 2 Bytes: 133,114,520 Cardinality: 16,639,315
30 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.RA_CUSTOMER_TRX_U1 Cost: 1 Cardinality: 1
34 TABLE ACCESS BY INDEX ROWID TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 3 Bytes: 20 Cardinality: 1
33 INDEX RANGE SCAN INDEX AR.RA_CUST_TRX_LINE_GL_DIST_N6 Cost: 2 Cardinality: 1
38 BUFFER SORT Cost: 9 Bytes: 25 Cardinality: 1
37 TABLE ACCESS BY INDEX ROWID TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 3 Bytes: 25 Cardinality: 1
36 INDEX RANGE SCAN INDEX AR.RA_CUST_TRX_LINE_GL_DIST_N1 Cost: 2 Cardinality: 1
49 SORT GROUP BY Bytes: 48 Cardinality: 1
48 FILTER
47 NESTED LOOPS
45 NESTED LOOPS Cost: 7 Bytes: 48 Cardinality: 1
43 TABLE ACCESS BY INDEX ROWID TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 4 Bytes: 20 Cardinality: 1
42 INDEX RANGE SCAN INDEX AR.RA_CUST_TRX_LINE_GL_DIST_N6 Cost: 3 Cardinality: 1
44 INDEX RANGE SCAN INDEX AR.RA_CUST_TRX_LINE_GL_DIST_N1 Cost: 2 Cardinality: 1
46 TABLE ACCESS BY INDEX ROWID TABLE AR.RA_CUST_TRX_LINE_GL_DIST_ALL Cost: 3 Bytes: 28 Cardinality: 1
As per oracle , they had suggested multiple patches but that has not been helpful. Please suggest how do i tune this query. I dont have much clue of query tuning.
Regards

Hi Paul, My bad. I am sorry I missed it.
Query as below :
UPDATE RA_CUST_TRX_LINE_GL_DIST LGD SET (AMOUNT, ACCTD_AMOUNT) = (SELECT /*+ index(rec1 RA_CUST_TRX_LINE_GL_DIST_N6) ordered */ NVL(LGD.AMOUNT, 0) - ( SUM(LGD2.AMOUNT) - ( DECODE(LGD.GL_DATE, REC1.GL_DATE, 1, 0) * CTL.EXTENDED_AMOUNT ) ), NVL(LGD.ACCTD_AMOUNT, 0) - ( SUM(LGD2.ACCTD_AMOUNT) - ( DECODE(LGD.GL_DATE, REC1.GL_DATE, 1, 0) * DECODE(:B2 , NULL, ROUND( CTL.EXTENDED_AMOUNT * NVL(CT.EXCHANGE_RATE,1), :B3 ), ROUND( ( CTL.EXTENDED_AMOUNT * NVL(CT.EXCHANGE_RATE,1) ) / :B2 ) * :B2 ) ) ) FROM RA_CUSTOMER_TRX_LINES CTL, RA_CUSTOMER_TRX CT, RA_CUST_TRX_LINE_GL_DIST LGD2, RA_CUST_TRX_LINE_GL_DIST REC1 WHERE CTL.CUSTOMER_TRX_LINE_ID = LGD2.CUSTOMER_TRX_LINE_ID AND CTL.CUSTOMER_TRX_ID = CT.CUSTOMER_TRX_ID AND LGD.CUSTOMER_TRX_LINE_ID = CTL.CUSTOMER_TRX_LINE_ID AND LGD2.ACCOUNT_SET_FLAG = 'N' AND REC1.CUSTOMER_TRX_ID = CT.CUSTOMER_TRX_ID AND REC1.ACCOUNT_CLASS = 'REC' AND REC1.LATEST_REC_FLAG = 'Y' AND NVL(LGD.GL_DATE, TO_DATE( 2415021, 'J') ) = NVL(LGD2.GL_DATE, TO_DATE( 2415021, 'J') ) GROUP BY CTL.CUSTOMER_TRX_LINE_ID, REC1.GL_DATE, CTL.EXTENDED_AMOUNT, CTL.REVENUE_AMOUNT, CT.EXCHANGE_RATE ), PERCENT = (SELECT /*+ index(rec2 RA_CUST_TRX_LINE_GL_DIST_N6) */ DECODE(LGD.ACCOUNT_CLASS || LGD.ACCOUNT_SET_FLAG, 'SUSPENSEN', LGD.PERCENT, 'UNBILLN', LGD.PERCENT, 'UNEARNN', LGD.PERCENT, NVL(LGD.PERCENT, 0) - ( SUM(NVL(LGD4.PERCENT, 0)) - DECODE(REC2.GL_DATE, NVL(LGD.GL_DATE, REC2.GL_DATE), 100, 0) ) ) FROM RA_CUST_TRX_LINE_GL_DIST LGD4, RA_CUST_TRX_LINE_GL_DIST REC2 WHERE LGD.CUSTOMER_TRX_LINE_ID = LGD4.CUSTOMER_TRX_LINE_ID AND REC2.CUSTOMER_TRX_ID = LGD.CUSTOMER_TRX_ID AND REC2.CUSTOMER_TRX_ID = LGD4.CUSTOMER_TRX_ID AND REC2.ACCOUNT_CLASS = 'REC' AND REC2.LATEST_REC_FLAG = 'Y' AND LGD4.ACCOUNT_SET_FLAG = LGD.ACCOUNT_SET_FLAG AND DECODE(LGD4.ACCOUNT_SET_FLAG, 'Y', LGD4.ACCOUNT_CLASS, LGD.ACCOUNT_CLASS) = LGD.ACCOUNT_CLASS AND NVL(LGD.GL_DATE, TO_DATE( 2415021, 'J') ) = NVL(LGD4.GL_DATE, TO_DATE( 2415021, 'J') ) GROUP BY REC2.GL_DATE, LGD.GL_DATE ), LAST_UPDATED_BY = :B1 , LAST_UPDATE_DATE = SYSDATE WHERE CUST_TRX_LINE_GL_DIST_ID IN (SELECT /*+ index(rec3 RA_CUST_TRX_LINE_GL_DIST_N6) */ MIN(DECODE(LGD3.GL_POSTED_DATE, NULL, LGD3.CUST_TRX_LINE_GL_DIST_ID, NULL) ) FROM RA_CUSTOMER_TRX_LINES CTL, RA_CUSTOMER_TRX T, RA_CUST_TRX_LINE_GL_DIST LGD3, RA_CUST_TRX_LINE_GL_DIST REC3 WHERE T.REQUEST_ID = :B5 AND T.CUSTOMER_TRX_ID = CTL.CUSTOMER_TRX_ID AND (CTL.LINE_TYPE IN ( 'TAX','FREIGHT','CHARGES','SUSPENSE' ) OR (CTL.LINE_TYPE = 'LINE' AND CTL.ACCOUNTING_RULE_ID IS NULL )) AND LGD3.CUSTOMER_TRX_LINE_ID = CTL.CUSTOMER_TRX_LINE_ID AND LGD3.ACCOUNT_SET_FLAG = 'N' AND REC3.CUSTOMER_TRX_ID = T.CUSTOMER_TRX_ID AND REC3.ACCOUNT_CLASS = 'REC' AND REC3.LATEST_REC_FLAG = 'Y' AND NVL(T.PREVIOUS_CUSTOMER_TRX_ID, -1) = DECODE(:B4 , 'INV', -1, 'REGULAR_CM', T.PREVIOUS_CUSTOMER_TRX_ID, NVL(T.PREVIOUS_CUSTOMER_TRX_ID, -1) ) GROUP BY CTL.CUSTOMER_TRX_LINE_ID, LGD3.GL_DATE, REC3.GL_DATE, CTL.EXTENDED_AMOUNT, CTL.REVENUE_AMOUNT, T.EXCHANGE_RATE HAVING ( SUM(NVL(LGD3.AMOUNT, 0)) <> CTL.EXTENDED_AMOUNT * DECODE(LGD3.GL_DATE, REC3.GL_DATE, 1, 0) OR SUM(NVL(LGD3.ACCTD_AMOUNT, 0)) <> DECODE(LGD3.GL_DATE, REC3.GL_DATE, 1, 0) * DECODE(:B2 , NULL, ROUND( CTL.EXTENDED_AMOUNT * NVL(T.EXCHANGE_RATE,1), :B3 ), ROUND( ( CTL.EXTENDED_AMOUNT * NVL(T.EXCHANGE_RATE,1) ) / :B2 ) * :B2 ) ) UNION SELECT /*+ index(rec5 RA_CUST_TRX_LINE_GL_DIST_N6) INDEX (lgd5 ra_cust_trx_line_gl_dist_n6) index(ctl2 ra_customer_trx_lines_u1) */ TO_NUMBER( MIN(DECODE(LGD5.GL_POSTED_DATE||LGD5.ACCOUNT_CLASS|| LGD5.ACCOUNT_SET_FLAG, 'REVN', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'REVY', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'TAXN', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'TAXY', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'FREIGHTN', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'FREIGHTY', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'CHARGESN', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'CHARGESY', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'UNEARNY', LGD5.CUST_TRX_LINE_GL_DIST_ID, 'UNBILLY', LGD5.CUST_TRX_LINE_GL_DIST_ID, NULL ) ) ) FROM RA_CUST_TRX_LINE_GL_DIST LGD5, RA_CUST_TRX_LINE_GL_DIST REC5, RA_CUSTOMER_TRX_LINES CTL2, RA_CUSTOMER_TRX T WHERE T.REQUEST_ID = :B5 AND T.CUSTOMER_TRX_ID = REC5.CUSTOMER_TRX_ID AND CTL2.CUSTOMER_TRX_LINE_ID = LGD5.CUSTOMER_TRX_LINE_ID AND REC5.CUSTOMER_TRX_ID = LGD5.CUSTOMER_TRX_ID AND REC5.ACCOUNT_CLASS = 'REC' AND REC5.LATEST_REC_FLAG = 'Y' AND (CTL2.LINE_TYPE IN ( 'TAX','FREIGHT','CHARGES','SUSPENSE') OR (CTL2.LINE_TYPE = 'LINE' AND (CTL2.ACCOUNTING_RULE_ID IS NULL OR LGD5.ACCOUNT_SET_FLAG = 'Y' ))) GROUP BY LGD5.CUSTOMER_TRX_LINE_ID, LGD5.GL_DATE, REC5.GL_DATE, LGD5.ACCOUNT_SET_FLAG, DECODE(LGD5.ACCOUNT_SET_FLAG, 'N', NULL, LGD5.ACCOUNT_CLASS) HAVING SUM(NVL(LGD5.PERCENT, 0)) <> DECODE( NVL(LGD5.GL_DATE, REC5.GL_DATE), REC5.GL_DATE, 100, 0) )
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Regards

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I would like to help you with the issue you're experiencing. I would like to gather a little more information to ensure I can diagnose the issue quickly and accurately for you.Can you please answer the following for me please.
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I look forward to hearing from you and assisting you with this issue.
Sunshyn2005
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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